Going 1.5 months with a can destroyed by a new driver that was poorly trained. Did to several houses and the can (greenery) was smashed on ground repeatedly and then lanced when it finally swung off. Twice this year the can destroyed by Waste Management. They keep stating next week it gets replaced and nothing happens. No worries, they make sure to send a survey asking how they are doing? They need to DO!! That is the problem.

Very helpful and polite. Referred me to a location where I could take paint cans. It went really well. Great service.

As a customer of Waste Management in the city of La Verne, residents are entitled to 4 large pickups per year at no cost. I reschedule a large pickup in July 2021 and Waste Management failed to show up on 3 consecutive pickup dates. I called to escalate on each occasion and was offered empty apologies and a promise to reschedule for each occasion but Waste Management never showed-up nor contacted me for the failed pickups.I finally gave up and paid $300 for a service to haul away the large furniture pickup.

Very reliable, consistently good in services.