Superb Customer Service and Exceptional Technician Service, so you can rest easy after you’ve been through any type of collision with your vehicle, or experienced anybody other kinds of damage to your car or truck. Let Brown’s Collision Center in Bentonville take care of it, and leave your worries behind. You can have confident assurance that all will be well. When you pick up your car, it will be just like new, plus a free detail.Stay safe driving folks, and watch out for the other guy.

A GREAT place to do business! Everything was top-notch professional, everyone was nice, and the work was beautiful. Kudos and thank you!

Excellent service! My car looked good as new after repair!

Went to Browns Collision Center initially for a deer accident. Body work was great! I began driving and I noticed at night my passenger side headlight was angled a bit towards the ground. I called and they said I could stop by anytime for a quick fix, awesome!! This was double nice because I live about 45 minutes away (insurance recommended Browns). I went and got my passenger headlight fixed, but when I drove at night again I noticed they must not have listened to me because now BOTH headlights were angled at the ground. Driving at night became almost impossible because I just couldnt see even 20 feet in front of my car without my brights on. Went to a different service shop to get it fixed and they informed me that there was a light bulb just dangling in my headlights. Hooked up but not attached to anything. Need body work done? Sure. This place was quick and kind! Want a one and done shop? This may not be the shop for you.

Would not recommend Brown’s. I had a horrible experience. I guess if you have no other choice they might be ok but I’m from Dallas and there is a big difference in service levels.First, when coordinating with the insurance company, Browns couldn’t get it pulled together. I had to call the insurance company to do a 3-way call. Browns said, “oh, I guess I should refresh it” in order to pull things forward. Why didn’t they do that when I called 3 different times?Second, they took almost twice as long as originally communicated. This may not be an issue for you if you get a rental car the whole time but if not, missed deadlines are added expenses or inconveniences.Third, to add insult to injury and the thing that pushed me over the edge is the fact that they charge you, as a customer, for the “convenience” of paying with a credit card. This is clearly a point of contention with customers otherwise they wouldn’t wait until you’re picking it up and have no choice but to pay this little gem of a hidden fee. The ethical thing to do is include it in the cost estimate.Finally, my car came back with a new dent and a large scratch that weren’t there when I dropped it off. I suspect that it had something to do with juggling other cars as mine sat there waiting for them to do the work.In summary, avoid if you can because the service is terrible.

From the first call to the final sign off, this place made a bad situation better! I spoke with Tim initially on the phone and he was so informative and helpful. From there, Jennifer was such a pleasant (and funny ) blessing. She was very professional, she knows when youre upset & is in your corner, and she even helped me with my vehicle in its last stage. I highly recommend Browns Collision for any of your needs. Great team and thank you guys for being there!

TERRIBLE! When I went to pick up my car at 7:30am, when they open, the person who waited on me was not ready for business. He did not go over my car with me and I had to ask for the keys. He said his job was just to work with the money. While standing there the men in the back room were talking about how the top priority jobs were the high paying ones and that one of them needed to prioritize the jobs that way. This is all being said with the man in the front office is just shaking his head. First they forgot to fix my side mirror that did not even get put into the quote and I even pointed that out. Second when I looked at my car you can see where they taped off to fix a certain area. In my opinion customer service really lacked and no matter the amount of the job EACH one should be treated equally!!! Attention to detail is lacking and the car should be returned as it was before or actually even more clean than before. I did not care for the boys club in the back.I will NOT be going back there!

Browns collision was very quick. Customer service was great and everyone I dealt with was very helpful.First walking in Jennifer was very nice and attentive to customer needs. Very sweet lady and made the experience even better.

I highly recommend Browns Collision. I took my car in for hail damage, they delt with my insurance, let me know exactly how everything would work, simply handled everything for me. I had significant hail damage to my 19 CRV, got it back after a week and a half, and it looks brand new again. Excellent workmanship! Every single one of the staff I spoke with there were extremely helpful and very kind. 5 stars 🌟 ... Ill never use anyone else.

Brown’s was wonderful! Jennifer and Tim answered all of my questions and communicated with me every step of the way. I was able to call at any time. It was a great feeling being treated like a person and not just a a number!

Banged yo my brand new car and needed to get her fixed. Browns did a great job and had her to me inside of the week they said they would. She is beautiful!!!

These guys are the best. They make the whole process alot less stressful!

I have always had the best service, experience, and repairs done at Browns. Thank you all for doing such a wonderful job and making me feel at ease when life happens!

I am very pleased with the service we received on our vehicle. We had two insurance claims and an additional issue, so there was a lot of room for error, and the staff at Browns was on top of it every step of the way and kept us updated throughout the process. Thank you Browns!

I was hit and run off the road by an RV in my brand new Jeep. The damage was on both driver side doors. Browns helped me out immediately. They got me a loaner vehicle that was actually nicer than my Jeep, and they fixed my Jeep and had it back to me in less than a week beating their Estimation time. Would recommend 100 times over. Great service. thanks for all your help Browns!!

Came here after a friend of mine recommended them to me when my car got rear ended while in the parking lot at Las Fajitas, and also because theyre nearby my house in Bentonville. The estimate didnt take long and the guy explained the whole process start to finish and made it easy to understand which was a relief, since I know virtually nothing about car repair. Went ahead with the repair and I was told it would take about 5 days, but ended up being 6 due to a problem with their parts supplier which wasnt a big deal because the rental was covered..... long story short... car looks and feels BRAND new. 100% would recommend these guys to anyone who wants to be treated like a person, and not a number or statistic. They were super friendly which is important to me because of some unfortunate experiences Ive had in the past at different shops. Hopefully dont ever need to use them again but, based on their work I will not be using anyone else except Browns to repair my vehicles in the future. Thanks!!

Really kind! And done quickly :)

Was told it would take 5 minutes to get started on an estimate. 22 minutes later and get skipped by someone that walked in not 5 minutes earlier. Easy to see this is the type of place that judges based on appearances. If they didnt want my business they could of said so, rather than wasting my time.

I had my vehicle repaired twice at Browns Collision after an accident and they have been beyond amazing from friendly and trust worthy staff, excellent customer service and really great quality of work. They made the process very easy and stress free, they arranged my rental and had my vehicle back quickly. I was also very grateful that they washed and vacuumed my SUV after all repairs were complete and delivered back to me. Browns Collision Center comes highly recommend.

Extremely polite! Friendly, helpful, and efficient.

Great customer service both before and after the repair.

Brown’s have seriously impressed me! My mother in law recently had her car fixed there and they made us feel so comfortable while we waited. Their communication and ability to go above and beyond to ensure their customer is nothing but happy was wonderful!I then booked my car to get fixed and they were able to get me booked for a time that completely suited me and I hardly had to wait for the day to roll around!! My toddler who never stops moving even had a great time! If you’re looking for a place that not only does an excellent job at fixing cars but also makes you feel comfortable and doesn’t rip you off, (And has an incredible toy car collection) these are your guys 😄 we WILL be back!!!!

Browns Collision Center was recommended to me by a friend after I was involved in an accident. They provided great customer service and my truck was good as new after they finished repairing it. I’ve since gone back to them 2 more times when I’ve had an issue with one of my automatic windows (issue not related to the previous accident) that wasn’t working properly. I showed up without an appointment both times. They were able work me in and get it fixed and had me back on the road the same morning. Their friendliness and service was greatly appreciated! I would absolutely recommend them to any family member or friend!

Brown fixed my car years ago and did a great job so when I needed something on my new automobile I thought to call them first. Tim was very helpful on the phone and told me to come on in. When I got there he was able to address my concerns and fix my car on the spot. Love the friendliness and helpfulness of this body shop would definitely recommend!!

This is the second time I’ve used Brown’s over 10 years. They did a great job on the first car, so I had no question about coming back. Great work and timely. Thanks to Jennifer and Lance.

They said if i gave them a five star review they’d give me a 10 dollar walmart gift card. they did but it had zero money on it. wow nice business tactic.

They where nothing but nice and professional with the process of geting my car fixed, and my Car looked amazing when i got it back!

Fast, efficient, and professionally. Worked with us; since we didnt use insurance. Best repairs in town!

Lance was very professional and kept me up to date on the progress of my repair. He personally called when the repairs were going to take longer than the initial projection. The service was amazing and my car looks brand new.

This was the best experience! Jennifer & Lance took such good care of me! They were very kind & patient through all my numerous phone calls & questions! Never once did they seem annoyed or put out with me!Thanks Browns Collision Center for taking good care of my baby.

Wonderful customer service and work on my vehicle.

If I had an option to give zero star I would. Dont bother to get a quote from there because at the end of the day they charge you whatever they want. We made the mistake of taking my car there and they said it would take 3 to 4 days, but I keep calling and finally after 8 days I went and pick up my car and had to bring it back again a week later for them to finish their work. We ended up paying 30% more of their original quote that they gave me a week before. They blamed it on a employee that was terminated during that week. We were very disappointed on they customer service. We wouldnt never use them again and we wouldnt recommended to anyone.

When I got into a fender bender, Browns was the service location that the insurance had me go through and I am thankful it was them. Having to deal with car issues is no fun but the entire staff was so kind & knowledgeable. They really put me at ease & kept me informed throughout the process. Jennifer who works the front desk is a delight & so sweet & Mark was also really nice! 5+ stars for this place!

Great staff, very knowledgeable

Great customer service and friendly people. They took care of me and even went the extra mile to let me bring my dog inside the office with me while my vehicle was assessed. Would recommend and use them again!

Best place to have your vehicle repaired. Very knowledgeable and professional.

I happened to have an unfortunate incident with a tree branch hitting my car and demolishing one of my doors. Browns was able to fix the damage quickly and kept me informed of updates as needed. I highly recommend!

I took my 2020 Ford F150 in with front in damage and rear end damage. It took 16 days for them to fix my truck when I picked it up the damage was not fixed. I had to call back the next day to talk to Tim. He said that it wasnt included in the original estimate. I sent a picture and ask how it wasnt included? He decided it was. I took it back to have it fixed for the 2nd time! The Ford emblem still has a scratch!!! Do not take your vehicle here! Poor quality on paint job also!

My vehicle had hail damage, and Browns did a fantastic job repairing the vehicle! Would definitely recommend!

Everyone was very friendly and willing to go above and beyond to assist me. Would definitely recommend Browns Collision to anyone.

This is my 2nd time taking my car to Browns to get work done. Would recommend them 10/10 for anyone looking for great customer service and a great job fixing your car. 👍🏾👍🏾👍🏾

Great service, got estimates quickly, did the work in a timely manner and it looks great!!

They are very nice and took care of my baby girl.

Have used them multiple times over the years. Great service and fairpricrs.

Very thankful for Brown’s. Have used them for 2 different vehicles and they don’t disappoint.

I am beyond grateful for the assistance and patience that Browns Collison Center has presented me with. Mark and Jennifer have been so helpful in guiding me through my claim + setup for my repair. I am so thankful for their support! :)

I recommended Browns to fix my kids moms ride and they delivered. Had it finished in no time, kept us updated, and Jennifer at the front desk was super friendly

Update ***I have called really tired of the phone tag call me my name is in your system.***I read the reviews and decided give them a shot, my front end passenger side took pretty solid hit. The estimate seemed fair. With in a matter of days that estimate grew but I had no real choice at this point to go forward with the repairs since they offered a lifetime guarantee I figured I would trust them. I got my car back and it had a really loud grinding noise. This isnt something you would miss the wheel bearing was out. Called them took it back to the shop. Got the wheel bearing replaced and almost all the dash lights are lit up. I mean ABS, Check engine cruise control, tilt sensor like your being towed. They had to replace wheel bearing twice and still havent replaced sensor. Hopefully they will take care of it. I am sick of the phone tag between them and Big O Tires. If they want a good review finish fixing my car right. They had my car for nearly two months some of which was my fault, some was theirs. U figure when for spend 8500 bucks on a repair with a guarantee you should be happy with the results. The fact is my car isnt done being fixed and they returned it to me broken. Its been back in a shop three times and still isnt 100 percent.

We took our vehicle to Browns to get repairs from another local body shop corrected. Browns was able to identify several issues, as well as correct them in a timely manner. I highly recommend taking your vehicle to Browns first.

Outstanding customer service! I made one phone call, and they took it from there. I cannot say enough good things about Jennifer, who handled my vehicle repair from beginning to end. I used to live in Bentonville and remembered the reputation Browns had for quality repair work at fair prices, and though I live in Fort Smith now, I gave them a call. Jennifer suggested I text photos of the damage, and I had an estimate later that day. She took the time to communicate with me regularly via text and then arranged for me to drop off the vehicle during non business hours considering I was coming from an hour away.In a day and age where personal communication and customer service seems to have been replaced with automated programs and self-service, Browns has maintained a commitment to customer care and satisfaction. It is a business others should imitate. It was as if they went out of their way to make me feel valued as a customer. On top of it all, Browns had the lowest estimate for my repair work. I could not be more pleased. I would highly recommend them to anyone needing auto body repair work.

This shop doesn’t know what communicating with their client means. I had to constantly call them in order to know what was going on with my car. I wouldn’t say another body shop is going to be better, but definitely do your research before coming to Brown’s.

Jennifer greets you with a smile and positive attitude. Mitch and Kyle were very professional during a stressful time. They stated 3-4 weeks for timeframe and my vehicle was completed in 3 weeks. I appreciate they quality work provided.

Had an amazing experience they made everything quick and easy!

I have found Browns excellent to deal with. Unfortunately Ive had to work with them several times in the past couple of years (teenager kids). They work around my schedule, easy and timely communications, and great work. They offer lifetime guarantees on any work theyve done. Ive been very pleased with all of their repairs and my vehicles come back clean inside and out as an added bonus. I recommend Browns with no reservations. I cant imagine what the negative reviews on here are about.

Very friendly, accommodating. Great employees

I am beyond pleased with Browns. While I was searching for repair centers to take my vehicle, I looked on google and noticed a lot of good reviews. Obviously, I took it to the top two that appeared listed. Browns was the first place I went to. Although, it was not the first place listed I had passed the company before I realized. I walked into Browns with my 3 year old twins (not a easy task), exhausted, just plain down since I now have to get my bumper repaired I was greeted with the most happiest and warmest smile. Not only was the customer service excellent but so was the job on my van. They washed the entire thing making it unrecognizable to myself. (its white in real life but dishwater white in mom life) I will recommend Browns to anyone!!! ABSOLUTELY AMAZING!!!

Quick and fantastic work for our dent removal!

Great experience with Browns Collision! I had damage on my 2015 Mustang when I ended up in a ditch on a rainy day. They took it right in and started almost immediately on starting the repairs. Very professional shop. Communication was better than satisfactory and the work done looks fantastic. I am very Happy with Browns customer service and workmanship and will not hesitate to do business again. I would definitely recommend Browns Collision to have your vehicle repaired.

If I could give Browns Collision Center a 6 star review, I would! Great customer service and they did a wonderful job repairing our Renegade. It looks brand new!Thank you to the whole staff at Browns Collision Center in Bentonville, Arkansas. We will continue to recommend you to our friends and family.

Excellent service. Wonderful people

I cannot express how pleased I was with the service I received from Browns Collision!! Not only did they do a beautiful job on the repair, but even cleaned the inside! It looks better than it did when I bought it! Kyle was extremely helpful as well!

Professional people with outstanding customer service! They made the process extremely easy and coordinated the dropoff of my car and pickup of the rental car seamlessly. In an already stressful time they have the experience to make it easy. I am thankful I got set up with them and would highly recommend them to anyone!

Waiting for more than 2 weeks for them to find a very common part for a 2000 Chevy. Both the insurance company and I feel that this wait is excessive, especially when I can find the part online at 10 different suppliers. They do not care about potential business. It is impossible to get a return phone call. Seems like they only want to deal with new cars. Would not recommend. Very disappointing.

This is the best collision center around. I have had now three cars repaired with them, and on each one the service has been fabulous. Wouldnt take my vehicle anywhere else.

Great service and the front desk was nice and welcoming!

Very helpful folks.

I LOVE Browns!!! Their customer service is just over the top. All of the people who work there are just absolutely incredible. On top of their customer service, they do an amazing job and in a timely manner. I would not only do business with them again, but I would definitely recommend them to anyone who is looking for body work. Ive honestly never delt with such an honest business.

I have unfortunately had to use Browns twice in the last two years. I could not have had a better experience. They helped me with everything, including coordinating towing, helping with ins., and setting up rentals. They also did a quality job in the time frame promised. I would refer anyone to Browns without hesitation.

I have had my vehicle repaired twice with Browns Collision in Bentonville and I have been thoroughly impressed with their attention to detail and their customer service both times! Jennifer at the front desk makes you feel like family, and I couldnt be more grateful that my car insurance recommended I take my car to Browns.

Not at all happy with Browns we were told one thing and they completed the job leaving the car looking much like it did, they did replace body parts requested but we would not have had them do that had they been honest and told us that they were not able to do the job we requested to completion, we would have taken it somewhere else. Simply put.....if someone brings you a car and you can not do what the customer is asking dont do any of it!

The people at browns are friendly and helpful and give great customer service! My car was greatly taken care of and in a timely fashion, they even went above and beyond and semi-detailed the inside and washed the outside, very impressed with them and will definitely recommend them in the future!

Great job-good as new!

My husband and I were recommended two places from our KIA dealership and we went with Browns. We were happy with the work did to our 5 month new Kia after a big buck decided to run into front drivers side trying to qualify for the Deer Olympics! Our drivers side door, bumper, hood and headlight were all torn up.They kept us updated on how the repairs were going. They said they didnt know if it would be done by the time insurance estimated because there was things need repaired not covered in estimate. Browns was able to get the car done in time estimated. Car looked brand new again and was clean up nice. We hope we dont need our car repaired again but we will go back to Browns if the unfortunate occasion arises! They called us a couple of weeks after we picked up the vehicle to hear how everything was going. Very friendly, efficient and work done in timely manner!

I usually dont write reviews, but Browns Collision did such a good job and were so friendly that I would recommend them to anyone.

It was so nice to have someone take care of so many things for me in an already stressful situation. It really took weight off of me. Great customer service and quality work...and amazing cookies!

Great work!

Do dam good work with life time warranty......

Browns Collision of Bentonville has had my car for a month. I travel and let them know my travel schedule and they still did not have my car ready. They admitted to me they fixed cars ahead of mine because those people were not out of town and needed their car back soon. Brown responded with, It happens every day. I also believe they did unnecessary repairs. However they were approved by my insurance. I attempted to stop some of the repairs with my insurance. Browns Collision Center representatives said they had to make all the repairs in responsibility to the lien holder. I inspected the car, one of the cheaper parts were not replaced. I only give Brown a 1 star because zero was not an option. I had complete and full expectation my car would be ready. I also had a difficult time calling them. Kyle was usually unavailable or gone everytime I called. I also based on conversation with an employee. I wish I knew his name. Brown hair, beard, has a tat sleeve and is pretty condescending when you are expressing displeasure to him. I do not feel that Browns Collision Center values the sacrifices Service members make to get in harms way so their their lives and loved ones do not come into harms way here at home. Doug Dempsey

This company has the best service, experience and make me feel valued. Mr. Brown personally fixed the drivers door for me. Highly recommended!!!

Great service, fair pricing, nice work on vehicle.

Wonderful!! They kept me updated while my car was in the shop, and handled everything, including setting up a rental car! Everyone was very polite and helpful! I will ONLY use Browns from now on!

Great service, great people and a job well done! I highly recommend them!

They go the extra mile. They dont take shortcuts and they are masters of their craft. Not only did they fix my truck but they cleaned the heck out of It. They pride they take in their work and it shows.

Unfortunately I took my truck to browns for damage repairs and I had to bring it back 3 times to fix their terrible paint job. I’ll never use them again! DONT take your vehicle there!

If your car is more than just a tool to get you somewhere take it elsewhere. They were somewhat friendly and very quick. They did not do good work at fair price. They skipped a spot that should have been painted, but it is small and not very noticeable. Left polishing compound in the panel gaps. That is an amatuer mistake. I knew to check and cleaned it up before it could etch in the paint from being there too long. They painted the lower part of my bumper which was not required, but they didnt sand it and smooth it out to give it a true finished look. They painted the obvious damages. The overall time frame was quick, cost was good, but quality was lacking, and they were not genuine. They seemed in a rush when I communicated with them. If you wanted perfection i would check around, their competitor down the street is much better, but twice the cost. I would leave them with simple fixes or clearly outline what you need done. Update: Upon having time and daylight to wash my vehicle. I notice the front bumper looks like it has orange peel. They really messed it up. It looks better from a couple feet but up close it looks worse. The passenger side looks like it had been sanded kind of but not polished even though most of the work happened on driver side. They did not follow up when they said they would. So I contacted them frequently. 2ND UPDATE: They repaired most of it after contacting them. There are fish eyes in the clear from some areas of repair, but they did make it better. I would upgrade my rating, but in some ways it was a step forward and backward. Overall if you want quick work to sell a car they are good. If youre an automotive enthusiast check around. 3RD UPDATE: went to clean and polish my vehicle alond the bottom of the door the orange peel was something you could feel, almost to the texture of a slightly sanded golf ball. Orange peel is common with painting, but not to the level it was on my car. The factory finish is considerably more smooth than that. I atleast understand how to wetsand and polish it away. If you get work done here you may need to learn this skill or pay some one to do so to get a factory appearance repair.

I have referred numerous customers to Browns Collision to have their vehicles repaired and everyone I have sent has been well pleased with their repairs. I continue to recommend them to clients on a daily basis.

Great service. Excellent work. Jennifer awesome service.

Best place to get your car fixed

Got my estimate done quickly

I got rear ended a couple days ago and was needing my vehicle check for internal damage and this collision center refused to take the 5-10 mins it would have taken to check it out

Really good people

Damaged another part of my car while vehicle was in their possession during repairs and refused to fix it. Typical service from a parasitic industry.

Great place do great work here

Someone backed into my car and destroyed the front end. We had Browns do the repair, and the car looks like new.

Estimator started a heated discussion while waiting customer was in the room. Very unprofessional! Will not return.

Great work

Horrible

Collision repairs