It was good at first. The price we had was an introductory price for two years. And it was a good deal. But...as soon as that time was up, you guessed it, the price went up by 50%. Thats kind of goofy.The local staff has always been friendly and helpful. No issues there at all. Even their after-hours service or 800 service is very nice. There was a time though, that we turned off an extra account at a separate address. That part went okay. The part that really didnt was that they didnt verify who was taking over the equipment at that other address. We asked for something in writing stating we had been relieved of all physical and financial responsibility of that equipment, but absolutely no one could provide one. We finally got something in writing to that effect, but it took almost half an hour in person.Again, very nice people. The overall experience wasnt bad...just too expensive for our taste when the bill jumps right at 50% overnight.Oh......and did I mention that within the last 10 months of their service, we had to get two new modems? Yeah, the third one was replacing the second one (which had replaced the original because the magical update to the overall system that was going to totally F up the whole enchilada.) So, the replacement modem that was supposed to fix the issue...actually ended up being a bigger issue than the original issue.Anyway, the staff is very nice.

Quite possibly one of the WORST network providers I have ever used, our internet goes out 24/7

Very helpful. Got everything figured out. Was very happy with results

Would not recommend to anyoneI have had issues with internet services intermittently working for two weeks. I have taken off work 3 times to meet technician in their 2 hour window. Still having problems

Constantly disconnecting every couple hours and when it finally works you will get a fraction of the speed you pay for. Then customer service wil have you running speed test, like a one time speed test to there local server will actually give you real time use numbers. Fidelity is by far, no close second place, the worst internet provider in the area. If you can find ANY other service your best luck is to try them instead. Fidelity doesnt deserve to be open they dont appreciate their customers.

Called thier 800 392 hotline for tech support and was promptly hung up on by thier rep named jessica. I wasnt even done saying hello my name is... I dont know the level of service thier reps are expected to give, but at AT&T and Verizon (I worked at both for years) this is a strictly terminable offence. The level of blatant disregard for my issues, as a paying customer, is just sad and unbecoming of a service provider.

Had a problem with my service getting interrupted. Called tech service and they sent Charles out to fix it. Working great now.

This is actually the worst provider you can get. The internet simply doesn’t work at least 3 times a day, and your bill will more than double the longer you’re a paying customer. If you want to pay almost $100 a month to not be able to use your wifi, then go for it i guess.

Horrible internet provider. Never fixes their issues even after multiple times contacting them about it.

The wifi connection at my house has always been stable. However, I dont like how my price suddenly jumped up with no notice

Only giving 1 star because you can’t give zero. We’re in the midst of a pandemic. I’ve always paid my bill. I was out of work with covid for an entire month of course my finances were turned upside down. Ty fidelity for not only disconnecting my services, but sending my bill to bad debt and then saying you had to build me a whole new account? Which I imagine will mean another credit hit. This is very very poor customer service!!!! If I had any other option for internet in my area other than you or satellite internet I would definitely not come back to fidelity. I have a child in school who much have internet. This is horrible! Sickening!

I was considering doing business with Fidelity again even after the somewhat terrible experience and the very unprofessional I WILL CALL YOU BACK I PROMISE ------- 3 months went by I had to call them back this all happened 2 years ago but to see how they treat their current customers, and you want to charge me $1500 for a build out ( this is no fault of my own ) and you can CRAM! IT!

I’ve been using Fidelity for six years and I can play my online games why someone els is watching Netflix Disney Hulu. 2 ppl can be playing online games and no problems. :) I recommend them to anybody that’s looking.

They not only have the worst Internet and TV service, but I was supposed to have a service man at my house this morning between 8 and 10 and I have never received a call and no one has shown up

This is the hardest service to use. Bad connection. Horrible customer service. Bad all around. Would rather pluck out own eyeball and eat than use this service ever again. For a company that does internet service, your online presence is ridiculously stupid and hard to use.

Didnt cut off my service when I requested and continued to charge me. Didnt bother calling me, just turned me over to a debt collector. Does not answer phone calls during business hours. Does not email saying anything about past due amounts (although its their negligence for not disconnecting service) What kind of garbage business are you running?

Outages for 3 days straight now.Ive had 7 outages in 3 days. Ranging from 2 hours to 10 minutes. Absolutely outrages that Ive been a long time customer and have had very little issues. But now its like clockwork. I dont know what the issue is because I dont get notified beforehand. Not professional, willing to change rating if this gets fixed. I will be calling headquarters.

Fast and reliable 2.4ghz - 5ghz awesome.

The Guy seemed to be nice. Came out on time. Skillful / fixed the problem right on in no time. 4 starts is due to Not HAVING ON A MASK. Didnt EVEN SHOW UP WITH A MASK.....IM GLAD I HAD MY LOVE ONES ROOM DOORS CLOSED...I HAD TO SPRAY/ DISINFECT......We must be mindful of one another to help each family survive......oh he did put new batteries in my remote as well.so I changed my review from 3 to 4 starts....

Constant flux of speed, outages, and rate increases...price too high for too many interruptions. 30 months of service that hasnt changed(for the better). Btw, Fidelitys Speed Test doesnt work - web browser shows its Not secure. I give it 2 stars for professionalism of the customer service reps, and for the speed when it is working right - if it could just be consistant.

We have had fidelity for a few years... its not that reliable but works 75% of the time

Had to change service didnt cut off service when asked. Called and said it was fixed. Called about my refund was charged for more days then I should have there for refund was incorrect. They want there money when due yet I have to wait up to six weeks for refund! 🤷

My bill started out at $50/month. Within the last 6MONTHS, My bill has increased over $35 ... how? Why? and for what?!!! The service is trash, either the signal is weak or it’s a complete outage. I’m switching to ATT because this is absolutely absurd! Save yourself a headache if your looking for internet and go else where.

2 months of improvements and Im paying for service that continually disconnects (not ideal when your kids have ONLINE school). Id rather have an unimproved system that works than pay a company for a service they will in fact NOT deliver. Whats the point of 50 Mbs when it goes out?Pro: Only non-sat ISP in the area? (thats your single star)Con: overpriced, unreliable service.

I wish I could give a negative 5 stars. This is the worst provider by far. I work from home, my internet is literally out 3+ times a week. Every time e I call to ask about this they say “ oh we’re just upgrading”. Even after the service comes back on it’s still glitchy. At the moment my internet has been out for over 27 hours! They will not even credit your account for internet being off.PLEASE USE ANOTHER COMPANY. DO NOT GET SERVICE WITH THEM. THEY ARE HORRIBLE!

I work at home due to the virus and have deadlines I HAVE to meet. I can’t do that if my internet keeps going out! This has to get better!! I missed 2 hours of my word day on 10/23 and it’s been spotty on 10/26. I’m going to get in trouble if this keeps happening.

Honestly a good experience. They worked with me on the debt I owed and they even found my old equipment to take off what I owe

Absolutely the worst internet company I have ever dealt with. I spoke with Steve on the phone in “tech support” where I was told that having “private address” on for my iPhone would boot other devices off of my network. Upon further inspection I learned that inside the modem settings there is a maximum of 10 allotted devices which is a very very very poor design because it rotates your devices to be kicked off regardless of the settings on my iPhone. On top of that the speeds vary greatly from 100 mbs to maybe 4mbs. Reliability on their service is poor seeing that I can barely watch a whole movie on their internet. Just to use my phone in just about anything I have to turn my WiFi off. To be completely honest this internet makes me feel like I’m back in the stone ages where WiFi doesn’t exist. I also must add Steven was VERY RUDE and stand offish on the phone. Which is a very poor attitude to have when this cable company is a smaller start up based in Missouri. Overall to sum up my review fidelity communications fails on the following:Customer service (most important)Customer promise (never receive reliable service)Connectivity (devices continue to be disconnected)Speeds (they vary greatly)Device management (why only allow 10 devices)Support (uneducated incompetent support)

Never had a bad experience with fidelity in over a year

Might as well be two cans on a string. I moved in with friends in Benton and the high speed internet is fast, when it works. Fidelity internet has been down 6 days in August, 3 in September, 4 days in october, and 4 times now in November, and those are just the times I decided to document it. They suggest you follow their Facebook for outage updates, but I cant even get online!!! Im posting this review using my phones mobile data because my pc cant get online. Seriously, Fidelity sucks.

Amazing and efficient customer service! Becky and the staff here are always helpful and professional in assisting with any needs or concerns.

My WiFi keeps telling me I have the incorrect password and shutting itself off when I don’t. Also I’m supposed to pay 48 dollars a month and I’m getting charged like 98 dollars for the second month in a row. We have not had our WiFi turned off and it’s saying we have to pay a “reconnect fee”. I’ve tried getting ahold of someone I can talk to and can’t. I’d love if they would have a worker email or call us so we can see why our bill has gone up so much. Me and my significant other can’t afford a 98 dollar WiFi bill during a pandemic while pregnant.

Didnt really get any answers when I called in

Once again, I paid 2 payments in advance and got cut off that next month because I didnt pay the bill ahead you guys sent out. Your system is no offense not well set up. Not to mention my internet drops constantly and I have constant outages for up to 20 minutes at a time MULTIPLE times a day and night (and yes I had a tech come out they set up a 5G connection alongside the regular connection and it did absolutely no good. Its not an IP conflict its on your end (I am a computer tech by trade, I regularly have to deal with the whole ball of wax that comes with using all sorts of modems and routers from mirakis to simpler set ups. I have had to regularly have to call to get it checked to see if the server was down only to once I finally get someone on the line it to come back up and then crash again 2 hours later.) Its simply unacceptable to me because of the nature of my work, your company has costed me meetings and a lot of time. I work online and its quite difficult to work around. Not going to be nice about that but im not trying to be offensive either. The latency is also horrible because of the interference. Its just severely disappointing. Thanks for the reply though. Appreciate it RZ - Mike

I just wanted to leave a good comment for Dustin.He was so kind and helpful!Excellent customer service, thank you!!!

Im glad u think yall fix the problem but yall didnt still subpar service still not getting what I pay for still a load of bs yall will be hearing from the bbb

Not only did the service not work they turned me over to a collector for a bill a never received who garnished more than what they owed never use this company they are unfair and there service sucks

Been here 4 times, still cannot stream TV. Customer service for the birds. The guy we spoke with yesterday, he needs a new career where people are not involved. 🤷🏼‍♀

Rude representatives! Will not allow extentions on bills. I DO NOT RECOMMEND! The channel line up is trash. Hardly no cartoons for kids can you believe they took Nickelodeon off an Nick at night 🥺. Please don’t waste any money with this company you’ll be beyond disappointed!!!!! Share! SHARE! Share!

Unreliable service, even using a WiFi extender I’m barely able to get signal from one side of the house to the other.

I’ve been with fidelity for 3 years now and I love them! I always recommend them to everyone that I know. Very fast internet and great customer service. When there is an outage, it’s resolved quickly.

Absolute worst cable and internet service that I have ever had the misfortune of having hands down!! It’s always going down nothing but excuses given and of course it happens always on a weekend on three weeks in a row!!! And forget about them sending someone out to fix the service that your paying for or lack there of if you lucky it will be the first of the week. Strongly suggest using any other company.

Called about some issues Im having with my cable the lady that picked up was extremely rude didnt help me at all was rushing me out the phone kept telling me they couldnt help me and she proceeded to tell me multiple times that she couldnt help and that other costumers where waiting for help on the line I spend money in a costumer also. NO ONE IS WILLING TO HELP THEY WILL TREAT YOU LIKE TRASH RUSH YOU OF THE PHONE JUST A CARELESS ATTITUDE MEANWHILE MY INTERNET ONLY WORKS HALF THE MONTH AND SOME OF MY CHANNELS STOP WORKING FROM ONE DAY TO ANOTHER RRRRRRRRRUUUUUNNNN AAAAWWWAAY

I have used this service for 8 years, since they were cobridge in about 2011, theyve been good in all this time. Anytime weve had any issues, a call would fix it right up. They have always had good tech support when my family needed it. Weve only had the internet but thats because its the only option for us, me having online schooling. Heres to another great 8 years.

This service is terrible. I work from home and am dealing with this horrible connection. Turning on and off, and I have to reset the router every 5-10 minutes. Everytime someone comes out to service it they say it’s fixed and it does literally the same thing. Fidelity is a joke.

Not dumb

These guys and gals go above and beyond always ready to provide a superior customer experience

Good service except weekends when they are not open. But super nice staff

Servers almost always down, constantly have to sign back in for some reason. I feel like I’m paying full month fees for half a month of tv/internet

Good internet, good prices, and good service. Ive had Fidelity for a year and cant recommend it enough.

Took several attempts but finally tracked down our problem. Thank you

Installation went quickly, under an hour. Once they were done and left, the Internet worked fine. For an hour. Then it cut out and hasnt been on since. Nothing they do or I do will fix it. If I were you, take your money elsewhere. This is my only option, and Id rather have nothing

I cant believe all the bad reviews.. Ive had Fidelity for internet for over 4 years.. I get the speed that I pay for all the time.. Its gone out maybe three times in four years.. No complaints about customer service at all.. My location is central Arkansas...

After having service for one year. I called to renew and try and get the same plan for the same price. They wont allow you to get new promotions after a year. The only thing u can receive is a loyalty discount. Im sorry but when ur loyalty discount doesnt equate to the same price as the promotion its ridiculous!!! Why should anyone bother having service with them for more than a year if thats all theyre good for. Cheap price for ONE YEAR is what they should advertise. Sorry ass customer service for sorry ass prices for a sorry ass so called loyalty discount. Overall just a SORRY ASS SERVICE

Been 3 months love it but its getting time to cut grass and they still havent buried the line im going to mow over it there fault for lying said someone would be back in 2 weeks

Only one local office and you have to take your own equipment back to stop services.

Have been a customer since they took over colbridge...I had a 10.00 loyalty credit that expired after 12 months? I feel as if the longer I stay the less fidelity thinks I am worth. I am very disappointed with what I thought was a good match. PS you are buying megabytes,you are paying for megabits...big difference,look it up.

We have appreciated their lower prices for internet and cable.

Very helpful and will always go the extra mile.

Incredibly unreliable service that kept dropping several times a week. Called them a few times to get things checked out, but nobody ever called me to follow up, or to schedule a time to come out and check the lines and that was two months ago. The best thing to do was to ride it out until my wife and myself moved out of the area. Please, do NOT buy this service, but if you do, the best thing about it is that theres no contract. You can cancel whenever you like, but I wouldnt even bother. I got this service, and wrote this review so you dont have to. Go with someone else.

Seems like k have service issues every other week. They will assure me I will be called back but more often than not I never hear anything from them until I follow up. Very friendly people providing very bad service quality.

Works fantastically for me. I regularly get speeds greater than what I pay for. Service has also been fantastic for me. My neighbor is an idiot and went digging in his backyard and hit the cable line and knocked out the internet for half the neighborhood. Fidelity showed up within 30 minutes and had it fixed in an hour and a half. Very pleased with our service.

The internet is down more often than it is up. The TV isnt much better. No Customer support what so ever. The fake 1-800 never gets answered. But theyre there with their hands out when it comes time for the bill. They ran everyone else out of town so they have the manoply over most states. I think it is about time someone started a class action on these folks. Funny how they always to call their 800# but on hold for a hour and a half and still no one answers. All BS. Do not use this service in Arkansas even if you have to do without because that is what you will be 95% of the time. IS WITHOUT INTERNET SERVICE OR TECH HELP.

The company does not seem to mind bad reviews and they certainly do not care about your concerns or they would answer the phone when you call.They will not always be our only option but until then it is take it or leave it.You can bet when there customers have a choice it will not be Fidelity. Going there in person is no better than calling on the phone either way your not going to talk to someone about your situation. I would give 3/8 of one star but that is not a choice

I just signed up for high speed internet and phone with Fidelity in June. So far I am very pleased with their services. I chose the plan that offered the fastest high speed internet and it works great. Ive had no problems or issues.

One nice lady helped me. I was so appreciative.

Taking all the good channels away.why take TVLand???

The internet they provide is extremely foot for the price... I like their service their office was extremely cold but still a really nice place

Internet goes in and out... Been going on for a month or more...

I CALLED THE BENTON OFFICE BECAUSE I NEEDED HELP WITH MY BILL AND STEPHANIE ANSWERED THE PHONE, BOY AM I GLAD, NOT ONLY DID SHE HELP ME VERY QUICKLY, SHE WAS ALSO VERY VERY NICE AND PROFESSIONAL, THANK YOU STEPHANIE FOR ALL YOUR HELP, IF I EVER NEED ANYTHING I WILL ASK FOR HER AT THE BENTON OFFICE!!!

Dont listen to all these people complaining about stuff that is not Fidelitys problem. Listen to them once they make sense and learn what grammar is.

The office staff is very nice but Fidelitys offerings have over priced compared to other cable companies in the area and speeds much slower.

The internet is always fast! I never have to wait and their customer service is awesome! I would recommend!

Streaming internet on JUST the tv is GREAT....which is why they received 2 STARS....but once another device.....as small as my cell phone.....connects as well....EVERYTHING SHUTS DOWN. Nothing is working anymore. Almost $80 a month for JUST internet and i missed one bill and was suspended.....ABSOLUTELY RIDICULOUS 🙄🙄 im tempted to find prepaid wifi or just go UVERSE🤔

Local joke company, not open on the weekends for bill pay. Good price for speed, but does not have the manpower to compete with the customer service/ quality of product with larger companies.

Chris is awesome. Great staff all around.

Ive been very happy with the speed and affordability of my internet service. A happy customer.

There are limited options for tv service in Benton. If you dont want satellite, youre pretty much stuck with Fidelity. The prices are extremely high for what you get, even with bundling, especially after the promotional period. And prepare to be nickel & dimed to death! Wireless internet was inconsistent and slow, but we had few problems with cable.

This is the 3rd or 4th time weve had an outage on our WiFi since we got with this company. Why give so much money to a company when youre not even getting your moneys worth? Called to figure out the problem and was sent to a voice recording saying theyre fixing the issue asap. If theyre fixing it asap, it wouldve been fixed yesterday. Getting ready to drop this company and find something worth our money.

Never get the speed Im paying for. Service has been down more than it works recently. Giving them one more month the make this right. If not, going back to AT&T. Its slow, but never had this many outages.

You cant buy your own modem even if its the same exact model. You are forced to rent a modem from them. Total crap.

High Prices, and poor service. We have to have a tech out every month or so because our service keeps going out. We have had lightning hit the line three times because there equipment is not grounded. Twice it has damage computers, and once it shattered a window, and they refused to do anything. The have a monopoly on the rurle areas in Saline County, and leave us with no other options. The company is horrible. If you have a choice do not use them.

I despise AT&T so much, that Fidelity was the only other game in town without going with shyster satellite companies that invented the TV extortion game. Like all TV service providers, Fidelitys come on price, or as advertised price, seems great, until you add the rental of boxes. Fidelity is into the Box Rental Game. With basic cable of local channels you have dismal programs, redundant public service channels they get for free, and screened programs on major networks, youd do better putting up a decent antenna. The internet is about like everyone else, over promise, under deliver. Under staffed, and limited business hours says it is a nickle and dime operation. With no HD, but only regular programming cable, and basic Internet youll be right at a 100 bucks give, or take a little. They are like all the rest in the TV sham game. If you want anything worthy of viewing, you will be paying more for TV and Internet, than you will for your electric bill.

Had a technician here 3 plus hours which wasted a half of my day off. Still the exact same problem as before with freezing up picture during high traffic times. I have given this company multiple times over the years but Im the one with egg on my face.

Love these huys

We never had an issue with the quality of service or the internet speed. Loved it.

Had to give one star because I couldnt go any lower. I run a business on the internet from my home computer. If having to call customer service weekly to complain about outages is good service maybe I am wrong. So far this year alone, I have lost close to $10,000 in lost business due to regular weekly outages. Unfortunately there are no other options other than AT&T who is even worse in this area. I am contemplating just sending a weekly invoice detailing daily outages and billing them at my current lost business rate of $45 per hour for for any and all outages. Pay for highest speed available but Average week goes something like this. Monday at about noon, internet drops out. 7 or 8pm, it comes back sort of, but cant load pictures or video on face book. Tuesday and Wednesday it still sort of there but most pages loaded take forever and still cant get pictures or videos to load. Thursdays are hit and miss, Fridays are completely out and make the call for service that cant come till Monday or Tuesdays and then we start all over again. Each time they come out they turn everything off and then back on and call it fixed. Usually within an hour it is back to the worst connection ever. I have had better service on an old 300bd phone modem.

Best internet experience yet. Friendly employees, strong internet., reasonably peiced.

We just get internet from them and it is fast and cheap. Very reliable

Their internet is worse than comcast and that is giving comcast a compliment. Fidelity Internet drops 12 to 15 times in a 2 hour period . Comcast is better the fidelity only because it does not drop all the time but is not much better.. I just got Fidelity last month and going to change companies because it is down more then it is working. Cant give a negative 5 stars. The net dropped 4 times while I tried to post this review!

We got fidelity simply because we have netflix and I do a lot of work from home. At first the connection was pretty good. Every once in a while we would have issues for a few hours. Until here lately. All of a sudden every other hour at random times throughout the day we would be disconnected completely for hours to where we may have gotten three hours of internet connection during the day. I called the company to which they promptly sent a tech out (for which i was grateful) He tested my router and attempted to fix my connection. It didnt work. He told me to call again if it had issues that it likely may be a amp in the area bad. So I did. Then they sent a tech out without calling me and he called and said he was outside my house and had no idea about my situation and wanted to work on my router again (even though the day before it was worked on). He was very rude to me and hung out outside my house for hours which was scary to me. The issue still wasnt resolved and so I had had enough. I would rather pay for something that works! Also never got the speed that we paid for 20 mbps was always at 9.

When we initially purchased internet-only service from Fidelity, it was to replace DSL on aging lines that AT&T did not want to fix. Over the course of several months, our service with the cable provider would come and go. After over a dozen support calls, I finally reached out to company executives who put the local franchise in their place and had lines in our area replaced and service issues resolved. We were so satisfied with the improved service quality that we cancelled our satellite service and opted in for their pre-paid cable internet, television and DVR bundle service.Fast forward two years later. We found that we could further reduce our expenses by cancelling television service and move to internet-based television service. On June 2, 2017, I called the local office to terminate our pre-paid cable television service and return equipment. I was told that I would have to bring that equipment in myself which was no problem. I returned the equipment as requested and was informed that I would immediately see the changes reflected on my bill which had not yet been printed. about a week and a half later, the bill came in. No changes were on my bill. I was being billed for an entire month of service, ignoring the fact that I turned my equipment in five days before the billing cycle started and bill printing. Calling the office did no good. They refused to fix it. Ive been forced to contact the fair trade commission who is currently handling the issue.

They absolutely suck!!! Service will cut in and out. Bill payment system is no good and is not in real-time. You will see charges from out of nowhere. They really need to get with it!!!!

Absolutely deplorable internet service. The only thing the Cobridge/Fidelity provider has consistently provided is disappointment and frustration for the last 5 years. I swear two tin cans and a piece of twine would do a better job.Edit from the initial post 3 yrs. ago....I currently pay 59.99 for 50/5 internet high speed service...I consistently get

Service has been ok but no after 5 or weekend availability. If you are not going to have weekends available at least be open until 6.

Condescending and unprofessional. When Cable is disconnected it takes a little bit to come back on...she whined thru her nose. Whats a little bit Ashley? Up to four hours. I advised Ashely cable was disconnected due to Fidelity error. (thru nose)Hmmm yeah it csn still take a little bit. 4 hours is half a business day and not a little bit Ashley.

I am writing this review while using fidelity, and lagged opening the comment section. If you have a choice, dont use them. Im sadly stuck with them as they are the only internet in my area.

This company is terrible, the only way they are still in business is because they are the only provider in the area. The internet constantly goes out. Several times on holiday weekends it will go out on a Friday. Couldnt call in and tell them till the following Monday. They send someone out Thursday, and when they hook up there tablet its all of a sudden works. Tell them they need to refund for the days its down but Tech says it showed nothing wrong for the entire week. DNS server down, on multiple machines, after reseating all connections, means its the providers fault, and they dont admit, because they have to refund for when service is down, and such horrible service, they would go bankrupt. Next time Im going to record it, because there will be a next time. If you have any other option do not go with Fidelity. It just sucks how providers have divided the country so they dont have to compete with anyone anymore, because a company like this wouldnt last.

I subscribe to the slowest package, because i just use it to stream netflix, you tube, and as a regular search engine. i have 4 devices connected, and ive never once had an issue with the speed. its never skipped, or slowed down. im very happy with this service. ive had at&t in the past, & experienced some slowing.

Internet constantly goes out and for hrs at a time repeatedly day after day if Im getting half the service u promised u should only get half the pay I promised. Your a sorry company and you make zero progress on trying to help customers.