Excellent service. Very easy to talk to. He was able to resolve my concerns very quickly. He is very knowledgeable about insurance needs. A great guy!
After a total loss and his subordinates failing to attach a supplemental policy for aftermarket stereo coverage, as insisted on having because its done everyday, by others, and always by myself with such that All-State doesnt cover, I suffered a theft and total loss. I found out the policy was not added. After numerous phone calls and arguments, and speaking with so many people refusing to take care of the customer. Who has been a 10 year customer, with 9 policys, and referred numerous business, Jeff Heinrich failed to take responsibility for his staffs mistake, admit fault, so that my loss in addition to the lossnof my vehicle,, was covered. This is approximately $8,400.00 that I am out and took years to save up for. Guess Im not in good hands.Extremely ticked off,JK1/2/21
My experience is positive! Great group to work with and they are very patient. They went the extra miles in providing services.
Happy with value and service to date
I have had so many positive experiences with this agency. The one, that comes to mind is I called to just go over my policies to make sure I was covered well enough (I didnt know much about insurance no more than Jack and the Beanstalk! LOL) The time and patience that was taken was so very and greatly appreciated! Im gonna say bravo and hats off! Good or should I say GREAT customer service these days… are just about non exexistent. THANKS YALL!
I have know this agent for a very long time. He has been in the business for a long time. His staff are number one in my book when it comes to customer service. The Heinrich Agency is the only place to you can get a full comprehensive review. I wouldnt trust my insurance needs with anybody else.
I have my auto home and life insurance with the Heinrich agency. Great family agency, always there for questions and guidance. Staff is fantastic.
Family Run agency that believes that customer service is priority number one.
A very helpful and friendly staff. A pleasure doing business with.
They change policy amounts with no explanation and call for payment a month befefore its due