It was seamless! No wasted type. Our salesman Jimmy Brinkmanship was very patient with showing us all the cars we were interested in and understanding what we wanted, the gm Jamie Pilla was also a huge help!

Just recently bought my 2018 sierra from this dealership, hands down had the best experience Ive ever had from a dealership... everyone was very friendly helpful, also not pushy at all. Jimmy was my salesman and let me just say, he was absolutely wonderful to work with. I will be recommending everyone to him and this dealership

I Thank the Jay Buick-GMC team for the outstanding service.The staff is always professional, courteous and attentive.Special thanks to service consultant David Richmond.To my special salesman, Michael Croom, Im looking forwardto seeing you you in a few months. Thank you all!

The fellow that took care of me was friendly, courteous, helpful, etc.His knowledge and customer care services were outstanding.

I worked with Service Rep David Richmond he made sure I was taken care of and explained everything that was wrong with my car which is now running beautifully. David was courteous, professional, friendly and I appreciated the service he provided. Give Dave a raise he deserves it.

They went out of the way to help me when I was in a jam and did a good job fixing my car quickly. Very nice service and reasonable charges.

David Richmond, your service consultant, was very professional and helpful with me and the care of my car! He gave good information, sent a video and provided great customer service! It seemed that your Jay Buick-GMC team works very well together and for the customer.

Great Experience buying from Jay Buick GMC. The Salesman Tristian Holmes and management were friendly and straightforward. They were more concerned in finding my wife and I a situation we were comfortable and Happy with more than just a sale. I’d highly recommend this dealership

The staff is always attentive for any questions you may have. Everyone is courteous. I enjoy bringing my car to Jay for service, although mine has been minimal thus far. I was quite impressed when I received an email with a video of my car being checked over....Who does that.

There was a recall for a Buick that I purchased through Jay Auto Group. I worked with Jim B. to get the work scheduled and everything went very smoothly and at no cost to me. This group was very easy to work with.

My visit with Jay Buick GMC in the Bedford Ohio area of Cleveland Ohio was a surprise. After I brought my car in for an inspection. I was sent an email link to view how and what was inspected which was showing proof on how they took care of my car. I love it, and which they would always send links after any and all repairs and inspection, which gives the customer a GREAT feeling of trust and safety.

Service Dept Sucks always some issue when I go there to get an oil change.Will not be going back there again for an oil change.Didnt rotate my tires like they was suppose too.Prices change constantly.Car wash is always down.Im Done with them when it comes to service. Not to mention a part was missing on my truck which they promised they would replace.Been a year now and Im still waiting on that.And this is where I purchased my truck.You would think Id get better service because of this.Makes no sense!!

I went to another dealership that was going to make me pay $2700 out of pocket for repairs, but your shop covered it under warranty. Other place said warranty was expired. So grateful for truthful customer service! We will be back. The service representatives were very responsive and helpful.

Michael has AMAZING CUSTOMER SERVICE AND makes the buying experience PAINLESS and doesnt forget you AFTER the sale. Rick keeps you coming back with his EXCELLENT CUSTOMER SERVICE AND SMILE! They work GREAT together and make buying a vehicle then maintaining it an experience easy for a beginner to take care of their vehicle and feel COMFORTABLE. They always greet you with a smile and AMAZING CUSTOMER SERVICE!!!!

Thank you Mike Croom for helping me with purchasing another GMC vehicle. The process was very easy, simple and fast. My new 2021 Acadia was ready and waiting for me upon my arrival. You’re my favorite salesperson!!!!

John and Dave are professionals …. They tell you exactly the status of your vehicle and even recommend what needs to be done. Answers are what they have for you. Outstanding

The minute I walked into the dealership I was greeted with a warm smile. Jay Buick has acomfortable vibe that is noticeable - from the friendly employees to the sparkling clean windows - this is a well-run operation. I was treated like a guest, respectfully and kindly,by every person who assisted me with my lease car. Jamie made me feel right at home,Jimmy and the lovely woman who helped with paperwork (cant remember her name)contributed to my sense of well being. I not only got a new Encore, I feellike I gained some new friends as well. A most pleasant experience!And by the way, I might as well mention that aside from myVolkswagen I purchased in 1969 out of college, Encore is my favorite. I love it!Have a good day, Judy Jenne Lombardo

I had tire problem. It was losing pressure which meant there was something imbedded in the tire causing it to lose the required PSA. The team could not find the cause. But they didnt give up. They searched until they finally found a small finishing nail deep in the tread. I commend their effort.

I love watching the video sent to my email of the service associate checking the thread of the tires. The associate was very polite that checked me in and out. Was there only about an hour.

My name is anthony Roach I pick up my basically brand new 2015 buick this Saturday. The people there are amazing an got me approved with no money down. Its a long drive but it will be worth it for my family.

Highly recommend. I take my car here because of the excellent service from Rick and John. I know Im in good hands and it is nice to trust that the work will be done correctly because of these guys.

Good Service!Supervisor John and David helped me!Great Guys!My AC is working!Thank you John,David and the employee that worked on my Buick Enclave!

Tristian was an awesome rep, he made sure I received everything I was asking for. I definitely will be back for future purchases on my next car!

Great experience at this dealership. Michael Croom was extremely helpful and pleasant to deal with. Everyone I talked with was polite and patient through the whole process to make sure I was satisfied. Will be back next time I am in the market for a new car!

Relaxed, atmosphere with friendly staff. Salesman Michael Croom did an excellent job of working with me to get me in the vehicle I wanted at a price I was comfortable with. Will shop here again for my next vehicle.

They were amazing! So so kind and nice which is so refreshing these days! Dave was amazing

Service was great as allways service advisors are great cant say enough about them i have been coming to jay for 15 years would not go anywhere else

They were friendly and helpful. My truck had an intermittent problem and they looked it over and ran full tests to help track down the issues. I was really impressed with their staff.

THEY REALLY TAKE TIME AND TO EVEN SEND A VIDEO OF THE WORK THAT WAS DONE.GREAT JOB. VERY SATISFIED. LEROY

Tristian made purchasing my new vehicle seamless and enjoyable! Loving my Terrain! Thank you Jay Buick GMC.

This is the second time weve used Jay Buick. Our sales rep, Jimmy was very attentive and patient with our time and price requirements.

Great environment to purchase a car from. Everyone was patient and understanding!

Salesman Mike Croom was very easy to talk to and found me exactly the car I was looking for. He was not over bearing or pushy. I have found my new car salesman and I will be referring friends looking to purchase to Mike.

Purchased a 2021 Yukon from Jay Buick GMC. Had a very pleasurable experience working with Basia. She went above and beyond to make sure we were happy and taken care of. From beginning to end, I would highly recommend Jay Buick GMC.

Everyone was friendly and fun to work with at the dealership. While it was professional, clean and efficient, I really appreciate friendly and fun even more! Thanks for your help.

I dropped my car off for service and within minutes I had a personalized video emailed to me from the technician! It was thorough, addressed my concerns and allowed me to make a quick decision on the recommended repairs. Really appreciate this customer service approach.

Check-in process was fast. It was easy to schedule the appointment online. They got my car in rather quicker than expected and completed it quickly also.

Gave my friend a really good deal.

Very happy with our new vehicle!We had a great experience with the purchase of a new vehicle. The process was smooth and they were very accommodating. We will definitely purchase our next car from here again!

Service team is great. Dave was great.

I purchased my vehicle on 1/30/21. I was not given a spare key when I purchased it even though it was brand new. I was told they had to locate it and it would be mailed to me. The week of 2/17 or 2/18 I reached out again for an update on when I could expect the key. I was told they thought they located and it should hopefully arrive to them on 2/22. I was told they hadn’t been in touch bc they were determining if they could locate it or if they were going to have to make a brand new key. 2/27 I still had not received an update. I reached out to the salesman (no response). I reached out to the manager Matt whom placed me on hold so he could speaks to the sales person. Then after hearing a noise the call was ended and I was unable to get back through to Matt. Nor have I heard a response back since being disconnected. I will say that I enjoyed the purchasing process but feel that after they sold the vehicle it has not been their concern to make sure everything was handled and followed up on. I was not kept informed about anything unless I made the effort to call and see what was going on.

The representative researched my warranty’s and found a special warranty that I had that allowed me the repair of my car without a great expense to myself .

The staff was great! My sales associate Matt was great! Nothing but good things to say about this dealership.

What a great buying experience for an out of state customer that found our deal on Autotrader! I found a 2018 Yukon XL on Autotrader and from the first point of contact from the staff was treated as if i was sitting in their showroom! Every single question I asked was answered and follow up was that of nothing less than top notch service. After 2 days of gathering all the info i needed to make a decision myself and family packed up for the weekend and drove the 5hours to the dealership to trade our Durango and take home our Yukon. The service at the store replicated that of the online experiece and was fast, friendly and no pressure at all! When i am tired of the Yukon i will be back for my next purchase at JAY Buick GMC

The service was great. David was very thorough and very helpful. My experience was great.

Great in all areas worked with us very well. Quick process and felt very comfortable Salesman Mike Croom was GREAT! Already referred a lot of people to him and the dealership.

Dalton Perry, Jamie Pilla and Melissa Page are amazing. They made the entire process smooth and effortless. Despite having to wait three weeks (Color and options choice on our part) they kept us up to date and informed. I felt like family. They have made a lifetime customer and referrals from everyone I know that are in the market. Truly remarkable team!!! Thank you all!!!!!! Stay Safe.

Im a tow truck driver and a female. Most dealerships treat me like I am beneath them especially the women. But there was a gentleman today here at the counter, he called me maam, held my door for me, let me walk ahead of him, and showed me exactly where to put the car that I was Towing in. He then directed me to the restrooms and told me to have a fantastic day. Thats what a dealership should be. All about customer service, and treat everyone the same.

Tristian was professional and patient in listening to my needs both over the phone and in person. The Encore GX was the perfect upgrade from the standard Encore with some similarities to the Envision but an affordable cost.

I just got a Audi from here 🔥 Alann help me get in it I definitely recommend you ask for him if you decide to go here

Dave in Service and Don in parts are the reasons I continue to come back. They both provide excellent service and take care of my needs and I appreciate them. Please acknowledge them with this. Thank you, Rob Kondrat

I took the cat in at 8am and waited all day for a call about the brakes.. they did a full brake job the next day.. They didnt call me when my car was done. I had to call them and by then the place was closing.Also, i was told that the costly diagnostic only test for one thing on the car. Why not run a full diagnostic for that cost and tell me every problem with the car which is what I expected.

Everything went very smoothly and quickly. Everyone was very nice!

It was a great experience and I would definitely come back and recommend others

I love my Buick and Jay always do good, that why I have been in the Buick since 1969. I love my salesman Michael Croom and all of the guys in service. Way to Jay Auto Group. Thanks.

This is the right place to buy a car. I purchased my first car here 20 yrs ago and came back and recently purchased another car. The people are nice and my salesman Dawson Perry is a awesome guy he will pull whatever strings and get you in the vehicle you like 👍 I recommend these guys.Thanks Dawson and General Manager

Jimmy and Mr. Pilla were amazing throughout the whole leasing experience. They listened to what we wanted and could afford and they MADE it happen. Jimmy was very attentive and kept us informed throughout the entire process. I am so thankful for these two and the painless experience that we had at Jay Buick. We will be leasing our cars from them in the future because customer service means something to us! Thank you both for the AMAZING experience!

Excellent customer service 👏👌👍😀

I absolutely love coming here to have my oil changed or any services done. I always seem to have Rick and he is seriously the best! Very clear about whats going on and what stage your vehicle is in. A pleasant experience everytime Im in!

Very helpful andoPatient and got to the point

Basia was super terrific she helped me get my car last weekend it was a very quick and easy process

John, the service manager has been a great help to me on my Buick car problems

Attentitive, friendly, knowledgeable, the list could go on. From the moment you walk in to being greeted you feel so welcome and not pressured. We worked with Dalton, he helped me out SO MUCH! I told him what I was looking for and they had everything ready for me (which is nice since the weather is so cold now). The day after I looked at what I wanted, we e-mailed. I got the information we needed, and boom the next day I did my paperwork signed in only an hour! I am so happy I choose Jay Buick GMC to get my new car!!! You won’t find a better deal!

Jimmy Brinkman is your go-to sales guy. We have bought 6 new vehicles at Jay and been pleased with each purchase. They give us a fair deal every time. They appreciate return customers. Jimmy worked out my final numbers over the phone. I only had to come in to sign the paperwork. Melissa was quick with the paper and financials. My test drive took place on my way home. Jimmy made sure that the car was perfect and put my lease trade in through his carwash. Nice experience in the covid world.Tim

I’ve tried the rest, now I’m trying the best.Jays GMC the best and fast and good

Everyone involved went above and beyond to bless me with my 2021 Buick I want to thank Mike the most. He put up with a lot that day but was a perfect gentleman thank you Mike. ..

The staff was efficient and friendly.

Very happy with my purchase my salesman was Matt he was very professional along with the finance manager and they really was honest and helped me into a new vehicle that I wanted.

Nice but went there twice to see what was wrong with my 2013 Chevy Captiva because it jerks they told me it was the fuel pump paid $800 truck still jerked went back to see they tell me it’s the exhaust manifold paid another $800 and my car still jerks highly upset I go to professionals because I want to know what the issue is and keep telling me it’s this and that and the issue still is occurring .

Dave Richmond was exceptional as usual. He is always very friendly and professional when I bring my car in for service. Lenny did a great job diagnosing an issue that was fixed under GM warranty. This would have cost me approx. $1,500 out of pocket but Lenny caught the issue while I still had 11K miles remaining on my 100K warranty. I was given a nice loaner to use while my car was being repaired. Hats off to Dave & Lenny. See you again in a couple of months.

My experience at Jay Buick exceeded my expectations. The staff was friendly and accommodating. Shout out to Michael Croom for helping me through the process and relieving my car shopping anxiety. :)

I traded my Camaro in with Basia for a new Sierra 2500 AT4, best decision I ever made!!

I received excellent service and didnt have to wait long. I got estimate on future repairs. I will definitely bring my SUV back.

Great staff, good service

The manager dalton was so professional and easy to work with

Great and I would go back to their to get a new car when my car is paid off in six years

I am beyond grateful for the awesome experience we had purchasing a car, from Anthony. We saw the car online, with a stock photo, as it had just been traded in. We are from Michigan and wanted to be sure it was the right car for us before making the 4.5 hour drive. Anthony was Awesome! He sent us a video of the car and promptly answered any questions. When we came to get the car we were in and out in 30 minutes. Would recommend Jay Buick to anyone! Thank you, Anthony, for our great experience!

Drove 4hrs round trip to get here (and called them for a test drive/check out the car)... 10 minutes before I arrived, they sold the car I was coming for. 1 star

Everything was very smooth and timely. The whole staff was very kind and considerate. I will definitely be back!

Evertime I bring my car its new problems,didnt get a car wash, yall plastic was left in my car, the paper yall put on the floor in my car was dirty, didnt reset my oil gage,,not a good experience this time very disappointed

Been going here for service on my GMC Terrrain. prompt polite service. Friendly staff. Exact opposite of my dealings with Tim Lally Chevy

My sales guy was Dalton Perry. He was amazing, worked very hard on my behalf and I thank God he was the one to help me get in my dream car! I appreciate the time that was taken and the undivided attention given. All the staff were polite to me and I felt welcomed. The process went smoothly, even with my situation. Im happy with the service received!

My sales person/Client Advisor was completely professional as well as very attentive to customer satisfaction and covering the new vehicle features upon selling the vehicle. I did not plan to purchase on the first day of looking for a new vehicle, however, Matt was a good listener and new from our conversation just what I was looking for in a new vehicle and wanted to sell me not just a vehicle, but my idea of the vehicle I had described to him from the ads I had seen. His final vehicle presentation fit exactly into what I had seen and was a successful sell for him.Thank you, Matt

I had a wonderful experience. They got me a great deal! Im completely satisfied!!

Good dealership overall with a good service department. Had a tough time with getting my refund back for the extended warranty I purchased but was able to finally get that resolved with Jamie Pilla the GM. Other than that, I have generally had a positive experience.

Kept up to date with issues solution and cost in real time. Finished at promised time.

My service advisor name is David and he did a great job with assisting me in getting home and picking me up to get my car. He was very instrumental and professional with my insurance company. He assisted me with getting the best service ever. I will recommend this dealership to everyone because my experience was one in a lifetime, and this was my first visit.

Sales person was very professional and courteous. He was honest and did not pressure me into a deal I couldnt afford.

Everyone at the Jay Buick agency in Bedford was extremely helpful throughout the process. I was listened to and treated like family. Everyone tried their hardest to find the best deals for me, specially Matt. After I was in an accident I received a handwritten note from Matt and the rest of the staff at the agency. Would DEFINITELY recommend to anyone!

Basia was awesome! Knowledge, kind and to the point which is something we love when buying new cars! We will definitely return! Thanks again!

The entire process was great. Jamie, Basia and Matt were knowledgeable and made the process go smoothly!

I went to this agency with my daughter and wife in two different occasions. Both times, Matt was professional and helped us get awesome deals. The environment at this agency is welcoming and pleasant. I recommend it to everyone!

Do not buy from them! I purchased from them (in 2018) and it is one of the biggest mistakes Ive ever made. They do not listen to the customer wants and needs - it took nearly 10 hours for the sales rep. to understand what I needed. Fast forward to 2020, I am still receiving mailings and marketing communications from the dealership (not the BUICK company itself) after I have spoken to multiple managers and requested to be removed from all communications. I have no issue with my Buick suv, I have a problem with Jay Buick (Rockside Road): their customer service, sales method, and marketing materials.

Mike Croom and all the staff at Jay Buick/GMC went out of their way to get me into my new lease quickly and at a great price. Highly recommend

My son & I came to this dealership for them to make repairs on my suspension and my check I engine light. Normally when any dealer finds additional issues, theyll make me aware of them. However, this particular experience was extremely different. Lord knows I miss John the service manager........ I wasnt made aware day of that my vehicle would be kept over night. However inconvenient I called a good friend to give me a ride to drop my son off at football practice. The next day, I go to pick my vehicle up at closing time. I paid a higher dollar amount than what was originally quoted. Then I go to start my vehicle and my running boards (which are automatic) are making really weird noises. They were definitely not making that noise when we dropped it off. I addressed everything with the manager at the moment. He responded by having a tech come look at the vehicle and it was confirmed that the motor was damaged just from a visual and as auditory test. The manager then made arrangements for a rental car(this time) and made a reference to the level of experience being mediocre with the service technicians. They sent me home in the rental and said well call you tomorrow when the vehicle is ready. The next day the GM of the dealership says theyre not making the repairs to my vehicle. I was appalled then he says well check security cameras! Im like for what......long story short Im contacting the Attorney General. You cant break a vehicle and then not make things right!

Jay Buick had the car for 4 weeks and when I went it up and got home the problem was still there. The car is back at Jay Buick and we will what happens.

Customer service great

Went here because gouges on my 2007 GMC Acadia dash were moving uncontrollable while I was driving. They charged me $135 for a diagnostic and told me I needed my injectors cleaned. I dont disagree with my injectors needing cleaned, but I dont understand how that has anything to do with my dash. They also said I needed a tune-up, and total for all of that would be $971.I asked would that fix the problem and the manager told me that they would start there but couldnt gaurantee to actually find the problem. I let them clean the injectors and was charged a total of $342 including the diagnoses fee. They wanted $569 for a tuneup, I took it to a local trusted mechanic in my community and was charged $264 for a tuneup, air filter, and oil change.Went driving yesterday and it gouges went crazy again. Called the dealership once more and was promised a call back, but havent called yet. Ill go elsewhere. Dealers charge alot and arent even guaranteed to fix your problem. Very discouraging.

Pontiac dust off was great show

Found a truck I liked. No problem. Great credit, check. Positive equity on a trade in, check. Test drive, check. Now, heres where things go sideways...I told salesman I wanted to test drive a similarly equipped Chevy at a different dealer to compare the ride difference but told him I was leaning towards GMC. (Comparing Canyon Denali to Colorado ZR2 which really didnt seem too unreasonable) That was before they told me what I could expect on my trade in. Big mistake. After 40 minutes of figuring out what my trade was worth my salesman said his boss WOULDNT give me a trade in price because he didnt want me to shop the price at a different dealer(actual quote) Seriously? So...I CANT price compare? They then asked which Chevy dealer I was going too. Have to wonder if that would have been followed up with a call to THAT dealer. Hmm, maybe a little price fixing? Well, went to Serpentini not Ganley like I told them and bought the $46,000 ZR2. Jay lost a nice easy sale due to some lazy, shady and shortsighted business practices. Will never go back and will actively advise others to stay away. UPDATE...it took 6 months to investigate? Update #2...looks like Jay took back their half hearted attempt at pacifying me. I still stand by my review. Ive been going to Serpentini for 3 years and couldnt be happier!