Had a pellet stove installed by Crumps, I found them to be incredibly professional and friendly. He discussed the work prior to and again on site to ensure we were going to be happy with the completed task and the location. I am incredibly pleased with the results and highly recommend them.

We purchased a Wood Stove from this company, they had the best price. They remind me of the older days when you could go to business with there shingle out and feel safe. They also installed a flue liner into our fireplace since it had seen better days. We recommend this company for all of your chimney and wood stove needs. We will use them again! 10 Stars!!!!!!

Excellent service! Very polite, friendly and knowledgeable. Showed up on time, cleaned everything up and gave me all relevant information I needed. 10/10, would recommend!

Called for an estimate on chimney repair. They showed up and knocked on our doors, but did not call. We did not see them or hear them knocking. I called that evening to ask why they hadn’t shown up as no one had called or shown up as we could see.They called back the next day and left a very unprofessional message saying we wouldn’t come to the door only after I called to find out what has happened. I called back the next morning and a man was very insulting and told me that we didn’t answer the door for some reason. I explained that we can’t always hear them and did not see or hear anyone and asked why they didn’t call. His response was “we shouldn’t have to” and asked why I didn’t call. I told him he was being very unprofessional as I have never, ever been spoken to that way by a business owner before. I live in Old Town and we don’t treat people that way. I could not believe he was so argumentative and insulting. I generally enjoy all conversations with people who work on my home. This man was so rude I ended up hanging up the phone and I am glad I didn’t do business with him, because if that’s how day one went, I can only imagine it would only get worse. Going to use another company and frankly, don’t need the stress. - A very disappointed and disrespected homeowner

We were buying our now current house at the time, they did some work and put a cap on and used a water repellant to fix a leak, it has been a year later and the leak has returned. when I called to see if they would repair their work or to discuss that the work they did only lasted 12 months they refused and made many excuses that I had warned you water was going to get in there. The owner was very unprofessional. we had another company put in a chimney liner as this company quoted us 10k for a ceramic liner and we couldnt afford it at the time so we put in a metal liner from another company. during the call the owner of crumps reported they may have put a hole in our work . who would do that and why would he suggest this? the experience was poor and very frustrating, stay away from this place.

Crumps Stove and Chimney is hands down the best. I have been lucky enough to be a customer for the last 8 years. Masonary work, chimney relining, chimney cleaning, stove inspection, cosmetic work on our interior chimney(ken is a perfectionist). They do it all! ABSOLUTELY the best prices around. Ken is very professional, always on time and so knowledgeable about heating. He recommended someone to fix our propane furnace. I recommend Crumps to everyone. I cant say enough great things about this company.

Very professional, great guy! Explained everything! Relined our chimney for our Furnace! Thank you Sir!

Great interaction with Kenny the chimney inspector. He checked all 6 of our chimneys and provided a very thorough explanation of the status of each chimney. Keep up the good work!

Arrived in a timely manner and did a great job. Cleaned up mess after chimney cleaning. They weren’t all about just doing a half done job and taking your money, he even told me information to pass on for future cleanings ( if the technician is someone else or we use a different company) & mentioned other reputable companies if they are busy next year and can’t come out as quickly as we’d need. Most companies are all about promoting themselves, not crumps. Out of all the 5 companies I called and left messages with, crumps was the first to return my call & get us in that week :) very thankful that this was the company we went with. We will definitely use them again.

They did an excellent job, and I thank them every good fire.

Great service, excellent customer service, they really helped me out when I was in a pinch last year with feet of snow on the ground, so when cleaning came this year I made the same call and will continue to do as long as I burn wood.

Ken is amazing. Very personable and does a fantastic job! Hes also great with my dog and he takes the extra step to make sure my woodstove is safe. They have earned our business for life! - Thanks Ken, the Prescotts