I went to Jiva Med Spa On Tuesday, February 9. I wanted to share my story to let people know about the bad service I received. I went there for a consultation about laser hair removal. After a brief conversation, I was taken into a room with the doctor. The doctor proceeded to do a test on my left hand. Using a laser machine he burnt me once, I told him it hurt, he then continued to do it a second time. As he was doing it the third time, I pulled my hand back. The pictures that I have attached shows how bad the burns were. After excruciating pain and leaving his office I decided to return to let him know how bad I was hurt. The employee said he would get the doctor and took me to a room, at which time the doctor came in. I showed him my burns on my left hand and told him that this was not normal. He insisted that this was normal and said it would be OK. I told him I wanted my money back, at which time he refused. I then told him I would try to get an attorney to get my money back if he did not return it back to me. He told me I was not going to get my money back and that I needed to leave and never come back. He also gave me a cream( later on I found out it’s not for burns and was expired skin lotion) I wanted to write the story so that people could see the poor service I received. This kind of customer service and negligence should never happen to anybody. I am hoping that the story can be used to show the lack of respect that some people get during what would seem to be a simple procedure. Dr. Nanda never stopped to check the machine to see if it was too hot. He simply told me that it was fine and normal rather than stopping to see if that was true.Update: today is 4/17/2021It’s been two months and a half and my scars still there. My family doctor said this is permanent. Please see the attached picture.

I paid for 2 treatments ( which cost 2,400$)for cool sculpting for my arms and have no difference at all, the hopes of wearing my no sleeve shirts are still are dashed. I also paid 1,500 for 2 BBL treatments and on the first treatment I left there with a 3rd degree burn and still have the mark on my face 10 weeks later. The second treatment went better but I still have the veins around my nose and the brown spots I would tell anyone thinking about cool sculpting to not waste your money, Liposuction is the way to go

I have a certificate for a couples massage. I understand during the pandemic that there were issues. They were promised they were supposed to contact me after a month and never did. I had to call them three months later only to tell me they did not do couple massages anymore. They said I could do a personal massage by myself. So I am out 100 dollars. The staff who answered the phone was very, very rude to me. I will never step foot in this place.

This place has gone downhill quickly. I walked in today and the receptionist and the practitioner did not have masks on, and took several minutes to put them on while I waited.She took me back and did the most brush over quick laser hair removal Ive ever had. I guarantee it didnt do a thing because she did it in 5 seconds.This wasnt a great place to start with, and its only gone downhill since

The lady at the front desk when I brought in my Groupon she said I told you on the phone to take a screenshot that we would match it and had an attitude with me.. I ended up spending way more money and its been 2 weeks and I see no results at all for $430. I originally spent $169 with the 30% off on Groupon for dysport that was 40 units so I traded it in and literally got 28 units of Botox for $430 and I dont see a difference at all I got the lip flip and nothing. Ive had Botox many of times and Im thoroughly disappointed that I spend so much money and I cannot see any results at all two weeks ago today

I was looking to get lipo but they convinced me to get cool sculpting. Not only did I waste lots of money I never got results. My stomach is no smaller and I experienced a ton of pain. Dont get me wrong the Doctor was super nice and helpful but Im bothered that I traded procedures on a guarantee that it would work and I would be happy with the results. When I stated I was not happy they told me they would get me another session at a cheaper price, but I want my 7k in results now I dont want to pay more! Needless to say, my stomach is still big and Im still paying on a loan for the procedure. So please please know that there is a good possibility that cool sculpting wont work. I just wish I could at least get some of my money back. I will not be going back, I feel like I got sold 😞 other than that, everyone was nice.

On my 6th treatment and very happy with both the staff and services. The cost was very reasonable and much better than my former provider. Love the Alaston Hydratint Mineral Sunscreen that was recommended by Danielle!

Extremely unprofessional and likes to not be upfront and honest and if theres ever an issue they make sure u dont get to speak to anyone over the office manager that way no one finds out what they are doing to people, but they will find out one way or another. I may just have my attorney step in and write a letter they cant stop that lol.

If I can give this place 0 stars I would!!! I paid for 10 sessions of laser therapy. My last session was horrible. She did such a rushed job! Within my 10 sessions they have adjusted the settings to their likings without informing me! And they do not document anything! Even after I request to go up on the settings. I have a feeling they keep changing the settings so you can keep coming back for more! They have changed so many laser techs which makes it so frustrating! When I finally began to see results after a couple of sessions, they fired the tech and everything went downhill from there. The dr in charge just cares about the money and does not care about patient care. Please find a different place to get your laser hair removal done!

I went to Jiva with a Groupon for 40 units of Botox for $348. Once I arrived, I met with the doctor who told me I was ready for filler, as well, even though I had a mask on and he could only see my forehead...The injector told me 40 units was not enough for my forehead, 11s, and crows feet and charged me an additional $480 for another 40 units. I have been getting botox for many years and have NEVER had this many units or paid this much. After two weeks, there was still quite a lot of movement and at four weeks, you could barely tell Id had botox. I called to schedule an appointment to discuss the poor results and couldnt get in until I was 7-8 weeks out from the first injection. The injector suggested botox may no longer work for me and we could try Jeuveau. She proceeded to give me the same number of units of Jeuveau but I didnt get quoted a number - I was charged $800 and, again, had barely any results two weeks later. After wasting over $1600 at Jiva, I went to Dr. Cova for a touch-up with botox that gave me PERFECT results at a price Im much more accustomed to. I would strongly recommend against going to Jiva for these types of injections. I am beyond disappointed.

My mother bought this couples massage as a gift for Christmas. I made this appointment for today 3/17/21, two in a half months ago based on their availability because they couldn’t get us in sooner. My fiancée took off work and I scheduled to be off early based on the only evening appointment they had available. Danielle called me this morning 3/17/21 to inform me that someone called off and they could only do one of us. When I called her back and explained this seemed to be an ongoing issue because I read another review about a couples massage with the exact same issue she had no response. She said there wasn’t anything they could do. She made no attempt to accommodate, she gave no future date or time to reschedule and was rather rude truthfully. Would not recommend this place, I suggest reading other reviews as well.

I would not recommend this place to anyone.I was treated very badly and they have no respect for their costumers. I paid so much money for laser hair removal and spider veins and I left with very bad dark spots all over my leg and no results. I kept going back to them and every time I would wait for more than an hour in the office for the doctor to tell me its normal. When it comes to paying them they act so nice to you but when you go back to complain they are so rude and disrespectful!

Tried to scam me for $500. Recently visited this place in hopes to return to tattoo removal services, I have paid at most $75 per session at Dayton south dermatology and this fidgety doctor here tried to make me may $500 per session and claimed it was for machine upkeep. If you’re looking for ANY tattoo removal services do NOT go here.

I would not recommend this place to anyone. There is no respect towards their customers. The receptionist is probably one of the most incompetent people I have ever met. And on top of that very rude. The “doctor” there will meet with you on the first visit and only the first visit to scam you out of money and you will never see him again. I would like to also mention that everyone is being charged a different rate. Simply because it is a scam. The man will do anything to get money out of you but fails to provide good service. Every time I walk in there they ask me to pay my remaining balance when I payed for my service in full the very first visit. They are just trying to get you to pay more and trick you into it. Even when there was an issue with the receptionist, he stood in the back room watching and listening without even saying a word. If this man truly cared about his clientele he would show his face and resolve the issues at hand. Also wanted to acknowledge that throughout the sessions that I have been in for they have lost two of their employees, the good ones I might add. All that is left is a single disrespectful lady whose performance is based on how much time she has free that day. If I am paying hundreds of dollars for a laser hair service I expect it to be done correctly and professionally, not on the employees mood of the day. This “business” is being run very poorly and is simply a scam. Don’t waste your money or your time and deal with unprofessional and arrogant people such as the Jiva Med Spa crew. You will find better service at your local McDonald’s. Just take a look at the rest of the reviews and you’ll see for yourself.

Dr. Nanda is the BEST! FAST & EFFICIENT, explained the differences between the techniques, which one would be more cost effective, scarring etc... 100% would recommend him to anyone for tattoo removal!!

Dr. Nanda, I just needed to tell you I feel SO amazing!!! THANK YOU! I think my hormones have been a mess for decades! Possibly since I began having children. I don’t recall the last time I felt this good. My sleep is great, moods are balanced-I feel joyful-I feel like myself again! I’ve lost 12 pounds and have made no dietary changes. I was so “afraid” of Hormone Replacement Therapy prior to receiving but I was feeling horrible! My mental, emotional and physical health was completely deteriorating! I knew it! I felt like my life was literally ending-I’m only 49!!! No one should feel this way! I was angry and felt betrayed by my family, the medical society EVERYONE! No one speaks about the detrimental effects this imbalance causes-at least not in a blunt way it can be heard by everyone! It’s serious! Antidepressants and anti anxiety medication were absolutely NOT an option for me! I’m not into bandaid cures-I want to fix the issue! This has been a life saver for me! Again, thank you! From the depths of my soul! Thank you!

I purchased 40 units of botox on groupon. I told Dr. Nanda that its plenty enough to split for my forehead and glabellar lines, since Ive done it many times before. He put most of it in my forehead and I could fill the bulk of it running down my face. Upside, I couldnt move my forehead for quite awhile .Downside, it did nothing for my glabellar lines AND my left eye drooped for months.

I paid for a Groupon of 20 units of Dysport. I have only ever gotten Dysport at my dermatologist office but thought it was a good deal and I would try a new place. They made my appointment for 9:30am. I arrived at 9:15 and the entire office was dark & locked up. Another man was waiting in the hallway as well and said he had an appointment for 9. So not a great start. Finally around 10 they arrived & let us come into the office. I was taken into a consultation room & explained that I normally get 20 units in my forehead lines. The NP kind of scoffed and said she would do what she could but not to expect much with just 20 units (I had just called me derm on the way there to make sure that’s the amount I usually get). She then pulled out an entire binder and tried selling me on other products. I told her I wasn’t interested as I had already been waiting in the hallway for the office to even open & I just wanted the Dysport. Was taken to another room where the NP didn’t even mark on my forehead where she would inject. She did 2 short injections and said that was it. I honestly don’t even think it was 20 units. It’s now been about 2 weeks and I HARDLY notice any difference at all so basically I wasted $100. I will not be back here & just stick to Beavercreek Dermatology at least I can trust that I’m actually getting what I’m paying for. Don’t waste your time or money here.

After a very stressful year, I decided to indulge with a massage. The masseuse was very professional and almost lulled me to sleep. Money well spent. Definitely plan on making it a monthly experience.

I purchased a Groupon, but traded it in because of limited appointment times. There was also a negative vibe once I said I was using a Groupon. I get it, but at least pretend to appreciate your Groupon customers as much as all the others.

I saw Kelsey this morning and oh my gosh do I feel better!! She was fantastic. I had a huge knot in my back and she worked it till it was better! I will be seeing her again!

I have been in the process of getting a tattooed removed and I couldn’t be happier with the results and the professionalism that the staff here has given, they are welcoming, kind and caring through the process, I would recommend anyone to them ! Dr. Nanda has been amazing as well with walking me through the process and aftercare, 5star

I had an amazing experience with Kari-front desk staff is always friendly and welcoming!

Jiva Med Spa/Dr. Nanda is a great place to take care of your needs or wants. With the amount of experience and professionalism, you do not have to look further than Jiva. We all know there are plenty of “Med Spas” around, with all sorts of treatments and or procedures happening. The thing that separates Jiva from the other competitors, is the fact that. Dr. Nanda and the staff are aiming toward perfection and want nothing but the best for patients! This field of business is very competitive and Jiva makes sure you are well taken care of. Besides all the prior reviews you may glance at below, there is always an inner-source issue that was not brought to attention. Meaning, information is being left out from the patient, that won’t be addressed in writing a review. Going further beyond that, there are two locations: Beavercreek & Grandview, both are premier hot spots. With the Grandview location being state of art, modern and technical based. You will definitely feel the uniqueness outside of the many others in the area. From me to you, check Jiva Med Spa out - online and or pick up the phone, to find out more of what Jiva does and can do for you.-Jordan

I booked an appointment over the phone. When I showed up they told me they didn’t have an appointment for me. They were rude and unapologetic. Very unprofessional in my opinion. It took a week for them to even call me back to book this appointment. Very frustrating. There’s plenty of good spas in this area. Don’t even waste your time with them.

The massage therapist was EXCELLENT!! She knew exactly the right pressure and places to workout all that I needed!!

Very pleased with my results. Will be returning 💕

The staff is amazing! I could not b happier w my experiences here. Iv been twice now for laser hair removal and cant wait for my next appointment. All the staff r extremely friendly and very welcoming.

I had an excellent experience here. Ive never had a massage before and decided to purchase a couples massage on Groupon. It was totally worth it. Ive never felt better and I cant wait to back for another one. The place is very clean and the atmosphere relaxing. The staff was very friendly and pleasant.

I initially went in with some apprehension, as I had previously had a negative experience with fillers. Mila was amazing! She designed a treatment plan that could be done all at once or in steps based on my level of comfort. We ended up doing my cheeks and lips, and a little xeomin. The results are better than I could have ever imagined! It looks natural and not overdone. Perfect outcome. She’s a true “expert” at what she does! Thank you for a great experience.

Worst experience in laser hair removal ever. Don’t waste your money in this place. Find better place. They are not experts at all. The doctor gives higher expectations.

Purchased a groupon but when I came in for my appointment to use it the doctor insisted (he was quite pushy) I use the better machine and that I would need to spend some $5000 for all the treatments. All in all I gave in to paying more for that single treatment, but I made zero plans to ever come back. The treatment was legit and did something, but I found it completely unprofessional for a doctor to push (and I mean push) the most expensive product like that without taking patient concerns of cost into consideration. He seemed more like a used car salesman, less like a doctor.

I purchased a couples massage for my son and his new bride as a wedding gift. The staff called and cancelled their appointment the day of the massage. The reasoning was they were short staffed and didn’t have 2 massage therapists and they would not reschedule. I am very disappointed. I will spend my money elsewhere.

Great atmosphere. Courteous, friendly staff. Very relaxing massage.

First I went to ideal image for ultherapy, when I arrived for my procedure the girl that was going to perform it acted very inexperienced. She started taking my photo, for some reason when this happens I have a small tremor in my head, she asked me if I had seen a neurologist, I told her no nothing was wrong with me, my family physician is aware of it, she left the room for 10 minutes, came back in and told me she could not do the procedure . I left humiliated. I then contacted Jiva and after my appointment with Nancy I was so happy that things worked out the way they did, she has performed this numerous times and spent time with me explaining everything . I asked about the tremor if that would be a problem, she said not at all. I had the procedure today and I am thrilled!! I met the Dr. and I am getting Halo done on Monday. He fit me in his schedule so I didn’t have to drive to Columbus. I will never go anywhere else! The staff was super friendly

It’s hard to schedule an appointment for laser treatments. Apparently there’s only one lady who does the laser hair removal and she rarely works. She’s so nice and I wish I could see her more often. I got a Groupon for a graduation present two years ago.. and since I live in Chicago- it’s almost impossible to schedule my appointments for a convenient time. Each time I call, the lady is either out of town or took the day off.The receptionist is also cold over the phone but a little more pleasant in person.

Great experience at Jiva MedSpa recently with Andrew for my massage. Would definitely recommend!

My experience has been wonderful. I HIGHLY recommend anyone looking at tattoo removal to look here first. I have tattoos on both of my arms that I have grown to deeply regret. I have only done 3 sessions so far and my tattoos are almost halfway gone. I had gone to another facility for another smaller tattoo that I have and after 6 sessions it wasn’t even at the level that my arms are now.

For Christmas my co workers got me a 90 minute massage. I was super excited to go. I had to schedule out about 3 weeks due to their availability. The day of the massage, they called to let me know the therapist called off sick but I could still come just 2 hours later. I was fine with it. However, the massage was the worst Ive had. I told the therapist up front and even wrote it on my paper I wanted a harder type of massage. That didnt happen, didnt even come close. It was almost like a tease. Just disappointed.

Very beautiful facility. Doctor and assistants very caring and efficient.

Bad experience I went to remove the Spider-van and had burns from or to a laser session

It was my first time at the doctors office very friendly and professional staffDr. Nanda is an Excellent professional. I planning to go back again and I highly recommended Jiva Med Spa.

I got the True sculpt done (1 session for flanks) and after that they threw in free Venus treatments (3-4 of them). I did lose some flankage but was hoping for them to be gone lol! Would I pay the money again to get that done? No. But they were very professional and never had me waiting for my appointment time and they tried to accomodate the time best for me.I would def come back here and get other treatments if I wanted.

Got a Groupon as a gift for a massage and was not disappointed! Facility is clean and relaxing. Left the massage feeling refreshed and relaxed. Ashley did a great job focusing on my problem areas and would recommend her.

Bought a Groupon from a place who went out of business before I was done with my treatments. Jiva took on the remaining balance of treatments at no additional cost. They didn’t have to do that. They have been really nice and the treatment painless.

I purchased the 40 unit Botox Groupon. During the injections I could feel Botox running down my face even with an assistant wiping. Results after 24 hours would indicate that little more than 20 units were actually injected.On a positive note the staff was very friendly and knowledgeable.

Awesome couples massage! They made us feel comfortable and gave us some helpful tips after the massage. I highly recommend!

Dr. Nanda, Nancy, Lindsey, Katie and all the staff at Jiva are highly interested in your personal care and experience. The BBL treatment has far reaching antiaging, fully documented benefits. I am told I look 5 or 10 years younger than I am! They are the best!!

Jiva med spa is great! Dr. Nanda and his staff are incredible, easy to work with and super friendly!! I was more than pleased with the service as well as the large selection of take home cosmetics. without a doubt, I would recommend Jiva Med Spa to anyone living with damaged/scarred skin.

Today I received my second treatment for tattoo removal. I could see immediate results after my first visit. As for the reviews complaining about “up selling” please remember that you get what you pay for. I knew when I walked in with my groupon voucher that I would likely need several treatments. Do yourself a favor and do a little research before your appointment.They offer several services and I didn’t mind being informed of what they offer.I think I was more excited that they let my gf video the entire process (at my request) I highly recommend their services and will use them for hair removal as well.

Jenn is AMAZINING such a beautiful woman inside and out, she is a very educated esthetician who knows her stuff! I highly recommend her!!!

Today was my first session of laser hair removal on full legs. I was really nervous at first but Teresa was great! Talked me through it and made me feel really comfortable. She also made it as painless as possible (no laser is ever painless). I checked in and didn’t even wait 3 minutes before being called back for treatment. I’ve also read in some reviews about Dr. Nanda being pushy and trying to hard to sell things which I found to be so untrue! He was great, he gave me ton of options and was never pushing services on to me. I’ve been to multiple laser hair removal offices and they all wanted more than $5000 for full legs, I paid not even a third of that here and they use the same machines. Thank you so much to the staff a Jiva Med Spa I look forward to continuing my treatments with you all!

Thankyou to Jiva for their awesome care and professionalism

Professional, clean and relaxing. We had a couples massage and it was great. Would recommend Jennifer and Rodney.

Ive been trying to schedule a massage with them from A Groupon I purchased for the past 40 days. Have never gotten ahold of a person on their phone line or social media and not even sure this business exists. Its been over a month now so Ive lost hope that anyone works their phones at all.

Dr. Nanda was amazing!! The nicest guy I have met- He is so nice to his staff, and clients both. His front office staff is so nice and professional!! (Katie- I think was her name was the definition of patient) It made me feel way less nervous than I did intially. He explained everything and went out of his way to make sure I was comfortable before the laser treatment. I had a tattoo removal procedure done on my hand and the pain was totally tolerable. The beavercreek location is such a nice place inside and out - I would recommend Jiva med spa AND Dr. Nanda to anyone I know!!!

Im so impressed with Dr. Nanda and his team. Jamie, Lindey, Carrie and Andrea are the team members who have helped me. Everyone is so professional, helpful and friendly. The atmosphere is incredibly welcoming. Awesome place!

Dr. Nanda is very professional and friendly. The office was nice and comfortable. I would recommend Jiva to anyone. 10/10.

Laser hair removal is clean and professional. Massages by Siara are awesome! Clean, well kept, and beautiful medical spa.

Poor customer service over the phone. Made a phone call asking about availability and cost and seemed as if she were in a rush to get to another task rather than take the time to professionally answer questions. Due to this I probably will not be going to this spa.

Nice place with friendly & professional staff. P.S. Be aware - they have a cancellation fees!

I tried the new Halo Laser for Skin Rejuvenation Treatment. Excellent result! Thank You Dr. Nanda!

Do not get a massage from Ruth. She was super awkward, and her technique was rubbing the same spot so much it felt sand paper. It sucks because this place seemed so legit. Beautiful location right by the Greene.

Very bad experience in Laser hair just spend aLots of money

My friend and I had pleasant experience at Jiva Med Spa. The laser session did work however not as fast as we expected. I did Brazilian and they said that it would take from 8-12 sessions to completely get rid of the unwanted hair. i completed 5 session however only about 40% at most of my hair is gone.Dont deposit the money upfront if they ask you to do so. you will be asked to deposit $50 to $100 down to keep the same discounted price for the next package. those are NOT REFUNDABLE. you can find the same discounted price on groupon.

I look years younger after my four laser treatments for my red skin, and my brown spots from sun damage, and some minor scar removal. Im very happy with Dr. Nanda and his staff. I should have done this years ago!

They are AWFUL. I saw a deal on Groupon for laser hair removal so I went to get one part done. When I got there, they convinced me to do my whole body, which cost MUCH MUCH MORE. I asked about my dark spots as well, and they told me it was easy to remove, and they took money for both the hair removal and the dark spots. I trusted them because all of them, the nurses, workers, and doctor were nice, so I believed them. I paid for everything. Now my dark spots are the same. Nothing changed during the treatment or after. For the hair removal, they used a type of laser that didnt work for me, and I kept telling them that it doesnt seem to be working, so about half way through treatment, they changed the laser to another one, and again I didnt see any results whatsoever. By the time they switched me to the third laser my treatments were already over. I told them that the hair is still growing, and they added one more treatment. Now its been about three months, and my hair is growing normally, as if I didnt do anything. And my dark spots havent changed either. They tricked me and used pretty words to get me to pay a lot of money, they care more for the money than for the thoughts and feelings of their customers. And they pretend to be good and care about your opinions, but they dont actually care. And I am now preparing to sue them.

I, of course, got the groupon scam again. They lure you in with one thing and turn it all around.I agree with several of the comments on here about About the Dr at Jiva, being SO Pushy! Like a USED CAR DEALER!He spoke so fast and so much hype about himself.Wow! Who’s so vain! I got the one laser treatment and of course the one on the groupon was not the one he would use on my complexion. How did he know this before I got there and had the other machine, right by the treatment chair??? Convenient, I’d say. Well, the Groupon. That I had paid for and was now sitting in the chair with his assistant at the ready. With my lazer glasses on...he says, i will apply the Groupon to this machine dollar for dollar. So, I think, great, Im getting the better machine. Oh no!He continues...so this treatment is $300 and you’ll need about 10 of these and this special cream and I can do free financing, so on lets just make it $3,100. He taps his head set and ask his other assistant to bring in the paperwork ( and that came in fast) and while I’M being lazered in the chair, wait let me sign this paper!!!I did not sign the paper, but I did spend $90, for the “special “ cream. Which I later looked online, it’s a high fuluting scar cream. And another $200 towards the lazer. So, the whole thing was an extra $300 plus the Groupon.I am so tired of getting scammed that this time I stuck up for myself. I put a stop payment on the check and called his office, left him a stern voicemail, no dirty words. Just, I read the Groupon and it didn’t say that the certain lazer was not available. I told him he could sue me, but people. I speak for us all when I say. No more rip offs!He will be calling me back, Im sure. I’ll keep you posted. Everyone have a good evening!

Cindy gives the best facial.

I frequented here for almost a year, so I got to know Dr Nanda and the staff fairly well. Everyone is really nice, and they try to help any way they can.They offer a variety of services including but not limited to laser hair removal, hormone replacement therapy (only for hormonal imbalance, not gender changes), Botox and fillers, chemical peels, massage therapy, cool sculpting, ultherapy (body sculpting), tattoo removal, etc.They dont offer so-called guarantee packages on laser hair removal, but they do offer treatment bundles, which is kinder on the wallet.They dont accept insurance on their services, except for blood work involved in hormone therapy.All consultations with the Dr are free, so you dont have to worry about paying for something you arent yet sure about. You cant receive treatment for anything other than massage without a consultation.This place is definitely difficult to see from the road. Its in the same building as Stahl Lasik vision center. Though the website says its located near the Green it is NOT in the Green.

Great experience! Superior care and service. Will be going back many times!

I went to the Jiva med spa for laser treatments over about a year. I must say I was pretty disappointed, but was stuck going back because they make you pre-pay for the treatment up front, which for me required several appointments. The good -- nice building, nice area, clean facility, good parking. The bad -- I had several appts get changed or cancelled and often did not find out until I showed up and they said Oh, sorry, the technician is gone this week, or the occasional Oh, sorry, we dont seem to have anything in the system. The manager is a little arrogant, not over the top, but enough that it was a turn off. The laser tech (in my opinion) did a half as*ed job -- I had a few treatments at another facility, prior to moving here, and I had a good idea what to expect. The head of the laser is about 1cm -- so logically it will take a LOT of zaps to cover a large area -- not just a few. I think she was more interested in going home early than in being thorough. Now, not that long after several treatments, I had minimal improvement and feel ripped off. I will definitely NOT go back, and would advise anyone considering laser treatment here to go somewhere else.

First introduction to the business handled horribly. Apparently several spas share space and rhere was some confusion over which spa and service I booked with...several slas sharing same location a simple mistake anyone could make! Instead of facilitating or attempting to help my comcern was met with: Your beef isnt with us and If you were a real doctor... classy ladies very classy! BTW Im not a real doctor I just play one in real life!! Have Dr. Nanda call me...Id love to write a much better review of professional services offered by Jiva☺

Got a 90 minute massage and paid for it up front. I had to schedule out 2 weeks in advance. The day of, I received a text saying the masseuse was sick and had to reschedule. Unfortunately, they knew I was moving and said they could issue a refund! Wouldnt recommend you run the risk of your appointment being cancelled last minute.

Too expensive

Purchased a groupon last year for services from this spa. Initially they were very responsive -- Dr. Nanda is very pushy in talking about all his services and trying to sell as much as possible. Being a service based business owner I understand needing to promote your services but felt it was pretty high pressure, reminding me of used car sales. I completed the treatment that I paid for with Groupon and needed more treatment so he offered to extend the Groupon price to me. I appreciated this very much and put down a $50 deposit for 3 more treatments. When I arrived (on time) for my next treatment I had to wait 30+ mintues. Dr. Nanda walked past me twice as did seven other staff members. I have NEVER made a client wait for me for 30 minutes and think it absolutely unacceptable to wait this amount of time for a SCHEDULED appointment. Oh, and the no refund policy. Cant get my $50 deposit back because there are no refunds. Not impressed and not happy.

Me and wife had wonderful experience

Always friendly and great service (once you get in), really hard to ever get ahold of anyone, must always make multiple phone calls to get through. messages may get answered in a day or two or more

Never even know this place existed

In and out. Like cattle. Staff was fake.

Nice place

Terrible!

Friendly staff!

This place is the WORST. In fact, words would FAIL me to tell you how terrible this place is, the folks that work here are just downright RUDE. They BUTCHERED my friends face -- a simple hair turned into a blistered nightmare.Time will only tell if they left permanent scars.Oh, the worst part?? It was just before a wedding and the staff at Jiva did NOTHING. Heck, they wouldnt even refund the procedure.If youve read this, consider yourself warned.