I have had a claim in for 2 weeks and still have not spoke with an adjuster. All I get is long waits on the phone and a recording saying the my call is important to them. I understand the situation but it is not acceptable to call the number given to a supervisor and not even get an answer back. Absolutely a joke.

Miss leading they don’t take care the customersAs they claim .The road side assistance is a joke they took a day and a half to pick up my vehicle. The home owners and renters insurance is a scam AVOID Progressive insurance

Dont return calls and they just connect you to who ever they feel

I had a accident with an 18 wheeler came over in my lane causing damage to my passenger side mirror. The driver of the 18 wheeler claimed I hit him. When dealing with this insurance company do yourself a favor GET AN ATTORNEY!!!

Incompetent. If this branch picks up your claim, schedule everything yourself or prepare for delays/errors on their part that will cost you money.

Great company great rates

Very nice and a very chill atmosphere

We called multiples times during their offices hours to try to reach their representatives to ask them questions, but they never answer and were always sent to voicemail. Its been 3 weeks to a month now since working with them. In just one week, we would have to call them about 10 times to see if they would answer. We would call them several times a day at different times, being mindful of their hours, but would always get no response. We agreed on a time to go to the auto repair shop, but we had a question so we tried calling them to confirm. Once again, even though we were on the phone not 2 hours ago, they didnt pick up. Because of we were unsure, we didnt go at the time we agreed on. The following day, we called them 2 times (them finally answering on the 2nd call) and they gave us an attitude for not going to the shop at the given time. If they wanted us to go then they shouldve answered our numerous calls to confirm our date. Would definitely not recommend.1. Dont pick up calls no matter how many times or when you call them.2. Always go by THEIR own pace.3. Always rushing to get the situation over with and not helpful at all (not polite).

I am well over a month after the wreck was confirmed by Progressive to be at their insureds fault. They have refused to provide me a rental vehicle. I have now incurred over $2k in rental fees that i will have to pay for out of pocket. They have demanded the entire way that i need to file a claim on my insurance policy. They would not disclose the location of my truck after they towed it but have not yet paid for it. It took multiple requests to finally find the location of the vehicle after threatening to report it stolen. You need to avoid these people at all possible costs. I thought they went to training for insurance but i am not sure that the training is actually in manipulation, thievery, dishonesty, and illegal tactics. If you are unaware they are currently in a class action lawsuit in the State of Louisiana for deceptive and unfair practices for total loss vehicles. If you have been taken advantage of, i would highly suggest you see if you qualify for the class action law suit.THIS IS THE WORST CLAIM HANDLING I HAVE EVER BEEN APART OF.

They are so friendly in there the ladies really make you feel like you have been knowing them for years and only a couple of times being in the office

I love progressive

Mr Eddie done a great job at helping me get my car. He was really friendly and attentive as well. The service was awesome at their car dealership. I recommend customer to go see them if they are looking for good service and quality cars. Thank you guys for y’all help.

I used the snapshot device to try to get a discount. My insurance went up $100. I called and was told the vehicle was driven more than expected so the price went up. It is my husbands vehicle. he is a police officer so he does not use the truck for work. The truck is only driven about 2-3 times a month. I was told there was no way to recheck that information and that the policy was going to stay at that price, even with both of us having clean driving records and no accidents or tickets.

Great service and team. They worked extremely fast to assist us when we had an accident.

I love Progressive insurance we have been with them more than 10 years

I love Progressive Insurance

They treated me like family I really enjoyed the folks and service here and never once had a problem are issues with them well respected me❣❣

Pizza was rite, but wings was supposed to be medium bone in and they had sause, and the cheese sticks was cooked in old oil and was full bbn of grease, the cheese it pizza was bnb old like it had been cooked the day before

Within 48 hours of my accident I was able to receive a check since my vehicle was totaled. Everyone at the service center was polite, courteous, and helpful. The whole process was very easy and quick.

Comfortable and happy environment. Staff is super nice and helpful. They give you a great experience and are professional.

Probably worse possible experience i have ever had with any insurance company. It has been over a month with no resolution.

I have been with progressive insurance for many years, Im always satisfied at the way the handle my needs for auto insurance

Handled my claim quickly with no issues.

Hands down the best insurance company out there and the people at the service center are so nice and really care!

Need to lower fees for good drivers

Goodness!! I dont know where to start! Ill start with BRENT at the location on American Way in Baton Rouge, LOVE HIM, HE IS THE BEST!! Everyone at this service center is GREAT! I singled BRENT out because he has made 2 claims absolutely pleasant. Professional, caring, knowledgeable and efficient!! I have no complaints. I had a claim that could have been difficult but Brent made it a breeze. I could go on and on but I wont. All in All....I KOVE LOVE THE BATON ROUGE PROGRESSIVE SERVICE CENTER!! O YEAH, my car was done in less than a week using the concierge service... PROGRESSIVE Is my insurance choice 4EVER!!!Tiffany M( they know who I am, LOL)

Ive been with progressive ins for 10 years and they are the cheapest around baton rouge

Very cheap insurance especially considering my age I got a 235$ on a 2019 Chevy Cruze

I’m currently working with Mark. So far it’s not going good. They flagged my claim for some unknown reason. One of their insurers hit me in the back and they haven’t even attempt to get my car fix or pay me lost wages. The police report clearly states that she hit me, so please tell me what is it to still investigate‼️

Be extremely careful on the road. Even if you’re involved in a not-at-fault wreck, and the the at-fault individual’s insurance company accepts 100% liability, Progressive may still deny your claim and not uphold the terms stated in your declarations page. Also, claims adjuster, Deindia Bates was beyond incompetent, as well as very off putting. She does not respond to phone calls or emails. After terrible claims service, or lack thereof, I switched to GEICO and got better customer service and a much lower rate than Progressive.

This insurance company is a rip off! They increase rates without fore warning in addition to automatically changing your selected draft date. A lot of excuses, not worth my business!

I received excellent service here. My vehicle was wrecked and they took care of the estimate in one day, I needed a rental car for only one day.

Poor customer service

Excellent service. Very friendly and customer driven.

All I have to say about this service center is that ignorance is bliss isnt it.Reps also cut you off and make you feel intimidated.

Great Service been insured with them for 5 years

THIS IS A CLAIMS OFFICE. NOT AN INSURANCE AGENCY.

I agree with Stephen Wilson. They are so crooked. When it comes time to pay. They lie and dont. Just got a call to pay for PT they were supposed to pay. This is the PT they sent us to. Will be getting an attorney. Make sure you get one before you start

I have been in USA 20 years progressive its ver bad, when they com to pay .when i had fire on my tuck, they dont find the prats they bush me but used parts .very bad

Great customer service and extremely quick.

Very helpful people

Fast, friendly, competent service🙌

Agents are deceitful.

Great insurance

Helpful staff

Good.service

Nice people

Too expensive

Awesome!!!

Excellent service

Great services!!!

Great