It was easy getting everything set up. Max was very professional. He makes me want to stay a Spectrum customer.

Very helpful staff. Friendly and knowledgeable. I heartily recommend them.

Love to pay my bill in person the counter folks are always helpful and polite

Great customer service and very friendly staff.

Great people very polite and informative

Very friendly sales staff. The young man who worked on my service change was knowledgeable and humorous. Thanks for an easy and fast change in services!!! Highly recommended!!!!

Really nice folks that helped us out alot

Had to have a virus check not all that bad and they was very good and nice

Very friendly and knowledgeable

You turned my internet off for 64.00 you now have 24 hours fo get your junk out of my house before I destroy it. Youre petty and thank you for not letting my children go to school! I WILL TELL EVERYONE ABOUT YOUR SERVICE!

Very helpful people

The help is top notch.

Definitely not the best like they say at the very beginning of there pagelol.Wifi constantly down. You never know when its coming back on what a joke.

They are never working and their prices are extremely ridiculous they were supposed to come out today and they havent

Prices go up after a year. It is a pain to have to go in on a regular basis trying to get the bill lowered.

Have been awesome

Friendly but sad the interior kind of gives you a feeling is this place legitimate. No personality inside. But employees very nice

Friendly and very professional 🙂

Not bad

The worst customer service ever, I first had to fight tooth and nail, literally begged for a permanent internet fix after 6 years of service techs in and out every two to three months, their legal team tried plastering me as a over exaggerating customer, well it took a different crew from a different service area to fix the two issue in the main lines .. one they had to dig 3feet into the ground to fix, now my neighbors are very happy, then I had to beg and I mean beg to have them turn off my tv services, now I have been literally begging for three weeks to have home phone disconnected, they led me to a mental breakdown and called the police to do a wellness check because I told them they cant bill dead man .. my home phone service is still active and they refuse to disconnect it, bottom line .. if you pay your bill on time every month, you will need a lawyer to disconnect your services

In all honesty the service is amazing. I stream on a couple different devices almost non-stop, download firmware for phones in like 3 minutes. With paperless billing, set it up and forget about it. Would recommend to anyone. I however do not care for the junk mail special introductory offers. Im poor and lucky to have WiFi in my home. I dont need the other stuff they should get the idea after almost 3 years

Ive only had a couple issues with the service and those issues were weather related. Every time Ive had to call everyone Ive spoke to had been super polite. They get the issue resolved as soon as possible without any complaints or attitudes. The internet has always been fast and reliable. I have zero complaints.

I got a new phone and internet service.

Its alot faster to just goto their office and get your modem than it is to wait on fed ex. Other then that been a great service

Customer service is good, but the actual service that they provide has outright hit low bottom the past five months. Internet works for like three hours of the day. Thats BS!!!! If they dont fix it for good this week, I am dropping Spectrum. Changed the modem, called in countless times, keep trying to reconfigure everything, this is about to end. It either starts working on a consistent basis come this week, or Im dropping it for good. No point in paying for something that sucks and Is a complete waist of my time.

All of the ladies who have helped me over the last 6 years have always been super friendly! Ive never had an issue with my internet through them.

Bait & Switch, Beware!Received a promotional deal for TV and Internet for $39.99. So I called to set it all up and the total per month changed $101.96. Hmmmm? I asked what gives with the price difference? The letter says $39.99. The agent told me its for the TV box. I told the agent nice scam and cancelled.Just a note, why would you need a TV box when Spectrum advertises streaming TV on any device? A TV box really? A majority of content is now streamed and TV boxes are a thing of the past.Its sub par services like this that keep America behind on fast connections.

So glad I can go into an office to handle everything, they are so helpful, and smiles

We were there to turn all of our boxes controls in, staff very friendly and helpful. We now only have charter for internet we save 50.00 a month using utub.

Very helpful

Bactrim cable is a really good cable company I actually scream all my table I only paid $35 for high-speed internet and streaming spectrum

Absolutely no help. Cant even talk to a real person. If I had another option I would cancel.

I have been a Charter customer for roughly 6 years now. In that entire time the Internet has gone out 2 or maybe 3 times ever. Even then it was never down for more than a couple hours. I have been paying for 60 Mbps Internet, but consistently receive speeds of 64 Mbps or higher. Service can be a little pricey, but worth it for the speed and reliability.

Absolutely horrible service. I self installed a modem/router with them over the phone to get my internet up and running. Everything was great. Two days later they closed my account and told me I needed to pay for a technician to come out and perform an installation to activate my service or it would be shut off. I told them that was ridiculous and they offered for me to rent a modem and router from them for $5/mo to do a self installation instead of having a technician come out. That made no sense, I already had my own equipment hooked up and functional. They refused to send me a bill for the internet service and told me they would turn it off. I spoke with multiple people wasting over 5 hours of my time over multiple days and they offered me absolutely nothing to resolve the issue. No account credit, no waved install fee, nothing. If I wanted the service, I had to pay for installation I didnt need, or pay for rented equipment I didnt need. It didnt matter that everything was hooked up and functional already. I will never use Charter Spectrum again and wouldnt recommend them to anyone.

Always very helpful and courteous. Need more help during the lunch hours of those taking their lunch hours to go to the Spectrum office. Preferably between 11:00 and 1:00

Got in and out rather quickly

Women to take care of the customers there are fantastic youre very very good people and they take care of your problem right away

You pay $70 just to start then they raise the price every month just for the internet to go in and out and have issues all the time. It has so many outages you can barely use it and they charge you if you ask somebody to come out and fix it and they always have attitudes on the phone. Even then they dont fix it. Ive had charter in different locations so the outages have nothing to do with where I live and everyone I know that has charter has the same problems. Ive never had problems with any other internet provider just charter. And dont get me started on their cable prices theyre so outrageous and its just like the internet; you pay a bunch just to have outages all the time.

Its all right if you like high prices

Nice

Their internet goes down once or twice literally every week, theyve had excuses for the last 2 years. If ANYONE else can service your house / apartment go with them. They have staff and family members leave positive reviews :/

Pay your bills...

The final representive was very helpful and resolved my pricing/ coverage concerns.

Horrible customer service!! Rude blonde haired lady working behind the counter just now when I went in. No smile. No greeting.

Good service relatively inexpensive wish they had actual hard copy of channels available..

I have the services its pretty good

Took way longer than it should have. We were behind two people who were already getting waited on, and one person ahead of us, took probably 45 minutes.

Love our Dr. Shes amazing.

Always great customer service thanks Deb!

Very helpful !!

Absolutely terrible service, always having fights with them throttling our service, I am now on a internet rampage where I cant even load facebook! I will be calling them first thing in the morning.

Little hard to get into. But what a marvelous place if you get sick!!

Long lines of people. High prices.

Fast and friendly service

Fast internet and great cable service just a little expensive though

Internet goes out all the time even after their remedys.

Super helpful staff!

Great internet

Jessica at the Big Rapids office was amazing!!!!

Not enough people working

To soon to tell

Polite staff,

Prompt service

Helpful staff

Good service

Worst ever

Crooks!

Unfriendly

Internet.