I hired Leslie’s about two years ago to replace a pump and filter, based mostly on them explaining their incredible warranty. I have been calling for several days to take advantage of this warranty, and have been getting the runaround from the local people as well as corporate. First, I called to get on the schedule three different days. I spent about 20 minutes on hold each time, with a recording which continually states their service department’s job is to get pools running so we can get back to enjoying them. Each time, I would get someone who was apologetic about dispatch not getting back to me (more on that one in a moment). Today, the assistant manager at the local store explained that they don’t have a service technician in the Birmingham area because he quit. “He,” not “they!” He then gave me a kind of “oh well” dismissive tone about it, explaining there was nothing he could do about it, which I believe, based on his position, so I asked to speak to his manager. His manager was polite and respectful, but unable to do anything. I requested to speak to her boss, the district manager, and she spoke with him and assured me he would get right back to me. He hasn’t yet. My favorite has been from corporate, a service rep named Patrick. When I explained the issue to him, and offered a solution of them outsourcing their tech work, he proudly defended Leslie’s policy of not outsourcing technicians. Apparently no service is better than outsourced service. When I told him I was frustrated about not getting a call back from dispatch after three different days of calling in, he asked if I wanted to talk to the service manager about it. When I said yes, he explained that he would contact the dispatcher to pass a message to him. YES! The person who will not return my calls is now to be trusted to pass on a message to his boss about him not returning calls! At this point, I just want my money back and find a more reliable company.

I love to come to Leslie because of the young lady Andrea treat you with very good courtesy you do not find that in too many places

Best pool store around.

Highly recommended. Andrea is definitely the BOMB! Never steered me wrong. Very knowledgeable and wont sell you products you dont need. Shes AWESOME!!!

The maintenance of your pool is very important to keeping it looking and being good. This place does that well. Analyzing your pool for what you need is something they gladly do for free and let you know what you need, and directions on when to put it in and how much to put in. They are a senior citizens blessing!

I have received excellent help with water testing and chemical recommendations to keep my pool nice and clear. However, I just purchased their $99 green pool cover for closing which had two defective openings/holes in it that had to be returned. It was exchanged for the same cover and while installing it, there was discovered, in the inner diameter of the pool cover, a raised, defective weak spot. I was able to return it for a full refund. However, I was informed that two upper managers said two defects in a row was highly unlikely and implied it was due to customer error, such as tearing it while opening the box. Two issues, I dont recommend the $99 green cover for closing and the two upper management voiced unacceptable customer service and a staff member put me on hold once for 25 minutes after being told hold on for just a minute. Its no fun taking off two pool covers and replacing it a third time in this recent, very hot temperatures. I got the cold shoulder from the staff and it wasnt my fault their product was defective.

The employees at Leslies Pool Supplies in Trussville have been great to me. Even though we have had our pool three years, I am still a novice and they have been patient and kind with me, explaining what I need and how I need to use it. Also, I find their prices are a lot more reasonable than most and they do not try to sell me something I do not need. Thank you from a satisfied customer. Mary Adamson

Very rude.

Would be lost without Andrea! She always knows how to keep my pool clean.

The staff here are very knowledgeable. Being that Im a new pool owner and I know absolutely nothing about how to take care of a pool, they have always been very helpful whenever I needed help. The stores are always very clean & organized and the staff is always very professional.

If your pool is in trouble and you are only guessing, I would recommend speaking to an expert. No purchase required.

Andrea Davis was MORE than helpful! I will be returning for future purchases for pool supplies. I highly recommend this store!

Kerry did an excellent job getting my pool back crystal clear

Not even going to go into the store after how bad the customer service was and how rude the associate was on the phone.

Always the nicest people! Andrea is the best!

Friendly staff makes maintaining a pool easy!!

They take their time with me every time Im in there and Im a first time pool owner so I need the extra time lol

Guy I just talked to on the phone about your chlorine products 7-3-2015 @ 7:59 pm central time.. He seemed to have an attitude... Didnt know the total available chlorine in your shock product.. He only knew the min. chlorine... I hung up the phone.. Ill buy my chlorine some place that knows their products

Andrea is phenomenal trust her with your pool

The associate here sold us an expensive piece of unnecessary equipment.

Great pool help here

Great pool place

Staff is great