I have been fighting with this dealership for over a month to have my car properly repaired because their mechanic that goes by the name of Dante ran it into a lift during an oil change. They replaced my tire and rim, they said they had to wait for another car to come in like mine to replace the bumper and put mine onto that car as a swap which makes me question the integrity of Ourisman vehicles. Then they finally said they’d order the bumper and called me after it was painted to be placed onto the car. When I got the car back along the body line of the car was more damage to the NEW bumper. I’m fed up! 64k car ruined! The more they work on it the worse it gets! The GM Ermias then said they would prefer to no longer service me because “they’re working on they’re number” and I know he sees this and responds to google reviews. I don’t care about numbers I care about my car being fixed appropriately! p.s - I never received a survey either…. Scott the service manager told us to throw out the survey, which I didn’t have to cause I never received one. Coincidence …..

Had the easiest, most hassle free experience at this dealership. The whole process from start to finish of buying the car took less than 2 hours. Gerard King was my salesman and he was extremely helpful the entire time. I will definitely recommend this dealership to family and friends and I plan to bring it back for all of my maintenance as well.

Charles my sales person was awesome no messing around gave me their best price and we came to an agreement. He was friendly and professional. Chad the manager was also awesome and helped me get all the incentives I qualified for. Will coming back for my next vehicle!

I was told I would be there all day because they had to put dye in my car to see what the problem is. With my air conditioner it was not getting cold. I have an extended warranty but they explained that I would have to pay $240 to check the problem. If it was not a leak My warranty would not be covered. I live a hour away so my daughter came to pick me up. I went to the front desk to ask them to call me when my car was ready. Suddenly my car was ready to go within 1 hour. I was told it would take hours for the dye to go through my air system . They said it was low on refrigerator. 1/3 . I feel cheated. I don’t think they put the dye in .my car. & they washed my car. Every time I go in for service I pay $400 to $ 500 & they never wash my car. This makes me think that they are trying to cover up their wrong during. My last service about 3 months I did not do a review because I was very unhappy with the service. Now I have to find another Jeep dealer and pay $ 100 out of pocket when I use my extended warranty I have been a customer for 4 years. I am now a unhappy customer.

Sales department was great hence the one star. We purchased from them 2021 Dodge Challenger 4th of July weekend. The front passenger window can only be closed by the driver and not the passenger side. Made the first appointment for repair. They couldn’t even see the car for the repair. Made a second appointment for the repair they couldn’t repair it and were only placing the new tags on. While we are paying for the vehicle as we already paid a nice penny for it. Made the third appointment they knowing the fact the issue with the vehicle said “we don’t have the part and we need to order the part.” Ok let’s order the part. After numerous phone calls on our part will fast forward to end of September now and the window is still not repaired. As of today; and only yet again because I have called and spoken to a sales manager after not getting through “the wall” in the service department; they have the part. However we need to come back on Monday or Tuesday is Saturday 07:00 A.M.. Seriously!??? You Ourisman massed up Big time and we are the ones your customer whom have to still jump for you!???

Very courteous and helpful. In my haste to feel my Jeep after an oil change, I left my coffee cup, I knew Matt did not drink it. I called Alaina, she informed me that it was there with the cashier. Thank you

My experience was exceptional 👏 and I would like to personally Thank Courtney for getting my vehicle approved for the warranty repair and on top of that she was able to get an insurance claim added in so that I would only have to bring my vehicle once and all repairs and paint would be done at the same time. When it came to the body shop, I would like to say Maggie was amazing to work with. Her communication skills and professionalism are above and beyond. She made sure to keep in touch with me and answer any questions I had the entire time.Andy (Bodyshop) did a great job on the repairs and its holding up well. He also has great communication and to top it all off, he got me my car back 2 days earlier than expected and I was able to prepare for a car show which I ended up walking away with2 🏆 🏆 . They are worked hard and communication was Amazing and If something were to ever happen with my vehicle in the future, I will bring it to this Location -Hands-down the best service ever.

This place is your stereotypical used car dealer disguised as a reputable dealership. The tactics used by the management are appalling, do not trust anything they say or anything you read on their website, it’s all designed to screw you over. They used the bait and switch with me, driving from out of state I found a vehicle I wanted and their advertised price went up by nearly 15k and after being frustrated by the difference in price I was told “It’s like Best Buy, sometimes the online prices don’t match what’s in the store”. After moving on from the Best Buy manager I spoke with the sales manager that agreed to give me the advertised price and fill up the truck with gas, which didn’t happen. I have also added a screenshot of the dealer description of the truck I bought, the only things correct are the auto high beam and park assist, none of the other options listed are on the truck, more false advertisement. You can’t possible get that much wrong by accident. My experience was painful, frustrating and very disappointing. I would highly recommend going somewhere, anywhere else to buy a vehicle.

Had a 740 appointment. I can understand if service techs are behind. My appointment was scheduled where I would Waite on site. Car was test drove just before 9. Hard for customers to be served when techs come in late. Service desk were kind and courteous but also failed at reassuring me. Didnt have any work done. Camping out is not my cup of tea. Take any work not covered under warranty some place else.

Came in and purchased a new grand cherokee. Their selection was amazing considering the supply issues today.. Frank Sanza went above and beyond. He got the vehicle from another one of their sites same day. He was attentive and enjoyable to work with. Left with a FULL tank of gas. Purchased many cars and I dont think I have ever had a completely full tank.

So pleasantly surprised! My Jeep was having AC and engine issues. Elaina in the service department was WONDERFUL, helping get our car assessed and giving us realistic expectations and estimates, AND getting me a loaner since it was our only car and I have 2 kids to get to school. LIFE. SAVER.Long story short, we ended up deciding to trade it in. Gerard in sales was AMAZING and helped me find cars that were 100% within my price range and needs. Never tried to sell me on anything, not once! He was super responsive and his customer service was OUTSTANDING; he took an overwhelming process and broke it into pieces, walking me through every step and answering all of my 1,000 questions. Cant recommend him enough!Thank you Ourisman!

It was a pleasure to do business with Rich Steelman and his sales manager. These gentlemen went above and beyond every step of the way which is why I made the 12 hour round trip from Buffalo, NY! I have over ten years experience in dealership sales myself and I have no tolerance for games, and these folks absolutely do not play them. Filling up a 30+ gallon diesel tank in my new vehicle was the icing on the cake. Ourisman auto group and Rich will get an easy, genuine referral to anyone I know that’s in the market for a vehicle and will inevitably get my return business if I’m ever to part with my new Cummins! Thanks again

Thank you so much on such an amazing repair on my 2012 Chrysler Town & County. I was amazed . I do wish I could clean my other front light shield lol.. I will certainly recommend Ourisman Chrysler Dodge to all my family and friends . Thank you again 💓

This dealership is WONDERFUL! You won’t be disappointed! Everyone here is welcoming and are ready to help. Matt was amazing and listened to everything we were looking for in purchasing our new Jeep! He went above and beyond and gave us an outstanding experience! Sky was also very helpful and patient and answered any questions we had. We are extremely pleased with our Jeep and will be back in the future!!

Ourisman (Formerly Thompson Dodge) is the best. Jim (service Advisor) is awesome. Got my car in and out with no problems.

Excellent experience with Ourisman of Baltimore. Matt Lepke was as always the greatest sales person Ive dealt with (this was #18 including referrals). They were will to work with pricing that would meet my needs.We are very pleased with Ourisman and highly recommend them for you Jeep or other Chrysler products, they have the largest Jeep selection in the area.Thanks Matt ( the Candy Man) Lepke and Team Dundalk

Do not trust the prices they have on their website. The salesman wanted to charge over 15k of the original price. The price on the website was $41.800 and after a taxes and fee they wanted to charge $57k. After more than 2 hours they dropped to 51k without taxes but still 10k over the prices advertised on their website. I drove all the way from Virginia and called multiple times to make sure the price was correct. Very disappointed. Strong feeling they’re trying to scan you with their false advertisement. Be aware!

Vernando took care of us and was wonderful. Very helpful and not pushy at all. He made sure I was taken care of and helped setup the Uconnect on my new jeep :) thanks!

My salesman was Gerard King and he went above and beyond to get me into the right vehicle. I ended up leaving with a Gladiator rubicon. The dealership was awesome and made a very fair deal on my trade and my salesman and the finance manager were both there almost an hour late to get me through the process without rushing me. I would definitely buy another vehicle from here and I traveled over an hour to get there. WORTH THE TRIP! Go see Gerard and the rest of the team at Ourisman!

Rich Steelman was very good with helping me. He was straightforward and knowledgeable about the vehicle and the process of purchasing it. I felt like he was trying to get me the best deal. He did make it a pleasurable experience.

Took jeep in for recall orc module. Waited 2 months for part had appt Monday git there 7am couldnt find me left jeep called 1:30 said they were just getting the tow hitch on what Im not there for a hitch there for the airbag recall. They told me the part was faulty it wouldnt pair to my jeep. Said the tech tried it but wouldnt work would have another one tomorrow. Hello cant take off work. Set up apps for Oct 1st. Viewed my dash cam the tech speed across parkinglot never took console out to get to module so how didnt it work. I was lied to and treated like I was stupid. Called several times to talk to service manager but no call back.

I have been going there for 5 years and the service has always been excellent. However, this was the first time my service advisor offered to run my car through the wash at the end of service. This said either my car was super dirty or she just wanted to make me extra happy by saving me a trip to the wash!

The dealership at this store is great! Gerard King helped me today to get my new 2021 Dodge Challenger, he is super nice and enthusiastic. The price was good and the experience was great!

Very happy with the awesome service and care the people at Ourisman show. My service advisor, Jim Obleby, is amazing. Even the cashier is amazingly friendly and helpful. Very happy I found this new home for the service of my 2018 Jeep Compass!

Vernando was great. I Had to be out of the dealership I think I saw him at home he made sure that I got out within a timely manner. He made Sure I received a deal that I came in asking for. I would definitely suggest him for future sales.

My experience at Ourisman was great, from start to finish. Mrs Kathy McKinney has a pleasant personality, she is an excellent and genuine sales person who did not use or rely on gimmicks. I highly recommend this dealership and particularly her, if you are in the market for a vehicle.

The staff was friendly and prompt to acknowledge you upon entering the service department. I was checked in, waited for oil change and vehicle ready when promised. I always look forward to my best part of the visit, their coffee😷🤗

Staff is friendly. I had issue with air conditioner last year. Paid for service and this year same issue popped up again. Several thousand dollars later picked van up. Air conditioner worked in the front of the van but was blowing hot air in the back of the van. Even though the dealer messed up I was charged for the additional service. Then a few days later noticed the driver side rear door will not open because it will not unlock. Now I have been diagnosed with cancer and I am not able to work for about a year so I cannot.afford to let Oursman charge me to fix the door they obviously damaged.

I have been a customer of Thompson since 2017, when they changed over to Ourisman I was very happy that their staff did not change. This facility is always clean and the service is fairly quick. Calvin Reed (my salesman) has sold me two vehicles (Dodge Charger + Ram 1500, both I still have) from this dealership and I couldn’t be more satisfied with my experience. Calvin was attentive with all my needs and wants in a vehicle, and very straightforward with cost. Would recommend to all my family and friends.

I bring my Jeep here for oil changes and regular maintenance. The staff is always friendly and courteous. Courtney at the service desk is extremely friendly and helpful. Quick and efficient service.

I was misled completely. Told over the phone that they had dozens of cars in my price point “that haven’t been added to the site” and when I got there they tried to talk me into a new price point as everything I previously told was a lie. A total complete waste of a trip. Out of my way for absolutely nothing

I’ve never been to a dealership that didn’t seem interested in making a sale. The salesman that helped me didn’t even let me test drive the Wrangler I went to purchase or even appraise my trade in. Had an “appointment” at 6, was out the door at 6:15. Safe to say I didn’t go back and purchased the same car at Heritage.

Had an awesome experience at Ourisman. Excellent and fast service. They kept me up to date on what was going on with my vehicle. The cashier had excellent customer service. I give Ourisman 10 stars. Thank you all for a super experience.

Matt was such a great man to work with to get me into my new vehicle!!! Very caring and considerate, worked with what I told him I was looking for, helped me to trade my vehicle in and get one with the goals in mind I told him I was trading it in for. He did his research for me when I didn’t have a clue, even while I had to run to an OB appointment! I came back and he had a great pick for me that I saw, tested, and left with. I definitely recommend this dealership! And I do recommend working with Matt if possible ✔️🙌

Great job on getting me in the truck that I wanted. Rich steelman and Maria Guzman thank you so much. Also they were friendly and did not give me the run around which I appreciate. Will definitely be doing business with them again.

Never have I ever been to a car dealership that didnt seem interested in making a sale. Our salesman Chuck seemed to just be going through the motions. He took us on a test drive that lasted literally 5 minutes. Couldnt answer any of the questions about the features of the car. Got back to the dealership and he took the keys and went inside, so when we spotted issues with the exterior, he wasnt there to address them. Never asked how we liked the car, just went to run numbers. We told him we were already pre-approved and when we told him the rate, he sounded extremely skeptical like we made it up, when it was very easily verifiable. When we told him our budget, he made 0 attempts to try to get into our price range. Safe to say, we left and will not be back.Consequently, he has been calling me daily since we left to see if we are still interested. Only gave them 2 stars because they did give us some ice cold water when we arrived.

Took my daughter to purchase her 1st car. Matt Lepke was awesome from the minute we walked in. He wasnt just trying to sell a car he worked with us to make sure it was the right car for her and her budget. We were treated great from the moment we walked in by the whole team.. Matt, Thank you so much for treating us like you were selling a car to your own kid. We will definitely see you again in the future and recommend you to family and friends.

This dealership was great! They went far and beyond to help me out. I was an hour away and they were supposed to close with 30minutes on a Saturday. They literally waited for me and Kathy McKinney had the vehicle I wanted to look at right up front keeps ready in her pocket. She was very comforting throughout the process and quick. I was in and out within an hour and a half or less.Thank you Kathy!

I needed to come in because my license plate bolts anchor was loose and I couldnt get it out. I came in unannounced, but Alaina and one of the mechanics dropped what they were doing to help me for 20-30 minutes. Unfortunately the issue required us to order a new part, but they were extremely personable and helpful.Alaina got my info and called me as soon as the part was in. Then she gave me a donut and let me get some work done in the lobby while they took care of me in just 20 minutes :)Great team. Great service. Couldnt be happier!

Would give them 0 stars if was a option. Had my vehicle for over a week. No return phone calls. Lied to and said wasnt under warranty and had to call Ram headquarters. And to top it off met with service manager and he was a complete A**.literally laughed in my face! Never taking vehicle there again!

AWESOME AWESOME AWESOME SIMPLY THE BEST WORK DONE TO MY CAR

I had the pleasure of purchasing a car from Ourisman North point. Ms. Kathy and Mr. Sky were a joy!! They were SUPER helpful and knowledgeable about the car. They were so helpful, and made the whole car buying process so pleasant! I only want to purchase and ill send my friends there!

I didnt have a good experience and dont think I will use you again. The mechanic did not replace several clips that hold the wheel well covering in place. I sent my service tech an email as well as called in and I have not receive any response to date.It would be nice to get a return call but I will be free tomorrow to visit. Its a shame you pay extra money for service but still get shade tree mechanic work.

On May 15, 2021, my husband and I purchased a new car at Ourisman on North Point Blvd. Our sales consultant, Kathy was VERY friendly, professional, warm and courteous! She make the entire experience pleasant and enjoyable. We will recommend Ourisman and Kathy to any of our family and/or friends who are considering a new or used car.

I had a great experience at Chrysler, I took my Jeep there for maintenance and the man I dealt with Jim treated me like he would his own family. He cared about what was going on with me, I told him the problem and he explained whats going on and told me exactly how long it would take and even gave me a loaner to drive while my SUV was being serviced. just listening to him made me feel comfortable, he asked if I had any questions and he explained everything to me so I understood. I would gladly recommend Chrysler to my family and friends

They were very good! Customer service was great, helped resolve the small issues I did have in a timely manner! I’ll definitely keep taking my vehicle to Ourisman

Went in for oil change, tire rotation and left the vehicle. Picked up the vehicle and noticed some smudges on the drivers door while it was in the shade of the canopy, not thinking much about it I drove it home.Upon further inspection noticed that there were greasy hand prints all over my car. Hood, both doors, fenders, quarter panels, trunk, and all over my bright chrome rims. 20 minutes worth of cleaning to get it back to the condition it was in when dropped off.Called and informed the service department to save any future customers from the same aggravation. They apologized and offered a detail which I refused as there was no need after I cleaned it.While waiting in my car to leave I also witnessed an employee driving out of the service bay spinning tires, traveling through the lanes of the dealership at high speed almost T bone a 392 Charger that another employee was driving out of the service area. Made me wonder what they are doing with your vehicle when you leave it there. I will not leave my vehiclehere again!

If you go to Ourisman in Baltimore, you’ll want to ask for Charles. Charles was personable, professional, and answered every single one of my questions. He has exceptional customer service and is a no BS sales man. If I were reviewing Charles alone, this would be a five star review. Though we were not able to come to an agreement on the price of the vehicle I wanted, I do intend to purchase my next vehicle from Charles specifically. Ourisman, however, I have mixed feelings about. I don’t like that they push products on customers on top of the cost of the vehicle and try to sell it as a “must.” I understand a lot of dealerships do this way but it’s shady business that buyers steer away from. The rest of the staff at Ourisman DCJ Baltimore was professional and attentive. I’ve been to dealerships where I’ve waited over 20 minutes before someone greeted me, much less asked if I needed help. You won’t have that problem here. If you’re ready to buy a car, don’t waste time and call Ourisman DCJ Baltimore to schedule a test drive with Charles. You won’t regret it.

We were greeted with great service and very helpful information. Rich steelman went above and beyond to make sure we left with exactly what we wanted and looking for . I highly recommend him and ourisman dodge .

I had a great experience at Ourisman’s CDJR while purchasing my new ‘21 Renegade! Gerard King, my salesman, was absolutely amazing. He answered all of my questions & was very straight forward with me about the car I was interested in. He made sure that I had a great experience & left a happy Jeep owner! I highly recommend them & if you’re in the market for a Jeep or any car, let Gerard know!

Matt was exceptional throughout the process. He was attentive, helpful with keeping our kids calm, and quick in getting us through.

Highly professional group. Glad to have purchased both my Jeeps from them. My sales rep, Matt, was knowledgeable and always straight with me. I never felt like I was being deceived, like you do with many car salesmen.

They are very accurate on letting you know about your vehicle and when it will be completed. During this epedmic of COVID-19 its very important to me. The folks I worked with were friendly, knogelable, and really care, they go out of there way for you. Thats how they earned a five star review....

Such an awesome place! Every one was really respectful and very nice! I would highly recommend people to go here and purchase their new vehicle

Timely excellent service in locating, selling & delivery of exact vehicle we were seeking. Entire process took only a few days. Staff we worked with were terrific!

The entire team at Ourisman C/D/J/R of Baltimore honestly went above and beyond for me after a not at fault collision, very impressed. The girls at the front are friendly, but most importantly are genuine. They explained all steps of the repairs to my 2004 Dodge Ram, and also explained how the insurance claims process worked to the detail. My insurance claims agent had the most poor communication with me, these girls not only explained the process of the shops duties, but also about financial obligations/ and car rental options, and I mean every detail. When I received my vehicle back I was very worried about the previous paint work and specialty options that came with my truck (SLT). The mechanic not only did the pinstripes to perfection, but also fixed things on the car that weren’t in the collision, leaving a kind note at the clusters after he was finished. The ENTIRE team treated me like they knew me for years and understood the love I have for my Ram. Thank you guys so very much.

Everyone was great at Ourisman with getting me into the car I have wanted for years. Their professionalism is unmatched! During the process I had my 9mnth old with me and they were so accommodating with me having him and even helped me transfer and install my sons car seat base from my old car to new. Thank you Kathy and Lavon for all of your help!

Not happy with the North Point Blvd location.That was their last chance. So done. The girls in the office are great, just thought Id mention. The service tech obviously has no customer experience and he left my car dirty. I litterly had to clean the grease off the steering wheel, window, shifter, door handle inside an out not to mention he filled my window washer fluid tank up with water. What kind of car service business has no washer fluid. Poorly handled. There definitely will not be a next time. Lisa Winiarski

They were very helpful and knowledgeable and didn’t take much time at all

I was in need of a new car. It was time to make that change. My credit wasn’t that good but I went to Ourisman Chrysler hoping for a chance. A friend of mine referred me to Matt Lepke. I told him my situation and how I was kind of unsure of the whole building your credit up and how it worked etc. He explained to me what I needed to do. Not just a short conversation no, this man went in-depth and taught me a lot and gave me some good advice. He went above and beyond to put me in a new car and that’s exactly what happened. I’m the proud owner of a 2019 Nissan Versa Note.Do yourself a favor and go see him. 5 stars isn’t a high enough rating with the experience I had. 10/10. Thanks Matt

I would give 5 stars to the parts department but 1 star to customer service. They were quick to take my money for a key fob but I could not get through to anyone to make an appointment to come in and have it programmed. Very FRUSTRATING not being able to reach anyone. Left voicemails and called. Once the phone actually said it was not in service.

I LOVE Ouridman I have used the same salesman for every car Ive ever purchased his name is Calvin Reed, the other salespeople are awesome and knowledgeable too. But I Love Calvin he is very thorough and helps you make the right decisions, he doesnt PUSH you to buy a vehicle from him as some other dealerships definitely would! So if your in the market for a new or Used vehicle see Calvin Reed or even Cathy both are fantastic! The finance manager is also so awesome and treats you like he would a family member.. Good luck in buying your next vehicle from Calvin Reed

I always have the Best Experience with Devon. His customer service is AMAZING!!!! Thank you again another satisfied customer 🤗

Never will go there to have my car serviced as long as I’m able to drive

Great service, fast and friendly staff. I highly recommend them.

I had a couple issues with this shop but after speaking to the general manager and manager of the service department they were able to resolve my issue. I would love to shout out the new service advisor Alaina she is amazing ! Her customer service is above and beyond!! Thank you

I have never had such a pleasant experience dealing with car service! Andy was pleasant and honest, and the gal in the service area was delightful. The technician completed my work in record time. They, in short, were terrific.

We had the absolute best experience here! They worked with us and Christian specifically was an amazing salesman. Really knowledgeable and dedicated to working with you to leave with what you want!

Service was great and Jim was a delight to work with. He stayed right on top of the process of all my services.

Called about a truck listed on their website and auto trader. Their web page lists a promise price that says its available to everyone. When I called they quoted the price at more than 20 thousand dollars higher than the promise price. In fact they wanted about 10 thousand dollars over msrp. I spoke to a sales manager who was blatantly rude about it and tried making excuses and not admitting to the huge upcharge. Eventually he admitted they are over charging because of supply issues. He never did explain the so called promise price being totally inaccurate. I am filing a complaint with Ram.Interestingly enough a couple years ago I had a similar experience with ourisman bowie. It seems to be their practice to scam people with false pricing.

I recently purchased a Jeep from Ourisman for the first time and had a great experience! Everyone was very kind and helpful. I would definitely recommend them.

Everyone in the body shop went and above and beyond to make my experience with them was easy for me. I would also like to recognize one of the employees at the body shop for a great job on the paint he or she is a great asset there thank you for everything

Charles Cadden was great to work with! Great customer service. I Highly recommend!

I purchased a car from Ourisman a few years ago (Thompson at the time) and went back earlier this month to purchase another vehicle. Everything went well and Cathy McKinney was very helpful throughout the process. Shes called and followed up a few times since then to make sure Im satisfied with the new car.

I had a great experience at Ourisman. Joshua really took care of my wife and I. There were some issues getting the financing in order, but they worked with the companies and got us the best terms. I greatly appreciate how they treated us.

After just a month into ownership of my new 2021 challenger, I found that my driveshaft, differential, and axle required repair. When I brought my car in for service, Scott Donaldson (service manager) voided my ENTIRE warranty (drivetrain, engine, and exhaust) just to avoid covering repairs. He voided the warranty on the grounds that I modified my exhaust. Therefore, my brand new 2021 challenger has now been sitting at the dealership for a month, and nobody cares to rectify the situation. Can you conceptualize paying car rental fees for 30 days (and counting)? I have to drive my kids to school and go to work, but Scott does not care. Do not purchase or service your Dodge vehicle at this location.

Absolutley great, service, sales, everyone is so curteous and professional, would recommend to everyone, thank you for all you do

I was treated with kindness and respect by the service center Department. Jim Umbalbee get to ten in my eyes. He went out of his way to assure me fast an accurate service my car is running like a top now.

It was a great experience, the salesperson was very knowledgeable of the Jeep product and made the buying process easy breezy. The dealership met my expectation on out the door price. The service department has done a great job communicating and fixing any issues that have arise along with keeping my vehicle maintained with ease.

Customer service area is a bit cramped, employee’s seemed distracted and not fully attentive. Had my vehicle serviced and found that it was overpriced. Wait times are long, I suggest dropping off to pick up later. Need improvements.

Just bought a Jeep Wrangler. Anthony Scott made it an enjoyable and easy process. I wouldn’t hesitate to do it again.

Customer beware, they are friendly at first but when you have questions or need to resolve an issue they become hostile and rude. I do not recommend.

Please be aware of this place. I bought my car here last year, it is not even 2 years old, 17,000 miles and I have a blown head gasket. I took the car here faithfully every 3 months for my service and oil changes. They left me without a vehicle for over a week and would not provide me with a rental, due to the fact I did not have the EXTENDED warranty remind you this car was purchased BRAND NEW last summer and only has 17,000 miles on it. I will be trading this car in as soon as they decide to give it back and fix it and I definitely will not be going to Thompson Dodge. Please save your time and hassle and go elsewhere.

It was a pleasure doing business with Matt Lepke from Ourisman. His sense of humor was top tier. Working with him, he’ll make sure you leave the dealership satisfied with a brand new car. He was meant for this and he’s truly good at what he does. He was so patient, polite and good at making deals. I would definitely refer him to anyone. Thank you.

Calvin was great to work with. Very knowledgeable and polite.

My sales agent Mr. Charles Cadden was very pleasant. He was very detail oriented in explaining the aspects of the vehicle that I was purchasing. I had no problems asking questions or recieving answer to any an everything I needed to know and wanted to know. Ourisman is a great place to shop for a vehicle of your choice, take it from me I did.

Howie was amazing!! Not only did he help me find my dream vehicle, he made the transaction very smooth!!

Just wanted to take this opportunity to say that this dealership is great place to purchase a vehicle. I have nothing but good things to say. My sales rep Christian Walker walked us through the deal, was a pleasure to talk to from start to finish and when we had questions or problems, he got back to us quickly. That means a lot during the stressful time of buying a vehicle. My mother recently purchased a vehicle at this dealership as well. I would highly recommend buying your next vehicle here!

Nice service department. Enjoyed my experience.

My experience was awesome. The staff was tremendously helpful and friendly. I would recommend them to everyone.

Your team did a great job . Courtney in service was a big help.One issue . You replaced my Gas tank that was damaged from debris causing a puncture. You tried repairing it and it still leaked. When a new replacement tank was 5 weeks out you got me a used tank that had 3 miles on it from a junk yard.I was told the tank would be filled to check for any defects as this tank came from a junk yard. It was Not.When I picked up my Truck June 28- 8 pm it had 2 gallons of gas in it. I had to drive to the nearest gas station to fill the tank as Im on my hands and knees checking for any leaks. This was Ourismans job that should have been done.I had an 800 mile trip home and thankfully the tank seems to be OK.Thank youPaul Giddens

Staff was knowledgeable and helpful. Repairs were completed well and timely. I was kept informed along the process.

Friendly atmosphere and the customer service is great. Jim is very attentive

Awesome service every time I drop my car off! Very good tech staff

I went to Ourisman on 4/22/21 looking at to trade my vehicle. Matt Lepke made my experience smooth, comfortable, and succeeded in finding the perfect vehicle for me. Thank you to the whole Ourisman team for assisting me getting into my new 2021 Jeep Compass.

My experience with Ourisman was one of the very best I ever had shopping for a vehicle. Calvin and Ermias the sales manager. Worked their magic and I was able to get the right vehicle I wanted. Definitely recommend Ourisman to anyone whos looking for a new or. Used vehicle..

Service departmentDropped my truck off at 11am today Aug 4th. Called back for an update at 1:30. Was told my rep wasnt at his desk both times i called. And i would get a callback. Never got a call back both times. I call before they close at 6:30 was told the engine guy hasnt figured out the problem and they would need to keep my truck until tomorrow. I called back to speak to a manager 10 minutes before they closed and they said the manager wasnt around they are about to close.So when i call i couldnt get updates. After 8 hours i dont even know if they actually touched my truck. Everyone is going home!

I brought my Jeep in around June 16, 2021. I stated the problems with the Jeep of which I was aware. After I recieved my vehicle back, I go on a long distance trip, only to find my cruise control is no longer working. It was working perfect fine before I took it in for services at this location. It would stand to reason, that the cruise control inoperability has something to do with the services recieved at this location.I bring my vehicle back to this location to get the cruise control issue remedied, and the greedy dealership wants to charge me 199 to run a diagnostic, which Autozone does for FREE. Im slighted at the audacity of this dealership to try to charge me to run a diagnostic after previously spending 1,200.00 for services.Further more, I requested a loaner. I would think this dealership, in a marketing effort to get people to buy newer models, would have loaner for loyal customers. No! This dealership charges 60.00 a day for a rental, or offers a shuttle. I live in Maryland and work in Virginia. I run alot of errand through the week and am always on the go. I need readily available transportation and a shuttle wont cut it. And if this dealership has to order a part....that mean I incur additional rental costs becasue they do not OVERNIGHT ship autoparts.This dealership embodies the often talked about GREED of car companies today. I have owned a luxury vehicle and never received this kind of gaslighting. I WILL NOT be resuming any further business with this location in particular. I urge any future customers to proceed with extreme caution when dealing with services from this location.

I have had the worst experience with this dealership, from them not calling me for my oil change as they told me they would to running out of oil almost messing up my engine, to being told wrong information, not being seen after i was told I could as long as i had an appointment, to now having my car serviced and then the next day my car messing up to where as though I can’t drive it . No one would help me unless I kicked out money when I just got the car in February no reason why it should need my car worked on already when it was just perfectly fine. I WILL NOT RETURN TO THIS DEALERSHIP EVER AGAIN !!!!!!

Two times I have been told to come down to trade my vehicle in and they would be able to match the numbers I was requesting. Both times I walked away without a new vehicle. This past week I called and the sales manager advised that a vehicle was still available and she would have her associate work the numbers up and give me a call back. 10 minutes later I hit refresh on the website and the vehicle was gone and never received a callback.It is now April 27 and I received not one but two text message threads from two people at this dealership today while I was at work telling me to come in and they can match my payment. This is the third time I came to this dealership and the third time they gave me false information. Hands-down, the absolute worst Dealership I have ever dealt with. This place is a huge scam. Highly recommend staying as far away as possible.