Been working with Direct Line since 2011. They are very organized and dependable. Handle 300+ call per month for us during the after hours. Responsive to any questions I have. Their IT group is quick to make changes to our call trees when we need them. Their operators are courteous and knowledgeable. Consistent great service.

It has always been a pleasure to have direct line involved with our non profit project. their method of delivering the messages both by phone and computer works very well. Whenever I have reached out to staff for assistance they have been professional, courtesy and helpful. would definitely recommend Direct Line Tele Response!!

We have used Direct Line for many years and are very happy with their service and professionalism. They take the time to go above and beyond to ensure that our time-critical messages are delivered promptly. They are always quick to respond to our inquiries and manage our account competently and thoroughly. Thank you, Direct Line, for your friendly and professional service!

My Service Desk Team has used Direct Line Tele Response for the past 9 years. They respond very quickly to any changes I need to be made to our account. For instance adding and removing Engineers. I have spoken to my Representative various times and he has always been polite and professional. Thank You Direct Line for all your years of Support!

We switched to Direct LIne to improve our customers experience and boy did that happen. They have also been very responsive to our changing needs, they have been able to provide an added service with good value for every challenge we present them. Great organization!

Direct Line has been consistently reliable. Their team is friendly and professional. Their response time to issue or questions is excellent. Compared to our last vendor for this service they are over and above in all areas. We are extremely happy with their services.

My experience with Direct Line over the last 7 and half years has been amazing. The staff is full of friendly people with amazing customer service. They are always looking for new ways to exceed expectations and bring the WOW factor to every interaction. Direct Line is an award-winning, growing company full of opportunity and its always an absolute pleasure to work with them, in any capacity.

Direct Line are effecient and effective with receiving and forwarding our after hours technical support calls.

Weve used them for a while now, and Ive been incredibly pleased with the services. My candidates and clients that interact with Direct Line have always stated that they are professional, kind, and detailed in their messages. Highly recommend!

Direct Line is fantastic. Very responsive, extremely helpful with inquiries into account details and overall a very professional company. Highly recommend!

Direct Line is a great company to use. Weve been using them for a few years now and have never had an issue. You can have the messages emailed and txt messaged to you so you never miss a call.

We have had the pleasure of working with Direct Line for well over five years. They are extremely professional and their commitment to excellence is evident in every call they take for us. We highly endorse all levels of their service delivery. Doesn’t get any better than Direct Line!

Great customer service!

Very professional staff, on time and great quality of service. Highly recommended after over 15 years as a client.

Always provide great support in answering customer calls and getting customers information back to the operating company timely.

Exactly what we needed - easy, cost effective and professional, they provided the extra support we needed off-hours.

We have been using Direct Line for many years. They are answering the phone professionally and are a great help for us.

Only posting this review because I got a please post a review of us spam. This is an incredibly unprofessional practice that comes across as needy nagging; it also practically BEGS for bad/mediocre reviews.Added one star because the service works, albeit inconsistently; would replace with a well programmed phone system once the opportunity arises.

They do a Great job getting and giving Valuable information to the Public and My Staff

Great Company and very efficient on receiving and forwarding all incoming calls for our business!

Good Support team, any time I have called in with a question or a change, I have received helpful, friendly and prompt assistance.

They are an effective after hours call center, which provides a valuable service to our residents, staff, and the Board of Directors

I have been affiliated with Direct line for almost 8 years. The amount of care they put into both clients and employees is immeasurable. Quality has always been a priority. Besides the business side of it, they have always been a big contributor to the community donating to food banks, and organizations all over.

I am a customer since 1997 .... direct Line offer a Great service also are super responsive, I have a voice mail service that follows up with an email .. and a link to that recorded call Im frequently out of the country so never I miss a call and can review same if necesary Good value all around first class operation

I liked it, its platform was easy to use

Great service! No problems.

Ive used their service for over a year to screen calls and contact and transfer calls to me. They have done a great job and been responsive to my business needs. Their service allows me to keep minimal staff while also ensuring potential new clients talk to a live person, which is a significant factor to my office generating new business.

Ive used Direct Lines Voice Mail for at least the past decade, for my biz. The service and support has been A-1.Love supporting independently-owned businesses like Direct Line! Theyve been a real pleasure to work with.

Ive never had an issue with Direct Line - which is saying a lot because any business that is strictly customer service is under a lot of pressure to deliver. But Direct Line has - all the time. Weve been using them for at least 5 years.

Great and efficient service.

We have utilized Direct Line for, I believe, 3-5 years now. Time is flying and I’m blonde! I can’t imagine our business operations existing without you. I have zero complaints and that is a huge compliment to you, your company and staff.My husband and I own one of the largest Farmers agencies In the US. Consistently in the top 100 out of 14,000 agents. We insure In 25 states. Specializing in high net worth clients who expect a superior level of technology.We are proud to say “we don’t have voicemail, you will always get a live person. Just like a doctors office, you can use our after hours line. Don’t call our 800 number, we want to personally take care of you!”Week over week, our office received calls at night and on the weekend asking for quotes. If we did not have Direct Line, I’m sure a lot of these potential new clients would simply hang up and call the next insurance agent who answers the phone. These new prospects are called back within minutes from receiving YOUR TEXT & EMAILED message SENT REAL TIME....hence producing additional revenue which in turn MORE than pays for your services.Your service cost is affordable and we appreciate that.I have NEVER had a client complain stating “the hold time was too long” or “they weren’t nice to me”.Thank you for being there to help us. Our agency loves Direct Line and will continue to be your client until we retire.Jeff & Devecia VenutoAgency Owner

Ive been working with Direct LIne for 13 years and my father-in-law worked with them ever since they went into business. They are all about their customers and take care of us soooooooo well! They always have our backs.Hire Direct Line for your business answering service ~ you will never be sorry you did!Terrell Kessler, Office ManagerFormerly with Ann Martin CenterNow with California Counseling Associates

Sure! Weve been very pleased with your service and would be happy to recommend you to other organizations.

I have used Direct Line since the late 1980s and have been very happy with them since!

The absolute BEST answering company! They are consistently professional, courteous, and responsive to everything we need.I am a Service Coordinator for a Commercial HVAC Service Company, and DirectLine has catered to our every request and need to make our business run smoothly after hours.There are times that I have to make changes to our schedule, as that is the nature of our business, and DirectLine is always there to make the changes, stay organized on their end, and communicate that all changes have in fact been changed on their end. Communication is key and they get an A+ for their communication. We have requested many things from DirectLine and they have ALWAYS come through for us, and have NEVER let us down, not once!Their attention to detail is on point. I have never received messages that are incorrect - from the spelling of names and phone numbers all the way to the type of message that is being relayed.My favorite vendor to work with, hands down : )

Super easy - def recommend. good support too.

Weve been using Direct Line for years and they uphold professional standards.

I would recommend Direct Line Services - great job