I went to Party City to get supplies for my brothers birthday and the staff members were very nice and helpful. However, one thing I noticed was the when the manager was out on the floor, the staff became really stressed and it seemed like they couldnt do their job without the manager looking over their shoulder. Before coming into the store, I have heard that the manager made the environment super toxic and that she was very awful to her staff. For that reason, I am giving the store one star.

LOTS OF FUN STUFF GREAT FOR GRADUATIONS!! BUT HAD A BIT OF TROUBLE GETTING ANY CUSTOMER SERVICE AT FIRST THEN A COUPLE OF THE BIG BALLONS THEY HAD PUT IN BIG BAGS FOR ME I BOUGHT WEAR TORN SOMEHOW BY THE TIME I GOT HOME WHICH REALLY BUMMED ME OUT FOR A COUPLE REASONS 1 FOR OBVIOUS LOL 2 BECAUSE THEY COST ME ABOUT $30.00 UGGH NOT LIKE I HAD TIME TO BRING THEM BACK TO GET NEW ONES

I worked here for about three months and that’s all I could take. Some of the managers are fine but one of them is absolutely awful and no one enjoys working with them. They act like a high school principle, I had already graduated and I really did not appreciate the attitude/being treated as a child. The same manger is very transphobic and has openly expressed political views while on the floor to a customer. Another review mentioned that the employees were super friendly and happy until a manager came onto the floor, which is true. The employees are paid minimum wage and expected to do things above that wage. A manager gossiped and told one of my coworkers personal information about me for no reason other than nosiness.Hopefully things have changed since I left 8 months ago. It is a very unprofessional environment, shop elsewhere.

Love it just thought it was odd they have the license for everything but minecraft.

Just a reg party city, they have the general things youd expect here. This store is clean and organized. The staff is friendly

Perfect for all your party needs! Friendly service, spacious parking.

Place had all my party needs just had daughters birthday went awesome they had everything ready for me when got there very helpful I will get all my party supplies Here from now on great place

Lots of products, service was good however their system shut down a few times and the balloon I purchased didnt stay inflated for more then 3 hours. It was ok at best

The staff is great. lil expensive but almost everything you can ever want

Will never give my buisness to them again....Horrible experience, unprofessional staff and terrible customer service!!!!!!!

I was on a huge time crunch and I called to place an order from the Bangor, Maine location. They did not have my original order but an employee there, Luz, took the time to help me design a new balloon theme. She was so patient and kind. 5 stars for customer service!! Thank you Luz, you made my day!

Very kind Cashier, have a lot of items for many party types

Had what I went in for and even more. Micheal was a great help when I needed to rush out for a drs appt and ditch my cart for an hour.

All and all pretty good, the party wasnt too loud, they had plenty of snacks, the costumes made for an excellent maskerade. But with a party clanking to be as big as a city..... I would say it was more of a small village.

They people here work hard and do everything they can to make you happy

Helpful friendly staff. Great selection, great prices

About 5 or more employees in there today stocking shelves. As usual, I feel like no matter what direction we took we were in the way of the employees. Me and my family are in there looking at the wall of costumes. We knew what we wanted very quickly but didnt know how to purchase it (as it was just a wall of pictures). I spoke loudly to my husband hoping one of the employees, who were very close to us, might offer to step in and help. But no one said anything. My husband then walked up to the front of the store to the cashier. There was two people standing there and one of them immediately walked off after seeing him approach. My husband asked if someone could help us. The other person stated that theyd be with him as soon as they finished whatever they were doing. Its frustrating that good customer service isnt a requirement any more. When you feel like no one wants you there and no one wants to help, it makes you want to stay away and order online only.

They have virtually everything you could need for a party, large or small

Awesome selection of everything you need for any type of party

Awesome

Great place for special and just fun partys

Someone I know has worked here in the past 5 years and has nothing but negative words to say. I’ve received balloons from here and heard about backlash from management in the back room through the friend. Super toxic atmosphere, doesn’t look or sound very safe. Also the management seems to be never available.The associates are obviously strung out and panicky, the management is rude. Something needs to change if this business is going to stay open.

Expensive but always has what I need!

Love the cow costume I bought there

Everything is well organized for each event

Love this store. The possibilities are endless. A must stop for party supplies.

Overpriced but its one of the only places to find some decent squirtguns so it may be worth checking out. Has a wide variety of miscellaneous party things as well so Im sure if youre having a party or attending one you could find what you need here.

Great selection of costumes. They have the super balls Ive been looking for! Great childhood games I now play with my grandson!

Can be useful. Cool hats.

Lots of things to consider, but couldnt find what I was looking for. Maybe if I had arrived earlier Id have had more time to look. Its sometimes difficult to get help from the staff.

They have everything you need to have an awesome party. They have mini tanks for all your balloon needs.

They have a nice variety of party decor and a nice balloon selection!

Store was very organized. It was very easy to find what I needed. Staff were pleasant and very helpful.

Very organized and clean. Wonderful service. Super fun store ☺

Great place! In and out, all the help I needed!!

Service is ok staff is very helpful if they dont have it they will direct you to a place that does

If you are going to have any type of a party then you need to go here.

Pretty good selection of supplies. Probably could find stuff cheaper but it is convenient one stop shopping

Got everything i needed and had a great experience

It is the only game in town. They have most of what one would need for a party but the helpfulness of the employees is hit or miss. One particular employee Polly, refused to wait on me and took the lady behind me even after the other customer refused and Polly insisted again. I finally told the other customer to go ahead so we could all get moving. Polly still refused to wait on me and called another staff member up from the back. When I complained about this I was told that Polly denied her actions and there is nothing they can do about it because it was my word against hers. I have NEVER been treated so rudely in my entire life in any retail establishment!

Loved it...lots of party stuff.enjoyed shopping here

Very helpful employees

Great place and great service. That girl Polly, is a very hard worker.

Fun place to get party supplies.

Fantastic.....super nice sales person.

Customer service was the best!

The staff was very helpful and answered all my questions. This store has everything!

Kaitlyn is rude to customers and other employees. Ungrateful to have a job apparently.

Amazing variety of party supplies

This place is super fun and has just about everything you can imagine!

HORRIBLE CUSTOMER SERVICE... Didnt have the items that we were looking for.. Every question that we asked the response was I dont knowUmmm,im not sure The associates were not personable at all.They didnt seem to have any knowledge of anything in store..

Very helpful and friendly staff

Friendly staff great stock.

Its a really cool store!

Online said the store had a particular costume in-stock in-store and that was not the case.

Waited over an hour for my balloons to blown up. Then they blew up without the hi extra helium. So they ruined my balloons in paid for. Next time Ill choose somewhere else!

Very helpful staff.large selection

Excellent store and staff!! Wow

Plastic smell of the place gives me PTSD from my days working in a haunted house.

Grwat for partys!!

Love this place!

Good prices and available locally

Favorite store ever!

Found everything I needed and then some.....except for star stickers.

They have everything for a party but too much of it is one-time use plastic....ending up as pollution.

Great selection

All the party supplies you need.

Love all the decorations

They didnt have what I needed

Shop here for all the parties i have to have

The workers are bit mean

Changed things not organized limited staff

Great place

Great selection

All your party needs

What youd expect.

Overpriced party stuff

Prices are high

Nice store

The Party City stores in Mass are cheaper

They have everything.

They have everything

Has a large variety

Ill visit