My first time here for something other than tires. Seems like good and knowledgeable technicians. Great personality and service. Oh and they do have coffee and snacks. Yum !!

Service was detailed Oriented they check all that was included in oil change package. They found issue with battery in their own which I did have a slight issue starting the car but I didnt tell them. They recommended other needed services but did not pressure me which was a plus for me. They kept me informed throughout the process. Good service overall even though their was a fair waiting period. This is my second visit

Visited the store again and had the mechanic explain the issues going on with my vehicle. Again, Tommy ensured I received swift service and the mechanic provided a list of concerns and a game plan to get it all taken care of. Love the great service from this team. The exemplify the meaning of being team players.

Wanted to give a shout to Desean for being so kind in helping me get my tire pressure fixed in just a few minutes! Great customer service :) God bless you Desean for helping me!

Amazing store everyone was amazing! I definitely will recommend this location! I appreciate the honesty.. the store was clean and attitudes were positive and friendly. Definitely changing to this location to get my oil changed and tires.

Really nice people and very helpful. they work efficiently !!! i’ll always come back here for anything i need for my tires

Had great service, the Manager Mr. Desean Preatto was very helpful in helping me chose the right tires for my Vehicle.

Service great techs are professional and the manager is courteous 5 star rating the waiting area is like home snacks coffee and water for your taking awesome place

Mr. Tommy Evans & Mr. Desean Preatto was very professional and helpful. From my initial phone call to the entire service process, my experience with NTB was amazing.They were polite, professional and everyone treated me like a valued customer. They went above and beyond to give me great service at a fair and reasonable price. I wouldhighly recommend NTB to anyone

I received great service. They kept me informed on what was going on with my vehicle. The Service Manager TJ was very professional he was really helpful when I dont understand everything that was going on with my vehicle. I will must definitely be returning to this location.

These guys are awesome. Was stranded on I-10 and called every tire shop in town with no help to get the right tire size for my van. They had a set for me and were checking other local inventories to see if they could get me back on the road as soon as possible. TJ was the guy who helped me and after over a dozen phone calls with tire shops and towing companies he was the first person I experienced that was friendly and willing to help.

Love the staff here! Everyone is always helpful and help me understand the things I ask. Recommend 10/10!

Tommy, Kim & Cornell & all staff were very nice! Quick and efficient service. I am very pleased.

Booked and Appointment for 7:30 and they attended to me as soon as I arrived at 7am.. Great customer service Kim & Deshawn.. I will definitely be back for all my vehicle needs!! Thank you

The staff is very polite. The service was amazing!! DeSean, the store manager I think, was very helpful and made sure I received updates while I waited. I’ll definitely visit again and recommend this location to others!!

T.J. Was very helpful from the first call, and throughout the process of replacing two tires on my car.. I would recommend and will return…

SERVICE WAS GREAT! Friendly customer service from all of the staff as always, especially the manager T.J. The waiting area was very clean and comfortable while I waited, the bathroom was clean and I was even offered coffee or water. NTB Coursey location definitely deserves five stars.

This is one of the best tire service I have gotten!! I was asked if I wanted water and even snacks while I waited for my tires to get done. I recommend this place and gave them five stars!!!

Very nice, great customer service. They offered snacks and coffee while I waited. Service was good. Highly recommended.

I came in with my momma to get oil change and inspection. The oil change and inspection was detailed and quickly done. The service manager TJ was very friendly attentive and helpful. Will be using this facility again. If you go there, ask for TJ he will get you right.

Went for a oil change & Tires…TJ the manager there was so nice & quick! Detailed about the services needed because i was clueless! Great customer service…

I recently called the store and spoke to TJ to get a quote on an oil change and break job, he was extremely helpful. My first visit to the store was today and the staff is just as amazing in person as they are on the phone.

I will never spend another dime with this company. After my daughter was almost ran over by a tech driving wreckless at the Airline location before it closed, I thought I would have better luck at the Coursey location. I needed 4 new tires. I walked in and was barely greeted by the guy at the desk. The wait time was ridiculous as I watched the tech working on my car constantly walking away laughing and talking to the others. To say I spent over $400 here, I wasnt exactly pleased with the poor service or the grease all over my center console and passenger seat. If I could post the pic I would.

I Had A Great Experience Getting My Oil Changed. I Was Educated About My Vehicle. The New Management Team Was Awesome.

Only July 2nd, 2021 I went to NTB to get an oil change and I was offered additional services that I needed and not just services to make me spend more money. The technician Nicholas was fast and friendly. The counter person Kim was helpful and even the store manager was friendly and helpful as well. Overall, I enjoyed my experience and will tell my family and friends to go there as well.

The service here was absolutely excellent. This location is the best as far as cleanliness and friendly atmosphere🤍 Very refreshing and I am more than happy to give them my money every time!

Exceptional customer service and service to both of my vehicles. DeSean, Carnell, TJ and Kim are the absolute best. I havent received this outstanding service in a while. I evacuated to B.R. Pre Ida hurricane and needed a wheel alignment and oil change for both vehicles and when I tell you phenomenal I mean just that. Thank you for your outstanding service

I Cane In, I Needed Tire Srvice & To Get My Vehicle Checked.... I Had A Great Experience With New Management Team.... Awesome Location!!!

A brand new facility with a great staff. Your vehicle will be in excellent hands. Take care of all your tire and maintenance needs in one place.

Kim was a great help to us working out of state when our truck broke down. Ntb technician did a great job on the repairs.

Great customer service. TJ, the Service Manager, very nice and helpful!

Tommy Evans was extremely friendly, excellent customer service and very knowledgeable about the products. He even took time to set my kids up on the tablets in the lobby to keep them ocupied.

During my most recent visit, TJ, the service manager, displayed professional insight as he analyzed the tire on my car. Not only did he relieve my concern regarding my tire, he also provided insight on additional work that needs to be done on my vehicle. I am looking forward to allowing NTB to perform the work required in a few weeks!

I took my truck there to get 2 new tires & get a frontend alignment…. My truck was the only vehicle in the shop being serviced…. It took them about 2&1/2 hours for them to tell me that my requested service was complete…. I payed for my service….. this where it all cars apart….. after paying, I got in my truck to leave and my front wheels was burning rubber as I drove…. I turn around went back told them about it and they’re response was u must have wrecked ur truck in the past…. And there’s nothing we can do for u…. No refund, no correction to they’re problems that they created…… please never deal with this company they will rip u off…

Great location for Tires and service come and see me and my Team and I promise well do our best to fix your vehicle in a timely manner.Best place for your low price tire garuntee.Thanks to all customers that come to this location,we truly appreciate your business and your loyalty!!NTB Store 195 and Team.

I really enjoyed the professionalism exhibited by TJ. He is a dedicated hard worker. Thank you for your help!

Very nice atmosphere. Store very clean. Employees were professional.

Everyone was courteous and professional.I will definitely come back

Great location, i’ve let Seigan work on my car since i’ve got it and he never disappointed me..

I visited NTB and spoke with Tommy (TJ). He was very helpful and knowledgeable when answering questions and addressing my concerns. Thankful for the assistance provided and will definitely continue to utilize this store.

Great service! They explained everything in detail so I could make an informed decision on what products/services I needed.

Great Customer service. Thanks Mr. Tommy for your help and assistance and making sure I was satisfied!

Service Assistant Manager Tommy Evans really made sure that my experience with their services was a great!!!!

I was assisted by Tommy when I visited the store. He was pleasant and helpful. Thanks to Tommy, I know where all my future tire and services will come from. Than you Tommy and NTB.

The staff here were very kind, offered coffee and water while I waited. The serviceman working on my car explained what was need to resolve my issue and I’m leaving feeling confident to go on my road trip!

Great service and great people. Thank you Kim for all the help!

Desean and his staff was very helpful and courteous. I would definitely recommend them to my friends and family.

Very friendly service upon entering. I was helped immediately and offered snacks and water.

Great service, great group of individuals. Got me in and out.

Really awesome service and super friendly 😁

Hard working crew 🛠️🧰Always aspiring to improve and advance 📈✅

First time customer!!! Service was amazing, and quick! Great customer service!

Very clean shop and great customer experience

Even though they are down a man, they work tirelessly to and thoroughly on each individual that comes in. Friendly and professional service.Just because they have long wait times doesn’t mean they are not worth the wait. They don’t rush the job, they take their time to do it right.

I Got My Vehicle Serviced There… They New Staff There Are Great And I Felt At Home….

The service was outstanding. Thank you Ms. Kim

I brought my Honda Pilot in for an oil change and filter changed. As always, I was well taken care of. They were very quick and the manager kept me updated on the status of my car.

Tj was a great help! Thank you.

Great team shop is always moving and the staff inside is very knowledgeable

Went to coursey location next to Home Depot to get tires balanced (very simple task)..got my car back and noticed unusual humming. Opened hood and the cover for my air intake was off and jumping around under hood. If I had been riding around like that for awhile it probably could’ve caused some serious problems....

Great customer service . Tommy and Shawn were a huge help.

Very nice and professional. Didnt take longer than 30 min

GREATEST SERVICE!Quick && very detailed!10/10

Helped.me figure out what was wrong with my car. Rode with me to test drive itVery nice. Very pleased

Fixed my car, great service, no appointment

Excellent customer service and they did a great job on my car

I stop in for a tire quote and the staff there was extremely nice and knowledgeable.

Quick & reasonable price! Thank you NTB!!

Very kind and great customer service!! Offered $10 off my visit for filling out a survey !!!!!!!!

Awesome staff. Great prices

Wait time is real here slow and never anybody at the phone or front desk!!

The customer service and service was Excellent!

Very friendly and honest.....

Great place to bring your vechile. Great service.

Great new store with a new management team

Thanks ms kim for getting my tire fix

They was fast n nice

Really like working at this location

Very pleasant staff!!

Great customer service!! Matt was a huge help, and I felt as though I was listened to, and not talked down to, just because I am a woman. So many places try to take advantage, he went out of his way to make sure I understood what was what. Highly recommend to all.

Great job !

Awesome customer service

Had a 7:30am appointment to replace one tire. Finally got out of there at 9am. And they were not that busy. Workers were moving around slowly, like time didnt matter. Customer service was not that great. Told me nothing about inspecting my vehicle, but told me that I would need front brakes soon. Im a heavy equipment mechanic, and do all my own maintenance. I know what my truck needs. All I needed was 1 tire replaced, and it took them an hour and a half. Will be looking for a different tire shop

Worst brake job I have ever had. This guy lied and gave me cheap brake pads and charged me top shelf. I was told the pads will produce less brake dust and I have never seen more since Ive had the truck. Also I paid for brake pads all around and I dont think they even changed the front brakes. I will go to the dealership from here on out.

New leadership and location. This is now the place to get your car needs done.

Staff there is great! Glad they got rid of that old service manager. The new staff is amazing and I can tell a difference. Will definitely be back!

Great service always!!!

Fair and informative, helpful, patient and friendly and the last 2 are hard to be in a place like that when youre working and getting sidelined by customers working on vehicles in the parking lot...lol they also honor competitors coupons

Staff is great. Very nice and knowledgeable

Please support this place the management here have a good attitude and hard working.

Matt helped me out when I 1st got there and pulled my car in immediately when I got there. My appointment went better than it ever has before! The new store manager John was very nice and helped me with every question I had and helped in anyway he could. Excellent service.

Very happy with service and wait time was not bad at all. Everyone was friendly and I felt appreciated. John and Matt were great and took care of all my concerns. Thank you

Awesome. Great crew.

They are the best. Had two blowouts and brought two tires on the rim within 1 hour and they mounted and balanced them before they closed at 5:pm on a Sunday. Cudos to NTB in Baton Rouge LA. on Airline Highway. Again, they are a great service organization nation-wide.

Waited 2.5 hours for a simple tire patch. Wanted to go somewhere else but they had already taken the tire off my car.Will not be coming back.

I made an online appointment to purchase 4 new tires and have them installed. When I walked in, my name was on the board with the scheduled appointment time, and it made me feel good, like they were on top of there game. Boy was I wrong. I had to deal with four different people over the matter of two days. They could not find my tires in there computer system, so they charged me a different price than I was quoted. Then, the computer systems went down and therefore I could not pay. Which, that is not their fault. I spending two and a half hours there, then I got charged $60 more than I was quoted. The next day, I went home, found my original quote and bought it back to the shop to request a refund. Nobody in the store knew how to do a refund, including the manager. I eventually did get my refund back. My tires are great and I feel comfortable about them. I do not feel comfortable with the customer service and the fact that the staff was not knowledgeable.

Great n great service

Got an oil change. They put a different weight oil in my car other than what the manufacturers recommend. And they forgot to put back one of the other fluid caps on my car. My car was a new car. This lack of care is unacceptable. Didnt even ask me or tell me the were going to put different oil in my car had to go back and miss time at work to get my cap back would not recomend

2 stars only because they ordered my tire and received it quickly. I was told by an employee that it would take less than a hour to get the tire put on my car but it actually took over 2 hours. There were plenty of other people waiting for hours as well. Although the customer service was good, the lack of urgency ruined it for me.

Today I brought my 2000 Suburban in for tire rotation and oil change. Ist time at NTB Mr. Wayne greeted me and I sweetly informed him that I did not like Firestone although I could have gotten a free tire rotation as my tires were purchased there, and that I ONLY wanted the tire rotation & oil change. No up sales I said. I like that you can watch the work be done behind a glass enclosure waiting room. (I always wait on my car.) they got me in exactly at my appointment time and Mr. Ed got to work. He came in to inform me that I had a transmission issue and I told him I was aware of a small drip and was planning to take it to my mechanic. I told him I appreciated his information but was not interested in them repairing it at this time. He did NOT harass me like Firestone does. The manager Russel was great also and I let him know I would return when the need arose because I was not pressured or treated badly as a woman alone trying to get some service work done. Keep up the good honest work. I will be back.