This is going to be the third time within a month and a half the technicians have had to come to my house just to replace the trim basil that goes over the buttons for my dishwasher. It’s a two person job and apparently you need to take the complete door off and rebuild the door just to put the trim piece on. The next tech is scheduled to be here tomorrow. Fingers crossed…..

The technicians said the repair would cost well over $650. That means a new dryer! We called a electrician friend who does not work for Sears and he replaced the wire where the short was and the machine is now working fine! He didnt charge us. I dont understand why our Sears technician could not repair the machine.

From the outset, this was a terrible experience. I bought the refrigerator from Sears in 2013. I described in detail that the problem was the ice maker and that I needed a new one. The person setting up the repair visit, assured me that the technician would have the part I needed. Of course, he did not.!!! (Date 4/6/2021) But there was good news, the technician was able to get the existing ice maker working again and said they would sent the new one to my house and that he would return to install it. Fast forward, on 5/28/2021 the new ice maker arrived afer repeated calls to Sears. Thats right, 52 days later. On 6/9/2021, a technician came to install the new ice maker. But the saga continues. I had an 8 am to 12 noon window, he texted shortly before 11am that he was on his way, but did not arrive until 11:50am. Then he had a difficult time figuring out how to remove the existing ice maker, and had to call someone for help. With that persons assistance he was able to remove the unit and install the new one. But the saga continues. That night I noticed the new ice maker wasnt making ice. I thought perhaps it just needed time. I checked again in the morning no ice. Now angry, I called Sears Appliance Repair and told them I need the technician to come back and correct his mistake. After being switched around multiple times, the earliest appointment they could give me was 6/15/2021. Now fuming, I got out the refrigerator instruction book. An guess what, the Sears technician failed to turn the new ice maker on. So finally, again I have ice. But the saga continues. I called to cancel the return visit and again after being transferred multiple times and being asked multiple times why I wanted to cancel the return visit, I got it canceled. SEARS APPLIANCE REPAIR - PITIFUL!!!

As far as Sears personnel were concerned, the service was barely adequate (out of India). With respect to the repair contractor Sears used (Superior), the service was abominable, unprofessional, and rude. The hoops we had to jump through to get our refrigerator repaired was not worth the $$$ paid for a Master Protection Agreement.

We are currently out over $400.00, and still have no water or ice. In addition, there seems to be no way to rectify this situation. We had two service calls, who threw parts at the problem with no solution. I do not understand how you can spend $400.00 and have absolutely no resolution. This will certainly impact any future purchases with Sears. Once a great company with service I trusted, but sadly no longer. I would love to hear back from Sears with a way to resolve this, and I will be happy to update my message.Was told today to go to their Facebook page and that was no help. Was told they cannot do anything regarding service at that site. This is a total joke. I spent money for a service that has not been provided.

The technician replaced the parts but didnt stick around to be sure they worked. Our refrigerator still is not cold and we will have an other visit from them on 3/29. We are not happy.

Came quickly. Was unable to access the back of the refrigerator. So the diagnosis was a total guess, not based upon any actual data, examination, or testing. Charged full price to be told my refrigerator wasnt working....which was the reason I called right? Ripped off again by Sears. Hire an actual professional, not this company.

On time, good guy, great service

If I could leave zero stars I would. Terrible service team (which didn’t even show up) or give me a courtesy call to say they were going to be late and held up somewhere else. HORRIBLE.

Had my lawn tractor repaired. Repairman was on time, efficient, polite. Have used Sears repairmen before and will use them in the future. Its very convenient and they fix pretty much all brands

Our dishwasher (under Warranty) started leaking in December. The repairman could not find the problem. The leak stopped for a while, but started up again in March, just in time for the pandemic. The second repairman showed up three hours past the window of time he was scheduled — fiddled with some things, but could not figure out where it was coming from, but he Ordered parts which took longer than anticipated. Third guy installed the parts. It’s still leaking!!! Fourth repairman scheduled for May 15. 😱

Total waste of time. When I contacted the repair shop, I was told that the cost would be roughly $200. The ignitor blew on the stove and Ive seen the parts online for a lot less than what I was being charged. The service fee was $99. The part was $70 and the labor was obviously $200 because the total price was close to $400 after all was said and done. The last time I had the stove repaired, the price was $200 for everything. NEVER AGAIN WILL I CALL SEARS.I declined the repair and still paid the $99 for the service call. I called THEM and told them the ignitor blew. Nobody else diagnosed it. On top of this, I called the customer service line and that in itself was a spiral into disaster. Save yourself from this mess and call someone else..Im calling the $99 a donation and a very valuable lesson learned. Never again 😒

Took an excessive amount of time, over three months to get a treadmill repaired. Sears rescheduled first appointment twice and then had to wait another two months for parts. Had to call a couple of times. After the last call, they reordered the parts and they arrived a few days later. This repair probably could have been done much sooner. Also, one representative was to send a $25.00 gift card for our inconvenience, but that never came. No wonder they went out of business,

The service tech came out to diagnose an issue with my riding mower, which he did. I learned a great deal about this mower just by sitting and watching and asking questions. Sears will charge you an unreasonable amount of money for actual parts and labor for repair, which is why I only wanted to stick to the diagnosis of the problem.

This was a very poor representation of Sears. As a business owner, I know the importance of upholding your brand with everyone who represents your company. The best description of the technician sent to my home was that he looked like a homeless man. He was poorly dressed, unshaven, and approached me at a snails pace with a scowl on his face. I almost did not let him in the door. He spent ten minutes looking over our softener system, pulling out parts and said everything was fine. I told him that the softener was only hooked up to the hot water which he didnt believe until he saw it for himself and said that meant it was installed improperly. When asked what would happen if we bypassed it, he said nothing would happen and that we would not notice any difference. He was wrong. We noticed a difference the next day. We still dont know why the machine doesnt regenerate like it used to. This makes me question the quality of Sears technicians for future appliance purchases.

When I called about a repair to my microwave the representative was upfront about the cost to visit and suggested places where I could get the part and fix it myself. Kudos!

When I scheduled my repair, I was pleasantly surprised to get an appointment in only 2 days. Needless to say, it was too good to be true. I received a call that it was necessary to reschedule due to the repairman calling off ill. Not really a big deal. Things happen. The 2nd appointment was kept on time and the repair was done with the exception of one part that the repairman didnt have on his truck. That part was mailed to me. All that being said, this was still a good deal. The price was right. The repairman did his work in a timely fashion and it appears that he did it well. Even with the delay in service, this was a very convenient way to get the job done. Thanks Sears.

The service on my washer was excellent. The repairman was great. The washer needed the bearings replaced. It was making a loud noise during the spin cycle. I called and set up an appointment for a repairman to check it out. He came and started working immediately. The job was not an easy one as the tub had to be removed. I was extremely happy with the job he did. He was polite and cleaned up after he was finished. My washer is working like new again.

When I submitted the online appointment, there was an option for my refrigerator was making a loud noise. When the repairman came out, he didnt hear the noise. Asked if I had it recorded. It would have been useful to know this in advance, as I now have to call them back out to see my recording and fix the problem.

Actually the service tech and repair were good. My issues lie with the scheduling and getting the service done. This was a repeat visit, because my appliance wasnt fixed. I scheduled an appointment for the next afternoon and then got a call on the day of service stating they had to cancel due to no technician available. This would have been a Friday and there are no service hours over the weekend. So, I couldnt have a technician until Tuesday the following week. I think Sears should add weekend hours for repair to eliminate this type of issue.

I have not had a working refrigerator for over a month. Sears has sent repair people 4 times and my refrigerator does still not work. The first time the repair person never show, the second time they said that they did not have the parts to fix it. The third and fourth time they filled the freon and said it was fixed but the freon leaked out and it never cooled down. I have taken 4 days off of work, I have lost hundreds of dollars in food and still do not have a working refrigerator. Every time that I call sears I get put on hold for 30 to 45 min and then the call gets dropped and I have to start again. I have never experienced such terrible service.

The repairman was prompt, courteous, and efficient.

Technician was great! And fixed the refrigerator. Only negative is I waited 3 1/2 hours of my 4 hour window to only find out the original technician was sick and had to reschedule for the next day. Then i waited 3 1/2 hours the next day only to get a call that the new technician was running late. So I had 8 plus hours invested before it ever got fixed.

My experience with Sears Appliance Repair has been the worst customer service experience I have ever dealt with in my entire life. It starts with no one showing up on the scheduled day and time of our repair appointment. An hour after the scheduling window had passed, I called to find out what was going on. It turned out that no one was assigned to my appointment. So, we had to reschedule to the next day. The guy that came never fixed our oven. It didnt work and still doesnt. The guy left and marked on the receipt that it was working. We even received a part in the mail that was supposed to be used in fixing this AFTER the repairman left. We were also charged a helper technician fee of $104. We were told during our diagnostic appointment that we wouldnt have any additional fees after paying for the parts/labor on that day. So here I am with a non-working oven, but they have my $700 and I cant get a hold of anyone in the billing department that will help us. Theres no local Pittsburgh contact info - all calls go to call centers in foreign countries and all those people can do for you is schedule an appointment. Please Please Please, do NOT call them!!!

Happy with the service performed by tech. He was pleasant and informative. My only complaint is the cost of the visit for the short time he was here.

The repair men were very good. The only problem was that it took a month to get the part. Part was ordered, called a week later to notify that part was not available, removed old part sent out for repair,installed two weeks later.

Service man did a great job. Very satisfied

Diagnosis was quick. The technician arrived on time to repair the dishwasher. He fixed everything neatly and in a timely manner. Nice job.

Repair men came to service and repair the treadmill. Several partsthat were ordered didnt come so they couldnt complete the job. Theytried to order the parts again, but were told that the parts couldnt be found, and that it would take several weeks to investigate and get back to me. Oddly enough two more boxes of parts came the very next day. Whether they are the parts in question or something else, I dont know. That being said, once I had received the additional parts, I called to schedule another appointment for the repair men to come out (on June 30). So repair was incomplete due to missing parts and some confusion about whether they could find them only to (apparently) show up the next day. The coordination between the parts department and the repair department was not the best for this situation. And having a Sears person call me to ask if all the parts have come doesnt make much sense. Im not the expert on treadmills and have no idea if Ive received all the parts. If I knew that, Id fix it myself and not have a service agreement with Sears. I hope this properly conveys what is happening.One more thing. Sears should be able to do better than giving me a window of 8-to-12 for when they are coming. Im basically chained to the house until they get here and are done. And they NEVER get here at 8:00. This last time was 11:15. The time before that (with something else), I was given a 1-to-5 appointment. They arrive at 4:45. I lose hours waiting when I could be elsewhere getting other things done. This needs to be improved (to at least a 2 hour window). Maybe things like this are why Sears is struggling with their business.

If Sears has developed a program to make you want to buy new over repair then that program is working. It took three trips to fix a leaky dishwasher. First attempt - Appointment window of 8 to 12. 2 minute install of new gasket was completed at 4PM. Yes 4 hours after my appointment window the first tech completed the install of a gasket which literally takes 2 minutes to install. At the end of the appointment, not when discovered, I was informed I needed yet another gasket which the tech did not have. So had to wait to get that part delivered and wait for another appointment to open up. Second Attempt - Came out, new tech this time, installed the part and left, of course this tech also missed the 4 hour window I was given of 1 to 5PM. 4 hours...why not just say stay home till we get there sometime this week. So the next day loaded and ran the dishwasher. Turns out the door will not close right and I got water all over the floor. Called again to get yet another appointment. Third Attempt - Well, third time is the charge. Now this time I got Marvin and that guy Marvin drove an hour across time at the end of the day to fix my problem. He opened the door and said that gasket is in backwards ! Wow yes that in fact was true, in less than 5 minutes he took out the gasket turned it around and reinstalled it. He then ran the washer to make sure it would not leak and made sure it was right before he left.Now, If I was Sears, I would find a way to clone Marvin and put him out there on every truck. Or, I would promote him and pay him double to run the program. Thanks Marvin!!!! He also explained what the biggest no nos for the dishwasher and had an actual pleasant demeanor. Marvin gets a 5 start rating but Sears a one star for making me wait 3 weeks to get Marvin on the case.

Our Sears techs (fridge and dishwasher) were terrific. Great personalities, knowledgeable and caring. Stayed late on a Friday afternoon to get the job done. We are very pleased!

The service man was on time and very knowledgeable. Completed the task quickly and answered many questions about the washer politely and patiently. Service was great.

I was lucky enough to get an opening in their schedule for the day after I called. He was a little late but, the repair was fast and easy so, it worked out. Good man.

I wish there was a way to give 0 stars. We waited 5 days for our tech to come out then he had to order parts. They came 2 days later but he couldnt come back for 7 days. Then he didnt show up in his 8am-12pm window (and didnt bother to call). I called in to see what was going on and they told me I had to wait EIGHT more days for him to return even though he no show no called. After a 35 minute hold and 15 minutes with customer service they said I still had to wait until the scheduled date, regardless of whether or not their tech showed. We will never deal with them again and will make sure everybody knows how awful they are.

The web site keeps you up to date on what time the repair person will be coming. The repair person calls when he is on the way. Repair and costs were fully explained. Part came UPS in time, Repair man replaced the bad part, dishwasher works fine now.He was professional, and competent.

Ive been a loyal customer of Sears for almost 30yrs. All of my appliances are covered under the sears home protection agreements. Recently, I had the left door on my Kenmore Elite refrigerator break and no longer functioning properly. I placed a service call and the technician that came to my home confirmed the door was defective and needed to be replaced under my existing warranty. He proceeded to call the part number in to the Sears repair team(STAT), who denies the door is covered and will not replace it. I talked to 3 different departmental supervisors and all of them gave me a different story and kept transferring me. I will never buy another product or service from Sears ever again. Im sad to say, I understand why Sears cant compete anymore because they dont understand their customers needs nor do they know how to do business anymore, which is why bankruptcy may be their best option.

Repair man was nice but had no experience with dishwashers only washers, dryers and fridge. He was never trained on dishwashers.I had a few questions about mine and he had to call someone to ask. Not happy that he had no experience. I purchased a warranty when I bought my dishwasher a year ago and this was a one year check. paid extra money and Sears sends someone who had no experience?What is up with that?

Its fixed. The repair man wasnt the friendliest. But wasnt the worst. It costs too much money, considering he just put a belt back on, but its fixed. Overall experience, eh.

John was absolutely wonderful! He was friendly and knowledgeable and knew exactly what was wrong with our washer before he even ran the diagnostic. He was in and out and our washer works perfectly now. Setting up the appointment was a different story... the representative kept trying to upsell me on several different services after I repeatedly told her that I wasnt interested and her explanation of the process to get my washer fixed was confusing... However I would gladly deal with her again to have John come out and repair my appliances.

First- when you need service Sears repair will be there the very next day because they have the potential to make money off of you so they jump at the opportunity. However, once they have your business and money (because you have to pay upfront for the part and labor) they have their incompetent service men tell you it takes 3 weeks for the part to come in and they schedule the repair 3 weeks out. However, the part arrives at your home in 3 days. So when you call to push up the appointment, they cannot help you. You are stuck waiting 3 weeks. Its ironic since they are at your door the next day to assess the problem because they smell money likes sharks do blood in water. In my case, I called twice pleading to have the appointment pushed up because I was expecting a baby and they could not help me. Well of course I went into labor the day of the repair. I had my babysitter informed on the location of the water shut off valve for my refrigerator and the location of the part. Even though she specifically told the repair man where the shut off valve was located at the top of the refrigerator, and he could readily follow the water line, he chose not to. He pretended not to find it. He roamed around my basement pretending to put forth an effort. He did not want to turn the water on because he did not want to deal with a leak and check his work. He played stupid and did not listen to her. Luckily when I came back from the hospital, we had to test the water ourselves and the line did not leak. In addition, Sears owed me a credit which has yet to post to my account. I would not recommend Sears repair to my enemy.

Husband was home when repair man came and he said he was very thorough. Our dryer vent was clogged was the problem, so it was good he was there to tell us that. Now the vent is clear and the dryer can work at its full potential. Very good experience!

Repairman came to fix water leaking from refrigerator. Started leaking again within 12 hrs of “fix” and $350 payment. Called service number and was told during two different calls and speaking with at least 5 customer service rep that there was no way they could get repairman back to us before 2 weeks out! Still waiting and fridge is still leaking. When asked customer service reps for refund on repair, were told we would have to cancel repair appointment and that the billing department would get back to us between 24-48 hours with decision. We did not cancel that appointment and no word on refund after 72 hours.

The tech arrived during the promised time period, which was good. However, it was mostly downhill after that. The problem is that no matter which water temperature I choose, it only fills with cold water. After a lengthy phone conference with GE tech support, the tech informed me that my washer is working correctly. No hot water???? No warm, either????? I protested, but the tech guy told me his hands are tied and there was nothing else he could do. Any future business between me and Sears or GE is highly doubtful

After 3 tries my ice maker is finally working and producing mucho ice- as it should.Techs are great but the parts are not so good.Fridge is 3 1/2 years old and has the ice maker replaced 4 times.

My repair was preformed in a timely manner. Great service!

The repairman was timely and seemed to know what my dryers problem was before even looking based on my description of the problem. The repair was quick and he had all the parts required in his van. He was friendly and efficient.

The part that had to be ordered to fix my washer came very quickly and everything was fixed soon after that. Would definitely use Sears again for repairs.

Sears scheduled a repair visit for the very morning I called about my dishwasher failure (machine would not start) - Great!By late afternoon, I hadnt seen a repairman, so I called back. Sears automated system told me the visit would occur before 5pm. And, the repairman arrived shortly thereafter - Still Great!So, the repairman pushed some buttons and pronounced the control panel to be dead and needed to be replaced - Well, OK, but the panel is easy to replace, so Still Pretty Good.But, he didnt have a replacement control panel, but he could order one which would arrive no longer than 4 days (weekend) - Shucks, but OK.However, his next free day was a week and a half away - Bad News!But, he could show me how to install the panel myself. Which he did, and the panel arrived this morning, and I installed it, and the dishwasher is running right now on a test run - So, alls well that ends well.

Very pleasant. the repairman was very good, did a thorough job and educated me on what happened. Hope this repair lasts a while

Fast service! Technician was very friendly and helpful. A great experience overall.

I scheduled a 79$ service call.The scheduler gave me a 1-5pm window, with a call from the driver when he was on his way. I cleared 4 hrs of my day for no call/no show. i would think that they could have called to say that they were not going to make it!! A scheduler finally called at 6:30pm to reschedule. No apology or acknowledgement that they had wasted my afternoon.I had used Sears in the past, and they were very expensive, but i needed this repair done quickly, so i was willing to pay more.I will not be rescheduling with Sears.

Elmer is very professional, customer friendly and extremely knowledgeable technically! He diagnosed the problem and worked diligently to bring our AC system back to life!

Very helpful. He came on time. He understood problem. He also gave really good suggestion regarding issue in LG Washer.

I had requested an estimate but the tech repaired it during the estimate. I assumed it would be at the cost to the estimate but that was not the case. They did charge me double that but was still satisfied that they left it working.

This week will be their 5th visit! 2 visits to fix a switch & 3 for the ice maker. New ice maker put in this week . Its not making ice & water is leaking down the back of it into the drawers & freezing into solid masses. Very unsatisfied with all these visits. Why is a new ice maker leaking all over the freezer if it wasnt put in wrong? When do I get a new fridge?

The gentleman that came was very helpful, but calling to get an appointment was a nightmare. They keep telling us that we could not have the washer and dryer checked out on the same day because we cancelled our first appt. we tried to explain we did cancel the repair man did because his phone wouldnt work. I know Sears is in a financial problem but the people who schedule appts. should be trained better.

This has been a nightmare. We have had Sears out 5 times to fix our expensive refrigerator (that is only a few years old). They have NEVER fixed it properly and now we are waiting for another part for the SIXTH time. They have arrived later than the window on three visits and once decided to let us know at 455 that they would not be coming for the 1-5 window!!!! It is impossible to talk to someone int he USA. I HAVE BOUGHT FROM SEARS FOR 10 YEARS AND THEY HAVE GONE SO DOWNHILL. This should be negative stars. Whatever happened to customer service? I have now been without a fridge/freezer since March 5 and it is a major inconvenience with the Easter holiday!!!!

Dear review officer.Service which was provided was as usual excellent. The biggest problem was scheduling the service. We have the whole house policy for the last 28 years. We had to beg for service. We had to wait over three weeks. Fortunately we contacted the local service office and they felt sorry for our two grand childeren with out hot water for two weeks.Ever since K Mart has boght the good old Sears the service has gone down. With excellent technicians some one must look in to the matter.

Customer service advised us that it would cost $55 to have a technician over. Your web page stated the average cost for repairs for a refrigerator is between $100-$150. However we were upset to find out once the technician completed the work that the cheapest it would ever be for a tech to come is $200. Which is the amount we were charged.If we were given the correct information at the beginning we would have looked at getting the warrenty which EVERYONE was trying to sell us. Instead you have an unhappy customer who will think twice before ever buying a Sears appliance.

Ththey did a good jobey did a good job

Friendly competent service technicians.

Our service man texted us 30 minutes prior to his on time arrival. He was most courteous and keenly and quickly diagnosed and fixed our problem. Cant ask for better than that.

Friendly, knowledgeable and quick. Washer fixed quickly, but forgot to give me the discount.

My repair appointment was on August 11th when they determine I needed a new heating element. 2 weeks later they finally got the part to install it and turns out that wasn’t their issue. I needed a new electrical board which was already replaced on July 7th and this part order took 3weeks just to be approved. After no dryer for 6 weeks and going to the laundry mat with a 6 and 4 year old to clean cloths I was very upset. Finally on September 11th I dryer was repaired but it sounds like it’s about to stop working any day again. Not t happy with the customer care or repair.

Service guy was great, but they were very late both days they were scheduled and never called to let us know.

As always, the repairman was very friendly and did an expedient job. Excellent service!

Dserviceman Bradley was excellent . I highly recommend him.

I have had a pro form treadmill for over ten years and its as good as the day i bought it.steve has been the service technician for all those years and acts as if its his.he is there within the time frame...gets right to work and cleans & fixes any problem.also looks ahead at a part that will be going bad and has it shipped to the house to make sure the correct parts are there when he come to service the tread mill the next time.just one heck of a nice guy and tryley loves what he is doing...its a wonderful thing !Eric Hosler

Sadly, I am very dissatisfied.The repair call was to fix a problem with water in a fridge.The cause was stated to be a blocked defrost tube.The repair cost close to $300 and the water is back after 2 days.

How much time do you have? 😠3 weeks. 3 weeks to fix the fridge! 21 days of living out of a camping cooler with 2 small kids. Here goes!! May 2: Fridge breaks.May 5: Repair guy comes, cant fix, orders parts for repair in a week. RESCHEDULE X1. May 11: Find random email from Sears in my Spam asking if parts had come to the house. No they had not. Called Sears, rep says Oh, your parts arent scheduled to arrive until End of day tomorrow. If you know this, why did schedule repair for May 12th between 8am-12pm? If you know this, why dont you call me!? Nobody is on the same page at call/repair center.Parts come May 12 5:10pm. I asked for repair on Saturday AM, so we dont have to wait another 4 days. We dont have anyone that works weekends on your area. RESCHEDULE X2! Now 2 full weeks of no fridge. MAY 15: Repair guy #2 comes. Says 2/3 boxes that were sitting here all weekend are INCORRECT PARTS! He has to REORDER!!!! Now...RESCHEDULED X3! 😠Sick and tired of buying ice, I went out and bought $97 mini fridge that evening. Now have to wait yet another WEEK!I called Sears and asked for Supervisor May 18th. In the middle of my conversation that all this was unacceptable, phone is disconnected. Hmm. Ok. I call back and asked for the supervisor i was talking to. Nobody knows who it was because she didnt document. Asked for another supervisor after having to explain this mess again. In the middle of my 2nd explanation, phone is mysteriously disconnected AGAIN!!! Once may have been an accident....Twice is Not!!I call back a 3rd time! I have now spent 2 hours dealing with attempting to contact someone who shows the least bit of Customer care!!! After explaining the situation a Third time...i get $40 in Rewards Points. Wow.They cant do anything else for me since previously they issued a $50 gift card. That GC was given Before this whole parts fiasco. That wont even cover the all ice, but thanks for your concern. May 21: Now 21 days since this started. Repair guy comes. He looks at #s on the new parts that were sent and says:Theses parts were CORRECT this whole time. The guy last week READ THE #s WRONG. This should have been repaired last week!***Are you kidding me.***So, it took 3 rescheduled appointments, incorrect parts (no Wait, they were right!), 3 days of missed pay to take off work, 5 calls (2 that I was hung up on!) and a $97 mini fridge purchase that was unnecessary to buy...all to get this fixed after THREE Weeks!!NEVER AGAIN WILL SEARS GET ANY OF OUR MONEY. YOUR CUSTOMER SERVICE IS ATTROCIOUS. ARE YOUR SUPERVISORS TOLD TO DISCONNECT WHEN A CUSTOMER HAS AN ISSUE? OR IN MY CASE, THE WORST SERVICE EVER.******NO STARS!!!!******if course, cant post without at least one star. And I take that one back.

Technician was very knowledgeable and polite.

Hot water tank flooded the area where located. Called with immediate response that day of repairman. Disaster afterwards. Repairman called Sears tech and sent pictures and tech diagnosed with a heating problem and ordered parts to come to me in 4-5 days. I insisted another service call and was rescheduled 7 days later. Repairman saw leak and tank condemned.. Was told to pick tank up at store and schedule installer ourselves since no Sears installers available locally (Pgh) and would be reimbursed (Fri). We were then notified by Sears scheduling department that a Sears installer was scheduled to install on Monday. Several calls were made to verify. Monday morning, was told again, no installers. We scheduled our own after 10 days of no hot water. This tank was under a replacement policy. NOT RELIABLE. This was done through Texas and off-shore calls, not South Hills Village.

This was a repair visit. All items repaired. Technician was very friendly and helpful.

Very personable repairman - prompt and great service.

On time, informative, answered all of my questions, knowledgable and found the problem.

Sears service was well done promptly and reasonable. We will call Sears Repair first for any appliance problems.

Not that u care but here is the issue I work Monday thru Friday and now you have no more sat hours. That causes a major problem

Knowledgeable and courteous and timely too! Thank you for all!

The serviceman was A+ excellent. My appointment had to be rescheduled once as Sears was not able to meet the first appointmemt time so that wasnt good.

A bit pricey, but excellent service. (Washing machine repair)

My mother was very pleased with the service.

Ever thing went well he explain everything to me and show me the problem

Replaced heating coil on 9 year old dryer. Problem identified and repaired within a half hour.

The technician did a great job explaining and fixing the problem

Just did maintenance check..no repairs

Very knowledgeable technicians, prompt and good service

The repair person was not knowledgeable about the dishwasher. He cleaned the unit because he thought glass was stuck but that was it. The noise still continues - very dissapointed

Repairman arrived on time, was quick & efficient.

The technician was prompt, friendly and answered our questions. Unfortunately one of two problems was not successfuly fixed, so we have a return repair visit scheduled.

Sears repair service is awful. A technician was supposed to come out today (Friday) and didnt - he also didnt call to say he couldnt come. Then I talked to someone in India to reschedule for next Thursday....back to the laundromat...stinker.

It was efficient and fast.

He was helpful, nice, and fast.

Place dont exist

Excellent service representative

Excellent.