Very good service. Marco helped me out a lot. Extremely satisfied and would recommend returning. Thanks.

The guy in here is useless. Been a sprint customer for 10 years. He acted like we were bothering him asking questions about a specific product and service. Maybe he was trying to look cool in front of the girl working there but horrible demeanor and service here don’t waste your time. Colombus location had great service and it’s right down the street.

Formally known as Sprint. gave it 3 stars because, before you purchase a phone they should let you know about a restocking fee if you return it. I was there for about an hour and all I keep hearing from manager and staff was you have 14 day to return it if you don’t like it. We were told the same thing an hour later We tried making a return and sure enough they told me there’s a restocking fee of $45 I was like how you said I had 14 day it’s only been an hour and have not use the phone. So this is how they get you so you get stuck with a phone you don’t want. 🤦‍♀️ be careful ask as many questions before you go and get a phone or into a contract.

I used to love this place, but the best employees left already, I can get nothing done anymore I guess I’m going back to AT&T

I waited 45 minutes for them to help 2 customers then they told me they didn’t have the phone I wanted. Didn’t even try to tell me where I could go in town to find the phone I need. They were rude and unhelpful. Worst T Mobile service I have have ever had. Slowest location I have ever been. Neither employee was wearing a name badge I will be reporting to T Mobile directly as well. Don’t bother going here it’s a waste of time. They should close this location as well.

T mobile has always been great service . Marco was very helpful with mine and my sons new phones. The whole staff was friendly and very gold with all the information we needed. Thank you guys!!

Awesome store- great service these people really know how T-Mobile deals work and explained it to me so I could understand easily

Great staff! By far best t-mobile store in Bakersfield. Obed was very professional and friendly.

Mt. Vernon location is far better than the Columbus location. Marco and Sergio helped me out rather than accuse me of breaking my phone like the worthless employees at the Columbus location. I will continue to bring all of my future business to the Mt. Vernon location. I suggest everyone keep driving past the Columbus location and dont look back.

Had to stop by the store to get my new phone activated service was super fast everyone was really friendly

T-mobile store near me had excellent customers experience!!Update! I have been in to the Mt Veron store a number of times and the staff is always friendly and knowledgeable.

I was having issues with my SIM card and everyone at this location was extremely helpful. They were able to resolve my issue. Thank you!

The workers there always have a great attitude! They made my T-Mobile experience a great one!

Great customer service, provided me with what u needed in a timely manner . Friendly and professional

Great service these guys are great thanks to Edwin and Marco

Terrible service they just don’t know how to help you, I miss the old employees!!

Very bad service! The staff is on their phones watching videos and not paying attention to clients. Very rude and not helpful.

Very friendly and made sure I got what I was looking for! And got me a great price and deal absolutely recommend the customer service ! Great job!

Awesome staff- best tmobile store in Bakersfield. Jose and Marco were professional and friendly- ask for them.

Juan greatest rep in store. Great T-Mobile service

T-mobile near me has the best customer service I loved it!

Marco was great- well worth the wait. Best T-Mobile store in Bakersfield

Best customer service. They also helped to get phones for my family and Ill ask for Jose or Marc. They are awesome employees and have this energy of kindness and respect.

Great service.

Best Tmobile

Extremely good experience at T-Mobile visit with Juan.

Nice staff, clean store. The wait can be long sometimes cuz its the only sprint store in the area but worth it cuz staff is great esp the manager. Good parking

The whole team was very helpful

Great store with awesome promotions!

Best T-Mobile service I ever experienced

T-mobile near me excellent service

Confusing prise structure for services. Staff not informative and did not seem to care.

Amazing staff, very helpful. There was a guy who made the impossible to give me the best deal. Thank you Juan!

Not helpful at all. They did nothing but look at you like you are stupid. They are just ready to go home. I felt like it was lady we are ready to go home. For people who have been with the company and just now wanting to upgrade we should not be charged an arm and a leg. What makes things worse is that when you the store they dismiss you with a sad sounding sorry. One star for this Sprint store. I wish that I could have given them 0 stars. Maybe being a loyal customer dont mean anything anyway

I came today for help after I finished working and they had alot of people working and 2 computers empty but no one could help me instead they game me a number to call worst place ever don’t waste your time coming here

I hate the fact its expensive. But its unlimited well I give a 5 star i came out happy got what i wanted and Jose was very nice. Actually everyone that works their are very nice.

Nice Near me

Great experience at this location. Monica was awesome and helpful!

Awesome T-Mobile store- awesome staff!!

Amazing customer service

Very good deals, Im not going back to my old one

Amazing customer service

Good opporunity to get a ca i mean cell phone. Only 1 store to thijnk of p getting cell phone

Yesterday I went in and activated a phone (paid off) and one of the sales reps charged me to activate it! I called customer service and the said sprint stores are not supposed to charge because you get your activation charge on your bill! This guy charged me $42 and said he was giving me a free glass protector..LIES! I went back to the store while a coorprate rep was on the line. I asked for my receipt and the sales man said he didnt have a receipt because his system worked different. I paid about $78 just to get service plus my monthly bill. I got ripped off and I hope no one else does. [Tall slim male.]

I went in very frustrated, but left very happy. Great customer service from Marco.

T-Mobile is Awesome!

The service at the store is great.

I went a few weeks ago to order my new IPhone 7 plus and I was approached by the Manager Vanessa. She was extremely honest and forward with me on getting the iphone she told me my phone was going to arrive the 12 of October but I got it sonner the 5 of this month. I was extreamly Happy with the service I got from her and the rest of the staff. I was so happy with how everything went so fast that I also got my mother to switch from Metro to Sprint. Once again I went back later that day to get my moms phone and she gave me the best deal she took her time programming both my phones. I extreamly recommend people to come to the store. Vanessa and her team are so great and give the best customer service. Thank you Vanessa and all of your staff ;) (My Heroe)Miguel N

Great customer service !!!

Sprint will encourage you to make an appointment (thats what I did) to visit their store. But when you show up if there is a walk in customer before you, Sprint will not honor your appointment(company policy). If you decide you want to wait, keep in mind there are no chairs and you will have to stand. Making an appointment seems like a good way to manage employee scheduling and handle customer demand but it just for show. By the way dont get the FAMILY LOCATOR SERVICE,($5.99 a month) with full bars and my son sitting in the room with me the closest it got was 1.1 miles. This has happened multiply times recently, three months ago service was much better, also service has gotten worst (no signal and dropped calls, Sprint unable to give me an answer as to why. My sons phone USB port got damaged, so we drove 10 miles to the nearest repair center, where we were told after 5 seconds of inspection that this was a TotalEquipmentProtection insurance claim and I should call insurance company. Called insurance company and they said take it to repair center. Was there anyone surprised?

Maria is the best

Awesome T-Mobile store!

Not official store. Bad service and charge you for what should be free at official stores. Dishonest place.

This place is great, if youre on Sprint or thinking about getting Sprint, this is the place to go.

Tmobile

T-mobile is the best

Best T-Mobile Store

Very nice and honest customer service

Wasnt much help at all. Just gave me directions to the main store.

Stay away from franchise stores like this one. Every sale or service needs to be called into Sprint corporate.

Watch out they tell you a bunch of Lies and get you every time you go in there

Friendly staff

Love the service

The worst customer service ever seen

Great service!

Terrible service

Slow

Awesome service! I was helped out by an employee named Angel. Seriously believed I was being helped by angel. I work in the call center and called on behalf of a customer to the store. He friendly, courtesy and resolved our issue. Wish we had more retail reps like him. I would give more than 5 stars if I could.

I had a great experience when I switched to T-Mobile. They were very nice and the change of company was effective and fast at the T-Mobile near me.

The best T-Mobile store, super friendly staff, and very prepared. Thank you for all your help!!!!