Incompetent! They came twice to fix my furnace that was blowing cold air after 5 minutes of heat. Both times were a week of waiting for them to come. They changed me for both visits, despite not fixing the problem the first time.Both times they didnt stick around long enough to see if the furnace was still short cycling or why. My furnace was missing its filter completely, and their guy didnt even notice!Meanwhile I was trying to figure out how to keep my infant daughter warm in a house without heat in December. After the second time the furnace started only blowing cold air, non-stop. It was a nightmare!I only found out about the missing filter after I called in another company, who fixed everything right away same day.

I would give Galaxy 6 stars if I could.Galaxy came out to troubleshoot the dryer, dishwasher and water heater at a rental unit. First of all, it was nice to find a repair service who can do all three. All the other ones I asked couldnt do the water heater, but Galaxy has the expertise to do it too. After their diagnosis, The water heater and dishwasher had to be replaced, but they said they could repair the dryer. I went ahead with having them do the dryer repair and water heater replacement (the dishwasher replacement wasnt done by them since it just needed to be installed by wherever you get it from). After the dryer was repaired, my tenant shared that it was still not drying. Galaxy was quick to come back out for a follow up visit. After that visit, they told me that they have done all they could go, and its probably best to replace the dryer. My first thought was why didnt you guys tell me that in the first place? Now I have spend a few hundred dollars on repairs only to have to pay more for replacement Then without prompting, Galaxy offered to reimburse me for the repair. My mood immediately turned around, and I told them that they have just earned my continued business and recommendation to others. The check arrived a few days later in the mail. One more thing to add is that I really like their invoice and payment process. Its all electronic, and it was really easy for me to pay without having to be there or arrange to drop off payment to my tenant ahead of time. I will definitely do business with them again.

Oh my goodness! Oh my goodness! oh my goodness! I cannot say enough about these people. My fridge is fixed faster than I can say oh my God my fridge is fixed. I called yesterday, spoke with somebody at around 4. I couldnt have them come out that evening so they came out in the morning this morning. Gentleman named Robert came out and he was so nice and so kind. My son was home so he and my son worked on the fridge together I guess. But in either case the fridge works Im excited my food is cold. Now I can cook and I feel much much better. Thank you again.

I have Samsung microwave which stopped working. I asked them for a quote and they told me straight ahead that it is better to replace my microwave because it is not worth to fix it. Appreciate your honesty guys!

I called early on a Saturday afternoon for repair of our GE stacked dryer, which had suddenly stopped turning on only a few weeks after the 1 year manufacturers warranty expired. We were tired of waiting for 1 month for a reply from an appliance repair hero, and after seeing many negative reviews of that companys poor customer service, we decided to seek an alternate repair company. Galaxy actually answered their phone (unlike most other companies) and scheduled for Monday afternoon, which I was thrilled with. But then they called back a few hours later to say they had time to come the same day. Robert, the repairman, not only checked out the dryer, but repaired it within one hour! He was phenomenal, even offering to clean up after himself. Galaxy is based in Berkeley and repairs appliances, furnaces, HVAC and more. We will be referring to our neighbors for sure!

I can say only good words about Swift guys and their business. This 5-star review is well deserved and I’m glad I saved my time and chose these guys! My GE refrigerator was not cooling. The technician who came to our house the next day was Ivan. He is very polite and professional. He diagnosed the issue within minutes. He knew exactly what was needed to be done. He came back in two days and fixed it, now it’s working again. Thank you!

I called Swift Appliance Repair last week and explained my issue with the oven. My frigidaire oven was not working. One of technicians happened to be in the neighborhood, so in about an hour a technician already was inspecting my oven. He found the issue and came back 2 days later, which is pretty fast considering ordering the parts from stores. Reasonably priced, professional and pleasant guy. I found my new number one repairman

Dont even consider calling large providers. This company was at my house within a couple hours when 2-3 other companies couldnt fit me in for several days. Their pricing is about half that of Sears; they were thorough, cost conscience and our problem was well in hand within a 30 minutes. Thank you!!!

Great service, I called Swift in the morning and got the job done in the afternoon. Tech quickly found the issue, quoted me very reasonable price and since he had parts handy, I agreed to fix. Good job, will call them again

Super easy to get a next-day appointment. The technician was on time, thorough and quick. We’ll definitely use them again.

Ratmir did a great job. My 15 years old dryer died on a Sunday morning. Ratmir was at my house the same day! He quickly identified the issue and gave me an estimate right away. He also had the part with him, so everything was fixed during an hour. Amazing service! Now it’s been 2 weeks since the repair and everything works fine. I’m glad I called that Sunday morning to Swift Appliance Repair.

They were recommended by Google services, so I called them. They were very prompt with service call. Tech came to check the dryer, found the problem within minutes, had the parts with him, and was in and out in 20 minutes. Pricing was great, would use them again.

I will refer Swift Appliance Repair Service to anyone that needs appliance help.Tom was the best. We got an estimate from the certified repair company for our Samsung refrigerator that was outrageous. I called Swift Appliance Repair Service for a second opinion, they had experience with the brand and offered a much more reasonable quote. Technician is came, showed up on time and figured out the issue quickly. The repair turned out to be far less involved than the initial quote. He was very professional, finished the repair quickly and explained everything along the way.Thank you!!!

Happy with the service. Fair price, same day repair

I cant say enough great things! If youre looking for help with your HVAC or any other appliance look no more. These guys are amazing! Extremely quick response and even quicker service. Swift Appliance Repair Service walked me through everything that was going on and educated me on what everything should function like when working properly. They responded so quickly and came out and fixed everything without any problems. A few days later I had an unrelated issue with my dryer and they came out and diagnosed the problem and are going to get everything working again.Very happy we found them after contacting so many companies.

Aaron arrived when he said he would, found and fixed the problem in about an hour at a reasonable price.

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