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Commons at Boston Road
499 Boston Rd, Billerica, MA 01821, United States
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Commons at Boston Road

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Sh
Review №1

I have lived here for about 3 months Sam and Brandon have made me feel comfortable and I feel right at home here for having come from out of state. Michael fixed all the maintenance issues He even came in on a Sunday during the festival season so that hot water and heat are restoredThe apartment is clean and has a nice layout/floor plan. Quiet for being close to busy road. Lots of parking space and covered garage for a small fee

Bo
Review №2

What a terrible place this is. Bad business ethic, stay far far away. does not operate in good faith.very dangerous!

Ra
Review №3

Its so cozy! Its amazing here but I just noticed people ripping the lights off of the walls and smashing them in the stairwell on the third floor my kid almost stepped on the glass so if you could clean it up and if you here a big smash please set up some memos I think its a person on the 2nd floor but Im not sure.

Ge
Review №4

Be careful very unsafe and dangerous here you have been warned

Li
Review №5

I HAVE JUST RENEWED MY LEASE! I LOVE IT HERE, THE STAFF IS SO CARING AND PERSONABLE. FROM THE OFFICE, KAREN AND BRENDON TO THE MAINTENANCE MIKE AND OTHERS WHO DO THEIR JOB SO EFFICIENTLY! THE AMAZING AMENTITIES AND PEOPLE MAKE THIS A PLEASURE TO CALL HOME! THANKS!

kr
Review №6

I dont l live here, but I was interested. I called 7 times over 4 different days, my husband called 4 times over 3 different days. I left one message, he left 2. We assumed they rented the available units and werent going to take more applicants, however there were new listings posted last night. Came here to read the reviews and saw the responses from owner to concerns posted and they were very out of touch, thanking people for any kind words but ignoring any issues. It seems to my benefit that we didnt get a response, but Im confused as to why a corporate leasing company wouldnt be trying to maintain a positive image in todays climate of providing reviews online (even a simple, thank you for making us aware, well look in to it would have sounded better) as well as focus on trying to ensure their facility is at capacity for maximum revenue. There is definitely a prevailing image that they dont care.

Sc
Review №7

Excellent amenities. Each apartment has a washer, dryer and home office. There is a parking garage for rental.

De
Review №8

This place is great until you have to move. They entrap you by never reminding you that even when your lease ends you still need to let them know youre leaving with a ridiculous 60day notice. Most places are 30day but corcoran management decides to amp it up to 60 in hopes you forget what you signed years ago. This means they get more money from you even when youre gone...not like theyre prices arent steep enough. Even better if you try to be a reasonable person and ask for help with your situation they make you pay more. Just to top it all off they let you know that you need to move out on a set day but are still gunna charge you while they turn the place over for new tenants. In short the commons is a great place if you have low demands, large pockets, and dont intend on leaving...Ever!

ke
Review №9

If I could give zero starts I would ...... Not only is it near impossible to get any one in the office to answer the phone during their business hours, but it is even more improbable to receive a return call or email. There are been multiple occasions when voicemails have been left and emails sent to Management in which to this day, months later, they have still not been addressed.Most recently, a guest parking policy was implemented that unrealistically requires the 9-5 working Renter to adjust their schedule to stop at the Lease Office first, gain their approval and redeem a pass. If the Renter decides not to follow this new policy, whether it is from not being notified or the office being closed- the guests car will be towed, for which the Emergency number knows nothing of the parking policy or outcome, and the Renter is cited a paragraph in the lease about notices and them being effectuated by personal delivery, left at the premises addressed to the Resident and therefore responsible.When it comes to obtaining the guests vehicle, no information about the Towing Company is provided within these notices, on their website, or on their Leasing Office line/Emergency Line. The Renter is then left to call local police to figure out the location of the vehicle and wait until approx. 10am to pick up their car 40 mins from the apartment complex. The Renter is also out the $140 for the towing, as they will be a cited an irrelevant bullet in the lease about parking where it states unregistered vehicles or vehicles without license plates may be towed with advance notice to the resident, guests or Occupants at the vehicles owners expense, which is wrongly and stubbornly used as the Complexs defense.When inquiring what a Renter is to do if they want to have a guest over when the Lease Office is closed (after 6pm), it was suggested that the Renter have the guest park elsewhere, in other business lots which still maintain the risk of being towed OR to pay an additional cost for guaranteed parking. Not only were they not accommodating with any solution but after reiterating that the new policy is not flexible enough for Renters who leave for work before the office opens at 9am or get home after the office closes 5-6pm, there seemed to be no sense of understanding or customer support for the frustration and inconvenience the new policy provided. Essentially, they understood that for some Renters having guests would rarely, or never be an option, considering the limitations of how and when you can get the pass, though no work around or recommendations in the mean time could be worked out - a very tough luck attitude. Surveys were promised to go out which consisted of polling how many cars were associated with each apartment - nothing indicating what to do about gaining passes when the Office is closed in the meantime, updating their website or implementing a more flexible policy in the meantime.Fast forward to today - calling the office to preemptively pick up a guest pass, voicemail picked up all six times through the day. No out of office message to be found on the voicemail inbox or voicemail message was returned - only to find that a staff meeting notice was posted on the door that they would be out of the office for the day - leaving it yet again, impossible for any Renter to have a guest tonight without being towed, having to pay the money and inconvenience of the car being taken away and no options to prevent it .....Needless to say, one of the most unprofessional businesses I have worked with, and even dishonorable and rude in their handling of customer service and Renter concerns.

Information
46 Photos
9 Comments
3 Rating
  • Address:499 Boston Rd, Billerica, MA 01821, United States
  • Site:http://commonsatbostonroad.com/
  • Phone:+1 978-663-8900
Categories
  • Apartment complex
  • Apartment building
  • Apartment rental agency
  • Furnished apartment building
  • Property management company
  • Real estate agency
Working hours
  • Monday:10am–6pm
  • Tuesday:10am–6pm
  • Wednesday:Closed
  • Thursday:10am–6pm
  • Friday:10am–6pm
  • Saturday:2–6pm
  • Sunday:10am–6pm
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