My appointment was at 10 and I’ve been waiting for over 30 mins. I was here in an empty waiting room then it filled up and everyone that was here after me got called back before me. This is ridiculous I’m getting ready to stop receiving these services.Update: today They called me and cancelled my appointment after I was already on my way to Bloomington and had already spoke with them on the phone this morning before leaving to head to the appointment. First of all they shouldn’t have even scheduled the appointment if it was too soon and second of all they had the opportunity to tell me this ahead of time and they didn’t

I was referred to your clinic by the crisis hotline. I left numerous voicemails but no one ever saw fit to return any of them after a week. I contacted the crisis hotline back to let them know they should probably remove you from their list of resources since you cant even get back to folks in crisis. I will also be reporting this to the State of Illinois Dept. Of Financial and Professional Regulation in addition to anywhere else they direct me to file a report.

It is unfair to the patient when doctors transfer to another clinic. I didn’t have the best experiences with chestnut, but Dr. Daniel Cunningham moved here without notice. I am now without medicine that is important for my overall well-being. I understand there are unintended consequences when these types of things happen, but why do I have to schedule an appointment with a clinic I have not felt can take care of my needs. As a reminder, this is a medication prescribed to me for a solid year. Thank you to all of our doctors that care. There has to be another way to do this without the patients paying for it. Let me contact the old clinic that has a new doctor that I may have to see for a prescription refill lol.

Guess nobody works at the front desk, cant even get a return call after a week n a half.

Every time I tried to schedule an appointment it would redirect me to another automated caller, guess I’m going to interstate and get tested for covid

I have been seeing Brockhouse for the last 3 to 4 yrs now. She is a wonderful doctor and she does listen to you with any health concerns you may have. I have been reading some of the posts. Last year about brockhouse went into the management of the business. She now starting to take some patients back. If you are told you have to see Kelly, this is why brockhouse can only take on so many patients, while she runs the management side of the business.

This place really knows how to take care of people!Keep up the great work!

The worst service ever.

I am very displeased with my appointment on 3/14, I was pretty much rushed and my concerns were not addressed and was told sorry they have me overbooked today, well thats not my fault, I deserve more than 4 minutes with all of my issues, she even told me after I told her Center for Human Services did blood work and it was out of whack and she said we did it a year ago and it was fine, didnt bother to get results from them to see. Dr. Brockhouse was absolutely wonderful but I cant see her anymore because Im on Medicaid I was told, I now see Kelly and will be seeking services elsewhere as obviously they are too busy to address my concerns. Wasted my time, Medicaids money and still have no answers or received no help, I wouldnt even give one star but it made me. Ive been a patient there for years and this is the worst Ive ever been treated and rushed and my concerns just blown off because they overbooked her, again, NOT MY FAULT, my care shouldnt be taken lightly because they cant schedule appointments correctly.

Love Christine Atchinson. She is very personable, listens, and cares. The first doctor out of 4 to finally figure out what was really going on with me. I have hyperthyroid and doctors kept treating me for just anxiety. By 2nd visit with her she already had it figured out. She took the time to actually run tests. Now Im doing so much better and no longer sick. Even have put on some weight. I will never switch doctors again as long as she is a doctor. 😁💪 I always recommend her to all friends needing a doctor! Also all staff at chestnut is very helpful and kind.💗 Kristin Paul the psychiatrist there is also very awesome. She is fairly new so still getting to know her but so far so good.

I could put zero I would.They have a 10 minute window and i was 12 minutes lateBut its no problem for them to make me wait from 140 to 415 for a refill of an advil medication!!!!!!!!The pharmcy is trash!!!!Dont go here. Save yourself a 4 hour a week waiting experience.

The doctors make me feel very uncomfortable!

Its good