Dealing with this place was a whole nightmare. Not one employee there knows what is going on. I hated every minutes of dealing with them so much so that I wanted to call a whole different company to tow my truck away from there. Un-professional, un-organized and RUDE. Avoid this place like the plague.

First off lady at the front desk is very rude we talked to the owner of the place about getting stuff out of the car when we went up their everything was good he was making a copy of the license and had to call her over their for assistants and she tells us we can’t get the stuff out with our proof of ownership my husband then tells her he had the paper they mailed and his ID matching the address she said we needed the title it wasn’t till I jumped in and had to tell her that obviously he was on the title or they would’ve sent him the certified letter and that if she looked on his ID and the certified letter everything matched that she finally let us go get some stuff out the car I don’t know if she was just having a bad day or what but from the other reviews seems like she’s always like this she literally had a whole attitude with my husband from the moment she walked in she definitely needs to work on her customer service skills

When you’re working in the customer service department, professionalism and customer service skills go a long way. This is by far the rudest and most unprofessional company I’ve ever had to work with. Today I missed an appointment due to unforeseen circumstances and when I called to reschedule the appointment the lady with the missing tooth was the rudest ever! All I was trying to do was see what time I could come to the yard to pick up my sons items and she went completely off! She told me she was picking up lunch and would get there when she gets there! What kind of company reply’s like that when I was simply trying to communicate a time to meet up with her. Not to mention I did her a favor by coming back to the yard at her request due to her having an irate customer at her gate when I went there initially at 10am therefore SHE requested for me to come back at 1230pm. ( Like I said earlier I did miss the 1230 appointment due to unforeseen circumstances and called back at 110pm) But when she had a problem earlier that morning, I was open and willing to accommodate her. No Problem was my response. Now my sons school meeting did run longer then expected and I called back 30 minutes later to inform her as well as reschedule an appointment, only to be meet with, I’ll be there when I get there! I run this tow company alone and you can sit there until I get there is completely and utterly ridiculous as well as unprofessional as a company. She was very rude and continued to argue her point of she waited for me now I should just wait as well as she’s not going to give me a time of arrival. Just she’ll get there when she gets there. I again explained well can you call me and let me know once you’re on the way or there so I can come back she again stated she’ll get there when she gets there she will not give me a time. I AGAIN explained there is no reason for the rudeness and poor managerial skills and for one reason or another she became more ridiculous and impossible to deal with. When I pointed out I was courteous enough to reschedule when she was dealing with a situation, her response was that was none of my business! 🙄 However she made it my business when she used that at the reasoning for me to come back at 1230. Anyways long story short here is, if Tricia is the face of this company the reviews will continue to be an epic fail as she is the absolute by faaaar the most unprofessional person Ive ever had to deal with on a professional level. I will say this! Thank God they ended u sending Ramon out to meet me, HE was very kind and understanding to this entire situation and if it wasn’t for his compassion and willingness to help me I’d give this company 0 stars!!! So thank you Ramon for your help and kindliness! La Uno better keep him on because he’s truly the clean u man behind that poor excuse of a representative Tricia. (I may have the spelling of her name wrong) But the fact still remains that this woman is ultimately a poor reflection to this company!

5 hours and the Company my insurance called failed to get the job done but La Una stepped in on a Sunday … late evening and ACED it and wasted no time doing it. Thank you La Uno. You saved me ❤️

Lady on the phone was extremely rude not the correct way to treat customers

Tore my bumper apart but they got the car out the ditch 🤦🏽‍♀️

SUING FOR EXTORTION. Avoid at all costs

Fast service AAAAA++++

Fast service, Owner was very courteous and professional. The price was very reasonable. I recommend this Company and give them 5 stars ..Thank you Mr. P @ La Uno Towing & Recovery

My vehicle needed to be towed to the dealership and driver Santos arrived in a timely manner. Santos was very professional and even had my car at the dealership a few minutes before my 8:15am appointment.

These people almost took my mothers mirror off the truck this morning while we were stuck in traffic flying by and the police said they called for an emergency wrecker which means first one there but they still need to abide by the laws and I’ve read reviews and replies by others. YOU ARENT AN EMERGENCY VEHICLE STOP DRIVING RECKLESS LIKE ONE. This so called junk company with raggedy trucks shouldn’t be in business or on the road. TDLR said that this company is known for not following their guidelines and have been fined. Unprofessional poor excuse of a company.

This company drives wreckless and came with in an inch of taking my mirror off my truck trying to get to a wreck. They think they are the police by driving around traffic on the shoulder. I contacted the police me they said they shouldn’t be riding the shoulder like that, they informed me to contact tdlr and DOT because they said that I their tow trucks weren’t legal on the road and they’re running around with no insurance. Police dept said they receive a lot of complaints about this poor thing called company

This company is running illegally around Beaumont. They do not have proper insurance for towing and on the hook .They also do not have TDLR They dont know what they are doing and they think they can go around the laws to try to make money ILLEGALLY. They steal the stuff from the cars when its at their storage...and their trucks smell like weed

Price gouging rude people

I really appreciate Primo for helping tonight with my flat tire. Definitely a life saver. Highly recommend this company!!

Great

Excellent service. Timely response time! Very pleased with driver Primo. Service was greatly appreciated. Will reccomend to family members in Beaumont area when in need of a tow service.

These guys are the best! I was in an accident and they came to my rescue! The driver was so polite and helpful on scene and Tricia, the woman who runs the office, walked me threw every part of the process start to finish. I would recommend them to anyone and will definitely be a life long customer!

Driving wreckless and very aggressive. Wouldn’t use this company or recommend to my worst enemy. They don’t care about anyone on the road

They took my headache away after the flood with no problems. Worked quickly on it too. It wasnt even 30 min. He took care of another clients tire then removed some cars for me. If I ever need help again Im calling them!

Another car and my car struck a piece of metal on the highway at night, and popped our tires. Permo (I believe that’s how you spell it) quickly came to our aid when he saw both vehicles pulled off on the side of the road with two officers assuring we wouldn’t get hit. Permo helped both of us out changing our tires quickly, stating he didn’t want us and the officers to get hit, and that there was no need for payment. I am so appreciative of his service! Will be recommending this company!!!

Premo was my driver was the best wrecker experience possible very respectable and took me to the closet tire shop for a great price I will definitely be referring them

Never use this junk co money hungry 😡

Fast

Primo and his wife are amazing... thank you both sooo very much for the help last night.. primo thank you for giving my son something to look forward too he was so happy he had the chance to help.. amazing work

I’ve seen these trucks drive crazy all the time and today they cut me off and almost caused a wreck on the highway trying to get to a wreck. Learn how to drive. I wish I could give zero stars

The driver premo is rude wouldn’t let my gf use them again. Trashy company scammers

Very friendly and professional

These guys drive crazy. I was on the interstate last night and these guys flew past me driving like a bat out of hell, the traffic was stopped ahead and the tow truck driver jumped out of his truck on the interstate and throws his hands in the air, like if he’s try to fight the driver of another vehicle that was also stopped in traffic. Then once he jumps back in his truck he continues to make his way through traffic by driving around the cars through the grass and tearing it up. These guys are very unprofessional, and to the very rude driver that was putting me and my kids in danger, I will also be complaining to the police department.

Junk company, junk trucks rude employees.