I am a new Subaru owner and have only gone in a couple of times for service. But I have had a great experience with Rod at the service desk. He always treating customers with respect and a sene of understanding. He is easy to talk to and makes you feel like your the only customer there. I will keep coming back for all my service needs here. 10 out of 10

Excellent service. Ian obviously cares about his work and cares about the customers. Good environment and worth the longer drive for wonderful service.Did notice several gentlemen in waiting area who removed their masks so chose to wait outside. Cover your faces when inside guys!!!

Brett was my service consultant and was super helpful, patient, and kind! Every time I came in he remembered my name! My experience was great, I got my car all fixed up, and am overall super happy with my services! (:

Subaru is quick and efficient. They took care of a couple small concerns right away and Richard was super friendly and helpful. Service at Subaru in Auburnis so reliable!

Just got back from having my tire sensor looked at. The light came on this week and I wanted to have them check it out because they didnt look low to the naked eye. No appt, just drove up. They took my 2020 Subaru, Forrester right in. I didnt any more than get me a coffee in the lobby and sat down when they came and got me. I sure wish I would have gotten the techs name, he has glasses and a dark beard, with everyone wearing masks it was hard to tell. But he was super sweet and prompt. I swear I wasnt there any more than 10mins. We own two new Subarus and love them both. Thank you Rairdons so much for your fast, friendly and professional service! Life time customer here!

It was so easy to have my Forester serviced ~ no appointment needed and especially for being from out of state (AZ) I really appreciated Brett Harrison making me feel like there were “no worries “. Wish I could come to their service department again 😁

Super nice on the phone, with clear communication. Once I arrived they were friendly and thorough. Oil change and diagnostic was faster than estimated and they turned on my seat warmer for me at pick up. I will be coming back.

Rairdons Subaru of Auburn is very clean and friendly. Jessica Wiley was so friendly, helpful and informative checking me in and checking me out. I would recommend using them for service and I will definitely bring my car back to have the brakes done soon.

Ive been coming here for many years and everytime I come here I always have great service. Rod has been helping me these last few times Ive been here and he is great. Highly suggest coming here.

I have to give this place a 5 star just because they hit all the points on positivity so early in the day. The customer interaction was off the chart. It was like speaking to a close friend while Jessica was behind the counter. I had mentioned I was not from around the area and she gave a plentiful amount of ideas of things to do nearby and even day trips near the coast. Loved this experience whole heartedly.

Excellent customer service, but actual service and integrity of it is a concern.

Ian is an absolutely perfect example of what an ideal Subaru service advisor is! He addressed all my vehicles issues and went over and beyond to make the experience very smooth and easy with the least drain to your time and pocket! Kudos, Ian! You deserve more than 5 stars for customer satisfaction!

I could not be happier with our Subaru Ascent. Our sales rep Dong N. And the finance team especially Josh and Todd are just the best guys. So professional and eager to help. It was a super quick and painless car buying experience. Now that we’ve gone with Subaru I can guarantee we will always return back to them !!

Rod from the service department was amazing! He kept in contact every step of the way and they were very accommodating with lending me a loaner vehicle. I will be back for all future services for my WRX!

Rod in Service department went above and beyond to make sure the service I got left me happy. Thankful to have someone like him assist me.

Got in at 8am for my scheduled maintenance appointment at 23,000 miles. Rod let me know the car would be ready at 9:15, it was sitting ready for pick up at 9:15! Always great and helpful customer service!

My go to place for my Subaru! Aaron is always a pleasure to work with. He’s friendly, attentive and explains what needs to be worked one thoroughly! Thanks for always making my visits easy and fast!

Fantastic service, excellent advice! I really appreciate how quick and professional they are.

Rairdons offers an email option, but refuses to communicate over it, then signs you up for spam. According to their privacy policy, they maintain a strict no-spam policy, but this is not true. Despite their lack of follow-up on my emails, I received spam from Subaru of America, as well as the dealership itself.I contacted them via their Ask? form with my offer, and indicated I preferred to chat via email. They followed up shortly there after requesting a phone number. I explained that I would prefer to keep things over email, as I feel more comfortable, and did not receive a response.Just in case I looked like a tire kicker or spammer, I sent another email explaining that I was open to negotiating should my original offer have been too low, my specific location in the WA area, and my willingness to pick up the vehicle this weekend if we can work out the details. No response.Maybe my original offer was too low, or the car had already been sold. In any event I shouldnt have been signed up for spam, and they should have at least replied with some explanation on my final email.

I have always had a great experience getting my car serviced here. They have been able to fix things same day where other shops couldn’t take my car for a week. They work quickly, and communicate clearly. If a service takes a little longer, it is easy to get a loaner. They have always made everything absolutely as convenient as possible for me, and make me feel confident in what is happening with my car.

Very smooth transaction. Jessica was very courteous and thorough in her explanation of the service to be performed, the time required, and total cost. Great experience!

Incredible service! Everyone was helpful, responsive and friendly. Especially Cameron in service.

Friendly and very helpful staff! 😀

Ian was right there after I pulled into the driveway,escorted me in the office to get necessary info as to why I’m there. He was very professional in answering questions I had, escorted me to the waiting lounge and left. Time went by at a normal phase and before I knew it, Ian came into the waiting lounge and told me my car is ready. The car was clean too. Everything was done professionally, thanks to Ian and Rairdon’s Subaru of Auburn. See you on my next oil change.Victoria

Very professional and courteous. Work was done in stated time frame. Satisfied with experience. Will recommend Rairdons to friends and family.

Great service! Didnt have to wait because I ve got a loaner car on the spot. Very positive experience.

Timely work, fair pricing, and friendly service! I had an excellent experience and couldn’t recommend this service center more.

Cameron provided excellent service including us a rental car after discovering a faulty wire harness non related that took a couple days to get. Quick and great to work with.

They found the basic cause of some long-term issues. They can clean and fix the affected parts when possible rather than more costly replacements. Very generous and accommodating with a loaner vehicle we can use during the vacation coinciding with the time needed for the repairs.

Ian was a great service representative. Very friendly and helpful.

Ian bran was my service advisor and he was very professional. He explained all of the issues with my car and my options. I was also helped with a loaner car for the day. It was also finished before the estimated time. I have used this location in auburn several times and it has always been pleasant. I will return the next time I need service.

Courteous, provided details on recommended additional services and provided options. Did not try to upsell unnecessary items or service. Great place to buy a new or CPO vehicle.

Great service! I came for a pre-paid scheduled service, and they were able to knock out two additional recall updates that have not been communicated yet. It was nice to take care of it all in one visit.

Got my oil changed and tires rotated. Ian Bran was very friendly, knowledgeable, and helpfull. He went above and beyond to answer all my questions and get me in and out quickly.

I bought a car here. Unpleasant and unsatisfying.Although I let them know I was coming back to see the car a third time, I had to wait an hour once I got there for an employee to bring the car back to the lot from their house.During negotiations, they claimed the price they quoted me over email was a mistake. They did this twice. Bait and switch X 2, Better Business Bureau and Attorney General. They also tried to guilt me into accepting the higher price.I wrote them a check for $30k but they complained to me that I was keeping them after closing to do so. Again, attempting to make a customer feel bad for being a customer.They couldnt get the license plate frame off my trade in so they said come back tomorrow. We will have it off by 9:15am. I was there at 9:45am, but was told a tech will get to it when they get to it. I stood around on the sales floor waiting for 10 minutes being ignored. I finally walked 100 feet to the service desk and asked for help. The service desk grabbed a tool, yanked the license plate frame off the car and I left. I will never go back.Bait and switch.Trying to make you feel bad for being a customer.Broken promises.Ignoring you after the sale is made.

Mark helped me today with getting my oil serviced. I swear that I have not had a bad experience here. Everyone is so friendly and professional. So glad to be apart of this Subaru family ❤Thank you so much for all that you do

The service advisors Ive interacted with at this Subaru location provide excellent customer service. Even when they are extremely busy, they make sure the customer they are interacting face to face gets their full undivided attention. Ive mainly interacted with service advisors Jessica, Aaron, and Ian. They are professional, hard working, and a great group of people.

Great job by Ian Bran and the whole team here. Helped me get my airbag replaced and even cleaned out a (literal) rat’s nest from under the dash. These guys are serious about customer service and working with clients to ensure total satisfaction. Will definitely return if I have any troubles in the future.

Thank you to Joy who helped me navigate my purchase of a new 2021 Forester. I love my vehicle and she helped me get everything I wanted in my new ride.There was a small factory defect and Joy made sure I was given a loaner while my vehicle is being fixed which is awesome!Would recommend this Subaru to not only random internet folks but to my friends and family as well.

Service fair and efficient. Mark was great and answered all my questions. Only reason not 5 stars was the coffee service was down. Not Mark’s fault but the area is a desert for other options. It would be great if they could reinstate some sort of beverage service for long waits.Was not expecting the long appointment but necessary when mechanic found some other issues. Mark was able to apply a coupon to help lower a bit of the cost. It was much appreciated.

Worked with Ian. So helpful and friendly. Got a lot of good info about a car I just purchased. I felt helped and heard, and I trusted their recommendations. This location will be my new Subaru doctor of choice going forward!

Best car buying experience Ive had yet! They have an amazing sales team and staff that are dedicated to helping customers to the fullest without pressuring to buy. I came into purchase my first Subaru and received outstanding service from the saleswoman Cherie, who was very resourceful in helping me find a suitable vehicle. I was then helped by the finance manager John Cha, who made the financial process of buying a vehicle quick and accommodating. I also appreciate the manager Gabe Scott for his flexibility in making this experience an affordable one for me. Overall this dealership presents itself with a professional and reliable image, and this is shown by the staff that work here.

Huge thanks to MARK BENZEL and other service department employees that helped me out with my car. I was having problem with my break pads and all of them did an excellent job. Good find for the team.

Rairdon Subaru of Auburn I trust this dealer.So far I bought two car from here both car runs reallySmoothly. Service team work really hard so is serviceManagers

So friendly and helpful... felt like they were all on the same team not fighting over customers.

Very courteous and helpful. Ian was amazing. Great service😊

Georgi was very helpful in getting me the car I wanted.

I can’t believe how corrupt the sales person was today. I’m glad I at least know the process of a lease is because if you don’t don’t go to the dealership cause I’ll take a vantage of you. We definitely will never be going back to this dealership ever!

The service staff was great, I think it was mark who checked me in and not sure who gave me my keys out and walked me to my car. But both guys were very personable and friendly. My service was taken care of very quickly and the timing was accurate as well. I will be seeing them again in about 6000 miles for my next service.

Very quick and painless - I think it is funny that they tell every detail of what they are doing - I don’t feel it’s necessary but evidently someone didThey mentioned loosening the oil plug and filter but never really said what was done with filter after that. I hope they tightened it!Steve johnson

Jessica Wiley was very friendly and helpful. Everything went well and only took an hour for the service to be done. Thanks!

Simple oil change. The Rairdon team was welcoming and friendly. I called to get an appointment about 45 minutes before and they got me in. They were busy but seemed to have a solid orderly process to keep things moving. The restrooms and waiting room were clean.I would have given them 5 ⭐⭐⭐⭐⭐ but it took over an hour to get an oil change. They were busy and I didnt give them much notice.

I highly recommend Ian who has helped twice with my walk-in services. I had a coupon which saved me almost $45, which I think was a great deal. I got new wipers and car wash for free! And when my car was done with the service, no more rain. A perfect timing for a complimentary car wash! I am glad that I listened to Ian when he asked me if I wanted a car wash. Its always good to take care of your under body and protect it from salt since last weeks snow. I am looking forward to visiting again!

Ian Bran is amazing! Highly recommend him and Rairdon’s Subaru

Aaron assisted me during the process of managing an issue with my car. I appreciated his clarity towards all the details regarding the process; timeline, various costs and potential costs, how the rental process works, insurance...etc. He made sure to prioritize my concerns and questions, and checked in frequently while my car was in for repairs.My car was in and out within 3 days, and now functions well with no issues. I had a great experience and would not hesitate reaching out in the future if need be.

My service advisor was Ian. He did a great job. I took my vehicle to a dealer in California to have a knocking sound fixed. The California dealer failed to identify any problems so off i drove on a three day, 1,300 mile trip. The entire way, the knocking sound was present.Upon arrival in Auburn, WA, I took the car (under warranty) to get the problem looked at again. The Auburn mechanics identified two problems and had my car fixed the next day.Ian kept me informed and provided great customer service.

The people in the service department are always super friendly & informative. They go out of their way to make sure the customer is happy. Ive taken my Crosstrek to Rairdons for 4 yrs & have always been pleased with the service!

Bought a used Subaru Impreza at a great price. Everyone was so nice and no pressure at all. I discovered that the light in the gear shift wasn’t working and after two months they fixed it for free. I highly recommend Rairdon’s Subaru of Auburn.

They were very helpful and accommodating. When I brought my Forester in because a bunch of lights came on they excepted my car right away offering me a loaner because it was going to be over night and possibly the weekend. Very friendly staff making me feel comfortable and at ease about learning my car. Great customer service five stars all the way.

Excellent service, the representative was knowledgeable in what I was asking for and also recommendations on my tires etc

I love this dealership always kind and helpful about my subaru. Would bring it here for any issues

The team at Rairdon Subaru of Auburn was very helpful in regards to making clear the work that was being done and if anything else needed to be addressed. Kind and knowledgeable, I will definitely be back to service my forester in the future.

My bestie works here! Go see Shannon Soloci for all your Subaru needs!

Took my car in for an oil change. Aaron was a great help! He took the time to explain everything to me so I understood what was being done, what needed to be done and when. Thanks Aaron!

I have had our Subaru a little over a year and a half and I can say so far we really like it. Not perfect but overall pretty good and the dealer has been great

Mark Benzel is great at what he does! Highly recommend him for any questions, concerns, etc. He resolved an issue I had, and communicated with me so well along the way that I forgot about any frustration I previously had. The customer service from both him and all the service advisors at this location has been outstanding :) Keep up the good work! I would definitely return thanks to the genuine care and professional assistance.

I’ve been needing a new car for years now and after a bad experience at another dealership, we were taken care of so well here, they were upfront, transparent, and friendly with everything they did. I’m more than happy to have come here and purchased an awesome car! Tahir was wonderful to work with and so very kind. Thank you for the great experience!

Friendly knowledgeable staff and quick turnaround…thanks!

Its my first time to connect with Rairdon Subarus Service Dept. Their staff are friendly n awesome, heads up to Mr. Ian Bran who attended all my needs especially offering all the benefits for the good of their customer. Thank you guys.

Bought a 2020 Series White Wrx Sti from them and had it shipped to Alaska. Got a great deal!

Ron Ridley, service advisor was very kind and cool.Service quick and professional. And the car wash and free checkups are appreciated. Thanks all!

Friendly, thorough. Explanations of service needed, besides oil change, were explained well. RLP

Great customer service! Dave Smith was awesome!

Ian was incredibly helpful, best customer service in received in years! He went above & beyond, got me in a loaner, and made sure my car being serviced was done quickly so I could be on my way, a trip to the mountains to enjoy Life( : Thanks Ian! (5 STARS) ✨

David Smith, who checked me in and followed me throughout my service, was wonderful. He guaranteed me a finish time, because I had another appointment, and my car was done earlier than promised. He even ran out to the parking area to tell me goodbye.Everyone was efficient and kind.

We had awesome experience at this dealership. Our seller person, Tahir, was very nice and helpful. The whole buying process went very smooth and easy. Highly recommend this place!

Mark Benzel provided excellent service when I dropped my car off. When I arrived to pick it up Mark wasnt immediately available so a gal whose name might be Allison stepped right up to help me. Mark took over as soon as he arrived and explained everything to me that was done to my car. I couldnt have asked for more.

Great experience shopping for grandsons first car. Aydin was such a professional and friendly sales rep and car is a beauty!

Excellent service was provided. The lobby was full due to their renovation of their socially distanced sitting area being revamped. I sat outside and Ian on the service team not only offered me his jacket but brought over a loaner car that I could sit in to get out of the cold. I cant say enough nice things about their service team. Thank you so much!

Ian quickly greeted me, checked in my vehicle and took me to the waiting room. He apologized that the car wash was down temporarily, but I could bring my car back anytime for a wash.Ian also explained that because I only had 1100 miles on my car 6 months after my purchase, I should probably wait 8 months before I bring it in for another oil change. He explained I would get the most benefit from my prepaid service agreement this way, because it could be extended for a year, at the dealerships discretion. Due to Covid19, I am working from home, and therefore only drive my vehicle for errands and pleasure. I appreciate his courtesies and assistance.Thank you for a great experience.

Tahir was very helpful and accommodating to the price we wanted for our Subaru Ascent. Shout out also to Mackenzie and the manager I did not get the name of. You can buy with confidence from here, just let them know what you want. 5/5 would come back again.

Keep up the good work guys. I would recommend this dealer. My concerns were addressed appropriately . They provided a thorough overview about the car and services.

Serious time spent explaining what was found during vehicle inspection and a heads up on maintenance work they recommend addressing down the road. Pleasant people to work with, and I didn’t get that unpleasant feeling of being “sold” or “up sold.”

I love this place! Absolutely no complaints. They are ALWAYS so kind and patient. Tell you exactly what is needed and what will be done! This is the second time working with Rodney Ridley and first time with Aaron Torres and I know I’ve found my go-to dealership. Thank you for all the help!

Jessica Wiley and Mark were very helpful today when i took my car for maintenance. They went above and beyond when it comes to customer service. Kudos to both of them.

They told me they had washed my car. They didnt wash my car. I dont like being lied to.

They always do an excellent job and are customer oriented.

Rod was great as my advisor. Scheduled my appointment when it was convenient for me. Check in was quick. Vehicle repaired quickly.

Thorough Service Department. ‘Helped us figure out how to get a smoother ride with our new Subaru by getting smaller wheels and thicker sidewall tires. ‘Very happy with the results.

Great service team. They made sure to keep us informed on what was going on with my car. When they werent able to finish it in the time quoted they supplied us with a nice rental car.

Enrique was excellent and professional to work with, even staying late to accommodate my work schedule. Helen & Terry in finance made the paper work smooth & answered all my questions. Thank you!

It was a pleasant visit to Rairdon’s Subaru Service Center. The agent who assisted me was awesome, he always update me with what was happening to my car, though it took more time than the time they told me but it was wonderful.

My Subaru service was performed as scheduled and all maintenance and repair costs were communicated accurately.

Requested tuneup and associated repairs were done satisfactorily, problem with wobble correctly diagnosed as bent rims. Rims have since been replaced. Shop did what they said they’d do in a timely manner, and the $15 (?) loaner just made it easier.

The service here was above and beyond all the staff made this process convenient and showed my time was valued. Great job

Mark B. and David S. were the best team to work with. My rear differential needed to be replaced. From the very beginning, Mark was so helpful. They dug into my extended warranty to make sure it would be covered. They were so patient while I gathered everything together that they needed. When ever there was an update they would call right away. 10/10 would recommend. Whenever your car needs to be serviced, make sure to ask for Mark!

Another great service appointment! Every time I take my car in for service the staff treats me great, always helpful and friendly. Ian was the service advisor that I worked with in particular this time, he’s awesome. Quick and efficient he got me checked in and set up in my loaner vehicle for the day, and followed up with me to update me on other services that my car could use while already there with them. The service appointment was faster than I’d anticipated. In my experience the folks who work at this dealership are amazing, be it buying a vehicle or getting one serviced they are excellent.

Ian was very good. The one complaint I have is that the service technicians didn’t reset the maintenance notifications. When I started the car at pickup the same notice for maintenance and oil change came up on the starlink screen. A service manager reset for me.This is the second time that the service techs neglected to complete their work. An initial service for after purchase install of a CD player resulted in some dash functions not working. I had to return to the dealership to have that addressed.

I took my car in for a bad oil leak. They told me it would cost $1200 for a diagnosis for labor to take the engine apart, but that that would go towards any cost of repairs. So I went ahead and did it. I was then told it would cost me $8800 to repair it. A new engine can be installed for $4500. I told them no thank you - I’ll come pick it up. They then told me it would cost $2700 to put it back together. I said, so you’re charging me $3900 for absolutely nothing. They said they would see what they could do. They told me they could do a basic repair and I was charged $5000. I have never been more disappointed with the lack of integrity and lack of honesty up front. I took my car to another dealership and was told my engine wasn’t sealed, when it should have been for that cost. Don’t take your car here! Find a different dealership! I would give it zero stars, if I could. I’m stuck paying a $5000 bill for nothing.

Came in on short notice and Jessica worked me in. She was thorough in checking things and explaining. She was very helpful and friendly. Overall a great experience. Thanks.