The best person ever Brittney Crosby. My daughter Daniela was looking for her first car. I called and spoke to Brittney explain what my daughter wanted, she explained to me that at that time they didn’t have it but that she would call around to other dealerships and try to find it. It didn’t take long until she called us and said she had it she sent us pictures my daughter loved it. I could not believe how fast she found it and exactly what my daughter was looking for. She kept in contact with us every step of the way Bill Wright Toyota is very lucky to have such a wonderful and caring person working for them everything went flawless we got the car that my daughter wanted for the price that we were looking for and the payment exactly what we were looking for and all thanks to Brittney. Thank you so much Brittney for taking such great care of my daughter and us. She made us feel like family. Anybody that’s looking for a car absolutely we will recommend Bill Wright Toyota and the best Brittney Crosby thank you again Brittney.

I want to say thank you to Gary for spending as much time as he did. It paid off. Thanks again. My clients love it. Thanks to everyone I talked too. You were all very nice.Susan

Excellent service. Stella provided the services I needed when I needed my flat tire replaced before going into work. Then when the car battery died, she took care of that also promptly. Definitely making your dealer my go to stop for my Toyota from this point on.Everything was done in a timely manner and i felt I was being updated constantly.Thank you so much for your professional service

The guy at the front booth that checks you in is always so kind. I usually make an appointment but this time I didn’t so I expected to wait longer but I didn’t! The service was quick!

Service at Toyota is always good for me. All the service personnel are always friendly, helpful, and make you feel comfortable. Ive bought two cars from them and will go back if I decide to buy again.

Justin was awesome and very knowledgeable! Best thing was he wasn’t pushy at all, and understood buying a car is a big step for a first time buyer. Eddie in Financing was also great! He is very friendly and wicked smart. This experience was INCREDIBLE!

When our car was towed in from the interstate, Chris took charge and deserves eight stars for a ranking. He even arranged a hard to find rental car plus an Uber to get it at the airport. He had it fixed the very next morning, first thing, so we could be on our way again down to Los Angeles. It’s as though we were his family. Thank you so much!

On top of the constant up selling of maintenance and services that are not needed, for example motor mount replacements, Bill Wright Toyota did not address my original problem with my transmission. When I picked up the vehicle the check engine light was still on. And I still have a transmission problem. Extremely poor performance. Heartbreaking for a lifelong Toyota fan.

Amazing customer service. Was able to go in without an appointment and get my 2009 Camry repaired. As soon as it was done, they called me for pickup. Paying the bill and getting my car was extremely easy. Definitely worth going to for major issues and planning my next appointment for any car maintenance going forward

I honestly didnt want to buy a vehicle from Bakersfield Bill Wright Toyota franchise. My experience with the North Bakersfield Toyota left such an impression that I did NOT want to give this franchise my business ever again.That experience changed for us when we went to the Bill Wright Toyota on Gasoline Alley. The salesman George treated my wife and I with respect. Thank you George at Gasoline Alley. The Galindo family appreciates you!

I have been having issues with a vehicle that I purchased out of the area and Thomas Dunn at Bill Wright has done his best to help me out. He was extremely professional and willing to to take the extra step to make sure my truck was taken care of.

Great service upon arrival for my maintenance check! They are all so friendly and drop off was very easy.While waiting for the service, I had tacos at the Taco Rojo and they were so delicious.Once my car was done, I was contacts and the checkout was quick and efficient. Overall, positive experience.Love getting my car serviced at Toyota Service!

Great overall experience at Bill Wright Toyota. Lupe is an amazing salesman and definitely does not push anything on you, he definitely made the experience the best I’ve had yet. If you’re heading down to Bill Wright Toyota be sure to ask for Lupe and I can guarantee he’ll provide you with the best experience you’ve ever had too!

That get you in and out and really take care ofYour car or truck. Your not there. AllDay waiting. And Assistant service managersMake it easy

Great experience. Friendly. Was fortunate to have a quick turnaround on my vehicle.

On September/14/2021 I have an appointment to inspect and repair the left rear tire for slow leak on my 2021 Camry which its been like this since the day I took it for a test drive, I request from the advisor tell the technician not to scratch my wheel at the time of the repair and she did Post it on the work order that was outstanding excellent, the technician fallow the instructions, at the same time I requested from her not to move my driver seat she told me some people are short and some are tall they have to move itforward or backward I agree to that but when I got in my Camry the seat was back all the way and the seat lower to the floor of the car and the seat back moved all the way back and on top of all that they re adjust my steering wheel. Am a person it takes me about 6 to 8 weeks to keep adjusting the seat to be comfortable when am driving other wise I will have back pain. I have two Toyotas purchased from Bill Wright Toyota one 2015 and this 2021 they should train their employees not to re adjust the seat only forward and backward and if its possible adjust it back, and for this reason I give 3 ⭐ I like to give 5⭐ but not when am not happy for what they did to my seat and steering wheel.

The Service Advisor I worked with was very helpful with what was needed with my vehicle and explained the issues perfectly, Bill Wright Toyota and their team have always been great in working with me and my needs, Kudos to all your people always.

The moment my husband and I pulled into Bill Wright Toyota we were greeted with friendly service from Leon Stevens! The service we received was outstanding. We appreciated the help and patience to help us find the car we were looking for our family!! I would recommend Leon to anyone searching for what they need!!!! Thanks Leon, your a real great guy!!!

Chris is always fast and efficient and takes care of all of our needs. I’ve followed Chris from one car dealership to another he’s a great asset. I find this dealership clean honest and affordable thank you Bill write a Toyota

It was so fast and easy. I scheduled an appointment, got attended to at a good time and it was so organized. My first time being in the mew location and it was so eye appealing. Didn’t have to wait to long to get my cars maintenance and recall done.everyone was also so friendly.

I was just on my way home to Northern California traveling through Bakersfield, when I had an unexpected issue with my vehicle. I pulled over to Bill Wright Toyota. Janatan was a Godsend. . I explained I was trying to get home fast. He fixed the issue fast an efficiently while I waited in there air conditioned waiting room. I was out of there an on the rode again in 1 hour. Great place! Great service!

The service I received was five star and more . Jose got me in right away, worked with my insurance company and got my vehicle serviced . I was very pleased and satisfied with the customer service I received. Some people hesitate in taking their vehicle to the dealership, why not trust your vehicle to people that are trained for it. I trust Bill Wright Toyota, they have not let me down.

My Husband and I couldn’t be any happier and thankful for the service we were provided from start to finish. Bill Leen has been the most amazing salesperson we have ever dealt with. Exceptional customer service for sure! I would definitely go back and recommend this dealership to anyone who is looking for a New/Used vehicle.

Very accommodating staff, had a great time with my brother who bought a 2022 Toyota Corolla SE Hatchback.

My Husband and I couldn’t be any happier and thankful for the service we were provided from start to finish. Bill Leen has been the most amazing salesperson we have ever dealt with. Great customer service! I would definitely go back and recommend this dealership to anyone looking for a vehicle.

Great Customer Service. A1. Service advisor Erik Leon was very helpful and and made sure my experience went as smooth as possible. Would definitely go back. Wait time was very minimal and my vehicle was fixed right the first time.

Tom was Amazing! He did everything possible to get me into the vehicle I wanted. The management team was also great. I was very pleased with my purchase. Would definitely recommend going there and asking for Tom!

I had a great experience at the service dept at Bill Wright Toyota. Jonathan Lopez went over and above to help me fix my Tacoma. The people were very nice and efficient. From the person who checked my truck in to the person who handed me my keys at the end. I will be a steady customer from now on.

Always have a pleasant time here, I usually work with Medka! What an amazing representative and very kind. Always answers any questions or concerns about my vehicle and what options I have.Thank you!

Well I can’t complain because my Car was serviced as it needed to be! The staff at Bill Wright Toyota were very nice and courteous. They make you feel at home and amongst the family, smiles greet you at Bill Wright Toyota. Appointment or not they will accommodate you given the space and availability! I got lucky they took me in last minute! Thank you Bill Wright Toyota! See you again next time!

Getting my RAV4 Hybrid was so easy! Mario was great and made the process fast and easy. I have been happy with all four cars that I have purchased here!

Excellent service from all the staff. Brought my 4runner in for an oil change and was surprised by the hustle and how cool everyone there was. The guy Logan who parked it caught my keys with one hand too lol, definitely got some style points for that one. More than satisfied with the lightning-fast service and will definitely be coming back in the future.

Did not have my paperwork after I called and verified that my extended warranty was valid. They offered to wash my car and that wasn’t done. Employees were slow and unenthusiastic. Customer service needs improvement

I was not expecting to drive a way with a new vehicle. However, its hard to beat the competitive pricing Toyota has to offer. Everyone from sales, financing and service are great, friendly and willing to help and answers any questions you may have. Integrity with a personal touch.

I received the most courteous and professional treatment from their people. They went beyond what I ever thought possible. Because of this I trust that the actual work they did was performed with the highest integrity. I highly recommend them for whatever your vehicle needs may be. Excellent!

Eddie Beltran did a great job of locating the truck that I wanted. He located a truck that was on their inventory list and put a hold on it for me. He kept me informed of the vehicle status while I waited for it to be built. The only thing that was not a big positive was the price, but I realize that is a result of the high demand for these vehicles.I live in Ventura and took the bus to Bakersfield to pick up my truck. Eddie met me at the bus station and drove me to the dealership. The paperwork was finished quickly. Eddie gave me a good orientation to the vehicle and made it clear that he was glad to help if any questions arose. Very positive experience !!

Overall, it was a pleasant experience. They were very helpful and friendly. And I highly recommend booking an appointment ahead of time.

Worse Experience Ever I went Yesterday for a Maintenance Appointment the guy who helped me was extremely Rude, didnt even say goodmorning my name is....... he just said can you step out your car & go wait for me in the office. Honestly I was so disappointed because the other times Ive been here that had never happened to me until yesterday with this guy that was so rude. He said the car is only going to take 1 hour 30 max I said okay I want a ride home he said you cant wait an hour 30 I said no I want to go home . It took him 3 hours to call me to get my car, he tells me if he is not in his office to pick the paper work with the secretary when I get there Theres no body in the lobby so I go to his office & mad he said didnt I tell you to go with the secretary I said theres no one there & he said go & wait until they get there. I just to go all the time & had always good costumer service because Jonathan used to help me out but this new dude this go to get training on costumer service.

I love Toyota like there’s service there very good customer service and they are very friendly

Exceptional! Our salesman was not pushy, he listened to what we wanted, he was very knowledgeable, patient and friendly. I would definitely recommend Bill Right Toyota to anyone who is looking to buy a car! Were very pleased with our purchase 😊

Had a great experience. I was greeted promptly not because I’m special but needed to get to work on time. Very professional. The mechanic that was performing the Maintainence on my truck should be employee of the month. I very much appreciated the whole experience and look forward to dealing with Toyota again. Sincerely Matthew Gooch😀👍

I had such a wonderful experience working with Joe! As a first time car buyer I was very nervous, but he helped me feel calm and confident! He was very understanding and went above and beyond in servicing us!

Excellent service. Bill Leen made things extremely easy for me. Being a first time buyer is stressful. He was able to find a car that I was happy with and could afford making my experience very pleasant.

I have purchased three RAV4’s from Bill Wright Toyota. Leon Stevens has been my salesman each time. His commitment to service is top notch. I would never purchase a car from any other sales person. He is so friendly and knowledgeable. He found the exact car I wanted. I’m so happy with my new RAV4. I can’t thank Leon enough. I would highly recommend Leon Stevens to all my friends and family!

Bad customer service, seems they went from great to very bad. The service representative could not care about any of my concerns. I had to pull teeth to get anyone to at least take a few minutes and look to make sure my vehicle was safe to drive. They looked but because of time issues, didnt find anything. The next day it was worse, I took a look for myself and found my center support bearing completely shattered, metal to metal. Called them back and they wanted $700.00 + to fix. No thank you...

Bill and Paul were the best . I would totally recommend them. Got a great deal and a great truck. Thanks guys

Thank you for the excellent service. Drew is a great service advisor. I appreciate his knowledge. Thank you again Drew for taking good care of my truck.

Sergio was AMAZING!!!! To say the least. He was more than helpful! Thanks to him I’m in my dream car! Definitely the best experience I’ve ever had at a dealership.

My sales man was amazing super knowledgeable explained in detailed about my car purchase highly recommend to ask for Beltran he is the best. Made everything super fast & was the easiest to work with. Thank you 😊

I took my car in to have the airbag replaced. From the time I got there, until the the time I picked up my car I received excellent care. Each employee greeted me with a smile, and took the time to make me feel welcomed. They were very knowledgeable and was able to answer all my questions. I highly recommend Bill Wright Toyota at the Auto Mall in Bakersfeild Califonia.

Very polite and helpful getting into work area. It was very busy but everyone was very pleasant. My car was ready when they said it would be. Medka is the best!

Fast friendly service. My service advisor Thomas Dunn got me in and out with no problems. My car was done even earlier then his estimate.

Great service and Mrs. Fonseca my service person always greets me with a smile and ask me how am I doing. I love our new Toyota and I love the service where are treated like family.

Very professional staff, took really good care of us and didn’t push anyone to get something we didn’t want. We left with something bigger and still with something in our price range. The only thing we had to wait on necessarily was the financing from Toyota and that was it. Thankfully we were still approved.

My wife and I went to purchase a beautiful used Nissan Pathfinder and was helped by Leon. He was extremely helpful and overall made the experience quick and easy, definitely would recommend coming here to check out your vehicle needs as all the staff are super helpful and friendly. Thanks Leon! And thanks Bill Wright Toyota!

Very courteous, helpful, knowledgeable. Explained everything and offered ways to improve my driving experience. Thank you to my service writer Chris.

We had an amazing experience. Leon, Paul, and Larry were so awesome and so helpful. We got the car of my husbands dreams.

I love this Honda Civic under 20 k. If you are ready to purchase your next used car, go to Bill Wright Toyota and ask for Jose (Chencho). He is bilingual and authentic. You are in and out in a timely manner, He is honest and makes you feel comfortable.

We had an incredible experience withToyota! They took care of us in every way possible! We will definitely be returning when we purchase another vehicle! Aka for Craig, he was awesome! Thank you Toyota!!

Always a great atmosphere and my service provider Nicole Fuentes was the best she worked diligently to get my parts so my AC could be fixed and updated me along the way

As soon as I arrived I felt like I was being taken care of. Chris was the representative that assisted me in repairing my vehicle and walked me through the process to make sure I felt comfortable with the repairs. Honestly, their service department was phenomenal. Thank you, guys!

Truly professional. Spent little time at the dealership and a very smooth transaction. Thank you for the experience.

Luis did an amazing job helping me buy my new vehicle, he’s was really helpful, welcoming, and understanding, I would recommend anyone looking for a new car to go see Luis he’s the best, he made sure I saw all the cars available, with his help I drove out with my new car!! Thanks Luis for making it a pleasant visit to Toyota!!! I will be sending my friends and family to him for sure!

Just want to say thank you Bill Wright Toyota! Best Toyota dealership I’ve had to deal with. AJ the sales representative made it smooth and easy on our first Toyota purchase. Cergio in finance treated us like family. Could not be anymore happier with our purchase. Keep up the great work, thank you.

Buying a car has never been this easy! My sales guy Bill was there from start to finish. The financing department is top notch as well. Definitely recommending family and friends to Bill Wright and coming back for future purchases! Thank you guys!

Overall, I had a great experience this time. I typically do not like going to Bill Wright because the sales men Hover too much. But this time I was looking online and got connected with George Ferguson who was very patient and got me everything I asked for. He got as much as he could ready for me prior to my arrival to purchase the vehicle and the time it took to get out the door was not that bad. I credit most of my experience to George and our Finance guy (can’t remember his name) who tolerated our kids while finishing our loan.Thanks George and Finance guy!

Always excellent service. However, on this last visit they could have reset my tire traction button. I told them what was causing it to remain on. I didnt need a diagnostic.

Everyone was nice.my payment s are more than I wanted.but I hope its works .but next time I want I newer one.

Recently bought a 2021 Toyota Highlander from Bill Wright Toyota. All personnel were great, I didn’t feel pressured at all. The transaction went really smooth and took only about 4 hours to complete. This is my family’s second purchase from Bill Wright. The only con is the 3000.00 dollar dealer mark up they had on my vehicle.

Incredible service!My Service Advisor, Steve Mendez always makes our experience memorable by providing great customer service and exceeding our expectations.I have purchased 3 family vehicles from Bill Wright Toyota based off continued exceptional service received from Steve Mendez.

Bill Leen was the best! Great salesman helped my wife and I find the PERFECT vehicle to fit our growing family and kept our budget firmly in mind. I would recommend Bill Wright Toyota to anyone and if you go, ask for Bill Leen he will set you right!!

Purchased our vehicle in December 2020 and recently took it in for the first maintenance check. The service crew was great, quick and a positive experience overall! Took it in again because I had a screw in my tire...it was taken care of quickly and tbe service was great again. I was able to relax in their waiting area while I watched TV. I love this place and my Toyota.

I was happy that they backed their product even though I was told the driver seat was not covered by warranty . The only other thing was that the hood was not closed when I picked up the car and didn’t notice it until I was on the 99freeway p

Purchasing my Rav4 from Bill Wright Toyota was painless. Mariam and the staff did such a wonderful job to make me feel welcome and valued as a customer with their professionalism and their courtesy and at no time did I feel pressured or stressed into making any decisions. I am thankful that, with such short inventory at the time of purchase, I was able to place a refundable deposit on a vehicle I was interested in while waiting for it to be delivered with the option of backing out if for whatever reason the vehicle didn’t suit me. But of course I was in love with the Rav the moment I saw it and the buying process, which included getting a great value for my trade in, was much quicker than I expected. A big thanks to everyone at Bill Wright Toyota. A wonderful experience

Worked with Justin Swartz; what a great person to work with! I was leery of him saying there wasnt a dealer adjustment after I left north Toyota.... And when I showed up there wasnt! I was also able to get CA clean air rebate because they knew what it was too! Bill Wright has always treated me right. Keep on doing what you guys do!

We have had a great experience working with Eric Dyer over the years. We have worked with Eric on many car purchases and also have recommended many friends and co-workers whom have also experienced great customer service. Most recently recommended Bill Wright Toyota and Eric on the Rav4world bulletin board. Thank you.

We went to Bill Wright Toyota for an estimate on fixing our truck. The repairs were so reasonable and they fixed our truck the same day. Wonderful service, really nice employees.

My daughter wanted to buy her first car and i suggested Toyota. We found a car that was advertised locally at a good price and decided to make a deal. At first, they said they couldnt honor the advertised price because of high demand. After arguing our way through that, we then were told by the finance manager that we could only get the quoted interest rate if we purchased a 5-7 year extended warranty? What kind of outfit has this become? Bill Wright would roll over in his grave. I had to argue with Larry Duarte / Finance Manager an explain that its just wrong to try and leverage kids that dont know any better. Three of my kids and i personally own a Toyota. Great cars but we will buy elsewhere moving forward! Crooked dealership from top down!

Everyone is courteous, the place clean and the waiting room is huge. No problem with social distancing.

Two times in a row, I feel like I’ve been misled by the service center. First time they performed a warranty covered service bulletin, and asked me if they wanted me to have them replace the drive belt as it was worn and showing signs of cracking. I declined and did it myself only to find the belt was absolutely fine and didn’t have any cracks in it at all.The second time I brought in the same vehicle for them to recheck their work from the time they did the service bulletin work and they tried to trick me into paying for a $150 diagnostic that they were claiming had to be done or they couldn’t proceed… to check their own work. Even though by the way, it was still covered under their repair warranty. I refused and warned them that I would be getting a second opinion that would determine what the cause could be and whether it’s related to their work, and suddenly they had more options on what they could do. That’s 2 for 2 and now they’ve ended up on our dead-to-us list. No more business to them in any way including parts.

My experience at Bill Wright was great! I had been in contact with one person in particular and he was very understanding, honest and beyond helpful. I ended up purchasing a brand new vehicle.

Service was great. Had a wonderful breakfast while waiting. Always satisfied.

Very kind and fast to repair my truck

I have always had a pleasant experience, service is very quick and thorough. Medka is great in making the process less painful.

Quick and professional. Love this service department would not go anywhere else

I think that the service advisor should make sure everything has been completed. My appointment was set for 7:00am. I arrived and my car was serviced, when my vehicle was ready I asked the service provider if everything was done that the air valve caps were put back on, the service indicator was reset, etc. she told me it should be done.When I got my car. It was not washed, the caps were on but they put one that doesn’t match back on my vehicle when it went in to be serviced they all matched. It may seem insignificant but for me it is important. There is just not enough attention to the details. I have had issues in the past and that is why I asked prior to getting my vehicle back. It’s disappointing that they don’t pay attention to the details.

Very nice people and the quickest vehicle purchase Ive ever experienced.

The advisor was negligent and clearly doesn’t understand proper communication. Unfortunately I purchased the warranty and have to continue getting service here since I already spent the money and cannot get it back.Update: I recently had an issue where my battery died and I had to get RSA to help me. When I get to the dealer to have my car die again they tell me the warranty doesn’t cover the battery. I asked about a rental since my warranty provides one since the battery I need is back ordered and would take weeks. The advisor tells I’m not eligible because the failure of my battery doesn’t qualify for a loaner car since it’s not a covered component by the warranty. Needless to say I had to leave my car since it was useless anyway. I stand by what I said originally. Don’t waste money on extended warranty. The new advisor certainly had a better attitude and new how to communicate so that was a plus.

S/o to Lupe from BW Toyota. He was very helpful in helping me find what I really wanted. I’m in love with my 2021 4Runner TRD Pro. Although that was the only one in stock, we were able to seal the deal. The process was long but definitely worth it. They make it really easy for you to walk out of there with a car.

Positives: friendly/helpful staff, short wait time without an appointment, good service overallNegative: I provided my own oil and filter, and the service advisor told me they would be used, but the technician did not use it.

For as much as I HATE car shopping and salespeople. I have to say I cant say it anymore. Brian Winchester and Eddie made my experience the beat.. Even enjoyably!! Imagine that. Love my Highlander, and should I need another vehicle in the future.. Ill be back. Best experience ever. Thank guys!!! You rock!

They provided very professional services and they were very attentive to my request.

From start to finish, the team at Bill Wright Toyota were courteous and efficient. Would recommend!

That reason I give one start is because I realized Toyota doesn’t really check the car good. I take my car to Toyota to make sure everything is good with my car because I travel a lot and I just found out they don’t take time to revise my car to make sure I am safe. I went to do the oil change 3 months ago and they say I needed to change the air filter on my car because it was really bad. Then I took my car to do another oil change two days ago and now they said that air filter is good. I haven’t even change the air filter since I go the car and now they saying is really good. That doesn’t make sense. Also the customer service is not the same of how they used too. The supervisor don’t even come and tell you what they did to your car at the end. They just send me straight to pay and take my car keys 😡

Took my Corolla in for its 15K service. Several cars their but was greeted and served with professional people. I was out with my car in one hour! Great place! Thank you!

Service was quick even though they looked very busy, lots of staff and the lounge was clean and comfortable. Bathrooms were clean, too. I drive over an hour for service and have to sit and wait, last few services I have come here and will continue.

AJ was great, handling all the details throughout the transition. Bill Wright gave us a great deal on our trade in and had the truck I wanted on the lot. For a good buying experience, go see AJ @ Bill Wright Toyota, you wont be disappointed.

Thank you Bill and Cergio for all your help. It was great working with both of you. 😀

Just bought a car yesterday, although inventory was low Tom was VERY helpful and patient with me. He was so straightforward and cheerful I’m glad he was my car salesman. Buying a car can be very stressful but he made every part of the process exciting. I walked away with a 2021 XSE Pearl white Camry. This car was a dream and he made sure he was able to get me the best deal possible! Thank you Tom Summers! Please make sure to ask for him when you show up!!

I went to Bill Wright Toyota dealership for a required recall on my Toyota Tacoma truck. They were very friendly and helpful. Since parts were required for correcting an issue, they were ordered and I am still awaiting a call confirming arrival of those parts.