Not reliable. When a ticket is put in 4 out of 5 time its ignored. Internet is good sometimes and terrible most. Pay for 100 meg internet average 40meg . Lag spikes constantly. Need better options in Bardstown

Best internet service around. Friendly and competent.

Internet constantly lags even with most expensive package and will randomly stop working at least once a week. Youll stay on the phone for at least 20 minutes with someone to try to fix it.

I really wish I could give this company more than 1 star because I think the staff is nice ever time I call. However when I do call I am always told everything looks good on our end. Well im not calling just because I enjoy having a conversation with you, I am calling because I am having a problem with my internet and when your only answer is everything looks good here, that doesnt fix my problem. Therefore results in the negative review. I really wish Bardstown had more options as far as ISP.

In this time of pandemic challenges and before that too, I have had excellent support from the people at Bardstown Internet. Working to get the best service for First Christian Church DOC, any troubles or issues I encountered when I upgraded the church network or now getting our services on YouTube, they have provided great support and service. Jeff, Ben and Ryan are the three names that come to mind but the other techs I have encountered were also friendly and willingly helpful.

Great service EVERY time we call! Ben has always been excellent and extremely knowledgeable! Love this company for both our home and business!

Our internet had been going in and out for the past 2 weeks and when they came to fix it they came into our house without a mask and told us there was a loose cable and that they had fixed. Well they were wrong they didnt fix it bc its still doing that

I was supossed to be there sat at 7pm well i was but they werent

I give it a 3 just because of the staff. Very friendly and help all they can, but the internet itself, is horrible!! Bardstown will not allow other companies to come in, pitiful.

This has to be the worst internet around.It’s like Internet in a third world country.Outages numerous times a week.God forbid someone has to work from home during all this covid business.

THERES A REASON THEY ONLY HAVE 2/5 stars!!! Don’t ignore this!

Staff is wonderful, service is terrible. I spend a fortune on two routers and have to reboot everyday to receive wifi.

Seems like at least once a week Internet is down.. It so slow as well.. If you have the option to go else where, you should.

Staff is extremely knowledgeable and friendly. Highly recommended over the city option. They were able to answer all my questions quickly and in a professional manner. Internet is stable, fast and offers great routing for very low latency.

It goes down more often than I would like but when its up its good but like I said it goes down more often than I would like

My experience with this company has been excellent in my entire time using them. I believe that most poor reviews are from people who don’t realize that this company is NOT the City of Bardstown. Jeff and his staff are professional and provide a great product and great customer service!

A $150+ activation fee and an inability to install for over a month isnt reasonable. AT&T will install in less than a week at a cheaper fee. I suggest looking there first and examine their promotional offers.

I pay for 100mb and the most I can recieve is low 30s at the most. This is at any time of day or night. They said it was my modem and router, and I should bring it in. I did that and they said it was good. NOTHING FURTHER WAS DONE TO RESOLVE MY ISSUES. They did not send a tech to my house, nor did they swap out my equipment. My internet constantly goes out. It is out right now and I tried to get ahold of them and what do you know, NO ANSWER! Trust me and save yourself the headache and find a different internet company.UPDATE: 13 APR 2020 2:48AMOnce again my internet service is out. The last time which was about a week ago was out for about a day and a half. Now it is out again for who knows how long.Also I am supposed to be getting 200mps and I have never been but maybe to the 40s since last review. I have called and asked for help, I have taken my modem and router up to them to test it SEVERAL times, then out the door they push me. I am relying on this internet to be up and running so that my wife can work from home. Every time this internet goes out, she has to call into her work and explain why she is not working. And these are not excused. This counts against her. Never have they sent a technician to my house or heck even out to look at the poles/lines outside. I will be looking for a different company for internet. One that will be happy to work with me while they take my money. I have never been in and out of service this much in my life. I should have read the reviews about this company before I started giving them my money. This is not the only times I have been out of service. I have been out MULTIPLE TIMES......Internet is out AGAIN!!!!! COUNTLESS TIMES BEFORE THIS ONE ALSO.... STILL SLOW WHEN IT IS ON!!!!! PAYING FOR 200MB AND NOT GETTING ANYTHING NEAR THAT!!!!!Internet is out AGAIN!!! It seems like I pay this company to keep my internet off instead of on. Getting really old really fast!!!!8 OCT 2020My internet has gone in and out three times so far today and it is only 2:30pm. How many more can we get before the day is up? Not too much longer and I am switching companies. This is absolutely ridiculous.23 OCT 2020Internet out AGAIN!!!1 Nov 2020Internet went out again 3 freaking times!!!

Terrible. Internet is slow and often doesn’t work at all despite paying for a high speed. Everytime we complain we get told it’s our equipments fault or that they don’t see why it’s not running fast.

Worst internet reliability. Seems to crash monthly which isnt a big deal unless you run a business that relies on having internet connectivity. Disappointed, and at this point Ill be searching over my internet options.

The people at Bardstown Internet Services was fast and friendly.

Constant disconnections from 7 am to 9 pm. At least two to three an hour. Practically useless. Go anywhere else and youll get better internet and better customer service.

Jeff and his team offer great customer service and excellent tech support!

Terrible is an understatement. Only difference between these guys and satellite, is satellite is only down during a storm. Four days, no internet, and attitude is oh well. No management, all young irresponsible guys. Their answer is always the same, bring in your router and modem. Answer to problem always the equipment on the pole, loose connections.

Objectively worse than the city provided internet service which is terrible. I really gave it a chance, and during peak times (when most people would want to use the internet) you are getting dial-up speeds.

City of Bardstown - Government Organization AND Bardstown Cable TV/Internet ------>Probably the biggest cluster of poor management and miscommunication I have ever seen in my life. I go to hook up cable at my new house and schedule an appointment for them to come out to hook up for Friday. I then call Bardstown Internet Service (I am assuming an affiliate now of City of Bardstown Cable) and tell them that I have set up my cable to be hooked up Friday to which they say we will just do it when they do. I get home friday and there is a tag saying they needed to reschedule and to call city hall. OF COURSE they are closed by then and I am stuck the weekend with no cable. I call Monday and the lady said they hooked it up at the pole but they could not do internet bc they needed access to the house. SOOOO I call the internet service and they say you have to schedule 3 days in advance and since I am only off wednesday it would be the following wednesday bc guess what...THEY DONT COUNT THE DAY YOU CALL! Now I am not able to hook the cable up from the pole to my house until my day off which was yesterday and of course nothing is working. I call to find out why it was not working at which point I am told that they didnt bother to hook up the cable while they were there bc the internet could not be hooked up at the same time so they are just waiting until the internet gets hooked up...NO ON UNDERSTOOD MY FRUSTRATION THAT I DID NOT GET MY CABLE FROM THE INTERNET COMPANY BUT FROM THE CITY OF BARDSTOWN AND THEY DECIDED THAT SINCE THE OTHER COMPANY WAS NOT GOING TO DO THEIRS FOR ANOTHER WEEK AND A HALF THAT THEY WOULD DO NOTHING WHILE THEY WERE THERE>>>AND THEN WHEN I CALL THEY LIE TO ME SAYING IT WAS HOOKED UP AT THE POLE!...SOOOO bc of the three day policy I get to wait until next Wednesday to get BOTH services which even though I purchased separately and even though it is possible to hook cable up without hooking up internet service...HORRIBLE SERVICE AND POOR COMMUNICATION NOT ONLY WITH THE CUSTOMER BUT WITH EACH OTHER! When I recommended that in the future they have their front desk reps let customers know that if they have internet and cable that they need to be at home she said they are trained only to set up cable and not both, the internet provider should have told you that not our people BUT YOUR PEOPLE SCHEDULED AN APPOINTMENT FOR YOUR SERVICES AND JUST DECIDED NOT TO DO IT BECAUSE IT WAS MORE CONVENIENT TO DO IT TOGETHER!!!! No wonder people choose to go elsewhere like Dish!

Unfortunately there is little choice in Bardstown for internet service or we would have left them LONG ago. Our service goes down frequently. By that I mean at least once a week. Sometimes only for a short time but far too often for hours. Resetting our router is a nearly daily occurrence to restore brief interruptions. Worst of all, they have ZERO customer or technical support! NO ONE answers the phone outside office hours (and naturally the down times are in the evening or weekend), and neither emails nor messages are EVER responded to. I absolutely HATE Bardstown Internet!

At night this place looks closed......they arent... it says open til 8 they are legit open til 8

Always available for questions and friendly service

Horrible customer service. I just use Google to try to fix my issues cause Bardstown Internet sure wont help you.

Average of 8 Mb/s been down loading a game for damn near twenty four hours.

Internet is always down

Zero customer service

Worse internet ever