Been without service for three days. Both my wife and I are working from home and four kids doing online school because of this Stay at home order. Wait on hold for 30 minutes twice a day, in the morning to be told the technicians are working to restore service right away and in the afternoon to be told it will be repaired in 24 hours. Same response three days in a row. Thanks for helping us on our way to unemployment Suddenlink, great job.

Treat current customers like trash; new customers get a great deal! Just spent over 4 1/2 hours either waiting for a representative, talking to one on the phone or using the chat function. Waste of a day.............and this is after I waited 4 hours for a service tech that was scheduled who never showed. Only reason I keep them is I have no choice in my location. If not for that, no one in my area would keep them as a service provider.

Have been waiting days for these guys to dig a line to my house, and on the phone 2 hours, only for no one still be able to tell me when they will be able to get the line to my house. They tell me they cant transfer me to the department that can confirm when this will happen as they have no communication with them. A technology company that has no communication with an internal department? How is that even possible?!!

These people are hateful. It is almost like they do not want new customers. They take your order. Schedule an appointment. No one shows. When you call. You get yelled at, get accused of nonsense. Had to reorder several times just to get told they do not service my area. So now I am sitting not knowing what to do because according to the internet they are the only provider that does service my area. :(

Input my address into the check my availability, the entire area was green showing coverage. I placed an installation order online.The next day, I received email communication from Jeremy stating I am not in the coverage area.Please call and verify serviceability rather than completing the service installation request.The website is inaccurate according to the employee. As a consumer, I am extremely concerned with the fraudulent misrepresentation provided online by Suddenlink.Your website needs to be redeveloped with accurate information.

Worst customer service of any product Ive ever purchased. If I could give less than 1 star I would. Some of the worst product service ever. I pay for 400mbs and my LAN speed is about 200 and my wifi speed is 40! 40! Unbelievable! I got a new router, this improved my speed from 18 to 40, so I guess it doubled my speed but this is just a sad depressing joke. I have spent >1hour on hold waiting to talk to someone, on 3 separate occasions. None of my issues have been resolved. We bought our own modem 5 yrs ago, and they have continued to charge us $10/month for 5 yrs! Because they didnt enter the info correctly. They told me the only way to address this is to drive to the physical location that screwed up the modem return 5 yrs ago. You really think they are going to be able to help me 5 yrs later? Twice I have been promised that a manager would call me within 24 hours, that was over 2 weeks ago and Im still waiting. The ONLY reason that we dont have a different provider is because of service where we live. If you have other options go there first. Suddenlink is a tragedy to any respectable consumer.

Starting off with bad customer service with this company. We just moved to our home this weekend and had an appointment for installation today between 5p and 8p. We kept calling the line just to make sure and it kept saying arrival time between 5p and 8p. Well no one showed up and we called them. They said the tech came at 6:30p and spoke to someone here and we told him we wanted to reschedule. We have a video security system recording on our home that can see all around. We were sitting around waiting and no one came but the pizza delivery guy. We live in Fate so I’m sure the tech called in and lied so that they wouldn’t have to come out this far. This is unacceptable so anyone wanting to research, here you go. If the dishonesty starts before your service starts, you definitely want to choose a different provider. No supervisor was available which is not surprising and they had the nerve to say they can send someone back Wednesday. What kind of employees do they have working for them? If they can lie like this, they may steal from your home when they come too.

Worse internet providers Ive ever used. I dare anyone to attempt using them. Ill give 50 dollars to anyone that can price they have good consistent usage of them. If you work from home and have to use internet you will lose that job.

I lived right in Fox run by the police station back when the population was very small (2006). The service was great! The Customer service too I guess back then they were cool. People change with time.

This is by far the worst company ever. Did not have service for 2 weeks was told I would get a credit to my account, they never ever gave it even though they knew we did not have service. Every time you call the people they have answering you can never understand them. Never give you an option to get a better price for the service they provide. But over charge as much as possible.

I know how to stop the terrorists in Yemen all we do is give them Suddenlink cable and why theyre waiting for a signal we can surround them.Suddenlink reminds me of a blind golfer they know the objective they have the equipment but they cant see the goal.I have watched an entire movie with no interruptions thanks to Suddenlink I bought a DVD player.the people at the pioneer office told me that I should bundle the phone on my package I think they did that feel the phone would be out and I couldnt complain about the cable being out.

They do not answer the phone. My modem has no power so troubleshooting does not do a thing. I’ve called for a week and even requested a call back and nothing. At this point I’m just trying to cancel service.

I have been a customer about five years, I spoke to a rep regarding an increase on my bill (again) and she advised me that I can get a bundle offer that will help reduce my bill but after her looking at my bill, she stated that someone had already used the bundle offer and she could not do anything to help my bill to decrease cause some else had messed up on my account. I was upset that I was not told that I had a bundle package already and the fact that she said she cant help me cause someone else locked me in a package. I never have been disconnected, looking at my history I feel that I should receive a great deal as a new customer. I honestly wish customer service would go beyond to keep their customer happy than having to increase the bill every so often.

I recently moved into our home. Working virtually its imperative that I have access to internet. The technician came out on 5/14 at around 12PM. He said he didnt have enough length and his supervisor that had a longer cable was going you come out by 2 pm. 3pm no one called or showed up so i called and was promised that the internet will be set up the following day. I have been at home all morning and no call. I called back and spoke to another rep that says the scheduled date is 5/28/20 without any notification, calls or communication. I have requested a supervisor to call because this is totally UNACCEPTABLE AND UNPROFESSIONAL. I cant work. Kids cant do their school work and I am sitting here not knowing anything.

The service sucks, everyday is always something happening to it. Having to unplug the router for an hour for it to work. NOT WORTH IT!

So disappointed with there customer service because when you call to get a promotion they are advertising they tell you yes that is the price but when you get your bill it is 100 dollars more. Then they don’t even try to help you with and they know its there fault but they don’t care and still say that is the promotion and taxes how is 100 dollars just taxes so when they tell you a price expect to pay 100 more just because.

Had a storm demolish the 100ft of cable and shreddedM. Made an appointment. They never came. The technition claimed he was here and all was fine. A week went by. Asked for someone else to come. They ran a small cable acrossed the dirt road to another house. This is not the first time for this. Im quitting my service.

Their customer service is the worst. And if you want to speak to someone be prepared to wait forever. I have waited up to 2 hours and still no one. Watch your bill statement carefully! Do not recommend!!!

If I could give them less than one star I would. Do not sign up for there service. They don’t show up to scheduled appointments, their service drops consistently all throughout the day and they absolutely do not care. Stay far away from Brokenlink.

Great service. Hadnt been there in a while, under construction. Now looks great

We just moved and needed to get new internet and we saw this thinking it was a good deal. The technician came and told us they don’t offer service here. We then call the company and they refuse to give us a refund and continually insist that they provide internet to our area when they don’t. The customer service is terrible. They are rude and honestly terrible at communication. Do NOT get internet from here.

I’m very upset with Suddenlink, I called once because I didn’t have Internet service and they sent a technician to fix it but he never came an told the company he did but nobody was there, first of all I have a Ring doorbell that wasn’t working because the lousy internet didn’t work, and Suddenlink wanted to charge me for that trip when I was home and nobody came, after talking to a supervisor I told them I was gonna cancel my service since nobody came they agreed to send “another” tech...Terrible customer service.On the other side they raise my rate, now I’m paying $110 for the internet only and they offer the same plan with a$100 gift card included for $49.99 or $54.99 and when I tried to get that promotion thru customer service they told me I didn’t qualify for it due to I’m an existing customer, everything with this company is messed up and I don’t recommend it to anyone and I’m cancelling my service before I have to pay again.I wish I could do no stars review because one star (the minimum) is too much for them. 😡

I got a 1Gbps internet service installed. Been calling coustomer service for week now about super slow internet speed(currently getting 20 Mbps). Hold time is more than 40 min and coustomer service is so-so. Bunch of thieves.

Had a main line go down this past friday evening blocking only entry to and out of residence. Called it in. Said they would be out on saturday. Never showed up or called back. Monday morning called suddenlink back. They said a tech came out. And said it was good. Kinda hard to believe cause there is still no main line from pole to pole. And the one that fell friday nite is now in 3 pieces. Last time something like this happened took them 3 weeks to show up. Have no idea how they can stay in business. Automated service sucks, techs lie, phone operators (if u can get one. GOOD LUCK) ARE JUST AS BAD. Wont be more than 2 hours before a second section is down that is 6 feet off the ground. GOOD RIDDANCE SUDDEN FAIL

Its always having trouble keeping the internet and cable on. Always having to have a technician come out, but have to wait days w/o service and still have to pay the outraious bill. I think that I should get a discount on every day that my service it out. Ive had Suddenlink since 2008, and the service was very good back then, but its totally ridiculous now. If they would bring it better, I would give a better response.

Set up an account and started service online. Typed in my address and was told they service it at 15mpbs for $49.99 a month. Accepted all terms blah blah. Got confirmation email and installation date of 5/7/20 8-11AM. Waited 1 week for this and took off work on 5/7 and at 9am they called me and told me they dont service my address and cant give me internet. Told me they will notify me in the future when address is serviceable. Then today 5/8 a customer service rep with suddenlink calls to ask me when they can reschedule the installation since I missed it. I explained they told me they cant service my address and were cancelling contract. He said he shows nothing about this and shows they service my address. Then says for me to wait while he looks into it and has the nerve to try and tell me about their mobile network packages. Why tf would I ever consider Suddenlink for anything ever again?

I have been with Suddenlink since they were called classic cable I am so disappointed in this company they do not value their customers they quote you one price and then when your bill comes in it’s very high then they act like they don’t know what’s going on their Internet goes down every night the only reason I have to stay with Suddenlink is because they don’t allow any other cable carrier to come into Balch Springs the other carrier is AT&T and they stole $200 out of my account when I tried to set up with them All the prices they have on their website is a lie all they do is lie and cheat you I had a representative call me and quote me a price of 78.99 With no installation fee since I already had Internet and they were going to add HD TV also the agent said I would get a $100 gift card from Amazon if I stayed for 90 days in good standards I received my first bill and it was 169.99 I have been going through these headaches with Suddenlink for years they quote me one price and then the next month my bill is higher than what they quoted and they never fix their mistake If you are looking to buy Internet Or HDTV do not get Suddenlink they suck!

If I could Give them a negative star I would.I’ve dealt with Suddenlink for three months and out of the three months two times they took my money out of my account automatically on the wrong days. They took one bill for $70 on the wrong day and then this week they took $90 which is more than my bill. I’ve been trying to get out of the automatic payment every time I’m online, but they won’t let me it’s like they want to take my money out of my account but they don’t want me to cancel it . Their customer service is terrible I’ve waited on the phone for two hours and then when you get on the phone with them there’s no apologies there’s no I’m sorry it’s just what do you want the rudest customer service! and I would not recommend them to anybody spectrum is where I’m headed.

Well how can I not express everything I want to say about this suddenlink company in a nutshell is very bad company

Tried cancelling my service today after 15 years. It was like being at a used car department. They would not take no for an answer. The only reason I stayed with Sudden link for so long is they were the only company that serviced my area. Got AT & T fiber installed today. WOW ......I wish I could give 0 stars

I am completely furious with these people. Absolutely worst company and customer service I have dealt with ever, and I am 60 years old. We have internet service from them. Internet keeps going down completely for an hour or more at a time about 50% of the time. I have spent over 8 hours on hold this week with their customer service number. I did not hold and scheduled a call back once. During that call they scheduled a call back to be me, and it never happened. The next time they scheduled a tech to come here and check out the problem. They told me the tech would be here between 10 AM and 8 PM today. We have hung around the house for 10 hours waiting for the tech and nobody showed up. Called customer service and the only option right now is to have them call you back tomorrow sometime. We have been without internet service for 3 weeks now, and it is not our LAN or the cable modem, it is their service. I am a system engineer. I know and have tested. And I cannot get them to do anything about it.

The actual service is fine, but customer service is not. I received a flyer in the mail for $55 yet when I called the guy told me it would be $110 because the actual service is $55 and local and state taxes make it $110. I get my bill... 69.99 for the package, additional $20 for cable charge, a network fee, a sports package fee... barely any taxes. Totally false advertisement for pricing and I am shocked they get away with this. Has anyone started a class action for this???My other complaint is that it’s been 3 weeks and I still have a “temporary cable” across my nice lawn.TV has been surprisingly good and internet speeds are great. If they had advertised $110 a month they would have a 5 star review from me (was paying $155 a month to ATT).

I’ve been with sudden-link for the last 12 years and 3years with Cebridge Connections before sudden-link bought them out.Their internet service has been nothing but overpriced and not even providing the advertised speeds paying $160 for 1gig internet and TV and I’m only getting maybe 10-39% of the advertised speed at any time.I’ve called it in several times and after reporting it I’m always told to keep calling it in so I can get a credit at then end of the month but to call it in is usually a 30 minute hold time and 5-10 minute mandatory troubleshooting phase with the automated system before I can even talk to a human.Would switch providers in an instant, but sadly Suddenlink is the only ISP for my address.

Can you give negative stars? This is by far the WORST company Ive ever had to deal with. Their customer service is absolutely terrible. I would rather pay three times their price with another company than use them. Unfortunately, theyre the only provider in my neighborhood.

Used to work for Suddenlink, great ISP for the price compared to fiber connections. Customer service is basically useless, and the prices fluctuate at an unusual rate (even when I worked there four years ago).If youre considering their service just get internet 300mb/s, its plenty fast and dont let them upsell you on the perks of faster speeds, or the savings on bundling TV and phone.

Worst customer service I have ever received. I started new service and never received a bill. I called into to customer service and they sent me to the store to make an account log on. The store couldnt assist me. I called back and couldnt get any answers. There website doesnt work and customer service representatives dont know anything.

If I could give 0 stars I would! I have been called yesterday and about 8 times today and and every time I get disconnected. I have spoken to one person during the many calls, and was disconnected from her and she didnt call me back (even though they have my number). I do not understand how Suddenlink is still in business. I cannot work from home if I dont have internet. So frustrating!

Signed up for lowest data plan and went over plans allowance was sent a popup on computer that since it was 1st time there would be NO CHARGE. well I called to increase my data plan and was told that it was confirmed that I would be on unlimited plan. A couple weeks later I got bill for $30.00 for coverage charges. Called and explained what I had done to prevent overage charges and was told NO YOU HAVE TO PAY. I asked for a supervisor and wasnt allowed to speak to manager. This companys customer service is not existant. I cancelled my account as soon as I found a new ISP. If this rating system had negative numbers I would give it a - 1000!!!

My bill has gone up by $22 in the past year and a half for less than mediocre service. There have been zero upgrades and AWFUL connections 80% of the time. I sit on hold for 35 minutes for a simple billing question and then get the run-around & no answers. This company is awful, but unfortunately, internet service companies are limited in my area. This whole internet situation is a joke around here. Look at the ratings on Google.

A terrible company. Internet goes out all the time. The bills keep increasing without explanation as the service gets worse and worse. Stay away if you can. FYI AT&T is now available in certain areas of Balch Springs.

You can never get ahold of customer service!! I called for over two weeks straight. The Balch Springs office doesn’t know how to explain any Billing issues. They’re basically there as a cashier because that seems to be all They can do. There’s no sense to be paying almost 200.00 a month for internet services only!!! Do not get service here if you don’t have to!!

Poor customer service.Cable has experienced intermittent service and can not tell you an estimated time to expect service! It is almost 2020 and you would think their technology would improve.Looking for another service!

If zero stars was an option, thats what Suddenlink would receive. So thankful to have finally switched to AT&T. With Suddenlink the only provider in my subdivision, our neighborhood had no other choice. The price is INSANE, customer service is the worst I have ever experienced, our internet was out almost daily and THEN when I tried to cancel I was still given the run around. The lady even told me that we had fiber already and that switching would do me mo good. For one, we did not have fiber with Suddenlink and for 2 the lady was a huge liar in saying that the fiber lines belonged to Suddenlink even tho we have been watching At&t install them for over a year. A bunch of incompetent, lying thieves.

Worst customer experience. I would NOT recommend this company to anyone. I keep getting bills for service I canceled over a month ago. I have proof of returning equipment, dates, times and people I have spoken too. One word.... Worthless!!!

The internet service is excellent. I have high speed internet about once every 3 months. The customer service is amazing. They blame it on our router or they just send a message saying call or message this person for help, who doesnt help at all. The best part is paying a lump some of money, plus some extra here and there, for absolutely nothing. I would highly recommend.

I have never dealt with a company with this horrible a customer service. They have been charging my credit card 250/month for an account that I dont have. I plan to call NBC5 and Fox to investigate them. They are stealing money and then when you call them they put you on hours hold and then transfer you to wrong depeartments. There is something really wrong going on with this company and it needs to be investigated. I encourage others to call these network and get them to look into what is happening.

The technician never showed up for my installation. When I attempted to work with the company to resolve the issue they were very rude and unhelpful. Spent two full days trying to get help on the phone with multiple transfers, disconnects, and even flat out just hung up on. Never in my fifty years have I experienced such poor customer service! I do not recommend Suddenlink to anyone!

Good fast service. Remember: dont only post reviews when youre upset.

E this company their prices are way too high they keep changing their rates it keeps going up without anybody stating or letting you know anything no letter no messages to emails nothing where is show that they were gonna go up on prices that being said they went up 20 something dollars more on our Internet when we were just paying 75 for a whole year There so many competitors providers out there offering way less then we will be canceling this month with them their Internet has been poor service it goes in-and-out by its crazy how they could go up on your prices when they can you fix the issue

I wish I could post with no star . I switched to the Altice One system in March and this has been the worst experience ever. The box is non-responsive multiple times throughout the month and now the remote isnt working. Good luck getting a customer service rep that you can understand. Ive sat on hold for an hour twice to get someone with a thick accent that put me on hold then disconnected my call. I am so done If youre thinking about switching DONT. Oh and did I forget to mention my service appt was booked out for a month. 😡😡😡😡🤬🤬🤬🤬

If could give them a negative 👎 star I promise I would. They steal your money you will have more outages then services. I called and can never speak to anyone other then automatically system. And after waiting 2 to 3 hour wait they will hang up on you. They tell you to call another department for credit for the outages don’t hold your breath. There best lie is there is a outage in your area but my sister who lives next door have them as well but her service work smh. But one thing I no that they can do is take your money. I have been calling and ask for tech support and they don’t no a thing AT ALL. Run RUN RUN FAST AS YOU CAN

Last week they came by and had to reschedule for whatever reason. They were 3 hours late to their call today. When they showed up I was waiting for them to come to the door and instead of knocking like a normal person, they call my husband who was at work, to tell him they’re waiting outside for me to come and greet them. My husband was obviously busy at work and forgot to notify me they were waiting in my driveway, so they drove off without even knocking, I feel that miscommunication represents their unprofessionalism. Now we have to reschedule and I have to take off work, all because they didn’t feel like knocking on the door?

Suddenlink is AWFUL. We went with them because the cost was more affordable. They installed our services to a pedestal outside that was busted open and underwater. They also refused to send someone out to repair the pedestal. We went back and forth with technicians for over 3 months with nothing being fixed. Several said its not their job, some came out to stare at it and then left, and others didnt show up at all.

Scheduled a pick up on 4 separate occasions and no tech showed up so I am being forced to return equipment to a company that is responsible for their own equipment and being charged for their lack of responsibilities, I will be moving my provider to someone else I highly, HIGHLY do not recommend this company to anyone.

Full of incompetent people. First, when I called to set up service, I gave them the info for auto pay. It didnt make it on the account. Then, they stated they had declined payments on the manual payments online, when I had more than enough to cover. Because of this, I have to call them each month for 4 months to pay because of their incompetence. Stupid, stupid people. If you have a choice, go with satellite or another provider or even go without any service. Youll be better off.

We have had Suddenlink since we moved into our new house over 10 yrs ago. We have had great reliable service with little to no issues. the small issues we had were resolved in a timely and professional manner.We havent had but a few outages, the reliability has been very well.

I think its absolutely awful that ONE customer service rep is working by her lonesome to handle all of these customers at this store (about 7 customers currently in line). This is unacceptable, Suddenlink. You have money. Hire more people at your stores. You should have 2-4 people at your stores at all times. The customer service rep said that her supervisor randomly left her to handle all of these customers which is awful.

They cant keep up with the speeds they offer. Intermiditant service over the past 2 months and they wont reduce bill to cover the down times. I am not going to pay for a service that I dont receive in full, tho they expect full premium payments.

Stay away from this company...theyll lie too you. And charge you for extras on your billing. They bump up prices with out letting you know, was with this so called company only 2 months.

Id give Negative 10 star if it was possible. I am a new customer (recently singed up the service, not even 30 days). The technician setup the modem but the Internet did not work. He said that the fiber line outside of my house needs to be fixed so he created a ticket and told me itll fixed on the following weekend. No one showed up that weekend to fix it. So I called Customer service (had to wait 2+ hours) just to talk to someone. They told me that the service appointment to fix fiber line is scheduled for next weekend and no one showed up to fix it.3 WEEKENDS PAST AND IT WAS NOT FIXED. But they sent me the bills.im a new customer (was, Just cancelled the service) and trying to get Internet and have to go through all this, I cant imagine how the rest of the internet service will be.DONt SIGN UP, itll save you a headache.

Reported no internet on Aug 8th. Next day a tech came out and confirmed a problem on their end. Nothing was fixed! Two weeks later I contact Suddenlink again and now they have someone scheduled for almost 2 months from now to come out because the original tech did not update anything for them to fix! Neighbors have confirmed theirs go out at the same time as ours, so it is definitely something they are responsible for. When I ask if I will have to pay for these three months of service they tell me there is nothing they can do about billing. Really?!

There are limited alternatives for high speed internet in Rockwall, TX. It took 3 visits for the different techs to connect internet/cable. The 1st didnt check that the curbside box was actually live and left us stating the cable service must be down for the area. The 2nd tech figured out teh curbside box didnt work and ran cable to a 2nd box, however, he didnt properly install the cable inside, which then required a 3rd tech to address the cable. Are you thinking Curly and Moe came out to the house? After 3 months, we still have a cable across our front year,a s the contractor that buries cable continues to not show up for appointments. While customer service may be friendly... results have been lacking. Dig deeper to find more challenges with the provider; look up under the Better Business Bureau :(

The worst customer service I’ve ever experienced.

DO NOT USE SUDDENLINK! 30 HOURS SINCE INSTALLATION BEGAN AND STILL NO SERVICE!!! 4 attempts of calling and holding for an hour plus to get through. Told fixed. Wait 1 to 2 hours and reboot. Still doesnt work and start the 3 hours process over again!!!

The ladies that work there do not want to help in what we need plus the payment gets higher and higher but the internet is getting slower and slower. We never get the bill or how much we have to pay. 🙁🙁☹️

I would give a negative 5 if that were possible. Maybe it should be. My service is out way more than it is up. I have been waiting 12 days since their technician said the line to my box at the street needed service. I called again nothing but a BS - there is nothing we can do answer - you are on the list. In the meantime I cant do my work, stream a movie, or browse the internet without disconnecting and reconnecting time after time after time.I have an idea. Hire more crews to fix the crappy lines.This is not my first issue. I have had dozens of issues. They used to be resolved in 1 - 2 days, then it was 4-5 days - now it is weeks and the rates just keep going up.If you have any options do not choose Suddenlink.

Are you trying to get everyone to switch over to AT&T? If so, keep up the good work!

Worst internet service ever!!!!! Always going out!! They dont give discount for the days you dont have service. Customer service is terrible.i miss at&t so bad if i knew that didnt service the area i would have never moved over here

I looked online to see what Suddenlink had to offer. I guess I gave my phone number at some point. Anyway, later I get a cold call to sell me on Suddenlink. Not sure where the call was originated at. Someone talked to me for a second and asked if I had a minute. Then they said they were transferring me to a specialist. After being on hold for about 3 minutes I was really annoyed by the idiocy of trying to sell to me after putting me on hold. I put the call on speaker and it was on hold for 20 mins before call dropped.I cant imagine how well they treat people once they got there hooks into you. Maybe they got a crew of Wall Street wolfs that can sell ice to Eskimos... Anyway, it is a ridiculous setup and idea. If you work in this call center for this sales department you should probably be seeking to work for a smarter boss. Whoever pulled the string on this is an idiot.

Were new to TX so Suddenlink is new to us. Every tech who has come to our house for any reason has been wonderful. While installing a new hot tub, our construction guys cut a wire which meant that we lost all Suddenlink power. The tech who came immediately repaired the cut wire and told us that wed need to have a different crew do more extensive work for the long term. In a very short time, Suddenlink sent out a crew who dug a new trench, provided new wires (forgive me if Im using the wrong terms), and repaired all of the disruptions in our lawn. You could hardly tell where they had been and within a few weeks, couldnt tell at all. Im really happy with the Suddenlink service. They have not let me down, ever.

Had Suddenlink for years. Internet down all the time. Call customer service and they just say service is out in our area and hang up on me. The bill goes up almost monthly and the service goes down. There needs to be bill credits for outage periods. People who work from home are greatly affected. If you can not provide a consistent quality product then get out of the business. I think it is time for a class action lawsuit. We have choices and I am ready for a different company.

Worse technical support ever.Terrible support. They take your money and provide terrible service and customer support.Do not know what they are talking about. So happy that I moved to another system.The entire neighborhood is tired of them. I do not think they are going to be around very long.When I cancelled my service the guy was smacking gum in my ear the whole time.A great ending to remember them by.

The worst internet provider Ive ever had. Outages last days with them. They clearly dont have the ability to quickly fix an outage. Their customer service is awful. If they werent the only provider that offered more than dsl speeds, I would have dumped them long ago. A good provider with fast speeds could make a fortune in Forney, Tx

I have changed my star rating to a 1 star from a 2 star... They have non-existant customer service, and they have failing automated voice representatives when you call, there are no such thing as call backs... and they steal from you by way of lying on their reports for being a technical support person saying they changed wiring which in reality they did nothing... infact suddenlink is SO bad i want to sell my house and move somewhere where i can get decent sevice.. isnt that sad?? I want to sale my home and move because the internet is garbage... i may just cancel and use a high end hotspot or something... this is not going to fly...

Don’t waste your time. THEY ARE TRASH!

I love the Internet. rarely do I have issues. it %110 better than what AT&T is putting out. I decided to get rid of cable. the channel selection kinda sucks.

Called in for no internet and slow speeds on 9/22 was told there was an outage and couldn’t schedule an appointment. Called back 10/1 waited on hold for 1 hr 30min finally got a line maintenance check scheduled, but is was 3 weeks out. Appointment time came on 10/21 tech rescheduled the appointment for the next day on 10/22 tech cancelled the appointment the day of and left no notes, so I proceed to call in again wait on hold for over another hour to find out why they couldn’t give an answer just simply the tech didn’t leave notes as to why they cancelled. I rescheduled another appt 10/29 just as the previous one and told it wouldn’t be rescheduled or cancelled and guaranteed they would fix the issues. Well, day of the appt they rescheduled for next day 10/30 on that day they again cancelled the appt. Now, I’ve wasted 3 hours already just scheduling appt’s for no shows and rescheduled with no notes as to why. So, seeing as I have not had the ongoing issue resolved I call in wait on hold for another 2 hours for another appt to be promised. This time for 11/3. They finally get my outages and speeds resolved so I do what anyone not receiving service they pay for and I call in for credit. On 11/5 I spend 2 hours on the website chat support to be told when they offered a measly $40 and I ask for corporate phone number I’m told that the supervisors only at the call center have access to the info. So, I then proceed to wait on hold for 2 hours to talk to a supervisor, but when I get a person I have to explain everything above to them, when they tried to get a supervisor they were all with other people and told I would be called back by them with in 2 hours. So, I patiently wait seeing it’s 3pm at this time so 2 hours would put the time around 5pm and hour before billing closes for the day. No call received by 4:45, so I know the game now I called back in. Waited an astonishingly 35 min, regurgitate the same thing as above to the next person they finally get me a supervisor I spend an hour on the phone with them to be told that since I’m asking for a $60 credit vs $40 they have to now get the manager to approve it which could 24-48 hours. And now to today no callback was made to me from the supervisor as I have no missed calls. Moral of the story is this company operates like mad max instead of petrol as king they hoard money. And when the people ask for some said money they give them the run around for days. I honestly wouldn’t wish this company on the worst of my enemies for not only the time they consume, but the lack of customer care they give. Especially, when a client has an ongoing issue for over 30 days and is only asking for 3/4 bill credit for an issues that was never within the home and strictly on the outside lines that your supposedly managing, but I digress.

This company has NO accountability. The worst company i have ever dealt with. The sales person has no commitment to the customer, after signing you up for the service, the install team- Did not meet the time block set and never called to inform customer of the expectation. I called customer service/sales guy, he says, Hell get the message to him to call me, an hour later, I still havent heard from the installer. This is really frustrating.. THESE PEOPLE ASKED FOR A RESPONSE WITH A EMAIL DOES NOT DELIVERABLE.. WTF

I have had spotty to no service for more than 3 months. 3 techs have been out to my house all have reported the problem is at the hub on the street. I Finally got a scheduled appointment and it was 30 days out. They did not come because they said it was an all day appointment and the shorter appointments get picked first. They moved it out another 33 days to August and never called. You ask for a refund and they want you to continue to pay till it’s fixed.No one can help no one wants to help. If I had a chose I would change carriers but we don’t. I’m looking for other options and ways to get this out to everyone to let them know Suddenlink SUCKS!!!!!!!!!

Any positive reviews on this absolute POS, worthless scam artist company is a bot, or paid review. My entire neighborhood has been fighting this company tooth and nail just to get basic service to our homes for over 3 years now. They are notorious for false billing, not delivering service consistently or effectively, false advertising on speeds, the worst customer service in history, with 30 -40 min hold times, repeated hang ups, horrible techs that know nothing. Bar NONE the worst company Ive ever paid money to, and we have no choice, because they have managed a monopoly on our area thanks to our city govt. and all the greased hands and pockets.

Used to be.av great provider but have not kept up equipment and are just a poor service company. Switching as soon As I can.

I do not recommend suddenlink there is literally cable interruptions every two weeks... Its a bad company and not worth the money were paying. Please do not consider using the company

This is my second review for Suddenlink but Google only allowed me to edit my previous review. Suddenlink I have been trying to get my line buried for over 5 months. Call center is not helping at all. All they do is schedule and re schedule my line burial. Spoke to Customer relations at HQ in New York and even they could not resolve anything. Matter of fact they said they would call me back and a never received a call. My line is exposed and is a tripping hazard for everyone at my condominiums. I need a crew out there ASAP. Hoping this review can catch someones attention.

Terrible service! Didn’t get the speeds I paid for and they nickel and dimed me for EVERYTHING! Service charge fee was $60 I was getting terrible speed bc they put a splitter on the cable box outside!They gave me a late fee, (I was out of town) and locked my online account so the only way I could pay was through a customer service rep! And charged me an additional $10 for having to pay that way!

Went from like $59. A month to $170.00 after 6 month promo ended. Then laughing they wanted to give me $10.Off that. This after 3+ hours on hold & talking to about 5 different people. Im done! They Hook you and Sink you. Just CANCELED!!!

Called 3 weeks ago to report slow internet speeds. Issue is still unresolved & now internet is completely down. Customer support is horrible. Outage has been on going for a week now with node showing in distress on their side they say they are trying to fix, but I’ve yet so see anyone at the node actively working on it in the week it’s been problematic, and since there is a posted outage no service tech can be dispatched. Customer service system is down so no notes could be added to my account for the calling in. If at all possible avoid this company like the plague and take the slower speeds from another service provider. You’ll be happier long term and not have to deal with a company who will charge you full price for sometimes working internet service. If you do feel adventurous and try suddenstink be prepared to call them more than you call your parents.

The WORST customer service EVER!!! They installed my service on December 28th and I still have the cable all over my yard. Called and they said it will be another month before they can get it buried!!! The rudest people in customer service. The internet is in and out. Biggest mistake we have made. I would NEVER recommend Sudden Links...NEVER!! If I could give them a -10 I would.

Here we go again. My internet is out starting on Sunday and I work from home. I was told that they would not come out until Wednesday but was offered to be put on a cancellation list to hopefully get it fixed sooner. Today I get a call from a repair tech wanting to do trouble shooting and I had to remind him I am not home because your services are not working I have had to drive over an hour each way to an office to work. He then told me to call back in to trouble shoot again and they would be out on Thursday. NO! Wednesday was bad enough and now you pushed it back a day. Four day repair time is not okay when you depend on their services to work. My job is not wanting me to research to switch services because of this. I have been with sudden link a long time and will be looking for other carriers. My internet is always on and off but I normally make it work by resetting things all the time and only when it gets bad do I call because of this kind is customer service. They need more tech if you have to give a four day repair time. 6/25/19My cable was out in my room and I called to set up an appointment for repair. I was given an all day appointment 2 days later. I requested a 30 call ahead. I received a call from my tech which needed help finding my house and I I helped him. He hung up so fast that I text him that I would be home within my 30 minute allowed time. I then received a call from the techs dispatch wandering where I was and I told her I would be there. She told me I had until 3:25. Then my daughter arrived at my house before 3:20 and my tech was driving out my drive way. He was stopped and he told her that we had been rescheduled and he would not repair my cable. I called into to speak to a manager and I have yet to hear back from them. I have been with Sudden Link for over 20 years and have had problems like this often. I did not want to go through the pain of switching but I am researching and will be leaving them soon. I have repair people out several times a year and there customer service is not good.

The worst company Ive ever encountered. Their service goes out almost every 3 weeks. Call them to get a tech out and they always say itll be 7-10 days before they can even come check! They needed to run a new cable for our internet to the distribution box in front of our house. There was an orange cable running about 500ft up the road, in front of 6 houses and to another cable box. It was there for the last three months. No matter how many times we called they would never come bury it. Its now missing and of course we have no internet for the last week. Ive called every single day and theyve promised four different appointments theyve never made. You cant every talk to an actual person that can get anything done. No one at this company knows what other branches of this company are doing. Customer service just hangs up on you when you ask for a supervisor. If you have ANY other option for internet then go with it because I promise Suddenlink will drive you insane!

Worst experience in my life. They have taken our money and we still dont have service a week later. We are constantly getting jerked around. We finally get some one out to run a wire to us and they break part of our gate! I would never recommend them!

Weey proud of their cable and internet. But their internet is fast

Why can’t I give zero stars? I’m not even a customer and they managed to piss me off. They damage stuff in my yard and put ruts in my yard. Someone went out to my house, looked at it, did nothing and determined it was fixed. Nobody contacted me. The only contact I have had is through Facebook messenger. This company is an absolute joke. Anyone with integrity that works at this company should actively be shopping their resume. I’m sure some employee will respond that they are sorry and then give me an email address to send my concerns to. Given the lack of response from suddenlink I would expect no less than a regional director to reach out to me.*****added to your response******. My sprinkler head is broken. Did you get pictures of that? I want the black tire mark power washed off of my driveway. I want the ruts filled.

Worse customer experience of my life been calling for 3 days ! Been on hold for 3 hours and promising I will have internet and phone calls!! BUT NEVER DO!!!!

Be careful. They send shady contractors out to do service calls. They will charge you behind your back and say that you cannot get credited. The technician replaced suddenlink equipment and still did not fix issue. Was told that it was further up the line and that they would look into it. Nothing...was ever fixed...still do not get even half of the speed I have been paying for. Customer service is worthless. I would switch if there was any other provider in the area. Total rip-off.

I use to pay 80 dollars for internet now its 130+ taxes I wish they didnt have a monopoly in my area so I could switch to another company.

Terrible customer service when you go to their office to speak to a supervisor they dont want to give you info. to talk to the supervisor to file a complaint or resolve concerns & has a sales person named Miguel Guerrero soliciting in apartment complex after told not to do so.

Had consistent outages for the last week. Service is good when it works, but they dont seem very interested in keeping their customers up and running.

Everything was great until today. Last month i called and want to upgrade to 1G speed. Lady offered me a 400mb speed instead because there is no extra charge. She made it sounds like a promotion. I gladly accepted it but a month later, i got a bill hiked. Then, i called back and of course there is no such promotion. I was fooled by that lady. Im on hold right now to cancel my service

Worse company to deal with, had my speed upgraded and was told my Internet router could handle the speed both times I called the help desk. But I still wasn’t getting the speed I was paying for so they sent a tech out and charged me $60 for the the tech to say I had to wrong router.

This is the worst Internet company ever!!!! Their Internet service goes out all the time. Their technicians are a joke and have no idea what they are doing or talking about. The worst is their customer service, rudest people ever!! They will tell you one thing when its actually another. Then if you ask to talk to a suprevisor they became so rude. We then asked for the persons name and they hung up on me. Do yourself a favor and DO NOT GET SUDDENLINK!!! Im genuinely trying to save someone the headache and stress this company will cause you! Plus they over charge you and cant explain why. Total joke and sham of a company!!!