It was great customer service, as soon as I pulled up, an associate was there to help me.I was not there long and the price for the job was very fair as well.

When will they start working on Saturdays will give 5 stars

Mike, we have returned some trailers but never received invoices for any of them, can you please send today if possible, thank you?Please send invoices asap?Anybody want to respond to this ?Kenya, can you email me all of the invoices or at least a statement of our account from February to current date. We are billing our customer and not sure if we have the invoices and/or amounts to do so.Anything on this, I need to bill our customer, thank you?Hey still nothing on this?As I mentioned before, we are trying to bill our customer. It’s amazing, you guys ran the most extensive credit background I’ve ever seen but fail to send of few copies of some invoices, why is this so difficult ???Enuf said.

The staff very kind and helpful

Great place, wonderful service and great people !I needed to replace my trailer bumper, I’m on ELD ( electronic logs) so time is very important and these guys got me in and out with in 3 hours,( mind you they had to cut off my old bumper, weld the new one on and they painted the new one .Everyone else in the area “Aurora,IL” had a two day waiting period.These guys are the best and I have been driving for over 10 hrs and it’s hard finding good people and service like these guys!

Mark Floyd, thank you very much for your service. Fast, flexible, knowledgeable. Highly recommended!

Ilocos a very good place to go to they took very good care of me I was very pleased

Had my parts, guys are super knowledgeable!

I delivered a container here had to get lifted off took a little bit. But with other trailers look like a in/ out process.

If i can give these ppl 10 stars i definitely will... Mike is a great salesman and he has helped me countless times.. great family oriented business and will take care of you.. i will continue to do business with them..

Consistently good service, fair pricing across the board. It has a family-run business feel but clearly they can cater to my team on a nationwide basis. They went above and beyond for me. PJG

Fair, one grumpy man not very knowledgeable on stacking trailers and in no hurry

Awesome place friendly staff

Great staff

Shawn was very helpful finding all the part that we needed for the best price possible

Iloca people are really good people. They do take care of their customers especially Ann and Jeremy!!

Fast and friendly.

I worked with Ben when I was shopping for parts. He is very knowledgeable and took his time to make sure all my questions were answered. I would recommend him to anyone. He now has a customer for life.Thank you

Every time I’ve been into the shop or the service center, I’m greeted quickly and am able to get back on the road in a reasonable amount of time. I don’t understand these reviews about the credit check complaints. ILoca didn’t give you bad credit. You did that to yourself.5/5 stars. Would highly recommend.

DO NOT trust this company!! They have zero customer service skills and I’ve had the worst experience with them. They will pull you’re credit putting an inquiry on your report regardless of how many times you tell them you are no longer interested. This company will just waist your time. Take your business elsewhere! P/s Jim is the worstClearly you would rather spend all your time responding to reviews rather then fixing the real problems. Youre mentioning all the success of your company but writing long essays on all negative reviews its not going to keep you successful for too long! How about trying to reach out to the customers and actually figuring out what really transpired and what the reason is for them to write a negative review. I had also referred a friend before my complete experience and well he’s also unhappy with your companies customers service, another unsatisfied customer get ready to write another long unhelpful response. Something “successful” companies do is strive to have satisfied customers your company should try that!

Came in after purchasing a trailer from my company that purchased from iloca. At first glance the company refused to work on the trailer because it was loaded. Like any tired driver i imediately called and was an @!# to rich who quickly put me in my place and then agreed to do the light work on the trailer. LOL... we all have a bad day and short tempers but i have to give credit to Rich for defusing the sittuation and getting me back on the road! Thanks ILOCA.

Very helpfull

Great customer service!!! Especially dan

They are nice until you close the deal. I bought a 2017 Vanguard Trl. In 2016, brand new. 3 mont later I noticed uneven wear on tires. Called Iloca and got appointment. When I came there they told me it needs Alighnment. But before that, two different mechanics from different shops told me this is bushing problem, not alignment. Anyway, I dropped trailer and Iloca spotter took it to the shop. 1 hour later I received it back. When I asked person at front desk to give me a alignment measure report, he said “ We don’t give to customers those reports” Sounds very strange and weird to me. I think, they did nothing to my trailer. Although they charge me for “alignment “ 138$. Trailer is 3 months old. After that I met many drivers who have Vanguard from Iloca and they are suffering from the same problem. I told all my friends and Im telling you, guys: don’t by Iloca trailers, or you be fooled as me. I spent $$$ to replace tires and fix the problem. Iloca’s warranty is on paper only!👎👎👎

Rented a trailer for 6 months (double coin tires aka Chinese garbage) was charged wear and tear 2100 for absolutley no wear at all on brakes and tires!!! Stay away youve been warned!!!

I don’t know what some of the others are talking about on here, but I’ve never been treated better by a company. Always willing to go above and beyond to take care of my trailer needs. Any minor issues I’ve had were taken care of in a friendly and timely manner. I will always use ILOCA for any of my future needs.

Had the pleasure of dealing with John Krachtus (Director of Outside Part Sales) & Steve (Technician).John was very polite, knoweledgable, & answered all of my questions. It is rare to experience this level of customer service in any industry, so it has to be acknowledged. He goes above & beyond. A class act in every manner!Steve was the technician that performed the service. Extremely professional, thoughral, & skilled. He did a very nice job for me. Again very clean top notch mechanical work!Both guys have been with the company for a very long time, their work shows... They earned my Buisness. A+

Do NOT buy anything from these people. I made this mistake. They are nice until the deal is closed, after that you simply become a trash. What i went through with them is a horror, cost me a lot of money and aggravation. Bypass this place!

Great people to work with. Very professional, respond quickly and really know their equipment inside and out.

I bought a 2020 vanguard maxcube and love that it has Yokohama tires and hendrickson suspension, I love all the galvanized features as well. Stas was a great salesman.

This place is great always has everything i need. Nice people too. Very professional and helpful.

This place is charging $100.00 to get an estimate for a repair. Estimate will simple given to the insurance company, it would just take 5min! what a waste of time to go to this location. If they charge $100.00 for an estimate, I cant figure how much they would charge for a repair. Good luck guys!

Great management. You will find almost everything you need for your trailer and the load you will haul.

Nice place but run down building.

I have to say that II have had nothing but pleasant experiences at Iloca. The trailers I rent from them are above standard and are very clean and we are very proud to pull an Iloca trailer. The staff is amazing and as helpful as can be. Mike in the rental yard has save our company more times than I can count. He has gone above and beyond for me. Treat people with respect and the will be the first to help. Thanks Mike for all of your help.

Very friendly folks here. Be sure to check out your trailer fully before leaving with it.

They are good, but should work on Saturday too.

Great service and friendly people.. Good parts selection.. I will be back for sure!

Polite and well knowledged staff. Simply the best.

This company put me new inquiry even if i have a very good credit history,i have trucks and trailers in credit with no late payment,they put me new inquire in 06/28/18, and in july i bought 2 new trailers and in august one more 168000$ total and how this new inquiry is coming from iloca services just because i apply for one rental trailer.stay away from them

Waste of time trying to rent equipment for a small one month job.listen iloca we know your crazy and just want to protect your assets.but when you fail to call a persons references and just pull a credit check. youll never get the full picture. your not a bank, stop being full of yourselfs.TnT sales out of villa ridge missouri has you beat by leaps and bounds, but they didnt have the trailer i needed.p.s. other companies are working hard to get your business.

They have a lot of good stuff.

Its very easy to work with this peoples,friendly stuff and amazing.keep up guys

Total rip off place, stay away . Makes you liable for everything thats broken on the garbage POS equipment they rent out to you .

Simply, The Best. Thank You Mike. Highly recommended.

Big product selection, but some prices are higher than in another stores...

ME no like it!!! So we normal people travel like 40 miles just to find that equipment priced at 10K/2006 requiring work for 3-4 K to be even legal to put it into work.....is totally not worth the effort! How delusional should a salesperson be to deny the obvious condition of a trailer and graciously drop the price with $200.50 cents!!! Theres something wrong with people that are in this flipping business, wait I know whats wrong with it...! There s no ethic or consciousness as long as the $ flow!!! I totally dislike this type of approach, where well just put a price-tag and pretend that its worth it... without even negotiating the price, despite the fact that the product is not really at value.

Got me in and out very quick.

“Poorly managed company”DONT BE FOOLED

Bad management waste of time. They give you the run around, NOT PROFESSIONAL AT ALL . JIM IS NOT HONEST

Sold trailer with out of service breaks and unprofessional ramp installation. Made to be broken, so people would have to come back later for repairs. This dealer will NOT take any responsibility for their own mistakes!

Bought two trailers. Excellent service!!

Do not buy vanguard trailers.I bought two trailers in august 2015, and now, one year later after 90k miles, I have to replace 5 of 8 tires on each because they all wear uneven.edit: I dropped off my trailer in your shop two months ago and picked it up 19 days later, and all they did for almost 3 weeks is to re-torque the wheels, and said thats gonna fix the problem, but it didnt. Tires still wear uneven, and now I have to replace them.

Great place, trailers done fast

VANGUARD VXP IS TRASHWho ever reads this comment and is looking to buy Vanguard VXP trailerITS A TRASH THE FLOOR STAYS WET many spot i had this problem called these guys total ignoredever since I bought it Brand Spanking NEW had the problem just tired every time it rains the floor gets wet

Their trailers have a lot of problems with electricity that nobody can fix. Only them. Also there is only 1 dealership and they are 1 week in queue...

Good place to rent trailers

Nice staff, great service.

Horrible !! Dont come here

They are not honest people stay away.

Good service

Good prices

Professional service