Best rental car experience Ive had so far. Super friendly and easy to deal with.

We rented an SUV for a trip to Florida and got a Tahoe. It was a little dirty in the trunk compartment, which we didnt raise hell about. The check out/check in process went smoothly. The young lady that rented us the vehicles(2) was super nice also. The process didnt take long at all.

My reserved vehicle (minivan)was not onsite. One associate was going to upgrade the vehicle to an SUV that was onsite and the other associate told her she couldnt do that. Afterwards she advised me, the customer, that I would have to travel 20 minutes away from their location to the airport location!

Everything was good, except I was surprised my car didnt have GPS. Staff was helpful and vehicle was nice and clean.

Very friendly & professional staff. Smooth online & in store reservation process too. The vehicle is clean. I have found a home for my future vehicle rentals.

Reserved and paid online. Vehicle was new, clean, and ready to go. Pick up and drop off was easy and quick. Perfect for our family road trip out of state.

Worst customer service ever. I wish i the was a -5 option. One of the men at the desk is really rude and lack social education. Was bringing my car back and saw that i was added extra charges i specifically didnt asked. I tried to politely ask him about it and his anwer i am not here to remember things and i was literally there 5 days ago i know he remember me. I never felt so belittle in my while life, was treated like a noxious bug. Please go somewhere else if you can.

Good experience, car was ready, agent was polite and professional.

The service was great, the customer service was very helpful the car was clean

It was a very easy and straight forward booking process. The pickup and drop off process was a breeze. Although we didnt get the vehicle we were expecting, the one we got was equivalent in terms of size and performance and honestly served us better than the one we booked would have. The vehicle itself was brand new and very clean. Thanks, I will definitely be using you guys again!

Because of the lack of choice in vehicles but the up keep of the car it was the worst rental ever no one should have to drive something like that with 3 days prior notice of the rental I paid for a full size car and was made to take a mid size car or a truck not only that the air went out had to go to the airport and that car was even worst !!!!

AVOID THIS PLACE. BEWARE. Prepaid rental and received call 2 hours prior to pick up time stating they did not have vehicle but were working on replacement, called again and asked to come later then original pick up and would have acceptable replacement. Finally called me back 45 minutes prior to previously agreed pick up time advising do not have the vehicle nor the acceptable replacement. Then they refuse to refund the money because they are saying cancellation past original pick up time. This is a complete scam and should be investigated. You can not keep the money and not provide the goods or service. Dirty Operation. Please do not waste your time with this place.

I didnt have any problems renting a vehicle. Everything went smooth from renting to returning the vehicle. Great customer service!!

The service is very professional they treat you like your family they go over everything even though I ordered it online but when I pick it up at the store off of ONeal Lane and airline it was well beyond expect with the service and the return thanks budget

The older gentleman there was very informative, professional and polite. Vehicle drove great and great on gas. Was very clean.

Never been but when I need to go I will go but Im sure its five stars because everybody talks about them

Customer service is awesome

Because I didnt get the car I reserved online

Reserved a premium SUV over a month out from when I needed it. The day I pick it up they have none. Ended up having to downgrade to a minivan that hadn’t been cleaned, stuff spilled all over the seats. Manager there said that I could get the difference refunded by calling customer service because it was a prepaid reservation and they couldn’t do anything. Called customer service and they said I had to wait until I dropped the van off to get the difference back. Called after drop off and spoke with Rose, she claimed it’s only a $58 different between a van and a premium suv. Even today for the amount of time I rented it for they’re a $500 difference. The day I reserved it was a $150 difference. Absolute ripoff. Will never be using budget again.

Was going on vacation Memorial Day weekend and needed a bigger vehicle, so I paid extra to reserve a SUV at the Siegen Ln. location and when I went to pick up my vehicle they had rented it the day before. They then sent me to the BR Airport location and said they had cars (they were half an hour late). They also had no cars and sent us back to Siegen who had received 3 vehicles from Lafayette (1 was not eligible for rental b/c of a recall). In the end they gave us a sedan with no compensation for the reservation extra charge or for the larger vehicle. Will never use Budget again. They do not know what they are doing and do not understand the term RESERVATION

Avis/Budget clearly states you can use a debit card to rent vehicles but once there you have to have a major credit card

Employees at this branch are not helpful. They denied my temporary drivers license even though the corporate policy is to accept them. They then didnt even help me find a solution. Luckily the BTR airport location accepts temporary drivers licenses (like they should) and the agent there was way more helpful. AVOID THIS BRANCH AT ALL COSTS.

Long line, Long wait. Only 1 Rep servicing customers and cleaning cars. It was frustrating!

The rental process was fast and easy. I was given the choice to prepay with additional discounts or pay at the counter, which was awesome. The price was great and the return process was hassle free.

Friendly service

Everyone was so great it started with Josh at the Siegel lane location he was so very nice and helpful

Best rental experiences I have ever encountered. The vehicles and the staff are excellent. Always on time and very clean.

Best price in town l was in and out in 5 minutes

Went to pick up a prepaid full size car. It was the last car available and it was covered in bugs (not washed) and smoked in (heavily smoked in, I may add). The trunk and glove compartments were muddy and dirty. I could have another car if I agreed to upgrade for $15 more per day. Additionally, the owner was unpleasant and unhelpful. He spoke rudely to his employees... will not be back.

I got a Great price on a rental for a week. There were also several promo codes for booking online that reduced the cost and upgraded us to a full size (2018 Altima)!!🌞About 6 minutes after arriving at Budget we were leaving in the rental. Booking online is definitely the way to go

Worst service ever

Service was horrible, reserved vehicle, paid for ahead of time. Arrived and vehicle full size was rented, then was given a smaller vehicle mid sized for same price and was told it was the same. Very disappointed!

The guys there are always top notch customer service

The service was good. Got a free upgrade

I am happy with the service

Cause yall let me get the car for a week with my card with my name on it in when I bought it back to pay for some more days yall toke The car in said now I need a credit card why yall didnt do that first thats not right I had to take a bus home just because of yall in I lost my job because I didnt had no way no more cause of yall

Fast service, but they could have cleaned the car inside and out before re-renting it.

In a brief synopsis I spoke with approximately 20 Reps, Supervisor s, Managers...to no avail. The last gentleman I spoke with paid attention in training and was able to notate the account to apprise the agents at the Airport.

Great price for a nice car. Staff was very friendly. I would definitely use this office again when I return to Baton Rouge.

SAVE YOUR TIME AND MONEY USE ENTERPRISE RIGHT UO THE ROAD. There is no budget here they charge an extra $10 a day for a lesser vehicle then enterprise. They lost my reservation, and denied me my pre booked price. The vehicle wasnt ready in time and smelled like a dog lived in it. The man at the front is less then helpful. Denied me a ride me a ride to my vehicle but will charge you more if they have to go get the rental (enterprise gives a free ride to get you where you got to go). I can not stress enough, DO NOT USE THIS PLACE.

Service was extremely horrible. Reserved a car a month in advance and still had me wait two hours and still didnt walk out with my car!

I will never go back. Enterprize is so much better. They are nicer, they have more than one person in the office.

Fast and professional service

It was no success today it sad

Go else where lol dont waste your time.

The guy mostly gave me the impression he was hoping to get rid of me quickly by making it immediately quite clear he would probably be unable to help and by suggesting I take a Uber instead.

Never rent from here. They bill your card for hidden fees after you get receipt that says Your Total Due is $0.............Be CAREFUL!

The guy at the Siegen lane wasnt friendly, and the vehicle that we had rented broke down on usWe had to be towed. The vehicle hadnt been serviced.

Friendly and accommodating

Horrible service & staff

Staff at Budget are patient in service.

Hard Time wasted my gas

I never had a credit check at a rental car place. I guess I will stay with enterprise

The was perfect

Very unprofessional staff...I will NEVER use this company again & I recommend you do the same...

Horrible want ever use them again and advised no one else to either

I was very displeased with my inability to reach the branch where I was suppose to pick up my car.

Great Rental Great Service

Counter personnel and car selection tops for the price. Only drawback was surly car wash/detail personnel that interrupted process to complain. Keep that in the back room!

Amateur at best