We were notified of a recall repair needed to replace a defective fuel pump in our 2020 Legacy. After making the appointment we were reminded of our appointment via email and no less than two text messages. Today, I drove to the dealership which is 49.5 miles from my home for my scheduled appointment. Upon arrival I was notified that the service department did not have the part needed to make the repair. When I challenged the service person how this could be, he said, You should have called to see if the part was in before driving all the way over here. UNBELIEVABLE!!! I reminded him, they accepted the appointment, they knew what part they needed, they reminded me no less than three times that i had the appointment, and you even scheduled a loaner car: which he proceeded to tell me was also a mistake because they did not have that available either. Does the word inept come to mind for anyone else? This is without question the worst customer service experience I have ever had in a dealership. I would not, under any circumstances, recommend DeanTeam Subaru. And, if I could post less than 1-star, trust me, I would.

Annie, Henry, Duke and JB the whole team go above and beyond to provide a great customer experience! I live nowhere near here, but I drive because I trust them and they treat people well!Henry helped us purchase a car last October and I highly recommend him if you are in the market for a new car! He is kind, genuine and helpful!

Dave Smith is an absolute gem. He made the whole buying experience an absolute pleasure. If Pat Dean can clone him he needs to try . Dave spent time explaining the infotainment system and told me to call any time for anything I needed more help with . He truly means service after the sale. Thanks again Dave.

Easiest experience buying a car ever! Henry was great to work with and every aspect was low pressure. Highly recommend buying from Dean Team!

My husband and I have each bought cars from this dealership and weve both had amazing experiences. Wes was so great to work with and the finance team was so helpful! Theyre efficient, friendly, and they made everything so easy. Wes even helped me move my car seat! I wish I could give more than 5 stars!

Im very satisfied with my Forester and slowly learning how to use ALL the different features. I think it would be beneficial if Dean Team could initiate a form of training for new, and possibly present owners of older Subarus, a program on a Saturday morning with a duration of one to possibly one and a half hours where a technician or sales person to discuss one or two functions. After some time the Dean Team could focus in on the most common area that customers have questions about. If successful, this could be a marketing tool. If not successful, no harm done.Ed Meyer

5 STAR THANKS TO JACK HARRISON!!! Jack was phenomenal to work with from the very start. He made our car buying experience so much more enjoyable than ever expected. Very professional, personable, refined. Incredibly responsive and welcomed all of our questions. Very knowledgeable about the entire Subaru line, spent additional time with us to teach us about all the Outback features. I can not praise him and his service for us enough. We would highly recommend working with Jack.

Highly recommend working with Dean Team over any of the other Subaru dealerships. Easy to work with, friendly clean environment and never pushy. Ed worked with me on multiple visits making sure I was getting exactly what I wanted. Even AFTER the sale Ed was happy to take any calls or texts and even went over all the features of the car with me again, while my rambunctious toddler attempted to poke him and climb all over him. Highly recommend!Ask for Ed, he is the BEST!

I was in the process of buying a used car from these. They offered me what sounded like a good deal, with a decent financing option, good interest rate. I was set to pick up the car the next morning. Next thing I know the dealer I worked with is telling me that “The Bank” won’t finance the car unless I put up $2,000 more for the down payment. This didn’t sound right to me, so I made some calls to figure out what was going on. Turns out the car was worth much less than they were selling it for, which is why no place was willing to finance it. I called them up and said I’d be willing to buy it if they lowered the price to something more reasonable, never heard back from them. They’re nice guys— just make sure you check and see if they’re hiking the prices of their cars ridiculously if you’re looking to buy from them.The guy I worked with was Paul Beirman. Nice guy. Except he didn’t have the decency to call me back about the car I was supposed to buy.

If I could give 10 stars I would! I can’t say enough about the customer service provided by Annie in the service department. I had a short timeline to identify issues with my Subaru Fleet vehicle before a 5000 mile road trip. She went above and beyond to make sure I hit the road in a safe vehicle. A million thanks!! I agree with the comment left by Barb Jones below. They really care about their customers.

Phil Dean was incredibly arrogant and has lost sight of customer service. Bought multiple cars at this location and would strongly advise going to any other Subaru location in St. Louis before this one. Sunset and Lou fusz Subaru are far more professional throughout the process

IKE was a great salesman, giving my mom the time she needed to make the best decision

Bought a new 2021 ascent. At 1,500 miles the battery died because the hatch was open. Called the dealer and talked to the service manager who he said they could prevent this from happening. Took it in and they said it could not be fixed and the battery would drain if we leave the hatch open. They said the solution was to not leave the hatch open which was a very disappointing solution.

Purchase date: 1/16/2021. John Biermann was the right combination of easy-going and enthusiastic. I could have bought a pre-owned Kia anywhere, but after trying out several cars there, I was won over by Johns work ethic and decided to buy from him even if it meant looking through a few more. Fortunately I didnt have to do that. Thanks John!

1st time at this dealership and I had the best customer service from Duke and his team. Very helpful and polite, and got my car taken care of from me. If you want top notch service, check these guys out they wont disappoint.

Excellent customer service and I believe they really do care about their customers.

If youre looking for a car without pushy sales people, go here. CJ was awesome, and he took time to explain everything. Not once did we feel rushed, and he also listened to what I wanted. I will definitely be going here for my next vehicle purchase.

Everyone we dealt with during our car buying experience was very helpful, personable, and very professional. Our salesperson; Sam was knowledgeable, and took extra time to explain how all the new systems worked.Our main reason, for wanting a Subaru was getting all the latest safety features. Sam knew how each system worked and explained them easily.We have been completely impressed and satisfied with each part of the car buying experience at Dean Team Subaru. Truetype, a Shining star!!!

Came in on a semi-whim last November to check out a very specific 2017 Outback. Myles Eaton was there with just the right amount of knowledge, but wasnt afraid to admit when he didnt know something and would have to check. Id let him know of the plan to sell my vehicle privately and there was no pressure to trade. I test drove the car and decided to take some time to consider.I texted an offer, which was initially declined, but after a few more days we met in the middle. Id requested a new battery since the old one was corroded and swelling. It hadnt been replaced when I picked it up on a Saturday, but he had one waiting a few days later. Aside from hitting the hood latch with some WD40 there havent been any other issues. Whoever did the final detailing didnt ensure the hood was closed well, as it popped up when I got onto the interstate. No big deal, but I did let Myles know to keep an eye out in the future.

Most pleasant car buying experience everask for CJ you wont regret itthank you so very muchi love my new ride

In and out at a decent pace

Fortunately I get to take back my negative post. I finally got results and my Toyota will be fixed by Dean Team. It was a rough 2 days, but having my main family car get fixed is all I can ask for.

We recently purchased our very first Subaru, we had a great experience working with Corey (C.J.) Dickerson --he was very helpful and patient with us as we ultimately selected a different model from the one that we first looked at; he was able to locate the color and features that we wanted. We are very happy with our new Outback!

Ed Gerardo of Subaru Dean Team was a wonderful help on my wife and Is car search. He was patient, kind and listened to what we wanted. He never pressured us into buying more than we could afford. If you are looking for an honest and helpful sales man, Ed is your guy! Were looking forward to working with him again when we need another new vehicle.

After working at several dealerships over the past 10 years, I expect a high level of customer service and professionalism. These guys absolutely nailed it on every level. They made what is usually a stressful process a smooth and enjoyable. I would personally recommend coming to see Carl Schaefer if youre in the market for a new vehicle!

John Ostland, Dave Smith and Jason Moore were amazing when it came to finding the right car for us and they went above and beyond. We will be going back there for sure and telling everyone to do the same! They made it a smooth and fast transaction when purchasing our car. Very happy with our experience!

They provide competent service. The staff is friendly. They seem to be practicing good covid protocols. The drop off process is comfortable and the sign up for service process is easy.

This was the 4th car purchased from them and as always, a good experience

We traded in an Impreza for an Ascent and Corey made the process seamless. We actually had so much fun in the down time chatting! Professional, fun and not pushy....which sold us. Live in STL city and it was worth driving out a bit to work Corey. Ask for him, hes great!

This is my first Subaru, but not my first car-buying experience. It was the easiest and most pleasant. I was upfront that I didnt want to be in the showroom (due to Covid safety), and everything was done electronically. I would highly recommend giving Ed in Sales a call to find you your perfect car.

Friendly and helpful. Evaluated my car issues which was some things I expected and some things I was unaware of.

Ed Gerardo is the real deal. He is knowledgeable, professional and thorough. I am super satisfied with my purchase!

A Subaru recall on a fuel pump needed completion. Scheduled and drove in with the car, signed my name gave them the key and 45 min later, it was done! What else is there to say?

Duke, the service advisor is awesome.Everyone I encountered was great.

Great place to buy a new Subaru. The negotiation of the car price was so easy! My husband called other dealerships and no one in the area was able to beat the price. We were able to complete the financing online, which made coming into the dealership and completing the paperwork so much faster. Even though our salesperson was relatively new to the dealership, we could tell they trained him well as he was able to answer most of our questions, was very friendly, and reached out several times after we bought the vehicle to check in and see if we had any questions. I love my 2020 Subaru Forester Sport and would definitely recommend this dealer to anyone looking to buy a new car or suv.

First time in my life buying a new car and Ed made it a super easy process! From getting the car ordered to delivery i was updated regularly and Ed was always available to answer any and all of my questions! Thank you to Hershey and Duke as well for their help and information about my dream car!

It is a pleasure interacting with a very knowledgeable staff.They listened to our needs as well as our wants!

It my second car buying experience from them. Without a doubt best dealership I have ever purchased from. Would highly reccomend them. Wes is the best car salesman I have ever dealt with. Their inventory of used cars cant be beat . Had exactly what I was looking for at a more than fair price.

Friendly service, awesome deals, and willing to make your experience the best it can be! Great group over at Dean Team Subaru Volkswagen. Special shout out to Carl Schaffer and Michael Harmon for helping us purchase a sweet ride!

Got the vehicle we wanted for a great deal. The staff was all wonderful. It was a quick process with no hidden fees, everything was explained up front. Would definitely recommend Dean Team Subaru!

Carl and Jason at Subaru in Ballwin were great! They helped us get into just the right car for us and the process was easy and smooth. We will definitely be back to get another car from them when the time comes.

Purchased a car there this week... Great experience, good deal.

A good variety of used cars at a reasonable price. Carl was good to work with.

I have to change my review. Previously I had a good experience here, this time I will never go back.I made an appointment for service to have my air conditioning looked at, I dropped off my car at 820 in the morning I dont hear anything from them all day. I end up calling them around 4 to see if it is fixed or if they even have an estimate only to find out they hadnt looked at it yet. I call back a few minutes later to see if I can get a loaner car for the next day, I leave a message and dont hear back. The call me at noon the next day, it rings once and I miss the call, but I call back and leave a message. When I hear from them, they tell me they havent found the cause but did find a dozen other things including an oil change which isnt near the 5000 mile interval that the manual suggests, after I say Im not interested they call back an hour later and say its the ac compressor and that its going to be around $1300. Its quite a jump from we dont know whats wrong to replacing the most expensive part of the ac. Did they not test the compressor when they charged me $139 diagnostic fee and only came back with change the cabin air filter?

Ed was super great!! Very professional and made my first car buying experience comfortable and easy. He was super knowledgeable and worked hard to get me the best price. I will definitely recommend him to anyone looking to buy a new car!

Dean Team in Ballwin, MO is by far the best Subaru dealer in the area! They are professional and knowledgeable about their products. I have not had a bad experience at their location. Recently, my car warranty was about to run out and Jeff saved the day at a routine oil change. Additional complications had arisen, and he helped me to get everything needed to ensure I got my car fixed and running appropriately. I am so thankful!!!!

I recently sent out inquiries to all Subaru dealerships in St. Louis. Only one salesman responded back to me, and it was Ed Gerardo from Dean Team Subaru. He was fantastic to work with, found the exact vehicle I wanted, and made everything easy. If your going to buy a Subaru, I recommend you go see Ed.

Dean Team Subaru was SUPERB in getting me the Outback I wanted with all the right bells and whistles, and the price was on point. Salesman John Ostlund was so easy to work with. Dean Team Subaru also has followed that up with great service on my vehicle every time. The dealership even hooked my brother up with a good deal recently.

Needed new wipers. Happy

I have always had great experiences at this dealership. We worked with Ed Gerardo and John Ostlund on getting a new lease. I was so impressed with them and their service. They listened to what I wanted and the price range I wanted to be in. At the end of the deal, I was so happy with my new car and with my experience there. I will be back in the future to work with them.

Great friendly sales team. Worked hard to earn our business.

Friendly service and the parts department usually has what Im looking for in stock.

Just bought a Subaru Legacy from Henry Puliuz...super knowledgeable and friendly sales guy! John Ostlund was a very experienced, laid back and honest Sales Manager. And Michael Harmon helped me save $$ on my taxes. Awesome dealership with genuinely helpful staff!

The 2019 and 2020 Ascents obviously have something that is not working correctly. When shifted into gear when cold the transmission emits a squeal. Technician told me that he went out to the parking lot and tried several and all Ascents did it....he then said there are no fixes out for this problem and had kept my car for two days. A waste of my time. I am on my fourth Subaru but the problems with the 2015 forester burning oil and now this have made me a non believer. Technician was a nice guy though

Not going to lie, I hate buying a new car. Partially because Ive had less than great dealers/salesmen and then, really, I dont enjoy spending wads of cash. But six months after buying a Subaru Outback from Drew Sheetz at Dean Kirkwood, I still have a halo around the experience.Today I had a question about something with the car and thought about getting online to try and find it but as I pulled up my phone, I thought maybe I could just send Drew a quick text. He asked a few questions and pinned down what I needed. As I apologized for bothering him, we said hes there to help. I cant help but wonder whether I would have a different view of buying a car had a sales person like him helped me that first time.Seriously, I spent hours looking at cars and at various dealerships trying to decide what I wanted, knowing all wheel drive was a priority and wanted some upgrades on safety, but didnt want anything that drove sluggishly since Im used to more of a sports car. Drew took time to figure out who I was, what I wanted, make suggestions and ask more questions. He helped me make my decision, didnt pressure me to buy what he wanted to sell.I have taken the car in for service and had to get something added to it early on and Ive found the team easy to work with, able to set and follow expectations on timing, etc. Just wanted to say thanks again Drew. Hope you arent too surprised if I text again in a few months with a question. LOL

I purchased a used car and the extended warranty. I called the over a week ago with a problem my car was having. I had to leave a message. No one has ever returned my call. I will never purchase from them again. Custom service is a big part of business. I hav never felt welcome after I purchased my car.

Great car dealer.

Great salesman, Ike.

We went to several different car dealers before we got there, and we were met by Paul in the used car department. we were trying to find a car for my daughter whos moving to Pennsylvania and we looked at so many cars and we got told so many different stories it wasnt funny, but when we got to talking with Paul and he showed us what he had and what we were willing to pay was what they were willing to take so all in all it was a great experience.I cant say enough good about our experience with the Dean team I would highly recommend them to anybody if youre looking for a new car or a used car theyre just top-of-the-line people you cant get better than them in my opinion.

Up in Anchorage Alaska and look what I ran into… Dean Team’s everywhere !!

Worst service department ever. They are so inept that Firestone loves to get their business. If you want to wait days, never get a return call for service use them otherwise stay away. Many other quality choices

Greg Gallegos is the person to ask for when shopping at Dean Team. After visiting many dealerships over the past few weeks he was 100% the most helpful, not just at Dean Team but all dealerships. Could not recommend him more.

Easy to work with. They understand the consumer has knowledge now. They dont play a lot of games.

My 2020 Subaru Outback is the 8th new car purchase of my life and the best overall Dealership experience. I recommend Dean Team Subaru to anyone and everyone in the market for a superior vehicle from a superior organization.

I have my first Subaru outback and I needed some suspension nuts and bolts ($95 btw). I asked for a quote so I could plan this out and I got turned down, saying they cant give out part #s. 1. why can I not get the part #s? All experiences at Land Rover and BMW were phenomenal because they actually tell you the part numbers so you know exactly what your getting. Its much easier to get a wrong part when we dont know what your giving us. I just needed to look at how much the bolts are gonna be so I can do say, front first then do the backs. Guess not though.*Edit*After looking online I finally found some OEM hardware just to find out that $95 isnt that bad, meaning that if I coulda just seen an invoice I coulda ordered the hardware from you guys. But now Im certain I wont.Thanks for the waste of time.

My husband and I were so pleased with our Forester purchase a couple of weeks ago. JD was very pleasant and so easy to work with, and there was no pressure to buy anything more than we wanted. The process was smooth, quick and easy. This is our third purchase from the Dean Team and I will go back again!

Ed Gerardo was a pleasure to work with--very friendly and professional. We bought a new Subaru Forester. Ed made everything simple from the sale to picking up our new vehicle. Thank you Ed!

Ed Helped me get an awesome car, with a price my budget could afford. I recommend you see Ed.

CJ Dickerson our sales person did a great job!. Highly recommend!

This is the first vehicle I’ve ever bought from a Dean Team dealership and I can honestly say it was the quickest and easiest car purchase I’ve ever made. Frankie Jones was extremely friendly, personable, and professional, and I never felt pressured throughout the entire process. Actually, the entire process was quite enjoyable which is the exact opposite of the stressful and frustrating encounters I’ve had at other dealerships. I would definitely recommend Dean Team Subaru/Volkswagen and really appreciate how relaxed the atmosphere was at their dealership. If you are in the market for a new or used vehicle, contact Frankie and he provide you with stellar customer service and get you into a great car at a fantastic price!

Paul Biermann at Dean Team Subaru enabled us to have the best car-purchase experience of our lifetime. Not joking. Paul and the team who worked there were no pressure, full of information, casually comfortable yet professional, and just about anything you can think of to describe great service. We highly recommend!

Helpful used car sales staff.

Great service, low pressure.

Just bought my first car ever and from Dean Team Subaru! Such an easy process and amazing people to work with. Paul Biermann helped us find exactly what we were looking for and in our price range and wasn’t pushy. He let us test-drive as many vehicles as we needed until we found what we wanted. The process was seamless and I would recommend anyone to work with him and this company!

Bought a new subaru outback from Corey CJ Dickerson. I Used to run track with him back in high school. Awesome guy and amazing salesman. I would recommend him to anyone looking for a subaru.

I was in the market of buying a new car, and the service I received was excellent and would definitely recommend this dealership

Thanks for being so straight forward with us on pricing the different models and arranging the multiple tests drives. It was a long day for the girls for sure, but Chris Smith and his team were very accommodating! Thanks a bunch!

I had not purchased a car in 16 years. JD made the car buying process very easy. He kept me informed about the car and answered all my questions. It was pressure free and I totally love being a 2020 Subaru Forrester owner.

The staff are wonderful. Oil change was super fast!!

Everything from sales to service is top notch. Good to have wrx enthusiasts that you can trust with your car. Adam in sales, Duke in service and the guys in the shop have never let me down.

Great work as always! Friendly and knowledgeable staff.

I was so leery of going to a dealership for fear I would be SOLD a car. Well, that didnt happen. Instead, I drive the car that interested me and had casual conversation with JD Daugherty. I asked questions about the Subaru Outback and he taught me about the car. Honestly, I never once felt like he was trying to sell me a car. Never once did I feel pressured or uncomfortable.This has been the most enjoyable car buying experience in my entire life.Thank you JD for just being human and not selling me a car. Im a fan forever!BuyIm a fan forever 🙋🙋

I originally purchased my vehicle from this dealership in 2016. I recently took my vehicle in for a recall. Everyone that I spoke with at the service department was friendly. I had no issues with the services that they performed. My only disappointment is that they did not address the one item that I specifically asked them to take of for me. My MAF sensor was dirty and was causing the car to run very rough. I asked them to clean it and they declined. There explanation for not cleaning it was that I have aftermarket parts on the car. I do not see why this is an issue? The car had a problem, and there was a simple fix that was requested. The aftermarket parts do not change the process for cleaning a sensor.

We were very happy with our salesperson JD Daugherty. He made the whole process very easy for us. This is my first Subaru and I look forward to enjoying my new car.

Took our newer Accent in for service, and the service department noticed extreme wear on the tires and recommended that the tires not be rotated because they were bad.I was disappointed that a newer vehicle had tires that were already severely worn out. In a discussion w/our Subaru service tech, he suggested that we call a consumer number at Subaru and explain the situation I was so surprised when the employee took the time to hear me out and offer to replace the tires. He stood behind the Subaru product and wanted me to feel the same level of confidence. I must admit, I was shocked that a manufacturer was willing to stand behind their product!!This is our second Subaru vehicle and we are amazed at the level of performance & reliability of the cars. To know that your service department was looking out for us is equally as impressive!Thank you Subaru,Tom & Judy Girard

We knew we were going to buy a Subaru, so J.D. did not have to work hard to sell it, but we appreciated his enthusiasm, his knowledge of the car’s features and his friendly professionalism. Easiest car purchase ever! Love my green Forester!!! Than you, J.D.!

Easily the best and easiest car buying experience we have had. Every member of staff that we worked with was very professional, helpful, and never once pushy. Highly recommend!

I took my 2018 Limited Edition Outback in for a tire and alignment. The service advisor, Jeff Price, was great!! Took care of me from start to finish. I thought for sure I would be there for at least an hour or more. It only took them 30 minutes or so from start to finish. The young lady who checked me out was very friendly and helpful. Overall, they have made my decision to being my Outback here from now on. Thank you so much!!

Have gone to many dealerships in my years of driving cars and this was the best customer service I have ever encountered. Chris was there to answer our questions and help us get the car I wanted fast. The finance manager was helpful and efficient, getting everything taken care of fast. This experience will keep me coming back as long as I am driving!!

I am always sold by good service and friendly treatment. When I walked in the door looking for a new WRX Andrew proceeded to show me exactly what I was looking for. He was extremely knowledgeable about the car and answered any questions I had. He treated me like an adult and didnt blow me off because of my age (which most dealers seem to do) which I greatly appreciated. Extremely down to earth and friendly. I never even considered another dealer after the first time in Dean Team!

Dean Team Subaru and Adam Smith gave us great service and a great experience. It was a pleasure to work with Adam and Dean Team again (we just purchased our second CrossTrek from them). We highly recommend giving Dean Team Subaru and Adam Smith a try ... they know what customer service is all about!

We Went to Dean Team Subaru just to test drive 2020 Forester Sport. My wife absolutely loved it. Chris Smith was the sales person, he was honest and fair. We ended up trading our 2018 Crosstrek in and my with couldn’t be happier with her new Subaru Forester.

The Dean Team experience was great. Ed Gerardo was awesome! He worked hard to find me the car I wanted and made the whole process easy. He kept me informed of delivery and made every effort to make the sale painless and efficient. Every staff member I interacted with had one goal, and that was to make sure I was happy and taken care of. Thank you for all the help and making 2020 great again ;)

Had a wonderful experience working with Pete Ostland! He answered all of my many questions and made everything very easy! Thanks to Dean Team I now own my dream car!

Great place

Great dealership! I leased a vehicle in 2017 from them and about to order a 2020 Subaru. My girls and I were out and dropped in to get an idea on numbers. Everyone is always friendly and helpful. Super nice new building since I was there on my last lease!

For Subaru purchase must be considered as the first choice of dealership.

I have driven a Lexus, Infinity, Jeep, and BMW. My 2020 Subaru Outback is the nicest car I have driven. The safety features are second to none. The ride is flawless, even over St. Louis potholes. But most satisfying to me is the advanced technology that is standard with the vehicle. I must admit that I spent a minimal extra charge for the Starlink package. Well worth it. Allows for remote start, door or doors unlock, climate control, and vehicle location. All done on my smartphone. This Outback has far exceeded my expectations.

The folks at Dean Team Subaru have been GREAT to me, beginning from the moment I walked into the showroom to drive a Subaru for the very first time. I am leasing the zippy, and surprisingly roomy (!) Subaru Forester. Their service department is wonderful: it is clean, well organized and the service reps are very pleasant and professional. I would recommend this dealership to anyone interested in leasing, purchasing or maintaining a Subaru.

Team is professional and efficient. Easy to work with, no high pressure sales. Communication was easy via text, email, or phone as appropriate. See #SubaruSmith