They are awesome folks. Love their energy. Everyone who works their are down to earth and you can tell they love what they do. Thanks guys.

Not a good customer experience.Was there for a motor to buy in scorching summerBut they refuse to sell an electrical item.Why a contractor license for electric item?

Very welcoming and the employees are great and professional

I just dropped by only to be told they have stopped serving retail over a year now. Friendly guys will direct you to affiliated retail store on N. Lamar who can help general public. I hope this helps some people.

For 18 wheeler it is difficult to park in this company dock, especially if is wet...just be careful with traffic coming your way...thanks

Ive always had good service from these guys, I go there when they dont have a line of people to attend. I have questions and they have good answers, helpful, courteous. You do have to understand, they do business to the public, but can only sell at retail price. If your a/c needs a part and you cant wait for 3-4 days from amazon, this is your place.

Great staff and always have what I need. Andy is always helpful and answers any question I have.

Had the part needed for the job and had it ready to go.

Best place in town for HVAC supplies and customer service. Never had a bad experience there.

I received great customer service from James McClelland at Johnstone Supply. He helped me find the right parts I needed and helped me save money by replacing only what I needed to. He took the time to make sure I understood the return policy so there would be no surprises if I had issues with the parts. He went through the connections I needed which helped a lot when I got home and took everything apart. All of the replacement parts worked perfectly and we were back up and running within hours instead of waiting on a service appointment and a parts run. This helped me save hundreds of dollars. I definitely recommend Johnstone Supply Company.

I went to buy a capacitor. On Amazon they run about $12-15. As a retail customer they marked it up an extra $100 +, total of $129.99. That is robbery. Be aware.

Great place to work!

I thank these guys for helping me grow my business, and being as knowledgeable as they are on the front counter.When we call in for parts or to place orders these are the guys to go to.Great team and a solid structure.A good company starts with its workers!

I have been doing business with Johnstone Supply for 7 years now here in Austin. Just a great bunch of guys and their hours on Saturdays year round has been a life save many times.

Extremely rude parts counter. I called to verify they had my parts in stock and the employee assisting me could not have been more condescending and rude. I was going to spend no less than $400.00 at your store this afternoon. You just lost a future customer. Taking my money elswhere.

Good commercial supply house

They definitely stick it to you if youre the general public. Charged me $85 for a part I could have bought off of amazon and delivered same day for $37. This is the second time this has happened. A couple of years ago they charged me $46 for the same part I could have purchased on amazon for $15 with free shipping. I hate feeling like Ive been ripped off. And they have done it to me twice.

They are friendly but incompetent. I ask them to email me quotes of equipment for my boss to approve before buying. They always take down my information and say they will send it out in a hour or so but never do. Its like do you want my money at all. Am trying to spend thousand of dollars at your place and you cant even email me a Quot. I would not use them other than my employer is a tax free account with them, because we are part of a state agency.

I have only done business with them once but they were very helpful. They had the bearings that I needed and couldnt get anywhere else. Thank you Johnstone Supply!

Only selling to licensed contractors, thats the same ridiculous policy adopted by hair product places... no real reason to do it, I guess they dont like to sell as much as they can...

Super nice knowledgeable

Open on Saturday and sells parts to the general public.The quality made-in-usa Amrad capacitor I got from them cost about $55, compared to about $43 direct from Amrad (including 2-day shipping). To me, thats reasonable, considering I was able to get it right now and on a Saturday.

No longer sells to the public, try Hamilton Electric for AC capacitors.

Very rude on the phone, I needed a board that is $41 online and they said well we have it at $300. What a rip off.

The part was more expensive than online, but I walked right into the store and bought HSI I was looking for. No waiting, and I compared the parts.

I just called and they said they only sell parts to licensed contractors. I guess that is an unfortunate change in policy

$57 bucks for a capacitor that costs $10 bucks online. Enough said.