Very accommodating & professional service.So nice to walk into a AT&T store (any store) and receive young employees that sincerely care and are eager to help and have good customer service skills*****

Kevin is awesome deserves a lot more for what he did for me

The manager lied to me when I got my plan. Said I would get a 500$ credit for trading in my phone when I got a new one and I never did. I even changed my phone number to do it. I have called At&t since then and they won’t do anything about it. He also had me change to a business plan when I don’t have a business, I’m guessing because he got credit for that. Don’t trust them.Addition to prior review.I responded to their response on this review and emailed them advising of my experience. NO RESPONSE.

My wife and I went to this location this afternoon, and we were very happy with the service and information Samantha provided us. She was very helpful to us in figuring out our upgrade and changes to our plan. She was attentive to our needs and was able to answer any questions we had. I highly reccomend this location and Samantha to help figure out your phone needs!

Nick will be there in a few minutes if you need me to come in or do you

Extremely satisfied with Samantha. She is informative and very polite. Went her way out to help me. If you go to this store ask for her. I was there on 11/7, she and the manager were very polite.

Kevin and Sam were so helpful and spent so much time to resolve my issues. They were pleasant and safe.

Went to this location today and the associate opened the door and asked if I had a quick question. I said no I need to buy a mobile hotspot. He told me to goto another store he was just about to go on break.NEVER SHOP AT THAT STORE... LET THEM GO OUT OF BUSINESS.

Everyone is nice BUT they dont tell you about early termination costs, activation fees. Got free watch and associate said, if you dont want to activate it just cancel after a month of trying it. Didnt say there was an early termination fee of 150.00 or once you sign up its on a 2 year contract. From now on will go to an AT&T company store AND in two years will be ending AT&T cellphone service. Ask about fees, contracts and early termination costs. One star is too many

Kevin is very knowledgeable and helpful.

Ray took great care of me. Fast in and out with brand new phone. Thank you!

Very helpful anytime I go to this location. This is the only at&t store I will use

ENTER AT YOUR OWN RISK. Wish I could give negative stars. I have only written a handful of reviews in my life, and those were only for instances when I felt that customer service was exceptional. I have never felt compelled to write a poor review, ever. I think I try to give people the benefit of the doubt and to dwell on poor service and spout my experiences just isnt me. This particular vendor, however, deserves an exception. I purchased an iPhone with a new line at this Bay Shore location at full price. Twelve days later I returned to the same location to purchase a flip phone with a new line for a young child. Always anxious to push a more expensive option, the salesperson informed me that a promotion would enable me to purchase an iPhone 8 with a new line at half price. I asked how long that promotion had been going on, as I had just purchased a single new iPhone 8 with a new line 12 days ago from the same store and was not informed of the special. Guess what? The special coincidentally started the day AFTER I had made my recent purchase. As the phone was still in its returnable period, I asked if the salesperson could issue a half refund on the 12 day-old new phone. He insisted he couldnt do ANYTHING and recommended I call customer service, which was just a way of sidestepping my questions. I insisted that the reason I went out of my way to come to his store was FOR customer service. Very reluctantly, the salesperson called AT&Ts customer service line. An hour elapsed during which time the call was transferred from representative to representative, from supervisor to supervisor. Finally, the top supervisor informed me that while he hated to be this blunt especially as I was calling from inside the store on the salespersons phone, the salesperson in the store -- the very one I had been dealing with for over an hour and who insisted that there was nothing he could do -- was, in fact, the ONLY person who could issue any kind of credit or refund. He went on to say that the whole call to customer service was a ruse by the store salesperson to appear responsive and helpful, which clearly he had no interest in truly being. I asked him to repeat what he had said. The phone supervisor re-confirmed that the sales rep was totally lying to me about being powerless to issue the refund/credit. For some context, let me say that I have SEVEN devices attached to my monthly AT&T plan and that I have been with the company since the early to mid 1990s, since the company was called Cingular. As a longtime customer in good standing with a significant monthly bill who was clearly looking to expand services, why would a salesperson refuse to be decent? Why couldnt the salesperson honor a promotion in the phone grace period? Why does a phone purchase have to feel like a slimy sales transaction that leaves one feeling suspicious, cheated and abused? Do not bring your business to this location unless you are comfortable with sleazy, underhanded sales tactics. Oh, at least two reviews posted here are from salespeople, not customers.

Bay Shore AT&T store is the best. Ray is always very helpful and makes sure you are satisfied with your purchase.

It was great we go there all the time.

Professional, patient, informative, personable. Great experience

Great customer service. The staff is extremely accommodating.

Ray is amazing and this store is the best. I will only go here. Thanks Ray

Great service,very nice guy by the way,very helpful information.

Great service and knowledgeable staff that helped me.~Cyndi~

Couldnt be happier with my new DTV service

Friendly and quick service.

Tried to sell me a prepaid sim for $30. Available for free online..

I wouldnt shop anywhere else. They always go above and beyond.

Place sucks