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GEICO Insurance Agent
11101 Burnet Road Suite #A-170, Austin, TX 78758, United States
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GEICO Insurance Agent

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Ma
Review №1

Came in to ask for insurance information got there at 3:30 pm, they were closed already ! In the front door they have a sign with huge letters that they close at 4pm, well from thinking to get my insurance in here I am definitely not coming back .

La
Review №2

I called in and Paul collected my information, and was willing to provide the answers to my questions. He was quite expeditious! Mary was very pleasant, professional and applied all the discounts I was eligible for. It is crystal clear I made the right choice to switch! Thank you! Lance

De
Review №3

My grandmother, a family member, and a neighbor wasnt treated with respect, as an older people of color. There vehicles had Overhead Spray on it from a Cement company where she and other residents resided. Geico was their Insurance company, who didnt give a damn, or did anything to help, or assist the situation. They all payed $501.00 for the deductible and they got the run around. GP1 did a very bad job on their vehicles, and my grandmother had to bring her vehicle in, a 2nd time to their immediate attention. The Geico Ajusters are not on the job and never reply or answer their phones. They gave all of them the run around, but if they were White, none of this would have happen. No one contacted her to inform her about her vehicle. The Ajuster Colon Never contacted her, but they claim they are Helpful and give Great Service. Theyre to busy looking at what color you are, and getting as much money as they can, out of you.All of them are a bunch of Prejudice Jackazzes !!!!!!!

Jh
Review №4

The agent was so very helpful and friendly. He also made sure to explain everything I needed to know and understand about auto insurance for the State of Texas. He worked to help make sure that he got me exactly what I needed and wanted at a price that I could afford. Great plans at great prices go to GEICO!

Ke
Review №5

I have been calling for weeks and cannot get through...I have been told by my homeowners insurance that I have to speak with my agent and I cannot get anyone to answer my emails or phone calls

St
Review №6

Mary helped solve a homeowners insurance issue for me in a professional manner.

sa
Review №7

Nice and reasonable prices

An
Review №8

A GEICO Field Representative “Graves Erskine” @ 11101 Burnet Rd. Ste A-170When I asked this agent who called me pertaining to my online quote I sought after. I asked her do they offer accident forgiveness assistance. & She told me NO & that if GEICO did grant it to a customer it would take years of good driving & on time payments to get accident forgiveness on car insurance. So I told her NEVER MIND that was something important to make sure I would be protected & that I’m going back with ALLSTATE insurance instead. & she tried to tell me that I should check with them because she didn’t think they offered that. & I said I KNOW FOR A FACT THAT THEY DO. I’m really disappointed in this company’s tactics. & will NOT be joining with them as my car insurance needs. & would HIGHLY not recommend you joining either... You must keep in mind being fully protected is worth way more when it comes to your vehicle needs. Anything could happen. Be protected at all means. you use your vehicle every day for life’s needs. You owe it to your vehicle, yourself, your family & to your money... NO company should lie to you or try tricking you on your most expensive items over insuring.

Br
Review №9

Very rude and poor customer service. Would not recommend.

Sh
Review №10

The agent was so nice and he really tried to help me with a affordable rate.

Je
Review №11

Maribel did a callback on an online quote I had three together. Lucky I answered my phone to this random local #, changed my home and autos over that same day!!Love Faith & Maribel! They saved me several hundred dollars every month!! They saved me so much...I was able to add extras to my policies with no real impact on my bottom line.

bu
Review №12

All I can say is Gerber Collision on Braker Lane is the best auto body shop in the world.

k
Review №13

Faith was an absolute pleasure to work with. She is knowledgeable and sincere in wanting to help. She was able to find multiple discounts to make my rate as low as possible and went above in beyond with helping me transition my policies from my previous carriers. I am 100% satisfied with my experience and look forward to working with her again in the future. 10/10 would recommend!

Mi
Review №14

I do not use this specific office, but Geico in general is great. I reached out to let them know we were driving less due to COVID 19 and they lowered our rates. Very understanding.

Da
Review №15

Cause of the way geico had handled my claim years ago, I learned to record the phone conversations. Being in the state of texas you do not have to notify the other party of the recording if they dont operate out of a few states i.e. California.After letting them know I began recording, the agent has had me on hold for now over 20 minutes.... I would go and talk to a lawyer. Its been now two months and they keep beating around the Bush

Ab
Review №16

The agent we spoke with was very nice and easy to talk to. I could tell she was knowledgeable and made the process to sign up with GEICO car insurance extremely easy. I’m not one to normally write a review, but when I get amazing service, I’ll make an exception! Definitely recommend GEICO for all your insurance needs. And thank you to the agent I worked with in this process. You are a rock star!

Ja
Review №17

Faith was very friendly and patient as we walked through home/auto options and what exactly the different coverage options meant/were. Everything was explained clearly, and I was not rushed into any decisions. No complaints here!

Da
Review №18

Faith did a wonderful job of explaining the coverages to me and provided the best recommendations to meet our needs. Her cheerful attitude and desire to help, made shopping for homeowners insurance a breeze. She was sincere and not pushy, which can be very annoying. We look forward to having her as our insurance agent!

A
Review №19

Friendliest staff! Very knowledgeable and explained what I am paying for. I am new to getting my own insurance and they really helped me understand. Will recommend!!

Sa
Review №20

Over charging me multiple times!! For two cars was paying $237. After a car accident I was told it was only liability I was being charged for. So I dropped one car and it went down to $137. I added full coverage since they were claiming I only had liability. It went down to $107. Still confused as to why I was paying more for liability only. To add full coverage on both was $207 together but was being charged $237 for liability only. Finally, ran into them not charging me for two months which concerned me but they stated I was being over charged. I called multiple times and that was my answer every time. Well going on my third free month I receive an email suddenly my October bill is over $1,000 just for full coverage on one car. Called to get explanations and the lady told me that was correct, there was no mistakes. My auto insurance for one vehicle is over $1,000 a month. Thats more than my mortgage payment!! Called to speak with another insurance company and they were as shocked as I was and quoted me $140 a month for full coverage. Had so much trouble with GEICO!! When on my parents plan I loved it. Went back on my own and Ive never ever expierenced such horrible service especially with nobody able to explain anything or even getting back to me. Managers wouldnt respond to my emails and when I would call they would transfer me to a bunch of people until Id get annoyed and hang up. Worse service ever!!

Fa
Review №21

I absolutely loved my experience with the local Austin office, as soon as I walked in I was greeted by two lovely women, both wanted to make sure I was helped. I ended up working with Billie who was absolutely wonderful, she explained everything clearly to assure me that my child and I would be fully protected. I got a wonderful rate and was in and out within 20 minutes, they have a wonderful team and I appreciate the upfront honesty. It’s hard to find these days. 🤗

mo
Review №22

I had an amazing experience from the moment I called. Helped me get insurance for my new van in less than 15 minutes and I was able to give it to the dealership so I could take my van home. Amazing customer service!

Ja
Review №23

Got me fixed up fast and got me the refund coming after my sold vehicle was done just after my payment was made.

De
Review №24

Great company

Ge
Review №25

Faith responded to my questions very quickly and had great follow through. Really wonderful customer service!

Al
Review №26

I had a very positive experience getting my auto insurance with Adriel. She was helpful, kind, and patient throughout the whole process. Thanks again!

Sh
Review №27

Faith explained everything to me in detail and made recommendations, both in adding coverage and removing coverage, to get my policy tailored how I wanted it. Very happy to have come into the office today!

Ju
Review №28

My parked vehicle was hit in a garage the beginning of this month. I have yet to receive a phone call for a statement and for an investigator to check the vehicles. The other person also has GEICO, you would think Hey, GEICO to GEICO.. no problem WRONG its a huge problem. This Sandra lady finally called 2 weeks ago who is supposedly a claims agent and stated the other has 0 coverage under her plan and pushed me to pay my deductible and use my policy. How does a person pay an insurance company and yet have 0 coverage??? An investigator was supposed to call us 2 weeks ago. This has been the absolute worst experience with GEICO. Instead of GEICO making these senseless commercials, they should care about their customers! Hell, EMPOWER who is the crappiest insurance company ever created, managed to return phone calls and try to help within less than a week from your accident. Geico should be embarrassed to be compared to such a company like Empower... pathetic.

Ch
Review №29

Faith was wonderful! She got me quoted & covered before my lunch break ended. I had a great experience!!

Do
Review №30

She was very professional, attentive and responsive to my needs. She was not pushy or bothersome, even when she called during my vacation. Great experience!

Am
Review №31

Faith was incredibly helpful in getting my homeowners, automobile, and umbrella policies switched over to Geico from Liberty Mutual. She took a great deal of time making sure I had the same coverage, and better in some areas, and I ended up saving over $800 a year. Excellent service- A+

Ra
Review №32

Faith Glenn is amazing! Very informative and follows through. I loved working with her!

Ne
Review №33

Faith was so courteous, friendly and detailed with insurance options that it made the whole process of buying insurance easy, fast and stress free. Highly recommend. :)

Ro
Review №34

Service was awesome. Professional and on time. Faith did a great job helping me on my homeowners renewal!

Vi
Review №35

Very helpful in finding the best rate for me. They really went the extra mile. Would recommend

Je
Review №36

I was able to get my car covered and the staff was professional and easy in and outThank you

Ar
Review №37

Maribel Bahner was able to help me get an outstanding quote in record time. She had exemplary service and was accommodating to my personal needs. Thank you again geico and a special thank you to Maribel!

Sh
Review №38

Faith was a huge help in switching over my homeowners policy and Marisa with my auto. I am very grateful!

El
Review №39

Nonsense insurance company that hires cheap labor making our lives, customers who pay money, feel unheard. They dont speak English and fail to do such a simple task as to change your address in the system. Dont get fooled by their advertisement.

Ro
Review №40

Love it they take good care of me with right policy

ni
Review №41

Great help with policy explanation and was able to guide me through the process of setting up an account with ease. Also very friendly and helpful!

La
Review №42

Our Geico Agent Faith Glenn was efficient & responsive while we were shopping for both home & auto insurance. She took the time to go over every detail about the coverages to put our mind at ease about switching from State Farm.

Dr
Review №43

I worked with the agent Mary who was able to save me a ton of money tailoring my plan to the perfect levels. Their courtesy and expediency were refreshing and took no time at all.

RH
Review №44

Faith went above and beyond to get an issue resolved. My husband and I appreciate the excellent customer service we receive from our local GEICO office.

Pa
Review №45

EXCELLENT SERVICE. PLEASANT EXPERIENCE. PROMPT RESPONSE. VERY PROFESSIONAL

Ga
Review №46

I had a great experience with the insurance agent, she was able to get me a good quote and car insurance policy for my pickup. I recommend this car insurance company for those that are looking for a great policy.

Pa
Review №47

Elizabeth Torres is fantastic! Ever since I switched to Geico, I go to her with any questions or changes needed and she is on it. She is so delightful and is why I am happy to be with Geico for all my insurance needs. Thank you!!!

81
Review №48

Very easy straightforward process. Faith did an excellent job communicating and response time was unbelievably quick.

Je
Review №49

My agent Faith was very pleasant to speak to and I’m very impressed how quickly she wrote up my quote, called my mortgage agent and completed the process and paperwork like a pro.

Da
Review №50

Great customer service!! Adriel Shepherd was very kind and patient, gave all the support needed for a first auto insurance buyer!

ca
Review №51

The process of setting up my new policy was painless and the agent was very helpful and personable.

Xa
Review №52

David - Representative there, literally felt like a SCAM. I cannot believe he asked me for my social and other information right over the phone as he could be writing it down.. THEN, instead of helping me, he decides to transfer me to the customer care and didnt even help me.Had no ambition to help, DO NOT RECOMMEND THIS PLACE.

Sh
Review №53

Faith was very knowledgeable and detailed, working up several variations of coverage to meet my needs.

Yv
Review №54

Adriel was so awesome helping me obtain a new policy! She also knew which discounts would save me money! I tottaly recommend working with Adriel!

Sa
Review №55

I’m happy to be a part of the GEICO family. My experience with getting insurance was effortless!!!

Em
Review №56

AWESOME SERVICE REPRESENTATIVES!!! (This is extremely hard to find this days) They have excellent prices and always, and when I said always is always, they have take excellent care of me as customer. I really feel appreciated as their client and they also have a CAN DO! actitud! Thank you Michael, in the billing department to take care of me today! Have been with them for almost a year now, and I love it! I recommend them always!Geico Rules!

Cl
Review №57

I called the given number to get a quote on renters insurance. The woman who answered was extremely rude and lied to me. I asked for a quote without having to give any information and she said yes. She began to ask for personal information and I again said I would like a quote without giving personal information. She then said she cant give me a quote without this information and my credit report. I said thank you for your help and she hung up on me. I will not be using this office for any of my insurance needs and will not recommend either.

TX
Review №58

Poor business practices

Ca
Review №59

Real bad company would not recommend this company to nobody they gave me a premium for six month after a month they send me a e-mail saying that my policy is going to go up from 876.56 to 1081.86. 205.30 dollars more at first I thought it was a fair deal but know they want to screw me up not good at all if this change is effective I am done with geico for ever and please do not even send me promotion to my address please do not want to hear from this company ever again. Rating not even a star.

An
Review №60

Wonderful service, quick and understanding to our needs. Highly recommend A+

El
Review №61

Great customer service and a very friendly staff/GEICO had the best rate to offer!! They are bilingual, efficient and friendly.

Ir
Review №62

Awesome. Truly great customer service

Vi
Review №63

Staff are very nice and helpful cheaper than any place i got a quote from i recommend them for your car insurance needs.

Ja
Review №64

On a hunch I decided to give Geico a check to see what type of products they offered and what they would cost. Not only did I save but I was able to increase my coverages and services covered at the same time. Jessie Black and Aren LaDelfa were extraordinary and went above and beyond what I expected and fast I might add. I will definitely recommend Geico to my family and friends.James Lawrence

ag
Review №65

For me its very expensive insurance, for others I dont know.Thanks.

So
Review №66

Terrible service I switched from farmers to Geico they gave me an ok deal but after 2 months they added another 20 dollars to my policy and Nobody couldnt explain why they added 20 extra dollars to my policy time to switch to Farmers Again

Jo
Review №67

Faith and Letitia were very helpful and did an amazing job...

E
Review №68

Purchasing an auto policy - good. Service after the sale - not so good. I have issues with this local office such as getting my agent to return my call after the sale.The office finally offered to forwarding my call to the main GEICO center to answer calls. I miss dealing with my local Charlie Anderson State Farm Auto Insurance who gave me excellent service after the sale. I transferred to GEICO because my homeowners policy with State Farm increased $200-$300 every year.If I moved my home insurance to GEICO who writes for Travelers, my homeowner insurance would go down due to the bundling. Otherwise, there wasnt much of a price difference in the auto policy cost between State Farm and GEICO. I probably would have stayed with State Farm Auto Insurance and moved only my homeowner policy had it been cost effective, but homeowner policy has skyrocketed so much in the past 5 years that that is the determining factor in most cases of where you want to go.I did speak with the GEICO corporate (service calls were answered by someone in San Antonio and Houston), and they were friendly and was able to answer my questions. Im just used to dealing with a local agent that I know ... but that is a problem if your local agent doesnt call you back. Ive never made an auto claim against GEICO, so hopefully, this move was not a mistake. From a monetary cost perspective, GEICO was great. However, I may not refer them to any of my colleagues again until I can witness how painful or painless their claim service is like.Update Sept 2018:. Added one star for the company, local dealer still only get 2 stars. Well, I had my first accident and claim with GEICO. The claim was painless, went smoothly and very professional. My only negative statement was dealing with Enterprise Rental off S. IH-35 who never picked me up and made me wait for almost 2 hours (they didnt tell anyone they ran out of cars). I called GEICO and asked if I can use a different rental agency and they said yes, Hertz. Meanwhile, my insurance premium just arrived in the mail and it went up $20 for 6 months. Well, it was my bad.

Mi
Review №69

Elizabeth in the Austin office was very helpful and made the process informative and easy.

Al
Review №70

Mary Valdez sweet, helpful and all around great customer service skills. Very comfortable speaking with her and Selena as well.

Br
Review №71

They will not leave me alone. I got one online quote and now they call me everyday to discuss my quote. The messages are even rude like I am in trouble for not taking up their quote. Dont bother looking at this company, they will keep bothering you nonstop.

De
Review №72

Faith took took her time helping me get the type of plan I needed and she followed up when I needed her too without being too pushy. I am now glad I went with geico.

Br
Review №73

She is awesome.Walked me through the process and answered all my questions

Am
Review №74

I have been a loyal customer for 2 years, (slightly less). I had a minor fender bender and things were handled between the person and I, thats how small it was. OVER A YEAR AND A HALF later after said bump in I get mail that I am being Cancelled because of it. No tickets, No accidents or anything while with Geico. LOL WHAT. And noone knew what the hell they were talking about and why. Riddle me that batman. Choose another company.

Ka
Review №75

Outstanding service late evening and great quote very happy

Ra
Review №76

I was here to change my insurance plan and the agent was helpful in getting me a better deal.

Hu
Review №77

James Cloud was helpful & assisted me with everything I needed.

Ke
Review №78

Faith helped me get set up and she was great!

Lu
Review №79

Was happy with Finally getting an insurance issue resolved in person that Geico would not or could not fix over the phone.

os
Review №80

Selena is the greatest she really knows her stuff

Ja
Review №81

Very helpful and I would recommend to everyone around

Eb
Review №82

Did not work with collision center to get my car fixed on time and couldnt cover the costs of my rental vehicle and toll during the the repairs of my vehicle.

Sh
Review №83

Very easy to get a good inexpensive quote.

Fa
Review №84

Really helpful, real people taking care of their community :]

Bo
Review №85

Faith Glenn my agent was very helpful and thorough

Jo
Review №86

Best decision I have made

Mu
Review №87

I had excellent service from Adriel.

br
Review №88

James cloud was beyond helpful with my services !!

Dw
Review №89

Handled my needs quickly and helpfully.

Fa
Review №90

Really helpful & answered all my questions!

1I
Review №91

Excellent Customer ServiceArmy veteran

Me
Review №92

Jessie was great thank you maam!!

Ro
Review №93

Best customer service and very helpful.

Ad
Review №94

Least stressful insurance experience I have ever had! Go see them:]

ge
Review №95

Good to get your insurance need

Ni
Review №96

DONT GO HERE, Its bad.

Ka
Review №97

Rates way too high

Br
Review №98

My agent was informative and helpful

Re
Review №99

The worst customer service ever, I have needed help two times and always I have had a negative answer .

Ja
Review №100

To much hassle use allstate

Information
27 Photos
100 Comments
4.2 Rating
  • Address:11101 Burnet Road Suite #A-170, Austin, TX 78758, United States
  • Site:https://geico.com/insurance-agents/texas/austin/graves-erskine/
  • Phone:+1 512-993-3980
Categories
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Insurance company
  • Motorcycle insurance agency
  • Renter's insurance agency
Working hours
  • Monday:8:30am–7pm
  • Tuesday:8:30am–7pm
  • Wednesday:8:30am–7pm
  • Thursday:8:30am–7pm
  • Friday:9am–4pm
  • Saturday:Closed
  • Sunday:8:30am–7pm
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