We contracted Creekview Wood Flooring in 2020 for a job with about 2800 sq ft of hardwood flooring in our home. The job included installation of new hardwood and refinishing of old hardwood floors. We got multiple quotes but we went with Creekview floors because they seemed the most confident and their google reviews seemed good. Unfortunately, there were multiple things that went wrong.On the second day they were on the job they backed over a walkway with their trailer, shattering some of the slate tiles there. Kevin, the job manager, tried to say it was our fault because the supporting cement was “not to code” (not true, he was citing codes for city sidewalks, eventually they repaired this but it took about 5 weeks).They told us we could pick colors from Bona stains, or Minwax and after buying our own samples of stain colors, we decided on a Minwax color and Bona finish. When they applied this stain and finish, it ended up having a very white uneven finish coat on it, like someone had splattered milk across the floor. They claimed it was our fault because of the color/finish combination we picked. If they thought that the outcome was going to look bad, why would they put this on the floor? They were NO help during the color choice process and didn’t say a thing to us before staining the entire floor. In fact, during the time when we were choosing a color, they suggested a few but when we were having trouble settling on the right color they left, leaving us to mix and apply samples on our own with no assistance.Eventually, they agreed to do the whole job over at no additional cost but when they did the next stain job there was about 4-12 inches of dark areas outlining the walls and door frames. (Google “picture framing hardwood floor”) /. Chris, the owner of Creekview, told us that we did not know what we were talking about and that this was normal when using a dark stain color. He also blamed us for picking a Minwax stain color (even though he had never mentioned any issues with Minwax and encouraged us to look at both Bona and Minwax stain colors). There was stain splashed on the walls, the base of the kitchen cabinets, and doors. Unfortunately at that point we had to part ways with this contractor.Fundamentally there was a lack of communication throughout the entire process. Chris was not involved much initially and it was apparent that Chris and Kevin (the project manager) weren’t communicating with each other as much as they should have. Eventually, when our 3 week job ran over into week 4, 5, and 6, Chris personally got involved but he was frequently very defensive and accusatory when speaking to us. I’m really not sure how it got to that point but it was very disappointing.There’s a lot that happened and I can’t put everything into this review. I waited 2 months to let this sit before writing a negative review about this company but even with that amount of time my feelings have not changed and unfortunately I cannot in good consciousness recommend this contractor to anyone.
Chris did a great job for us refinishing floors, stuck to his price and timeline. Would use his business again without hesitation. The floors look outstanding now.
Chris and his crew did an outstanding job from the beginning to the end. Polite, clean, and respectful of our home. Our new floor is beautiful and shows the quality we knew we were getting. We highly recommend Chris business and wouldnt hesitate to use his services again.
Chris and his guys are very professional & hard working. They go above and beyond for their customers. High quality work for a fair price ☺️
We were really satisfied with the quality of the work and his/theyre ability to get ito floors done in the time we needed them to as it was a last minute decision to get them done! Also very happy that they were able to remedy a problem that we thought didnt have a solution. Thank you!!
Very happy with the job done by quick wood floors price was great and they were quick in left no dust to speak of. Very satisfied customer would recommend to others!
Chris does high quality work and is very knowledgeable regarding wood flooring. We love the work he did on our gym floor!
The floors look amazing!! Chris was prompt, easy to work with, and very professional.
Did not show up for our appointment. Did not let us know he wasn’t coming. Would not return calls.
This is a wood floors businesses They do installing, refinishing, finishi