Orlando at the Bethpage Honda Repair Service area exceeded my expectations. I had arrived early for my drop off time. I was expecting to leave my car for service on the following day. Orlando asked if I wanted the car back that same night! I was thrilled because I didnt know how I was going to pick up the car the next day.Orlando was kind, personable and efficient. The estimate for my service was what I was charged. He made me feel as if my car & I were in good hands. I truly appreciate his help. Ill ask for him the next time I book an appointment. He made my service visit painless & pleasant.I’d give him 10 stars!!!

The best Honda service in the area. I drive past another dealership to go here.Well run. Well staffed. Newish large facility. Everyone knows what they’re doing. Plenty of waiting space but if it’s a nice day step outside and take a look at the F-14 memorial across the street. Very, very cool.Great experience all around. No pressure, no drama.

Nicole did an excellent job walking me through the repairs before hand. She kept me in the loop throughout my visit. Some additional repairs were needed, Nicole took the time to walk me through the additional repairs and my options. Most importantly she made sure that everything was completed in a timely manner, walking me through the final invoice explaining the details leaving me with no questions...Professional, knowledgeable, most important timely, thank you...

I have been going to Honda City for many years, and they never let me down! Theresa is hands down the absolute BEST Service Advisor. She always gets me in for my appointments in a timely fashion and never disappoints. Thank you Theresa for always helping me make the right decision for my service needs!!!

I have been going to Honda Service for a long time. There is ONLY One person i will deal with and that is Theresa. Theresa is friendly, accommodating and knowledgeable . She greets you as if you were family and really cares about you and ur service needs. She goes up and beyond her job all of the time even when she is super busy. In this day and age its hard to find a loyal and compassionate person who cares about her job and provides excellent customer service. You are lucky to have her.

Always fast and reliable! Victoria is so kind and helpful and always smiling! The guys who work on the cars are very professional and they know their stuff! I highly recommend Honda for all your car services!

Service staff was very friendly and polite and facility was very clean. Process was straight forward and easy and took way less time than expected. Tom was a great help the whole time keeping my updated on my vehicle and making sure I was okay.

Orlando and his team were a great help with my car. They constantly communicated with me throughout the day and got my car done in a timely matter. I would definitely recommend anyone to take their car here

They immediately helped me and fixed my car in less than 1 hour service is wonderful there ! Very professional and honest!

Went in for synthetic oil change and tire rotation. I marked back 2 tires blue marker. Sales advisor gave me receipts showing tire rotation done and oil change. I went outside to my car and saw the back 2 tires I marked never rotated. I went back in to tell her and she said oh yeah I meant to tell you they didn’t need to be rotated but yet she told me they were and my receipt stated they were. Now I’m not even sure I got synthetic oil. Be careful and mark your tires! This was fraudulent and they were deceitful. I will never go back there!

My service attendant Nicole was awesome. Quick and efficient, she got me in and out in no time. I would visit this Honda Service center again.

AC wasnt working in the civic. Called and set up an appointment with Frank. He made the process easy for considering it was my first time there.Got to the location a little late, but was greeted by the mechanics politely. One of them even complimented my rearview mirror ornament and we had a brief, lighthearted conversation about boxing.Gave more of my information to Tom inside the office. What a great guy. Very positive and professional.With him, I made sure with that only my AC was being serviced and no additional checks or services were going to be done. I am very particular with work on my car not being done by me or my buddies.I was able to pick up my car the same day. Thank you for the good experience.

Very good, quick and high quality service provided by the dealership and great customer service from service rep Victoria Dalessandro. She was very efficient, helpful and professional. Thanks a lot!

Service was friendly and pleasant. Tom did his best to fix the problem with my air conditioning as quickly as possible because he knew I was stuck waiting there. They also fixed a recall and gave the car a quick check over. It was worth the trip and the wait. Service is better than any Honda dealer in Queens or Manhasset.

I had to get a new key for my car. Very upfront about the cost and how long it would take. Very professional and courteous. Nice waiting area, although I do miss the coffee from pre-COVID days.

Victoria is very helpful.Every time I bring my car in she always explains everything throughly. She is very patient and makes you feel like a valued customer.Victoria is the best to deal with at Honda Service.

Ease of scheduling appointment for my repair work and the excellent customer service and timely communications from Nicole S, as well as the contactless pay option via text were all great. I had a great experience and would recommend to anyone.

Orlando was my service advisor, he was very professional and sincere. He was accurate and provided me with every answer I needed.

My experience with Honda City was great. Nicole Scotto was a pleasure to work with as my POC as she was easily accessible, transparent, and friendly. I highly recommend!

My service rep was very helpful and courteous and she ensured I was kept apprised of the repairs and cost.

Very fast service, no hassle, no overcharge service or oversell you something . I am highly recommend Honda City service department, is not like other Honda dealer (located in Hampstead, NY. (if you know what I mean.)

Always friendly and quick staff .. never took more than 10 minutes to drop off and 5 minutes to pick up

Made an appointment on line pulled I to the service center someone came to the car within minutes...asked what I was in for they took my car and me inside....comfortable sitting area very clean, I figured I would be there a few hours but an hour later Nicole came out explained what they found how it was fixed and that there was no charge since it was a faulty wire...great service well-organized thank you

My 2018 Honda HRV was called in for a recall with the transmission and computer they did everything super fast and gave me a full report and I was back home in three hours today went great

Nicole Scotto is very professional and handles business well at Honda city. Highly recommend her!!

A BUNCH OF STINKING LIARS!!! BE AWARE!!! They told me my transmission was gone and I need to replace everything costing me $2500. I took it to another mechanic and he told me nothing was wrong with the car. HORRIBLE HORRIBLE HORRIBLE. I WISH I COULD GIVE THEM ZERO STARS!!!

Had an emergency repair. Needed an ignition coil. Phoned from the road answered right away, spoke with Vinny had the part in stock. Very clean well run parts and service dept.

I scheduled a service for a fuel pump motor recall. I arrived and was told the gas tank had to be more than half empty in order for them to replace the fuel pump assembly and that the trunk and back seat needed to be clear of any items. I was not told any of this information over the phone when I had scheduled the service :(

I had transmission shuddering problem on my Honda Odyssey -2014 when the vehicle travels around 20 MPH and 40 MPH.The problem was resolved by updating the software and changing the transmission oil.I high recommend this place for their professional service.

I went there for New York State inspection, the guy ask me to change my two tires otherwise he said he have to fail my inspection and I have to pay him. He said that is by the New York law. I asked him give my card key back otherwise I call policemen and he let me go. Shame on Honda for trying to sell people things they don’t need. Place is a ripoff

The service is good and very efficient. I left with my car feeling and running really well. However, you get what you pay for. Expect to pay a little on the higher end but they do a pretty good job on your car. Ask questions if you are not sure about something. It’s your money being spent!

Great service...waiting time will always be about an hour and a half or so...now they let u wait indoors

Went in for an oil change and inspection. They gave us a time and came in early. Priced about right for a dealer. Should offer multiple oil change discounts, would be nice. Clean, easy check in and out. Everyone was nice.

Thank you Tim for all your help I would be visiting your service location again soon. I highly recommend this location because of their friendly staff, super clean building, efficiency and super quick service. I can’t thank you enough

Great service. Completed my NYS inspection & oil change in half an hour.

I purchased my 2017 Honda Pilot brand new from Honda City. Pretty painless experience. Under 4 year ownership at 40k miles the torque convertor failed. Brought my Pilot in for service. Spoke to the service manager and was told it would take end of week. At end of week gave them a call back no answer left voicemail. No one called me back. I decided to go check on the car at Honda City facility. Was told now the torque convertor is backorder could be weeks, days, months on when it would arrive. I asked for a rental since this is not my fault. They said they do not offer rentals and I would need to pay this out of pocket. I asked to speak to the manager multiple times and did not get a single call back. Fast forward now to 3 weeks later was called on a Wednesday at 4pm and was asked to pick up the car ASAP so they can get our car off the lot. I told them I can not just leave work to pick up my car. Best i could do was tomorrow morning. Went to the service department and asked to speak to the manager. To my surprise the manager is still busy I didnt want to play anymore games so i just paid my bill and left. I left my phone number for a call back from the manger. This is now a week later still did not receive a call back. They did not even wash the car. I hope they completed the service. Honestly why buy from a place that wont provide you great service when its warranty work. Why bring it to a place that wont provide you update. Why go to a place that only calls for you to pick up your car and pay the final bill. Absolute worse place to buy a car and even worse place to bring your car to be serviced. They only want your money. Save your self some time go to a different place.

Brought it in for oil change and inspection. they tried to sell 1200 worth of repairs. including a hub that was fixed less then a year ago. car was fine when my wife took it in. now it makes noises. to top it off we replaced the hub after the last recall there where wouldnt you know it. the hub started making noises after leaving this center. thieves they are.

As always the work was performed in a professional manor . The service representative was very helpful and the work was completed in a very timely manor . A+

Bought car in for check engine lightDidnt fix check engine lightBut told me I needed repairs done to the rear brakesValve gasket is leaking knew about that told me I needed ball joints didnt get fired. neither was check engine light resolved. Took car to another mechanic he said sway bar was needed not expensive ball joint repair. I should have known better than going to dealer. Also he fixed what I asked to be fixed.

Straight forward and not pushy, I would suggest appointment to be sure sometimes especially if you are thinking of bringing your care early in the morning

Excellent service and a great friendly staff. I have had a great experience with all of the staff. i have dealt with Nicole the last couple of times i was here. She is great. She always goes above and beyond to take care of her customers. Always a pleasure dealing with her.

Victoria checked me in and was fantastic above and beyond till my car was picked up.Thank you, Victoria

Ralph L, my service tech was fantastic. He was understanding, knowledgeable, thorough, and kept me informed while my car was being serviced. I highly recommend.

The problem wasnt as bad as I thought and they were honest and efficient about correcting the problem with my car. Great service!

The professionalism and credibility of the service department staff are the best..Honesty and integrity...

Its snowy, git in & out so quick!! My FAVE reliable car Co. Friendly, helpful, and safe staff. Sanitizer and masks. Good stuff..

Up until about a year ago, this place was awesome. I have been a customer since 2012. The past 3 times Ive been here for service, with an appointment always, my wait time is through the roof. Today all I wanted was a simple oil change. It took over an hour and a half!!! For a simple oil change!!! It used to be done in 30 minutes or less and NO it was not busy today at all!!! Very disappointing after 8 years.

Professional staff, quick service, $$$$

I recently brought my honda accord not even 3 months ago my backup Camara stopped working I was very upset because I wasnt financially ready for this good thing I had TOM SANTORO help me very professional and went out of his way to help me with my repair. I didnt buy the car from a honda dealer so I didnt have a warranty but Tom went out of his way to get me help and honda cover the parts so a $800 dollar job to only $200

I called and spoke to the representative who reminded me if I have my own towing service to use them to bring my car to their location. If I used Hondas towing service there would be a fee. The tow was with in a certain mileage so no fee for the car to be towed to Honda.The break switch was faulty, the car would not shift out of park.Once Honda looked over the car Ralph called with recommendations. To check my own service records and he was correct I had not changed the fluids in the car in three years.Polite, confident and pleasant to deal with.

The service department is exceptional. You may pay a little bit more than a local shop but your repair is guaranteed to be done right! I have 3 Hondas and have always serviced them here without any issue. Fast reliable service period.

Service advisor was helpful and techs are courteous and did a great job!

Went there on a Tuesday and was only there about an hour and I had my baby with me. Tommy is great, friendly and expedited when my baby got fussy

Very nice and quick!

Different location than the old one. This is my first time getting my car serviced here and I’d say they have excellent service. De’Ante helped me get my car in for service and assured me that they would be as quick as possible being that it was pretty busy. I would say the wait time wasn’t too bad for regular services like tired rotation, oil change etc. Recommended that you make an appointment though because a 30minute wait could be over two hours with no appointment. Mine had to be set a week in advance because they were booked.They have a spacious waiting area with a vending maxing and tv.

Be aware that you need an appointment when you bring your car in. Even if they are not busy they will send you away and tell you to make one anyway. In addition, even with an appointment they still did not have my car ready as agreed. They kept it all day. Thank You for that. Their repair services are off the charts expensive and they recommend lots of service that is not necessary. For example, my exhaust had a ding. Oh, You need a new exhaust. Totally unnecessary. I know because I put my car up on a ramp to see what was going on. My splash under carriage guard was damaged and needed to be replaced. They wanted $600.00 to do this. I ordered the OEM part on line for $120.00 and I am paying my oil change guy to put it on. Total Cost $220.00. If I had more time I would do it myself. Very basic not rocket science there. They wanted to replace my rear brakes and just turn the rotors. Anyway, I went to mavis and had the pads replaced with new rotors for the same amount $333.00. Guaranteed if I had them to the job I would have gotten a call telling me. Oh you need new rotors .... etc. for about at Least $600.00 or more. I can go on and on with their shenanigans. Hey, If you can afford to pay these prices more power to you but I have limited income. Be aware that this dealer will attempt to replace anything on your car that has any minor issue that really does not need to be replaced or that still has more useable life. That is definitely their MO to bilk you out of every penny that they possibly can with their inflated service fees. So be aware of that and use your judgement when they tell you the world will stop spinning on its axis if you dont do such and such ... Caveat Emptor with these people ....

Polite service reps.

Ask for Ralph!! The experience has surpassed my expectations. Ralph is a stand up guy and goes above and beyond with great leadership and customer service. My go to Honda service center period!

Love these guys, always a painless experience.

Great service, nice staff, competent and skillful mechanics! Wouldnt consider taking my Honda anywhere else but this service department!

Service people were respectful.

Nicole in the service department was all over the issue and able to keep me in the loop on the progress.Thanks for a great job Nicole

Very courteous, thorough and accommodating

Great efficient service for business transfer! Definitely will use the company again

Great!!! Very nice. I recommend.

Post new purchase, CRV needed a few items and also an install of a Parking Sensor System. Theresa at the Service Desk is the best. She could not have been nicer and was extremely helpful from beginning to end. A credit to Honda. Work was completed quickly and with excellent quality.

Was my first time here, great Customer service, and Friendly, I will definitely be bringing my car Here for service again!

Quickly and professional! Theresa as always was awesome, thank you!

Quick and professional oil change, I used to get my oil changes in queens and they would take up to 8 hours here I’m out within an hour it’s great

Victoria and team were awesome I needed help today and they were there thank you...

Service was timely and seamless.

Terrible customer service. Messages are not pass to the service representative. They took two days to change a belt.

I couldn’t be happier with my service experience! I get both my honda’s serviced here and they are always quick, efficient, and friendly! Robin and Victoria were especially great on my last service!!

Service was great socially distance waiting area with charging stations and pretty quick service

Good service today. Nicole Scotto is wonderful She broke down the bill for me and kept me in the know which is important

Good fast service

Hours online and on their storefront are both WRONG. Please post your real hours instead of pretending not to see a customer knocking on your GLASS doors. There were at least 5 people still inside and they didn’t look busy. I was looking to PAY and pick up my car too, so if that’s how they treat paying customers, I would hate to deal with their service if there was a real problem. Also prices quoted for repairs were very expensive compared to other locations.

Professional courteous

Tom was great!!! Very professional!!!

Comfortable waiting room with plenty of space for social distancing. Friendly, competent professional staff.

Rip off dealership, sells extended warranty that they dont honor. They kept my pilot for two days and returned it without any paperwork like it was never there. Nasty attitude if you ask questions and speak up for your rights. I wont recommend my worse enemy to purchase a car from that sleazeball dealership.

Theresa was awesome! I had been having issues with my Android Auto and could not get it working on my 2018 CRV. I tried uninstalling and installing but nothing worked. She sat in the car with me and was very friendly and knowledgeable... and patient! Theresa got it working within 10-15 minutes. YAY! Thank you!

Ralph is absolutely amazing, professional, caring, and fair! He is always very helpful and breaks unpleasant news empathetically. I am very happy with the service Ralph provides. He explains everything confidently, with complete knowledge and explanations of each issue of what and why it needs to be done specific to your car always. I commend Ralph for working for Honda all these years in taking pride in what he does and providing OUTSTANDING customer service! Thank you Ralph, you are the main reason I keep coming back! Until my next visit. Have a good day.Renie

Waiting area is clean, staff is friendly, but what happens behind those doors is no better than some con-man mechanic found on any street corner.Brought my vehicle in for a NYS inspection. They said that since one brake pad had 2 millimeters more wear than the others that I would need more than $1, 200.00 of repair work and that did not include the inspection fee. I told them to fail the inspection and took my business elsewhere.YOU HAVE THE RIGHT TO SERVICE YOUR VEHICLE ANYWHERE YOU WANT TO! EVEN DURING THE WARRENTY PERIOD!If you ever suspected that you were being taken for a ride you can be assured that Honda City Service Dept. was doing the driving.UPDATE:Had my vehicle inspected by a reputable NYS certified mechanic and was told my vehicle has been well maintained and had no issues.Inspection passed.

Rich and the rest of the staff are very professional, courteous and knowledgeable. I brought my car in for an oil change and tire rotation. My car was taken into the garage within minutes of arriving. I was invited to wait in the lounge and enjoy coffee and snacks. The servicing was completed in about 30 to 40 minutes! They readily excepted coupons I had received by email. Service was very fast, and surprisingly, it was very inexpensive. You can’t go wrong at Honda City! They are the best!

Two years ago I bought my new car at Honda City. I am very impressed by the service department. I find all of the employees to be very helpful and knowledgeable! The entire process from making the appointment through picking up my car after service is the best service I have ever had anywhere. The waiting area is spotless, a delightful atmosphere. I shall continue to use Honda City service department exclusively!

I was quoted a price for tires last week, set an appointment for today to get it done and the price was not honored. I am glad I asked before getting the work done. Customer service was not great on how it was handled this morning

I brought my car in for a service repair the night before because the noise generally was heard on a cold start, the next day I pick up the car, the service manager insisted there wasn’t any noise, he said none of his technicians heard the noise either, I was never given a receipt because no work was done .I drove away angry that I wasted my time. I found out accidentally that the service department billed my extended warranty for a job and parts never installed in the car. TOTAL FRAUD, AVOID AT ALL COST, I notified the NYS attorney generals office for fraudulent practices.

I brought my car in for basic service about two weeks ago. While there I was informed that there is a recall on my vehicle for a transmission issue. I agreed to have it repaired. Later that day I received a phone call telling me that my car is ready for pick up. Upon picking up my car I was told that the parts for the recall are not available and have to be ordered and was told to call back to make another appointment. The following week I called up to try and make an appointment and find out if the parts were in and I was told that someone would call me back after they find out. I never received a phone call so I decided to call back myself the next day and this time I was told that the parts were in and I scheduled an appointment for a Saturday morning and was told that the repair should take 4 to 5 hours and I would need to leave the car at the station during the repair. I kept waiting for the phone call telling me to pick up the car but never received one so decided to call myself. At that time my service tech told me that they are currently working on the car and its a lot of parts involved so the car wont be ready till Sunday. So I told them that its ok but I will need the car back Sunday. So Sunday comes around and again I dont receive any calls as to the status of my car, so again I call the service department only to be told that they need another day to work on my car. So I told them that I would need a loaner vehicle because I need my car to get to work. I was than told that this dealership doesnt provide loaner cars and that if I want I can pick up my car right then and there. And I was told that they have not yet started any work on my vehicle. I went to the service center picked up my car and asked to speak to a manager when I was told that there is no managers that work on Sundays and one will reach out to me first thing tomorrow morning. Well big surprise when no manager reached out to me and when I tried calling the next two days I kept being told that they are in a meeting or not available to talk and would call me back which no one has done. So please be aware of going to this place, find a different location that treats their customers with respect and actually do work on the car instead of inconvenience their customers.(Update: so finally received a call from the manager who after hearing the story told me that he would make things right and would correct the isssue and would call me the following day.. well its almost been a week and still waiting for his call back and I even tried to call and was told that his not available and would call me back and the same story still no one called back. Absolutely terrible customer service)

My wife and I took her Honda Civic in because the ac was blowing warm air for weeks. They looked at it and told us it was a bad condenser. They said they would have to order the part and it would be 7-10 days, then they would call us to bring the car back for the repair. What they neglected to tell us, which I found out about from their own parts dept was that there are 9,500 condensers on back order across the country!!!. This problem has been going on since 2016. We were lied to and now have a formal complaint in with Honda Motor Corp. We asked for either a loaner car or a rental til or vehicle is fixed and they laughed. Big corporations do whatever they want. A recall would cost them too much money but how many defective vehicles before they should be forced to recall? In my book 10k is enough. Never buy another honda.

I love my Honda! So I am more then please with how Honda city maintains my vehicle. I never have to worry about what’s needed, they advise me of what’s needed and when. Their express service is the best !! Oil changes done on 30 minutes !!!

My son and I showed up without an appointment to have a key fob made for a pre owned Civic he purchased 5 months ago that came with only one key. An associate named Tom at the service center with very little explanation on our part had a new key fob made, no charge, no hastle. A real gentleman! Additionally, any staff we came in contact with were courteous and friendly, including the gentleman returning the car to us. We were very happy with the service!

I purchased my Civic and CRV from Honda City Long Island. I was told at the time of purchase that inspection would be free as long as it is done at Honda City. I went there today and was advised they are UNDER NEW MANAGEMENT and no longer offered such service. I felt they should have sent out some kind of notification advising us long time customers of the new management and the changes.

Great and fast service. The waiting area is very clean and spacious. They give free coffee and snacks while you wait and also have bending machine.

Good customer service

Not happy. 👎👎 My cars been scratched, one guy purposely made me wait....I know that for a fact. They NEVER answer the phones. The only person I think is helpful and nice is Anthony......👍👍

Took my car here for service last year. Told me I needed a new tire. They would do tire rotation and balance. This cause my tpms to be on. I called right after I left. No one returned my call a d I have been driving with it on for a year because I refuse to pay for something that your employees caused. They also were supposed to fix my window issue, again. (Window hasnt worked right since I bought the brand new car 3 years ago). Had to bring my car back for the same recall multiple times because they didnt have the part. Now Im at the dealership where I bought it, at their service. They are trying to charge me an arm and leg for fixing these issues your store failed to fix and or caused. Honestly, i have poor experiences with all the Honda service stations. Who knew buying a brand new car would cost me so much extra money.

Ive always had a positive experience there. Yeah Ive had to wait, but its comfortable in the waiting area. For me its like going on vacation taking care of myself n my car. Friendly n helpful. N they wash your car too.

Worst customer service

I have a 2017 Honda Accord. This is the third Honda Ive purchased, from Debbie, at Honda City. It is always an absolute pleasure taking my car into Honda City Service; they are consummate professionals and make you feel so very comfortable, while you wait for your car to be serviced! They have tables, comfy chairs, T.V., food & drink machines (with complementary coffee & popcorn, too!) Greg Beaumont is my go-to guy, whenever I come into Honda City Service! He always tells me the truth and suggests services, only if they are necessary! I trust Greg. He has never steered me wrong (no pun intended)...I trust him and the service provided by Honda City. I would never take my car anywhere else to be serviced! The free car wash is a wonderful perk - when you leave, your car drives well and looks fabulous, too!