As with most businesses these days, the retailer was short staffed at that time. Waiting time was extra long but the sales representative was able to help me quickly while he was at a stopping point with the customer ahead of me.

I am not the easiest person to deal with when frustrated. And it never fails every time I go into the Verizon store in Beatrice they have worked their magic! Deb used to be the only person I would trust and now I know I can trust them all! Mike is an amazing customer service rep. And always puts me in a better mood, even when Im upset gets me to cracking up and does whatever it takes no matter the length of time to get the problem resolved. I sat there yesterday for a couple hours after my phone went awall and there was a couple of new people and Mike still took the time! This store doesnt get enough credit!

This was a great Verizon store to go. Empty and fast service. The person working was knowledgeable and I didn’t feel like he was pushy or trying to take my money. They also had a lot of product that I didn’t have to order online. You can make an appointment online also but we did walk in.

Staff is always friendly and helpful. I usually visit during the morning hours when there isnt a wait for help; usually just another person paying a bill.

They were very helpful once I was able to be helped. It was a little longer wait than i has been prepared for but overall good service

This place is always friendly. But they never pressure you into a sale... If you want something they will help you get it...

Having to make repeat visits to handle a simple refund. Not impressed.

Very good people. 👍

I bought car charger for smart phone.Good staff.

Ben did an awesome job setting up my new phone very professional he answered all my questions it was a wonderful experience

My experience was excellent. My iPhone 12 Pro Max needed the final activation and number changed from my previous iPhone to give to our son. Service excellent and quick. Thanks 😀

Lisa and the manager were extremely helpful getting the phones explaining everything to us switching everything over to the new phones and in a very timely matter very friendly service very pleased with what we accomplished there in with the people

Deb is by far one of the best reps that Verizon “Victra” has. She is simply the best very hard worker

Deb was very helpful

Very helpful. With a very busy lobby he juggled several people and was very courteous.

Not friendly not helpful at all I traded carriers and they always gave me the wrong generated code was not happy cause I needed a phone

The customer service people are great at this location. Theyre super friendly and dont mind taking a moment to talk to you.

I believe i worked with Lisa and my experience was amazing she was quick and did everything right and was very very nice

Deb did a fine job was trying to help us and deal with other customers she was the only one working the store ( they could use more help) she handle the pressure great . We got our phones and had them setup no problem. Thanks Deb

Overall experience was amazing. Fast friendly service!

Quick and easy upgrade with all questions answered.

Last time I was here last year it was terrible .This time was a whole new atmosphere. Nick was amazing and they all were very knowledgeable and professional!

Had a good experience, he was very helpful and took care of our problems.

I bought a flip phone in Lincoln. And took my Dad to Beatrice to hook it up before they shut off the 3G network. Hunter was happy to set it up and even got the contact list switched over. How nice is that? I paid $30 and Verizon is giving me the credit off my account. Essentially free repair if the phone gets wet thanks to Hunter for going the extra mile.

Debra was very helpful and explained things so we could understand. Sometimes twice!

Always friendly staff - Ben is very kind, positive, and always willing to solve whatever problem you have!

Courteous knowledgeable. Good vibe.

They are so slow and not completely honest with you. Definitely only out to sell products but not to help with its issues. You will wait an hour or longer to get any help.

If ya need a phone. They got some.

Absolutely horrible customer service, the woman sent my friend home with a new phone still wrapped in plastic. Didn’t even exchange her SIM card, told her that “they don’t do that anymore to save time in store”. We later found out when we still couldn’t get her phone to work and went back into the store that they are definitely supposed to set up your phone entirely for you in store. Thanks, 0/10

Very helpful and knowledgeable

Would give 0 stars if it was possible, TERRIBLE experience! We went in to switch on Saturday and thought everything was GREAT then we checked into different phones Tuesday in Lincoln where we live we had been in Fairbury camping for the holiday weekend. When we got the Lincoln store we found out that most everything that was told to us was a lie so we went today to return the phones and didnt receive back nearly what we originally paid then we went to Verizon here in town to get new phones and ended up with nothing because the return wasnt processed right AND we realized how extremely over charged we were at Victra! WISHING WE HAD NEVER MADE THE SWITCH TO BEGIN WITH AS WE ARE NOW WITHOUT PHONES AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!! WILL NOT RECOMMEND THIS PLACE TO ANYONE!!!!!!! PLEASE MAKE THE DRIVE TO A COOPERATE STORE IN LINCOLN AND SAVE YOURSELF THE TIME & STRESS OF DEALING WITH THIS NIGHTMARE OF A PLACE!!!!!!!!!

Went to have warranty phone transfer to new phone tonight.......they were in a hurry to get us out of there and didnt wait until everything was updated. Got home and all photos are gone!!! That was exactly what we didnt want to happen. we have had this employee help us before and he is not concerned about good customer service, only how fast he can get you out the door.

Went in store as we couldnt resolve cell phone service issues on line or over the phone, granddaughter has iPhone, constant problems with data and no service available issues. We did not have a good experience, the associate that helped us was friendly enough, but kept trying to get us to buy a higher priced plan, didnt fully answer or address our questions and or problems, we left frustrated, and unresolved issues. While they have large selection of phones,and accessories, including all the newest and popular ones, they lack in reliability in our area

Friendly service but prices to high

Zero stars if I could. They have no idea in what order people come in. We sat there for 30 min and didnt even get acknowledged. 2 groups got waited on that came in after us. We finally just left and drive to lincoln. It was well worth the drive to have professional service.

Amazing experience

First they take your money, if they cant provide what you want, THEN... theyll tell you that they dont return money. So youre stuck having to get something you dont want for the money they refuse to return.

Some of the employees did not know the benefits and offers they have and their product knowledge was limited. Other employees made the transition to a new device easy and painless.

Very pleasant experience. Lisa was amazing. Helped me with EXACTLY what I needed. She went above and beyond to help me. Thank you Lisa and Verizon Beatrice.

Great staff, knows what they are doing when having phone issues.☝️

The employees are uneducated and do not know what they are doing. They spend more time asking each questions and ignoring customers than they do actually helping. They are extremely slow and unprofessional. This store needs someone that knows what they are doing and can actually staff people during busy times.

Great fast service

Helpful staff!

Knowledgeable, efficient, friendly and professional

Trying to activate phone and Rodney is so patient. Wonderful person.

Just needed a charging cord

Ashton was very patient and so helpful. Every one there allows as much time as you need, you never feel rushed.

Very good help

They have phones on display that they dont even sell. They are expensive, some are rude, and unwilling to help. The guys seem to be the most helpful. But the women are very unprofessional. This is coming from a guy.

Some of the best service coverage ive experienced with a cell phone plan.

These guys are great. Got one line for the price of two.

Not happy with them. I wanted to upgrade my internet said I couldnt

Did great job of transferring data from old broken screen phone to new one.

See

I sometimes go here to get advice on my cell phone and pay my bill.

Nice employees very helpful

Helped straighten out my wifes phone

Very helpful and kind

Very helpful staff.

Very helpful

GREAT PLACE

It was good

Helpful people

Amazing staff.

Ok

Rude