These people were hired by the builder of the home that I bought and Ive had nothing but problems since it was installed. Originally it had freezing up issues, and like somebody else said in their review they cut a new are opening to allow more airflow in. That did stop the freezing for a while. Then it started back up again and they replaced the coil. Immediately after they replaced the coil it started flooding the bottom of my house and would cause the air duct to come off due to being full of water, we would be stuck without air conditioning at the hottest part of the summer due to this. This happened three different times and every time they would come out and reattach the air duct but never fix the real issue. Each of those times the filters were clean. Then it started to flood the inside of my house. I called them and because the filters were not as clean as they would like them to be( this time) they tried to blame it on my filters (despite the fact that it had been a reoccurring issue, and they had been out multiple other times when the filters were clean and it was never addressed.) Then to top it off they told me that they were going to make me pay for the service call because they believed that this time it was the filters! Even though it had been happening since the unit was installed and the filters were clean every other single time!! I can agree with what most people have said which is that the staff are nice but good community service doesnt stop at the person being nice, the people actually have to be competent enough to do their job.Do not take the risk of using this company, you will sorely regret it, in fact I wouldnt doubt it if the good reviews on here are actually the people that work there trying to help out their rating. Im having to contact a different air conditioning company to come and see whats going on because these guys dont know what theyre doing. Do not use this company, its not worth taking the risk.

This company has great customer service! Roxy helped me out so much and the technicians were also very helpful. They don’t rush you away when you need help. Friendly and they make sure the job is done right.

Buyer BEWARE. Clayton homes is selling HVAC systems that cannot be serviced after you own your home. They only refer (1) service provider as a resource called Air Pro . If you call Air Pro they refuse to service ANY HVAC systems that the vents are on the ceiling versus the floor. I have confirmed that many new Clayton homes do install the HVAC systems that the vents are on the ceiling. Essentially, you will not have anyone to service your home if you are sold a system that that vents are on the ceiling, which are many. Unfortunately, even though Air Pro has a MONOPOLY on all Clayton Home HVAC repairs, they dont seem to really care if past clients of Clayton Homes are left without any choices to service their HVAC system in the middle of summer! I can only imagine this choice by Air Pro to not service certain types of systems is based on profits and not service!!

They did a great job, showed up on the dot . Thank you guys!!!

Ac unit was installed by airpro a little over a year ago. I assumed it was under warranty when i called to have someone come look at it since it was not cooling properly, i was never told warranty expired I even talked to a couple of people prior to having someone come out to my house. After tech was done then asked did they tell you about the service charge for coming out? Not once was it mentioned to me that there would be a service charge and when i mentioned it to whoever called to collect payment she was very dismissive and rude. any other company i have used in the past has given the common courtesy to let you know if and around how much it will be to just come out and look at your problem, and give you the opportunity to find better pricing and options. Will not be calling them for any future issues!

Long time AirPro customer, never not been able to count on them to arrive and complete satisfactory work....My Slogan for AirPro is when your air or heat just dont seem to want to go just call who you can trust AirPro

The best place to get a.c. work done . Great service and help in Austin

I had a very good experience with Air Pro. Rigo and his partner were very professional and clean during their visit. I will definitely use them again when I need to.

They are always so prompt and on time, there prices are fair and they let you know up front what it will cost you. they get in and get out as quickly as possible, i have used them for over 18 years and they are great

This is the kind of unprofessional work they do!!

I bought a used refurbished AC unit (outside) and had a part replaced in the inside until. AC (outside and installed was 800 and part for the inside was 600) Not a bad deal at all. 3 months later the inside and outside were frozen solid. Call Air Proo and was 2 week out of warranty.the came out and said I needed a whole new inside unit...1500 $. . Hust think that if I just spent 699 on the inside I wouldnt have to get a whole new unit inside...just my opinion. First encounter with Air Pro was great. Second not so much...

These guys were hired by my home contractor to put in my air conditioning unit and it is never worked correctly. I havent even been at this house for a year yet and theyve probably been out here five or six times to fix it from freezing over. Do not hire these people if you actually want your AC unit to work properly. The tech people are nice but they obviously dont know how to do their job.

THE PEOPLE AT AIR PRO ARE RELIABLE PROFESSIONAL AND FRIENDLY. THEY KNEW WHAT WAS THE PROBLEM WITH MY AUIR AND FIXED THE PROBLEM RIGHT AWAY. I RECOMMEND AIR PRO TO ALL MY FRIENDS AND FAMILY.DANNY MAYO. THANK YOU AIR PRO.

First of all, I would like to give them a A for effort, but businesses are judged on results. Unfortunately their efforts came early not recently. They installed a new AC system for me several years ago, but now they refuse to come out and fix it.The person that fields the service calls seems to be the gate keeper. When I was getting no where with her I asked multiple times to speak to the owner. My calls went unreturned by him.When I call up for annual service, the usual ploy is to say that you have not paid last years service bill. This is the bill that the service tech always collects a check on before he leaves. On the phone I give the gate keeper the check number from last year which was cashed.There are outstanding warranty issues that Air Pro simply doesnt want to deal with.Life is too short. So I have moved on to another service provider.Unfortunately I cannot recommend them. Started out nice. But did not come through in the end.

I had a great experience with knowledgable, personable, and professional field techs. I was explained my options and given advice for replacement filters as well. They came in the morning for service as agreed.

Very good job and extremely competitive price. When it turned out my 23 year old unit needed to be replaced (compressor failed) I dreaded what the cost would be - people I knew who had had their central AC replaced had said they had paid $9000 or more. When Air Pro quoted me their price I had to keep asking That is for the outside unit and a new coil? - I couldnt believe it. The cost was a fraction of what I had thought it would be and the new unit works very well.

What a mess - caused major leak in ceiling, sold wrong size heating unit, no clue how to work the carrier thermostat properly, multiple trips to fix leaks and then Brenda admits her staff are not skilled enough to understand the system they sold us and recommending we go elsewhere for our service maintenance. Stay away

The technicians are always friendly and helpful, but one of the customer service reps, Brenda, is very rude and kind of condescending. She kept insisting that she had informed me of a fee that I had not heard anything about until the technician informed me when he was already at the house! If she had indeed informed me of the fee beforehand, I would’ve said “Never mind, don’t send someone out,” but she said that it was “absolutely not true” that I didn’t know about it. She doesn’t seem to know how to talk to customers politely and respectfully, and it’s extremely off-putting. I don’t believe the “customer is always right” mentality, but I also don’t think you should be rude and insist that what they’re saying is “absolutely not true.”

Finally a business that really cares!!! Outstanding service. You guys are awesome. Thank you

Terrible experience with air pro I recently purchased a manufactured home air pro was hired for the job installing a home HVAC they delayed me over two weeks and they did not install it right air pro left some very confusing notes on why they cannot complete the job when I went to go check my electrical all that was wrong was a tripped breaker they also did Leave a filter for me which is very inconvenient since they’re the only ones that sell that filter I’m currently looking into selling my HVAC and purchasing a new one from a real company. :(

I work there

Outstanding work and people!! Thank you for making our family a priority.

Hired air pro to do land improvements and install ac,septic and elec. So far all elec is working fine but only been in the house about a week. Land inprovements are the worst job i have even seen. Front yard was graded off in a bowl shape stands full of water when it rains. Paid a few thousand dollars for a driveway that was already flat all we got was some dirt thrown on top of the land now thats muddy and full of water. Dead trees a few feet from back of house wasnt cut down, now i cant cut because theyre to close to house. Installed some nice steps but i cant open my screen door while standing on the top step without falling backwards.I dont know who the owner Gene hired to do the work but i could have got much better results somewhere else. Oh and by the way they want come to the phone if you call and they never return messages unless its in their favor. Stay away from airpro for land improvements.

Fast and reliable service with customer service professionals providing a well rounded job from start to finish.

Had issues with a mini split system. They came out this am and found a line leak and had my ac working again. Yeah

They installed the a/c in my double wide back in 2001, never has worked rite, in the beginning there was not sufficient return air and it kept freezing up, and they would not come back and take care of it. So I had another opening cut in for return air, that fixed the freezing up problem, but evaporator coil was already damaged from freezing up, now Im having more problems, and come to find out they installed 5 ton unit outside and a 3 ton unit inside. What a bunch of crooks

I do not see how these guys stay in existence. They were sloppy, made a mess, and left a mess. Then they forgot to turn a screw on my outside air conditioner box and that gave me an incredible bill which I have never yet matched. After I got my bill they came out with Michael( The only guy that seems to know what he is doing ) and he found the problem and turned the screw and it was running well after that. They also come out with ex-convicts and do not tell you their status. My take on this company is that they send out people that are not really qualified and if there was a problem they bring in the only qualified guy on their payroll, Michael, and he will fix the problem.

Ive used AirPro many times. If you are looking at other companies, comparing prices, value, etc., I encourage you to pick AirPro. They install top of the line equipment in a timely manner. Most importantly, when AirPro says they are going to be there... they show up! I am not sure if they cost more or less than competitors but if you want it done right the first time, and done when they say... pick AirPro.

0 friends1 reviewA. K.Austin, TX8/26/2012I had these guys come out last year to fix my AC after it started blowing hot & they replaced the compressor after thinking that was the problem. 11 months later & my AC is blowing hot again. Ive put in 3 calls now for a callback to have someone help us out but no one has yet to respond. I put in a call last evening, this morning & again around noon. I think thats more than enough time to allow for a callback. My wife & I stayed in a hotel last night & will be again tonight because our house temp now reads at 94 degrees. Why have an emergency line number if your staff blows off calling customers back? That is the worst, to operate a business & not have the respect of at least calling back to talk or arrange for an appointment. I dont like being kept in limbo, especially about not being able to be in my own home. It makes me suspicious of the work they performed a little less than a year ago & pending their response (still waiting for that response) this incident may need to be reported to proper establishments beyond just this review...

I can tell by the job these guys did they take pride in their work. They are very professional & I would reccomend them to anyone :)

Great guys, good timing, reliable, friendly and all around great service! Thank you

Wrong company, sorry

Very unprofessional

This place does not know how to install the air well in a year my air froze three times the third time I was barely a year and 6 days after it was installed and they told me that it no longer had a guarantee and I had to pay to fix it. A place that does good work I do not think that in a year and 6 days you have to pay to fix an air that if they saw it installed well would not have to spend. Find another place if you want to put air in your house that this place is the last option.