If you’re going to call someone, call the best! Quick results. Rain was predicted and they sent someone out the next day. Eric was great. Showed us pictures of the damage and pictures of the repairs. We will definitely be calling Brown Boys again and recommend to our neighbors and friends.
Good friends highly recommended Brown Boys roofing so we compared them with other companies and ended up going with them. Everything from the initial meetings to the actual work to the final inspection were done with friendly, professional service! Above and beyond, actually. We took a LONG time to decide on roofing shingle colors and they were wonderful with giving us addresses near us who used numerous colors we were interested in so we could see in person. The installers worked long and hard to get our roof finished in the blistering August heat. The job cleanup was great, only a few nails here and there but other than that, you couldn’t even tell anyone was here! Justin did our final inspection and even cleaned our skylight for us while he was on the roof! We’re very pleased with the project and would highly recommend Brown Boys Roofing.
Hired this company to install my gutters. Instead of the typical 5 inch gutters they installed 6 inch. I had gotten several estimates from other companies, and Brown Boys Roofing was by far the best price for the value. The crew did an excellent job! They inspected the job afterwards to make sure everything was installed and looked correct. Great company, I will be using them again.
Great company. Im so happy I had them do my Gutters. They look amazing and they even came back out multiple time for inspections to make sure everything was done to their standards which is perfection. Wonderful human beings, every single one.
This would have been the most stressful situation without the help of Brown Boys. Several people along the way were incredibly helpful from the sales rep (Matt Clark) to the crew manager (Jose) to the owner. Our insurance tried to skirt around the current increase in material cost, and Brown Boys navigated the whole process to get it taken care of. I felt taken care of all the way through. I really would not have known where to even begin with this debacle.Even if the insurance had been smooth I would have left a 5 star. Matt was super knowledgeable of the process, and explained it to me well, then he left a camping trip to be here when the adjuster came to do their inspection. The installation took no time at all. They roll deep with a large crew to knock it out. Our roof looks terrific. Very pleased and highly recommend.
Brown Boys did our roof and guttering. They were fantastic! They supervised the process all the way through to the end and performed a final inspection at the end. There was no trash, or nails! Definitely the only company we will waver call.Thank you Brown Boys
Excellent Service, not perfect, but all things corrected in a professional and timely manner, will recommend and use them again as needed.
Our experience has been nothing short of awesome! Recently brown boys roofing installed a Tesla roof for us. They walked us through every step of the process, kept us informed on every step, and if there ever was a problem, they brought it to us with a number of creative solutions. This is an extremely respectful company who took care to clean up the site every day. Ralph, David, Bill, John, Will, and several others from the team were awesome to work with. They really have a desire for everything to turn out perfectly. No shortcuts, no beating around the bush, no excuses, they were always willing to answer my endless list of questions, and educated me on every piece of the project. We have worked with a number of contractors in the last year on several projects, and I have been telling anyone who will listen how great our experience with brown boys was. If you need roofing done, or want to explore the option of a Tesla roof like we did, these are the people to call.
Very professional young man came out to give me a bid. He was on time, measured and gave me an price in 15 minutes. The bid was the best of three that I received. They cleaned my gutters and installed gutter gaurds in one afternoon and left my yard looking spotless! I would highly recommend Brown Boys!!!
You could not ask for a better company to work with. They were on time and answered any questions that I had. I was also very impressed with there work and that they had inspectors coming during and after the job to make sure it was done correctly. I would recommend brown boys roofing to anyone needing roof work.
These guys are the best! from initial sales call, through insurance and final inspection. I cant say enough about them! Highly recommend.
These guys were very professional from start to finish. Made everything clear and easy to understand. Several progress updates on timing were helpful to know where we were in the process. The roof looks great!
Eric was very knowledgeable and courteous. He explained his plan to remedy the problem and proceeded to complete it. The cost was very reasonable as well.
Absolute professionals from beginning to end. Great customer service from initial contact to job completion. Highly recommend!
The roofing crew came out and tors of ft the old, replaced the vent caps with a new ridge vent and laid the new roof. All in one day! Great job! Highly recommend!
Brown Boys replaced our roof from hail damage. Very professional and timely. They even came out after some time had passed to make a repair free of charge. They have done a great job of responding to our needs!
Brown Boys did a fantastic job on my roof! Everything was so easy and professional. They walked me through the insurance process and gave me a clear understanding of what to expect on installation day. They arrived on time and left everything clean after the work was completed. An inspector came a few days after completion and checked with me to be sure everything was as I expected. I would definitely recommend Brown Boys Roofing. I love that they’re local too!
Pleasure to work with Brown Boys Roofing. In addition to a new roof and gutters we simultaneously repainted the house exterior also. BB worked with me to coordinate with the painters schedule and accommodated the unavoidable weather delays.
I have known these guys for years and trust is huge; I trust them. They are fair and do great work.
Awesome experience from beginning to end!! Exceptional customer service, timely work, and superior product. I highly recommended Brown Boys and their team and would use them again in the future.
This is a family owned business that treated me like family! Working with all of them is such a pleasure. Brownboys do what they say they will do, when they say they will do it. All the while, for my project, they made experienced recommendations which improved the outcome and spared my pocketbook. I will definitely use them again for another of my homes.
Prompt, professional, educated, friendly. Great experience! Will be using again if further need arises.
Inspected roof for hail damage, submitted estimate, worked well with insurance company. Reroofed entire house, very timely, completed work in short ammt of time, very efficient and professional, cleaned up site quickly, inspected all work and made minor repairs. Very satisfied with their work.
We call Brown Boys on the recommendation of my in-laws who had their roof replaced by them in 2012. Our roof had gone from bad to critical die to the ice storms this winter. We messaged and Richard came the next day. He and the person he was training were on time, Very very professional. They explained our options exactly what they quoted and the exact cost. They went over their process. We were nervous because of construction costs. They put us at ease and offered financing to help us out. Absolutely no pressure AT ALL!! We didnt go with the financing we found as my in-laws helped us in part beca we chose Brown Boys. We called said we were ago. Richard walked us thru our color and other option. Made it very simply. They gave us 24+ hrs notice before showed up on time. Were fast and professional. Very polite with my daughter and myself when we came home. They cleaned up and left in just over half a day. They eve cleaned out our gutters. Next day one of the Brothers showed up explained to my daughter that he noticed one of the new turbines was damaged. He replaced it in a few minutes and did a second clean up sweep with a magnet just to make sure. We are EXTREMELY HAPPY! With the experience and results. We recommend you call them if you want good old fashioned personal service and pride in a job well done!!!
I felt confident from the beginning that I was dealing with a professional company and I was not disappointed throughout the entire process.
Great overall experience. Sales and installation teams were very responsive and great at communicating. Roof looks great!
This business is great. They really care about customer service. Rick is the best.
Timely and very professional and clean. Was professional in presentation and follow up.
The roofers did great job and was very respectful. I liked working with Johnathan to get my roof done.
They replaced our roof last year and fixed our loose facia this year perfectly and on time. Always very responsive to their customers.
Brown Boys and crew were all exceptionally professional and prompt in taking care of my roof. Working under the conditions of the current situation, with production delays, limited supplies, and near sub-zero temperatures. They completed the job with speed quality work, and post work clean-up. Thank you Brown Boys!
Really professional and on time. Highly recommend!
I would highly recommend Brown Boys to others. They went above and beyond when they realized the hard journey I am now walking. They did an excellent job on my roof and made sure everything was as it was suppose to be to stay on track and complete the job in a timely manner.
We ran into a couple problems beyond anyones control. Shingle shortage and turned out the roof hard 122 year old wood shingles under the original asphalt. Second floor of home was added in 1898. Once they got started they were very quick and professional.Brown Boys did a metal roof for my personal home several years back, great job then and great job this time. I will use them again.Great folks.
Heres why I selected BBR for my job:1. I called 5 companies to get a quote on my small repair. Four were no shows, one wanted 1K to complete what ultimately took 15 min. to complete.2. Called BBR to schedule an inspection. They booked a time, sent confirmations, and showed up.3. The rep was open, honest and told me how long it would take, materials needed and when they could schedule it. He also quoted me a price WELL BELOW what the other company quoted.4. They showed up when they said they would, completed the repairs ( in 15 min) and were done. Did a whole roof inspection while they were up there to look for more damage, but didnt find any. During the whole process, they texted me on the status and when theyd be done.5. I wasnt home when it was completed, but they came by a day or two later to discuss the repairs and answer questions.Hey other roofing companies...thats they way business and customer service should be done.
I have used Brown Boys for the second time to replace a roof, on separate homes. Both times they have been amazing. These guys are professional and easy to communicate with. I couldnt be happier with our roof and new gutters. They are very thorough and get the job done quickly.
Brad was informative and knowledgeable. If I am still happy after the roof installation is complete, there will be more comments from me. Perhaps even if they are bad or good.Bill Brown (owner) made the final inspection of my new roof today 10-14-2019. He provided me the Proof of Roof certificate unique to roofing companies here in NW Arkansas and my owners warranty package. I am totally satisfied with my new roof and the professional service rendered by Brad Garnett, Bill Brown and the team at Brown Boys Roofing Company.
I received an estimate from Eric. He was WONDERFUL! He was honest, knowledgeable, professional and shared why they only use quality roofing materials. My friend referred me to Brown Boys because they did an excellent job.
From the very beginning when Eric came out and inspected our roof and gutters, to the repair and the clean up, we were impressed with how seamless and worry free the process was. We would definitely recommend Eric and the rest of the Brown Boys team for all of your roofing needs.Something else we liked is that they are a local company, which made us feel really good so that we would have immediate support if needed down the road.
We have used Brown Boys over the years to maintain our roof. Reliable and local. Highly recommend them for all your roofing needs. Brad helped us solve a few minor issues recently with great customer service and follow through as always.
StaffingHelpful throughout. Amanda answered questions after about my financing. Very nice representatives.
Brown Boys were thorough, professional, knowledgeable, and responsive. I highly recommend them!
Great communication from start to finish. Those guys worked in the snow and got her done! We are proud of our new roof and gutters and highly recommend Brown Boys.
Well I havent had my roof replaced yet, but so far my experience with Rich has been quite pleasant.Well I got my roof done and am quite satisfied with the job. They came around 1pm and were done and gone by 7:30. Did a real nice job on the ridge caps and the valleys look great. They put in all new vent pipe boots and chimney and painted them all brown to match the roof. Quite a nice touch.Well I have an edit to my original post. 4-5 days after completing my roof Will Brown came by do a final walk around. He pointed out several spots where the roofing nails were poking up slightly. He got up on the roof, and with me telling him where to go, tapped all the nails flush. What an honor to have one of the owners up on my roof fixing what other roofing companies dont even care about. It like what He tells you. Dont tell Me what you are going to do, show Me. I believe Brown Boys goes above and beyond on all there jobs.
Brown Boys Roofing responded politely and promptly to our call for an inspection. Jeremiah thoroughly inspected our roof. He clearly and honestly explained our present situation and future options, removing all of our worry and wonder concerning permits, insurance and of best practice and materials. We now feel confident we have a team of professionals to oversee our present and future roofing needs.
We had a fantastic experience with Brown Boys. We have used other roof companies previously and can speak with experience that Brown Boys service is in a league of their own. My sales contact was Jerimiah and despite the cowboy hat, he was a good dude! All phone calls were answered or responded to promptly. No appointments were missed. The project finished ahead of the planned date. The crew was amazing...these guys worked their butt off for two full days. Several Supervisors visited multiple times each day to monitor progress and quality standards. Clean up post work was great...very few nails and debris was found. A week after completion the service didn’t stop. Jerry came out and flew a drone over the house to take photos and show me all the areas not visible from the ground. I am confident that if I ever need roofing services in the future Brown Boys will be the only call I make. Family owned and operated, they have been in business for many years and will likely be around for a long time to come.Great Team. Thank you guys!
Brown Boys Roofing is so good, I’ve used them on two homes! You can be assured of a quality installation with superior service once they have completed the job. Most recently, I had a roof and gutters installed on my home and gutters on an auxiliary building. My only occasion to call resulted in same day service “above and beyond” for which I am grateful.
Eric arrived on time and ready to work. He took care of our roof the same day and stopped the leak immediately. When we need to replace the roof in the near future, we are definitely going to use Brown Boys Roofing!!! Thank you!!!
I could not be happier with my roof. I believe it is the most beautiful one in the state. The entire staff from start to finish were beyond amazing. They were a blessing!
QuickAnd clean up was great!Follow up inspections are a plus
Integrity can be hard to find, but Brown Boys Roofing has it in abundance. Eric was kind and thorough. He inspected the roof of my AirBnB in Bentonville. They also came out to our home we recently sold to inspect an issue. Again, integrity and high work ethic and honesty were in abundance. You can’t go wrong with these boys.
Had roof replaced by them due to storm damage. They came out and had the entire roof replaced within six hours. Very fast installation and great service.
After the hail storm in early May I noticed many of my neighbors getting new roofs. Sign were going up all over the neighborhood for companies that posted local phone numbers but the roofers’ trucks were from all over. Despite having been contacted by one of these companies I decided to reach out to Brown Boys for an inspection. I had had some minor repairs by them in the past and was always very pleased with the speed, service and price they provided. Jeremiah was right on time for the scheduled inspection. After confirming hail damage he talked me through next steps in filing my claim. I’m glad I chose to stick with a local company. I know their work is guaranteed and in the unlikely event I have an issue I won’t have to track them down. I am also proud to support our local economy.
We just had a great customer service experience from Brown Boys Roofing, a local company. The inspector was Matt Clark. He was transparent and candid with his comments and concerns and there was NO pressure. He kept us apprised of his schedule and even asked if he could come earlier than the original schedule. I recommend giving them a call for an initial inspection or as a second opinion.
Had some problems, but this company went above and beyond our expectations to make it up to us. I have never seen such a high level of concern for customer satisfaction. Id like to change my 2 star review to 5 stars!
Excellent customer service and once shingles arrived, installation was quick and well done.
Brown Boy’s Roofing is THE BEST roofing company in Northwest Arkansas, bar none!
They did a great job and my gutters look amazing!
Even though our job was small, and more complicated because it was a townhouse roof shared by two owners, Brown Boys did a very professional job from quote through installation and follow-up.
Just had my roof done and Brown Boys did a great job. It looks great and shows quality. I had roof vents put in and they replaced some boards that were rotting out. They also put on new drip edge. David the foreman was exceptional and went above and beyond to make sure the roof was done right before leaving. They have a great warranty and really hope I dont need it. I would definitely recommend this company and crew. Thank you
They were very professional and courteous. Did a outstanding job replacing my roof.
Gave a call thats all. No really, no service required. Just asked for prices.
Great service, good people, get the job done
They did great work on our roof. Took the time to go over every aspect of the work to be done. When asked if I had enough roof vents, the reply was a swift lets check it out and see. Upon doing the calculations it was determined that the house would benefit from additional ventilation. I bring this up because the other estimates I received were nah it will be fine. without doing the work to prove it ( do the math, its not that hard). This was not the only reason we went with Brown Boys though. I did research on the shingle manufacturers that were being presented to me, along with the other materials that would be used. One would be surprised at the differences, not only in quality, but materials used. Overall I am extremely happy with the service and the beautiful new roof! Whether I need another complete roof, or just repairs to an existing roof, Brown Boys will be my first and only call.
I almost NEVER write reviews, but wanted the opportunity to share our experience with Jeremiah, who just left our home. Super friendly, very knowledgeable, and above all else, honest. He provided us with several options for repair and explained them to us in a manner that even I (someone who admittedly knows NOTHING about construction, etc. could understand.) I really appreciate your coming out, Jeremiah, and look forward to working with Brown Boys to fix our roof. :)
Once all of the work had been completed, the owner came by to make sure everything was satisfactory. Making sure everything was completed as expected and to ask about the service. This is my second time using Brown Boys and I will us them in the future.
Just wanted to share how well Brad Garnett handled the installation of our roof and followed up to ensure everything was right. Highly recommend him and his team!
Courteous, thorough, and professional. Would definitely use them again and recommend to others.
Ive been trying to get a quote on a roof for a new house for a few weeks. Communication hasnt been very good. Cant speak for the installation, service, or price.
Brown Boys Roofing is our go-to company in the community for all our roofing needs. Our family has used them exclusively, and have always been pleased with their service, quality, and professionalism. Jon Brown was our salesman this most recent experience, and he is a joy to work with - friendly, honest, and very easy to talk with about the intricacies of what all is needed. Definitely give this local, family-owned business a try!
Our roof / gutter replacement went well, and the results look great.
Brown Boys were truly professional, from the first quote and helping explain insurance and roofing materials options, to meeting with myself and the claims adjuster, and actually completing my roof replacement start to finish in one day. Also, the inspection and concern for our satisfaction after the work was completed were above and beyond - great customer service!We definitely can recommend Brown Boys to do the job quickly and get it done right.
Mr. Bill Brown inspected my roof and performed some minor repairs. He was on time, friendly, extremely knowledgeable, and didnt try to upsell me for a new roof or extra items. He took the time to walk around the house with me, showed me pictures of the repairs he made, and gave me advice about what to do if I had any future problems. Simply put, he provided fantastic service at a low price and turned a process that is generally a headache for most homeowners into a painless one.Brown Boys Roofing should be your first call when dealing with any roofing issue.
Its a beautiful metal roof (even told me my shingle roof didnt need replace when asked about condition), everything is dry, I was worried about noise in a heavy storm where I have exposed joists and deck, the insulation not only keeps my utility bills low, but it cuts the noise down greatly. Brown Boys will continue to be the ONLY roofer I call.
Very professional and personable!
Brad was a very knowledgeable technician who went over and beyond what was expected of him made us aware of a service plan that provided yearly inspections and problem solving if needed. Never tried to oversell us something we didnt need. I would recommend Brown Boys Roofing for all your roofing needs. Quality and Honesty means a lot.
Contacted Brown Boys roofing to give an estimate to replace roof turbines and install gutter covers. When their sales “professional” showed up, he never set foot on our roof and agreed to install the vents and covers. We were contacted after the initial visit by the sales person indicating that he was going to come back out and take pictures which we agreed. We never heard another word until a roofing team (that are not Brown Boys employees and were contracted out) showed up at our house unannounced and climbed up on our roof without even telling us what they were doing on our property. After figuring out who these people were, we agreed to let them go up on our roof where we hear drilling, etc. Shortly thereafter, we get a call from Jerry indicating that they cannot even replace the vents and that they don’t even work on metal roofs. We have a vent that isn’t working and are now a week plus out and have to start over. After expressing our frustration with the process and concerns that they had been on our roof drilling and our vents still don’t work and we lost of a week of time, Jerry called back and informed us that they were cancelling the gutter covers as well because we were unprofessional. We were treated unprofessional in every aspect and are starting over.
The best roofing company
Do neat work @
First things first I’m not of any relation to anyone at this business.These guys rock...they are here at my house now installing my gutters and it’s been raining on and off all day and they have been working through the rain and wind to get these gutters up. When some places would reschedule Brown Boys stayed on site and completed the job. I highly recommend Brown Boys for your roofing and guttering needs.
The job was done before I even knew it.
Absolutely love the Brown Boys Roofing team and Amanda Brown who is always so considerate and knowledgable!
Replaced entire roof in one day. Crew worked hard and did a great job of cleaning up afterwards. After Jerry came out to do final inspection, caught a couple of small things that I wouldnt have even noticed, but had crew fix them to his satisfaction. We are very happy that we chose Brown Boys and because we chose the Malarkey shingles we get a discount on our homeowners insurance.
Eric was professional, prompt and courteous
We have used the Brown Boys on several occasions and have nothing but good things to say about company. The arrive when they say they will, give a quote and live by it. When the tornado came through NWA in October, we had some minor roof damage. When they came to give a quote, not only did they inspect the roof but climbed into the attic to be sure there were no hidden leaks. I was impressed. Our house is tall and the roof is steep. They came with the proper equipment to make repairs and ensure the safety of their employees. We could not be more satisfied with their work.
Eric was great. showed up on time and provided me a very competitive quote on the spot. before i finalized the deal eric came back out to answer my questions and iron out the details. i had 3 other companies come out and quote. no comparison on price, quality and had to wait days for a quote. so far top notch...lets wait until the roof and gutters are put on.
The sales rep was great. He walked me through the whole process with our insurance company and helped with the follow up financing for our gutters. The crew did an amazing job and they were fast and efficient. I highly recommend them for any of your roofing needs.
Work was done professionally and in a timely manner. We were under a time crunch due to insurance requirements and a vacation that we had preplanned and all work was done to meet our deadline. Everyone we worked with was friendly and professional. Would recommend this company to anyone and would definitely use them again. Thank you Brown Boys!
My experience with Brown Boys Roofing has been phenomenal. From the first call looking for help, to scheduling, to Brad showing up yesterday. The customer service is second to none. This will be the first roofing company I call or recommend in the future.
The best service I’ve had in NW Arkansas. Quote was accurate, work was quality and precise. They installed 6” gutters for me on 6/4/2018. It’s been 6 months and NO LEAKS! They showed up when scheduled, completed the work in one day and were very personable. The gutters look great and function well. I would highly recommend Brown Boys Roofing! You can’t go wrong here. Great warranty. Money well spent.
Very professional and covered every aspect of the job up front. Described their customer-first, customer-focused approach in detail to ensure we were comfortable before work proceeded.
If the first part of the experience is representing what will happen with the actual roofing and follow up, it should be very good. Brad always showed up on time and was knowledgeable and helpful. My job was an insurance roof replacement and he answered those questions as well. He also made recommendations for improving our roof’s ventilation.
This company is honest. Enough said. I wouldnt go anywhere else
We had our roof installed two years ago,and they did a wonderful job. The way our roof is designed we have a small gap where the two sections meet,simply cosmetic issue. Two months ago we noticed wasps were getting in and we called them and asked if they could close it. And they did! This bunch is wonderful! Polite and friendly workers. A joy to work with them!
Brown Boys made it easy to get a new roof. I felt like they did everyone their power to not inconvenience us. Did a fantastic job cleaning up after themselves and the roof looks great. Also did a good job communuduring the quote process and scheduling the install.
My experience with Brown Boys Roofing was above and beyond my expectations. The customer service level was second to none. I will recommend this company to friends and family with no hesitation.
We were so impressed with the quality of customer service. Every step of the way was followed by Brad to see that we were taken care of. One of the best experiences with a company.
Complete and Accurate Estimate, roof was inspected and evaluated thoroughly. Everything in the estimate was accurate, and jibed with the history of the house. Work was done in one day, and clean up was first rate. The founder stopped by to do an inspection a day or two afterward, and no problems were noted. Great outfit to work with; fast, efficient, with a more than fair price.
Was told roof could be replaced at no out of pocket expense to me. $1200 is my out of pocket expense. I was threatened with a collection agency before our negotiations were finished. When I mentioned their 100% satisfaction guarantee they got bitter and asked if I expected not to have to pay Any of the total bill. They offered $600 bribe not to give bad review on social media, which I should have taken but could not bring myself to do. I feel I was misled by their sales staff. All the owner of Brown Boys told me was they would never mislead a customer of break insurance laws.
Jeremiah was great to work with. We’ve always had positive experiences when dealing with this company. They provide fast, quality service. I highly recommend Brown Boys.