A fantastic experience from start to present!! They helped me get my pool straightened out and quoted me for a new liner. From our first contact until present day - about 7 weeks later due to Covid workforce supply chain issues- they have treated me and my pool with great care and respect. When we started I had a pool that was a lovely emerald green hue and was awful! They quoted for a new liner and helped me through that decision process- more steps than I was initially aware of- then helped me clear my pool up so we could use it until the new liner came in. Very knowledgeable and helpful. I had dealings with Dale, John, Robin, Caesar, and Cooper and each of them were great! Talked me through the entire liner replacement process and educated me along the way. I truly could not be more pleased with the service and the actual liner now. Thank you guys for such great service!i

Don’t ask questions.We recently decided we needed a pool outdoor remodel. After getting several different quotes, we decided to use Integrity Pools. We never did a formal in person meeting with them about our pool liner, everything was done digitally on their end. We went with them specifically because their website said “pool remodel”.Integrity Pools set up a time for the owner and his wife to come out and do a custom liner measurements. When John arrived he did not knock on the door to let me know he was here instead he just came to the back yard. I saw him arrive so I came outside to say hello and ask him if I could ask my questions at the beginning or if I should wait.I think it’s important for everyone to know that this is the very first time I’ve ever had to have a liner replaced. It’s not something I’m knowledgeable about. We don’t know or understand what goes into pool liner replacement and what the pool might look like under the liner. So we naturally had a few questions.John tells me to go ahead and ask my questions. I had a total of 4 questions to ask. I begin with a question about the stair strips. He gives me his suggestion and I text his response to my husband, who is at work. I move on to my second question. John says he’d have to call to ask if the liner we picked would be an up charge. When he gets off the phone I ask him a follow up question about the stair strips that my husband was wanting to know for understanding. Again, we’ve never had a pool liner replaced.John again says he’ll call his guy to ask if the new stair liner strips even have covers. He spokes to his guy and says that the new strips don’t even have the rubber cap. I say ok let me text my husband. At which point John says, “Is your husband detail oriented?” I say, yes he is. His job is very detailed. And when we have work done and we’re paying as much as we are, we like to know what’s going into it. John the says, “I don’t mean to be rude, but if your going to have this many questions, I don’t want to do the job. It’s not worth the drive & time if your going to keep asking questions.” Needless too say I was a bit shocked but I text my husband to let him know what John said.Clearly we decided not to use them. My husbands response was, If he is worried about being detail oriented, that means his craftsmanship clearly isn’t up to par. If they didn’t want to do the job from the beginning because of the drive, they never should’ve said they don’t service our area. Needless to say I would NOT recommend this company to anyone. We literally were asking questions because we wanted to make sure everything was done at once. We’re more than willing to pay extra for what we wanted if that was what was required.I would give Integrity Pools a 1, if it were not for Dale, who was our connection during our initial conversations & how quickly we were refunded our 1/2 down payment for the work that was supposed to be done. Dale did have excellent communication. It was a great experience until I met the owner John.

We chose Integrity Pool and Spa to renovate our neighborhood pool that was stuck in 1990. New Plaster, new coping, and new tiles! Dale kept us well informed throughout the process and the results were AMAZING! Very competitively priced and we couldnt have been happier! HIGHLY Recommend John Russell! He will take great care of you and wont steer you wrong. Thank You again to the team at Integrity Pools!

Called Tuesday, said they did not have any openings until the end of the week. He told me to call back then. Called today and now he says they are booked for two weeks. I asked him why he told me to call back today and he said he did not even remember talking to me.

I cannot say enough good things about this company. Ive gone through so many pool companies in the last few years, and Integrity Pool has been THE best. Rates are reasonable, they come out and do a great job each time, always keep me up on any additional service needs, water level, etc.We are a military family and when we were stationed out of state, they serviced our pool while we rented the house out. They stayed on top of the servicing, sent me pictures, answered all of my phone questions. Really just went above and beyond what I could ask of anyone. I wouldnt recommend anyone else in the area!!

For 3 years we paid this company for pool service. We found out that they had not been servicing our pool AT ALL after about 10 months of service other than skimming things out of it. We contacted them, the owner came out and assured us that things would be better. We stayed with them and have had SO MANY problems with our pool. We get a message from them that said you might want to start thinking about budgeting for repairs because you need blah blah blah done so I hired another company to come out and check it and NONE of the repairs that they claimed we needed are necessary and this company was just scamming us. We today took the water from our pool to a place that measures the chemicals and tells you what you need. Well i need $200 in chemicals because even though my pool was Serviced by Integrity 3 days ago, none of the needed chemicals are in my pool.... MY CHLORINE IS AT 0!!!! This company should consider changing their name from Integrity to something more fitting like pretend pool service. Filing a small claims against them for all of the months that Ive paid for.

We recently needed a new pool liner. We had (4) companies come out and to give us a quote. This companys quote was not the lowest nor the highest. We liked the fact that they followed up with us. We chose them to complete our replacement liner and they did a fantastic job. They called us this month just to follow-up and make sure we were satisfied. We are very pleased and would use them again.

I bought a house with pool issues later part of last year. John at Integrity was awesome in responsiveness, fair pricing and workmanship. Would gladly use again.

Steer clear of this company if youre having a pool inspection done. We paid for the service prior to the purchase of our home and were blindsided with upwards of $1000 in pool repair bills IN THE FIRST WEEK that we owned the home ($600 of which could be directly attributed to things that should have been on the inspection report). They do not actually inspect any of the working parts or filtration system. When they check off that theyve been inspected, that simply means that they acknowledge you have a filtration system, etc. Hopefully, my expensive lesson learned will help keep others from making the same mistake!