Just wanted to say that Albert did a wonderful job remodeling our bath and installing new flooring and toilet. He was very professional, efficient and answered all of our questions promptly. His communication was excellent throughout the entire job and he was even willing to work on the weekend in order to get the job done for us. His efforts were greatly appreciated and the reason why we went back to Bath Planet for this remodel of our second bathroom.
Bath Planet of Austin removed my old bathtub and replaced it with a walk-in shower with beautiful marble acrylic walls. It is both attractive and functional with built-in seat and grab bars. Just what I needed for my arthritic condition. After searching through several remodeling ads for discounts or specials, Bath Planet of Austin was most affordable for what I wanted. I was given direct phone number and name to contact if I had any problem. The installation was completed professionally and within reasonable timeframe. The installer used tarps to keep my floors and rugs clean. Also cleaned the area thoroughly of trash at the end of each day. Any questions or concerns that I had were addressed quickly and resolved to my satisfaction. I would use Bath Planet of Austin again and recommend them to others.
Paid over $22,000 for a bathroom remodel. The sales person showed me a sample of the tile for the floor that was thick and heavy. What was installed was thin and several pieces are loose and make noise. The sales person also said he would tile the 2 closets in the bathroom for that price. When the work was done they werent going to include them. I got upset and was going to cancel the work, but they finally did them. I told the sales person that we wanted the shower to be larger than the previous one. He showed me how much wider it would be. When the work was done it was the same size as the old one. For that kind of money we feel taken advantage of. I emailed the receptionist that had been corresponding with and never got a reply. We have one more bathroom to remodel. We will not be using Bath Planet.
Salesman came out and was very forthcoming and straightforward with what Bath Planet had to offer; very nice and polite. We decided to have both our master and guest bathrooms completely remodeled. Terrell came in and kept us updated on his progress. He did a spectacular job on both rooms, well exceeding our expectations. We will highly recommend Bath Planet and Terrells services to whomever needs their bathrooms remodeled. Very satisfied!!
Albert did an amazing job replacing our shower. He communicated with us all during the install so that there were no surprises. He has a very pleasant and easy going personality.
Jerome and his team did a fantastic job updating our shower. They were reliable and courteous. Good communication throughout the job.
We helped get a bathroom remodel after my father-in-law got out of the hospital. He needed a shower with safety bars to replace the old tub that was no longer safe. The shower is super easy to clean and he can maneuver his walker in there without my mom-in-laws help.We had a great experience with the rep and construction crew. They were also really considerate to wear masks, etc. The ladies in the office were also really friendly anytime we called!
Joe was very good very professional would use him again I would give him a ten higher if I could
They have been patients with us the guy who has been traveling to my house to installed the tub has respect our home and did wonderful job and we love the new shower and tubs thanks
Santos did a great job. He was on time, cleaned up after his self, and was very professional. He completed the job in 5 days...amazing. I felt confident in his skills. My bathroom looks great! Everyone that I spoke to was very helpful and kind.Note: They had no control over the paint that was matched, my home is older and the paint did not match for the retouch. I would advise anyone else to save any paint that you may need in the future.
I am very pleased with the crew that came to convert my tub to a shower. Jerome was professional and friendly. He explained what was being done and why, he was mindful of my carpet and surrounding furniture, and addressed my questions patiently. All in all I was very impressed.
We had Bath Planet Austin come out to look at upgrading the shower and bathtub in our master bathroom. Their rep came out, didnt take any measurements, wouldnt talk to my wife and insisted that I be part of the conversation (design of that bathroom is up to her and I was on a call for work so that wasnt possible). And when she told him that I couldnt be there and she was the final design decision he reluctantly sat down for about a minute and gave a ridiculously overpriced bid to replace the bathtub. We have found much more affordable bids from several other companies. I dont recommend dealing with these people.
I have dealt with Joseph Culver. He is very polite and knows what he is doing! For any bathroom needs you need to call Bath Planet!!! They are awesome and you will be glad you did!!
Great job ! Albert completely demolished my one piece tub and replaced it with an amazing one piece walk in shower. I needed this done to provide better access for my handicapped brother. Beautiful oil bronzed grab bars and nice shelving placed exactly where I wanted it. . Albert always stopped what he was doing to ask me exactly where I needed them to be. Albert kept me informed every step of the way and even helped me to make decisions based on his knowledge and experience! Also changed out my vanity sink top to go better with the new shower. I am a very happy customer!
Bath planet of Austin couldnt have been a more pleasant experience. Joe really took his time with my small bathroom, answered any question I had. My bathroom came out beautiful!
Albert from Bath Planet did an awesome job installing our new showers. He was on time, courteous and very friendly. A joy to have around while he is demoing and installing walk-in showers in your house. Great job and fantastic work!!
Albert with Bath Planet has been phenomenal to work with! Super courteous and professional! He shows up when he says he will, makes sure I’m super happy with each thing the team does and is always willing to address any and all questions I have. He is careful to protect our house as they are in and out and cleans up everyday! I highly recommend Bath Planet and encourage you to ask for Albert directly for your bathroom projects!!
I just could not let your company of Beth Planet go without being known.... I must admit that I did spend several nights wondering if I made a right choice of choosing your company...BUT we knew we we have made such a perfect choice ...we felt so comfortable discussing with Jeff planning the renovation from the bathtub to shower...Jeff really was a nice fellow to talk to....TAJ was the one that was doing the renovation of our “guest” bathroom...OMG... TAJ was an amazing guy doing his fabulous job... he is definitely an easy outgoing guy.... we are very happy with the result at the end.....and once again we simply love the “new” look of that bathroom ... we highly recommend you to use Bath Planet and it is the best!!! THANKS once again.....Karyl Ann and Mike Hummel
They replaced my old tub for a walk in shower, put new water fixtures. Added tiles to my walls and floor. The end result was amazing. I’m still at ahhh, loving my new bath 100%. Very professional, always on time, very clean work. Thank you so much Albert and his crew.
Alberto was very professional, kind and courteous. I would recommend him always.
The folks at Bath Planet both replaced the tub/shower in my guest bathroom and did a complete remodel of my master bathroom, installing a walk-in shower and tall toilet, complete with safety grab bars and a shower bench. Both projects turned out beautifully, but more than that the new walk-in shower has raised my quality and enjoyment of life. The installation crew did an excellent job, and consulted we me at each stage of the project so that the end result was just what I wanted. You can confidently do business with Bath Planet.
Joseph has been a wonderful person to work with, it really was a good experience, very professional and detailed oriented. I highly recommend Bath Planet and its team of workers for the future remodeling of your bathroom.
Remodeled my rental house in Leander and wouldnt choose any other company to do business with! Steven was professional and a pleasure to work with! The job was done before scheduled and my bathroom looks absolutely beautiful! Will definitely consider this company in any future remodels! Give them a call, you wont be disappointed.
Albert did an exceptional job. He was timely, professional, took necessary precautions due to COVID, and answered all the question we had. He is a great employee.
Jerome Garza and Emilio O . These 2 gentleman are very professional And respectful They are hard workers And I would recommend them To perform Any job anytime. I am very happy with my new showers.
Highly recommended. Best of kudos to those who worked on remodeling our bathroom. I was impressed with the final outcome and the efficiency of work put into it. Love it and Im pleased that they surpassed my expectations. Also special kudos to Jerome and his work partner Jemilio from Best Planet for getting things done diligently and professionally while remodeling our bathroom. The outcome was supurb.
Had a meeting with Steve, he explained everything to a tee. He even helped me upgrade to a nicer unit at the same cost. The installer Joe came out and installed my unit in a timely fashion. The results is amazing! He was very mindful about my carpets and furniture. My place was cleaner when he left then when he came in. I would highly recommend Bath Planet for any of your bathroom remodels!
I had a great feeling from my very first visit with Bath Planet. Once I signed my contract Steve was in contact with me every step of the way and was there to answer any questions I had or to calm my concerns. My installer was Joe and he was very knowledgeable of the product and professional. I will recommend them to everyone I know.
My previous tub and shower was outdated and leaking. I reached out to Bath Planet Austin and we worked to together for design that worked for me. When It came time for the demo and install Albert from Bath Planet came out and did an fantastic job! He was very professional and clean and did an excellent install. The wife and I enjoy taking showers everyday in our walk in shower! Thanks to Albert and and the Bath Planet Team!
Albert installed (built) our shower, pony wall included, and did an absolutely magnificent job. He was so patient with our indecisiveness on the details (how high to build the pony wall, where to place the listello, seat, grab bar, shelves, ...) and helped us make the decisions. He truly wanted us to be happy with the finished product and we are ... we wouldn’t change a thing. Thank you, Albert!
I recently had BathPlanet of central Texas located in Austin come to my residence and sit down and to discuss a bathroom remodel. The design consultant Gaston came by and gave me few options that fit within my budget. The installers (Joe and Frankie) came out and installed a new shower pan and walls with a beautiful frameless door. My wife and I could be more happier. The whole experience was terrific and they offered a lifetime warranty. I recommend BathPlanet and give them 5 stars.
Walk-in shower installed, large tub removed..Alberto was superb, professional and knows his trade!!!!
Alberto was very professional,clean and very quick. Completed the job in 2 days! It looks amazing. Thank you Alberto!
I have worked with Bath Planet on many projects. Communication is excellent, payment is prompt, and the shower surround installs are professional and efficient. This allows for a seamless glass installation. I look forward to our continued business relationship.
Joe is very professional very knowledge made me feel very comfortable and made it very easy for me to make decisions even the personal touches are just amazing thank you bath planet!! 100% will recommend to my family and friends and will come back for future projects 🤩
Terrel Tillis made our Bathroom remodeling a great experience. He was on time great communication with him as well . Most of all very respectful of our house and s resl joy to be around!!!!
I had the pleasure of meeting with Steve from Bath Planet to discuss the refurbishing of my 92-year-old mother in law’s bathroom in order to make it more accommodating for her physical restrictions. He was extremely knowledgeable, helpful, and friendly! Knowing that the cost of refurbishing the bathroom to accommodate my MIL coming home from an assisted living facility was a vital part of the scenario, he did everything to provide the lowest quote for the best quality refurbishment possible! We highly recommend Bath Planet for your a bathroom remodeling/refurbishing needs!
My husband and I live in an older area of Cedar Park and we decided that we should remove our tub and get a shower with a bench. We were tired of recaulking and with his knee problems, I figured it would be best for him to have a walk-in with a bench. We had a few other companies from the paper come out and they were ok. But we were really impressed with Bath Planet. Lots of options and the rep seemed less rushed. We used their financing for half the payment because the terms were really good- and it afforded me the upgraded glass barn door I wanted!Construction crew was polite and they worked hard to get it done right- they were here late working away! We have had our shower for a bit and it looks great, its VERY simple to clean (Dawn and a rag), and it makes showers so much more pleasant- even the grandkids like to shower in there and relax on the bench! If we decide to remodel the other bathroom, this will be our first call.
I would and will advise no one to use this company ever . I made a appointment to have two bathrooms redone. They seemed so receptive and nice initially. I made appoinment for Saturday at 10am . It is now 11am and no call no show . I will definitely spread the word about this company . Horrible experience.
Had Bath Planet build a huge custom shower and it came out perfect! Very quick to get the work done and the finished product is amazing.
I highly recommend Bath Planet if you are seeking professionalism! Ask for Albert, he pays attention to detail.
Good experience. Terrell handled everything in a professional manner.
I would give NEGATIVE 5 stars if I could! This place!!! These people!!! Most high pressure salespeople in the world!! They prey on the ederly! And then THEY cut a waterline in the bathroom and charged US to fix it!! Really?!?! They said to read the fine print in the contract! So we have to pay for the incompetence of the people they send to do the work?! IF you use them PLEASE READ THE FINE PRINT!! And thro out the estimate! Wont be near that! AND be sure to check that all the items you paid for are recieved. We paid for a new showerhead and they just slapped on our old one! PROCEED WITH CAUTION!
Customer service was terrible! we were told it would take a few days and it has been months. I spent a lot of money to be treated like a nuisance by the office.
Great service everything was done perfectly to my liking an was done exactly when they said it would be. Joe is extremely professional an the price can’t be beat for this type of quality!!!
Taj is a wonderful one man band, professional and very courteous, he made our bathroom beautiful, thanks Bath Planet Austin! Our shower stall will be used daily with overwhelming joy!
I just had a walk in shower installed by Joe with Bath Planet. His work is outstanding. Very professional. I highly recommend this company to anyone looking to a bathroom remodel.
The team both in the office and field were professional, quick, and thorough. Ive had remodels before and this was the smoothes- even has a lifetime warranty. I got the tile look and it is great, looks like tile without grout cleaning or maintenance (old shower had a damaged tile and leakage). All around pleasant experience. A+
Al did a fine job. Very pleased.
Not a good experience. Wouldn’t recommend them
Great company with a beautiful product. I was so pleased with the customer service and how everything turned out. I highly recommend them for a bathroom remodel. If your looking for for great product with warranty. They are the company to use.
I dont even know how their workmanship would have worked out because the rep that came to my house put a big high-pressure sales pitch on me. I cannot believe that no one else has mentioned this. In one hour I was pressured to make all the decisions on my shower remodel, which I had just started to explore, then was presented with a high price which went up by almost 30% if I did not sign on the dotted line right there and then. A terrible way to run a business. Bath Planet Austin, you ought to be ashamed of yourselves.
Excellent experience with Bath Planet! There were no surprises, with good planning and communication. Fernando and crew were punctual, fast and cooperative with good preparation and thorough cleanup. Thanks, Bath Planet!
Joe does an amazing job start to finish he is a great guy
Have worked with Bath Planet in a couple of jobs, happy with the construction results and a pleasure doing business with them.Looking forward working with them in the future.
Great company. These guys were professional and prompt. Job was finished on time like they promised. Shower looks great.
Super friendly customer service and great prices!Highly recommended, Thank you Steve!!!
Great company to work with. Outstanding customer service with a high quality product.
Great doing business with them will definitely do work with them again.
Bath Planet is terrible - I do not recommend them. The project that they told me would take 4-6 weeks took EIGHT MONTHS. The project manager in charge of my remodel was clueless when it came to the progress of my bathroom. After 4 months of not being completed I called him and his response was wait, it hasnt been completed yet? When I called the headquarters they provided no help - they simply forwarded my complaint to the project manager who called me a few hours later with the same old salesman bulls*&$I would go with Bath Planet for any work on your bathroom. Very disappointing after spending thousands of dollars.UPDATE: since the owner of Bath Planet responded to this post saying I was not a customer of theirs, I have attached a picture of my agreement with them. Odd that this company would claim I am not a customer of theirs just because I have posted a poor review. More reason to avoid them.