I love working with this team! Jessica has been the absolute best. I don’t know how she does it but she responds so quickly and has everything to me so fast! She also provides incredible advice and guidance. I feel very protected with this group!

We worked with Jessica Adams after leaving my previous State Farm agent. Jessica is AWESOME! The all caps is an understatement. Jessica gave us our first full insurance review in the last 10 years. Helped us fix our terrible life insurance policies and made sure our home and auto insurance were accurate.The commercial with Jake from State Farm should be changed to Jessica from State Farm!Could not be more happier and hope this review gets noticed by State Farm management.Matt and Lora

I was working with Drew Beneze and he was an amazing agent. Everything of mine was taken care of efficiently and in the most respectful way possible. Drew is an accurate representation of the entire office in how simple and easy they make everything. An absolute pleasure to work with them and looking forward to be involved with the Carol Flores office in the future! Would highly recommend it to anyone!

Jessica is an incredible person to work with at this agency. She greatly helped me out on a time-critical matter in the most detailed and professional manner. Highly recommend her and this agency!

I have nothing but good things to say about this team. The staff is very knowledgeable, professional and polite. I’ve been a client of this team for over 5 months now and haven’t encountered any type of issues with them. They always go above and beyond to provide the best options and products for my current insurance needs. This team truly values customers business. I definitely recommend this team for anyone’s future insurance needs.

I only got this insurance about three or four months ago and my experience has been nothing short of excellent. The staff is always upbeat, polite and professional. It’s been great company to give my business to, they have been a great team to work with.

Best insurance company ever! Customer service experience was the best. Answered all my questions and very good at communicating with their clients! Employee Dalia was very helpful.

Carol and team has been phenomenal. Best customer service. It was a breeze to sign up for insurance. Highly recommended!!

This company is a great way to start insurance if you have many questions, Carol and the whole team have been nothing short of excellent in helping me with my every need. I truly appreciate a company that values my business, are knowledgeable and are always kind. 🥰

They have wonderful customer service, very respectful, fast, and always willing to help! In my 20 years of living on this earth I have never came according a company so well trained and polite. This is my new location to call whenever I have a problem or need to make a claim! Also a big shoutout Srei, she helped me with my renters and auto insurance. What a great team!!

I’ve only been with this agency for about 3 months but every time I call in with a question they are able to help me quickly and efficiently. I love how warm and knowledgeable the staff are here and I am so excited to continue my business here.

Great service and hospitality! This team is honestly the friendliest I ever seen! Very easy going and they answered all the questions I threw at them !

Best insurance ever. Carol is the best! Great customer service experience! This insurance company really cares for their clients and there needs!

Very knowledgeable staff, who really has your best interest in mind. Would highly recommend you contact them for auto, home, and all your insurance needs!

Love this company! everyone i’ve ever come across who has helped me was ALWAYS super helpful & nice. amazing insurance & will always refer to anyone looking for a great insurance company!!

Carols team has been great to work with over the years I truly appreciate all their patience and help whenever I need it. Definitely recommend.

This agency has helped my family and I with all our insurance needs. Specifically our long term care policies. Shout out to Dalia who helped me the other day on the phone super sweet gal, highly recommend working with this amazing team!

An amazing agency, very quick and fast, but beyond helpful in every question that is asked, they go beyond to give you real life examples, especially the employee i always get which is Dalia who is one amazing employee there !

Jessica has been so patient with all my questions, and is very knowledgeable. It has been an excellent experience shopping for insurance!

Nothing, but good things to say about his team! All very knowledgable and informative individuals, which is all I could ask for. All professionalism, yet very personable and great to work with!

Srei was very responsive to all my emails. When I didn’t sign a document she was quick to follow up with a phone call. I highly recommend Carol Flores office. They will take care of you.

What a great experience for my small business in Bellevue. Carol and her team take of all my needs for my small business like auto and fire insurance. They gave me the best deal for insuring my business. They are so responsive and helpful whenever I have an issue or need advice. I have been with Carol for 16 years now and its been a great experience. I recommend them!!

I love this agency! they’re very professional in the way they conduct business and i always feel that i’m able to get the support i need. the staff here reliable and so sweet- some of the best people i’ve ever met!

This Agency is Far from the best I have ever been with thank you for all the help. I appreciate all of you !!

Jessica and her team were all super helpful and informative! They answered all my questions and were all super friendly!

I transferred over my policies to Carol’s agency and her entire team has been nothing short of amazing!

Their whole team is amazing! Any time I call in or go into the office it feels like I’m truly being taken care of in the most professional way possible!

Drew was very professional and he answered all my questions n concerns about insurance I will recommend this company to my family and friends

Carol’s team is outstanding! they have great customer service!!

I have worked with Carol for many years and I really enjoy working with her. She is very professional.

I switched over to Carol Floress Agency about 7 years ago when my old State Farm Agent retired. What I appreciate most about Carol is that she never tries to push more coverage than you need. She is a true professional who takes the time to walk you through exactly what is covered, the cost to you, and what she recommends based on your personal situation. Its been great to work with her as my life continues to evolve and grow. I look forward to working with her for many years to come!

Such a wonderful experience working with Carol! Thanks again!

Carols team is always responsive, helpful, and honest. It has been a pleasure to have worked with them for 20 years since weve been in Seattle. We highly recommend you give the a call.

Srei was not just easy to work with, but extremely knowledgeable and responsive. She had to do some research for my requests and she was very gracious and quick to respond. Thank you Srei...you made my work with State Farm painless and with a much faster positive result than I expected.

Been with State Farm for 30 years in multiple locations across the States, Carol Flores is by far the best agent we have had during this time. My 16 year old just had a New Driver Talk with her (I was listening in the background) and I was really impressed with the important points she covered/reinforced during the conversation. I had never heard of an insurance agent doing this and am thankful she goes the extra mile to do it. I dont do many referrals but if you are looking for a good agent I can assure you Carols service and the personnel at her office are top notch.

They are always so helpful with all of my insurance questions!

Srei made it easy! She asked all the right questions to understand my circumstance and answered a bunch in return. When it was time for our call, Srei and Jessica were flexible and worked with my schedule. They made sure they were prepared during our meeting. They had all the answers, prices and didn’t need to get back to me for anything, that’s unheard of! The buying decision was easy after my experience. I’m confident I made there right decision and looking forward to working closely with this team. Thank you!

Kristen made my experience with State Farm so smooth and comfortable. She made sure to go over absolutely everything with me to make sure I wasn’t so lost with all the information. She is by far the best agent I’ve ever worked with! If you want to work with someone who is patient, transparent, and just a genuine person all around, ASK FOR KRISTEN PAGLIARO!!

Carol Flores has been my insurance agent for over 30 years. I highly recommend her State Farm Office. Her and her staff are awesome - highly knowledgeable in their field and very quick to respond and always demonstrate a caring and helpful attitude. Her office provides great customer service. Carol is available when needed for advice and consultation - shes a skilled problem solver and makes me feel that my satisfaction as a customer is important to her.

Awesome agent and team!! Been with Carol since mid 80s. Has always been great to work with when have had to, and have had to unfortunately many times and taking care of me professionally always.

A customer since 2003. When we had a claim on our homeowners insurance Carol personally broke through the red tape and got us a reimbursement quickly! Recommended.

Dalia is super professional and great to work with!

Great customer service, very reliable, & professional!

Ive been insured through Carol for well over 20 years. She is the best and always adds a warm and personal touch to our communications. The quality of her service and that of her office staff is consistent and great!

Ms. Kristen Pagliaro was my insurance agent and she is great ! Im a first time driver and she took her time to go over my options, made sure I understood, and find the best coverage for me and my situation at the time. Def thankful she took the extra mile with me.

I had the best experience with Kristen Pagliaro, she was very professional and helped me as if I was a friend or family member. Thanks again!

All my interactions with State Farm have been good experiences. I smile when I receive a Christmas card from the office each year. They are quick to respond, friendly, and treat their clients with kindness. I would highly recommend working with Carol Flores State Farm!

I have been a client of Carol Flores for more than 20 years. Carol and her staff are always professional, informative and responsive. Drew Beneze in Carol’s office gave me the best support I could ask for when I was out of town.

Amazing service and very responsive!!

Carol is a very professional insurance agent. Drew is my key contact for the past couple of years, he always response to my inquiry in a time efficiency way which I really appreciate that. Thank you for providing the awesome service!

Exceptional experience with both Srei and Jessica. Both ladies were so professional while still being relatable, fun to talk to and genuinely getting to know my individual circumstances and making an informed recommendation. I reached out expecting to do some quick 5 minute price shopping for car insurance but, I left the call with a plethora of knowledge and feeling like they really took the time to help educate me even if that meant not “getting the deal” in that moment. I felt they were authentic and really took the time to walk me through multiple scenarios and helping me determine what was best for my family. 5 stars to both ladies!!

My partner and I have been with Carol for 22 years. Carol and her team are always professional and responsive. I appreciate the quick, yearly reviews to verify our coverage. I recommend Carol and her team.

I called every local insurance company in WA. Carol Flores Statefarm has the best prices, customer service, and no hidden fee funny business. Carol and Skye are fantastic. 👍👍

Carol is always professional, friendly, and on top of her game. I had a recent accident in which my vehicle was totalled, and both State Farm in general and Carols staff made the claim process easy, fast, and painless. Highly recommend State Farm and this particular agency. Drew in her office has been particularly helpful and pleasant to deal with.

Kristen provides great, professional, and courteous service!In the stressful Age of COVID, she actually made me laugh, too. So very appreciated! The entire Carol Flores agency provides great service.

Great customer service

The customer service here is excellent! As a new renter in the area, they made the entire process of getting insured extremely easy.

Carol Flores State Farm office provides outstanding service and most importantly guidance through the various of insurance choices. Weve been with her for more than 10 years and 30+ at State Farm. Its a mutual by name and organization - ask Carol what that means - we know because we are beneficiaries of that long term relationship.

Carol’s agency is the best we’ve worked with! She has the most friendly and professional staff! They wrote the book on customer service and are very knowledgeable about their products. We can relax knowing we’re in good hands.

Responsive, professional, and great customer service. Especially, Srei Mao responded my request in a timely manner. Recommend.

I can recommend Carol and her team without reservation. She has been assisting and watching out for my family for almost 20 years. I can always count on her for honest and informed answers to questions and advice on insurance and financial issues. Her office is all about service and she always spends the time to make sure she understands the unique needs of our family. When we have had claims, they have been dealt with quickly, thoroughly, and with compassion and concern for our welfare. I can not recommend her enough and am truly grateful for the security she has provided us since we moved to the Northwest.

I enjoyed working with Drew through the past few years and he is professional and very kind person. State Farm is the best value

I have auto and condo insurance with Carol Flores State Farm. Carol is patient and knowledgeable. My premiums is lower with the switch from another company and Carol recommends coverage that is suitable for me keeping the balance between sufficient coverage and premium costs. The other staffs in the office are friendly,knowledgeable and helpful. If you cant reach Carol; there is always someone who can help you during office hours. I have not have to leave messages and have to wait for someone to call me back. Emails are answered promptly as well. If you have any concerns ; it will be taken care of. I want to thank Drew who is always quick in helping me with the concerns I have. Carol and her team work hard to make sure I am covered.

Excellent customer service and guidance on all insurance matters. I have had an excellent experience with this agency. Drew, is one of the best insurance agent and has always been very prompt and helpful. Highly recommend this insurance agent.

Carol Flores office is one of the best State Farm Agents in the great Seattle area. They are very professional, friendly and always available to help whenever you need them. Thank you for the outstanding service you have provided my entire family over the years.

Carol and her team have been or insurance agents for many years. We have always received the highest quality service one could hope for, whether it be for our auto, home owners or umbrella liability insurance. Just recently we had a very time sensitive rental insurance matter for one of our sons that is away at college. Carol provided excellent guidance on close to a moments notice, and even connected us with one of her trusted colleagues in the state where he is going to school. Truly the definition of covering our backs when we really needed her. THANKS CAROL!!!!

I have worked with Carol for almost a decade for my home and car insurance. She and her team are amazing, super responsive and great to work with. I really love the ability to communicate over email! I high recommend this team.

Looking for an excellent insurance agent? Contact Carol Flores. She has been our insurance agent for over 25 years. Carol and her staff are friendly, extremely knowledgeable and will handle all of your needs efficiently and promptly. Carol and her staff handles our home, liability umbrella, a variety of watercraft policies, motorcycle and several auto policies including a classic and specialty car. If you’re looking for an agent that takes the time to explain the policy details to you, reviews your policies every year with you, provides you invaluable service when you need it the most, contact Carol Flores or her staff. They’ll take good care of you.

We’ve been insured by the Carol Flores State Farm agency for more than 10 years now. Carol is amazing: knowledgeable, caring, professional and proactive. Carol and her team are always looking out for us, making sure our coverage is optimized to balance cost and value. They are always reachable, responsive and timely. We’re very pleased to recommend the Carol Flores State Farm Insurance agency.

Sreilak Mao was efficient and very helpful for all my questions.

We’ve been with Carol Flores for 20+ years. She has always given us good advice and has helped us along the way with any policy changes as our family grows and our life changes. She often answers her own phone and takes time to answer any questions you might have. I would recommend Carol to anyone!Update: Still impressed with Carol Flores and her team! Always working hard for their clients!

Carol Flores and her team are excellent! They have helped me navigate multiple difficult issues this month and over the years. Ive received top-notch customer service. Carol even offers a new driver orientation with you teen to emphasize the responsibilities of being a driver. Her office has been great to work with in the 20+ years I have been a customer!

Carol and her staff are the Cadillac of insurance agents and offices. My family has been with Carol and State Farm for 30+ years. Its such a pleasure to speak to Carol or anyone on her staff. They are professional, knowledgeable, caring, pleasant and efficient. Fortunately, we have only filed a couple of claims but when we did, Carols office and State Farm handled them superbly. We feel that Carol and staff truly care about us and never try to sell us insurance but only recommends what they believe our family truly needs. We do not hesitate to refer Carol and State Farm to anyone.

Srei and Carol were very professional and helpful. Great customer service 😊.

Ive been working with Carol for decades now and she has always provided great service to my family. She always puts the clients first and has a great support staff who assist us as well!

Just returned from another annual check up with Carol! She is amazing and has serviced all our insurance needs for many years. Every time we leave we end up saving money and learning ways to improve our coverage. I highly recommend her! The longer you stay with State Farm the better the discounts.

We have had our insurance with Carol Flores State Farm Agency for many, many years. Carol has helped us with both personal insurance needs - as well as insurance for a small business. Carol and her team are very knowledgeable, helpful in explaining insurance policies and terms, and very responsive (weve received an immediate response any time weve had a question about our insurance or have needed assistance). Carol and all of her team are also just really nice people and pleasant to do business with. Its a pleasure to do business with this well run insurance agency.

I have been a customer of Carol Flores for 13 years and a client of State Farm for 44 years.Carol is the BEST agent I have ever worked with. We meet with Carol every other year reviewing our various policies and banking. service. Carol ALWAYS lets us know areas we can improve in or save on.This year we learned of two ways we can reduce our car insurance premiums. Two years ago, we moved our savings to Money Market accounts in order to benefit from a better interest rate.Carol advised us of polices to take in years past in which we are now grandfathered as these policies are no longer offered.Carol looks out for her clients best interest and NEVER pressures you to take any new product/service being offered.Carol is more than an agent, her personality and overwhelming knowledge of the insurance agency also makes her feel like a friend who has your best interest at the forefront.Working with Carol has taught me what true customer service is and I would never consider working with any other State Farm agent but Carol!!

Carol and her team are always there to make sure their customers get the best possible coverages.Carol was so nice in helping me with multiple coverages of my own within few minutes involving both Auto and Home Insurance.I highly recommend Carol Flores State Farm Insurance Agency for anyone who is looking for a good deal with their auto/home coverage!

This has to be one of the best insurance companies Ive worked with. They were able to help me out with getting everything I was looking for in a policy without costing me and arm and a leg each month. Their support through any claims has been unmatched and would highly recommend that anyone who needs great coverage and service do your business here!

Ive had several vehicles and home insurance with State Farm for several years now and the service has been impeccable. Carol Flores office has always been very responsive to all our inquiries and our issues are resolved promptly and to our satisfaction. I would highly recommend

Carol and her employees are the best!! She is really friendly & professional, she listens to what my insurance needs & get it done . Her staff are always friendly, helpful and very responsive too. I would recommend them to everyone!

I recently had a retirement meeting with a financial advisor from Edward Jones during the meeting all that was running through my head was, Wow, Carol is really good at what she does.. I mean, I knew you always were but to sit on the other side of the table with another financial advisor and here them talk about different investment options made me appreciate even more the conversations you have that are clear and simplistic to those of us who dont speak the financial language. You never talk dumb or down to people but you do talk in a way that is easy to understand. Your approach with life insurance, long term saving goals, emergency funds, mutual funds etc just blows what I experienced today out of the water. If I had not already had these conversations with you and so been able to translate what this lady was saying, I would have left that meeting feeling stupid and overwhelmed. I sat there the whole time putting what this lady was saying in your words so I felt confident with where we were at.Also I love that when we met with you, you gave us praise about our financial management. I realize we arent amazing but everyone loves to hear they are doing a good job. But in the hour and a half not a single praise or word of encouragement for our financial situation. Thank you Carol for encouraging us as we navigate our financial future those words in your meetings go a long way.I would highly recommend Carol Flores and her team for their Insurance and Financial services.

My wife has been with State Farm for about 10 years and she convinced me to switch over from another big insurance company about 6 months ago. My experience with Carol Flores State Farm has been nothing short of incredible. For the first time I feel like I have an insurance agent that is looking out for what is best for me. I immediately saved on my car insurance and the policy was clearly explained and tailored to fit what works best for me. Money aside, the customer service is what I love about this company. Any time I call they answer and they know who I am. Gone are the day of sitting on hold waiting to talk to someone who doesn’t care about me. After our wedding, we received a card in the mail signed by everybody in the office! That kind of thing you just don’t expect from an insurance company and needless to say I was blown away. Lastly, carol took time out of her Saturday to meet with my fiancé and I. She met with us for almost 2 hours, thouroughly explaining our coverage, cutting out coverage she didn’t think we needed, and adding things that we did need. Honestly I’ve never truly understood my auto/home coverage until Carol broke it all down for us. She gave us scenarios, examples, personal stories, everything we needed to hear to truly understand what we are paying for and what we can expect in the event we need to make a claim. We walked out of there confident, informed, and happy with all of our decisions, at a great price too. If you want to be treated this way by an insurance company look no further than Carol Flores State Farm. I will be a customer for life.

Ive had all my insurance with Carol for 30 years. She loves what she does and shes good at it! I like that she knows all the little details that I never seem to think about. Plus, and this is a totally silly thing, but I love her office by the creek. I have serious office envy when I visit her. Plus, she picks really good people for her staff. Also, and I dont know how she does it, but she always knows my name, even if I havent been in her office in years. How does anyone ever remember all those names? But she does.She really is, in all ways possible, a true professional.

My family moved to the Carol Flores Insurance Agency in Bellevue 8 years ago. Previously we had been with another name brand insurance company who never contacted us. When we decided to comparison shop, not only did State Farm save us a lot of money, but we found out we insured incorrectly with the other company.Carol and her team are true professionals. Their customer service is outstanding and they are very friendly. We recommend the Carol Flores State Farm Agency to all of our friends.

Carol Flores has been my agent for almost 20 years. She and her staff have been a blessing to me through some tough times. They are always there with prompt friendly service. Ive had auto, renters, and home owners insurance through them. Highly recommend!! Beth - Everett WA

Carol and her team are amazing at providing great and timely customer service!

We have been with Carol Flores for quite some time. Not only is she very knowledgeable and helpful in terms of our insurance coverage, but she is truly invested in our long term well being and satisfaction. The State Farm television commercials show agents popping up whenever a person sings Like a good neighbor, State Farm is there. Well, I can honestly say that Carol has been responsive and available to us no matter the time of day or even when shes relaxing on her vacation. She always makes time to reach out and help us. Thanks Carol, youre the best!

Nothing but positive experiences working with Carol Flores and her Agents. I have Auto, Home, and Life insurance. Carol has always done a great job explaining the services provided and helping us figure out the right coverage for our needs. And her staff has been extremely helpful with any questions or issues that have come up since - helping to save me time, money, and hassle.

I have been a client of Carol Flores for the last 20 years and she has been absolutely wonderful and helpful. If you are looking for a knowledgeable and courteous insurance agent you will not be disappointed with Carol.

Very knowledgeable staff, and they really strive to help and protect their clients. Service is quick and extremely helpful! They really do feel like a Good Neighbor.

Weve had our home, auto and condo policies with Carol Flores State Farm for years and Carol and her team consistently deliver customer service beyond our expectations. It is great working Carol and we know she has our best interest in mind with insurance and financial services recommendations. Carol delivers great service across the board!

Carol Flores was recommended to me for renters insurance. I sent an email and within the hour, Carol called me and took care of me over the phone! It took less than 10 minutes - Carol turned what I thought would be an intimidating experience into a very pleasant and simple one. I am so grateful!

Carol Flores’s firm doesn’t an excellent job of answering the phone, having the right information at the receptionist, Skye. Skye is very friendly and extremely helpful. Drew who also works there has been a long time colleague and is amazing. Drew is outstanding, thorough, pleasant as well as knowledgeable about the whole business.

Carol and her great staff have handled our families insurance needs for over 20 years. They are the best in customer service....

Carol and her employees are the best!! I have been with her for about 25 years. She and her staff are always friendly, helpful and very responsive. I would recommend them to everyone!

Highly recommend Carol Flores State Farm agency. Have been a customer for over 13 years and remain very satisfied. Although they are located in Bellevue and I live in Seattle I choose to keep this agency for all of my insurance as well as some banking needs. So much can be done virtually these days but I always enjoy going to office, as the staff is always cordial and welcoming, and a pleasure to see and conduct business.

I work for State Farm but today I was a client. My husband was in an accident last night and the car was totaled.I have been beyond impressed. Less than 24hours and practically everything has been taken care of. There will be lots of physical therapy to come and new car shopping for us but I couldnt have asked for more.State Farm went beyond even my expectations today.Thanks to Carol and her team!

Carol and her staff are very kind & helpfu she do her best to give you a perfect price for good service, it was the best price of all insurance company and very easy to purchase, highly recommended for her office.Thank you so much