I had a lot of expectations and high hopes going to find a car. I bought my car today and I love it. I had spoken to the sales person multiple times before I came in. Many dealerships are pushy and I hadn’t always felt comfortable especially being so young. I had the pleasure of working with Stefanie today and she was amazing! She was so friendly and sweet. She showed me card I was interested in and other cars that were on my price range. I’m so glad I chose to buy from here. Everyone is extremely welcoming, and friendly. Definitely a great environment, I loved this place and I definitely recommend this place for anyone choosing their first car or shopping for new or used cars. They have a lot of great options. Ask for Stephanie she was a joy to work with. I love my new car!

Stephanie was such great help. She did a great job showing me the truck, and was very knowledgeable. She helped me get a great deal on my beautiful truck! I plan on recommending all my friends and family to her. Thank you for your kindness, patience, and complete help. I plan on recommending all my friends and family to her.

Stephanie Kim was a great salesperson. She was very thorough and understanding when I asked my questions. She made me feel safe and comfortable during my test drive. Overall, I had a great experience with her and Nissan.

Stephanie was an amazing car Dealer, she gave us a wonderful test drive and great service. GO TO HER, TRUST ME!Coming to car dealerships are so dreadful, but she made the experience fun and bearable. Time went so quick. Thankyou so much Stephanie for the Mustang! Best service Ive ever had

Stephanie and Kahlil did such a great job showing and teaching about my brand new 2021 Nissan Rogue. I love my new vehicle sooo much! It is so beautiful and fun to drive. I plan on telling all my family and friends to buy from them!

Stephanie and row are absolutely fantastic people to work with him I think they both need to raise they explained everything so nicely and they did more than their share of bending over backwards to help us thank you and if they’re still here when I come to get another car I’ll deal with them then to thank you bye

Stephanie was amazing while helping us check out a new to us car! We were able to test drive, seek out all options for purchase and walk out with a new to us Nissan Murano! We had a wonderful experience and would recommend Stephanie and her team to others looking to upgrade!

I came here years ago when I was going through a very rough time financially, Michael worked with me and my situation to make a car with a cheaper payment happen. It meant a lot and helped me get through the last few years. Now, several years later, they do it again. This time thankfully in a little bit of a better situation. I came by with my Nissan looking for something bigger like my old suv. I dont have great credit (its been getting better),and didnt have a lot to put down. I found a car I really liked but really didnt think Id be able to get it. Stephanie was so great going over everything and being super sweet and accommodating. But I was convinced and even knew that I wasnt going to get it. There was just no way. But Michael made it happen. I dont know how, but I really do honestly appreciate it so much. It really means a lot. Thank you guys for always being so great and working with me with everything thats been going on. Keep up the great work, I wish you all the best! Please take care!

I was greeted by Aaron, service advisor in the Auburn location and was very helpful . He checked me in right away. As i was checking in, i asked if they have a loaner car i can take for the day but unfortunately they do not have loaners anymore but then this young lady (jasmine) overheard our conversation as she was coming to start her shift and volunteered to drive me back home while I wait. I was told my car was gonna be done around 5 pm but then i got a call 2 hours earlier. I was explained what was done to my car and what else is needed . I just appreciate the customer service of both employees especially Jasmine who went above and beyond her work duties by volunteering to drive me home. thank you for your help!

Such great service with Stephanie! thank you for the new car and great laughs! you made the process so easy and fast! best experienceIve had!

Stephanie has excellent customer service. I am very happy with my new Nissan Rogue.

Stephanie helped my boyfriend buy a new car. She was very sweet and even help him find the best car and best price. She worked with us for over 2 hours with patience and care. Also, thank you Michael for making it happen! :)Thanks for our new car. Definitely recommend Stephanie and Michael :)

I can to this location to check out a couple of vehicles since its about time to upgrade and I was helped by Stephanie Kim. She was so personable and friendly and she made the experience enjoyable. She was very patient with me as I asked a million questions and it felt more like shopping with a friend than a sales person. I really appreciated all her efforts and how respectful she was of my desires and requirements .

Stephanie is most helpful,, soo accommodating and she helped me find the car that suits to my budget,, she also worked hard with the manager to get the rates that i can afford..

Khalil was nice but the manager didnt wanna sell us the dodge journey It seemed like. Somehow I was told 10g for the car THEN with trade in it went up to 11,000. Didnt make sense.. manager must have been in a bad mood. I could keep going but wont. Wont be back

I bought a Nissan kicks in 2018 brand new. A few days ago it lost power while I was driving it. I called Nissan of auburn, I gave them the vin # to check and see if there were any recalls or if it was under warranty. They said there’s no more warranty and said nothing about a recall. I took the car to Nissan of burien . And I was surprised to hear there was a recall and the car was fixed. Auburn never mentioned this recall. I will never do business with Nissan of auburn again.

Stephanie was really fast nice and helpful. I love my new Nissan Sentra.

I called Rairdons Nissan of Auburn to ask a question about a Nissan. I spoke with Chris in parts, the man was a breath of fresh air! He was kind, courteous, helpful, not put out by my question.. He made my day a whole lot better. Thank you Chris!

Thanks for helping me out to get my car that I wanted and I liked you went for what I wanted and that’s appreciate Stephanie

This is the worst place to bring your vehicle for service, especially if you are person of color. Please do not visit this place for services. I booked an appointment for recall and brought my vehicle which I was told will take 2 to 3 hours to complete the service. After spending over 3 hours waiting, I was only told they do not have the part. I could not believe myself. I asked the guy why dont you tell me within 30 minutes of arriving that the parts is not available and you allow me to wait for over 3 hours for nothing. Of course they see a black man as nobody. This guys have no respect for the people of color.

Fantastic staff. Parts manager Mike is tge best. Been dealing with him for 4 years now, all around great guy.Highly recommend them.

The service in the service department is ridiculous, I made an appointment and when I arrived (the nice gentleman) told me I wouldn’t get my car serviced until 12pm when my appointment was for 9am I left work for this appointment so I don’t understand why they encourage appointments if its “first come first serve” for my warrantied work or at least let people know before they arrive, and the time before this they lost my keys and were trying to sell me work for a car that wasn’t mine, when I told him those arnt my keys he said yes they are I’m like no I have a fob key not an actual key and he said come look at the wall of keys to see which ones yours and after 15 minutes they found my keys with the technician that was still working on my car, at first I had great service and have bought 2 cars from this dealer now and I will be taking my car elsewhere and any future purchases, so I am going to a different dealership now for my warranty work that I paid for when I bought the car.

My dad can be quite tempermental at times, especially when it comes to bartering and hacking down a deal. But thankfully, Stephanie had the patience to explain everything to my father, even though there were some unseen obstacles regarding their internal system at the time. She was able to cover all of the fees and costs and promptly run down every question we asked. I’m definitely coming back and specifically recommending Stephanie Kim.

Stephanie was AMAZING! She listened to my wants and needs and took the time to make sure I got the car I was looking for! Ill never go anywhere else! Thanks Stephanie for making the process easy actually fun!!

I had a great experience here at Rairdon Nissan. Stephanie is the one that assisted me with the purchase of my brand new car. She has excellent customer service. Very informative telling me all about the car. I would recommend her to work with on a purchase a new car... very positive and customer friendly. It really smooth sale.. thank you Stephanie...

I first came in for an Oil change. I was quoted 90 minutes. 90 minutes in I was presented with a maintenance inspection report with suggestions. I gave permission to complete the maintenance, but asked for a timeframe as I had several meetings for work that day. An hour and 15 minutes later I was told my car would be ready at noon. I checked in at 12:15 and was told my car was not ready, but would be ready at 1pm. I arrived at the dealership at 7:50am. I left after 1pm, sitting in the waiting room for over 5 hours. At no point was I offered a loaner car to go home and wait. The updates on the status of my car were terrible. This is the worst service I have ever had at this location. And to top this off, they marked off that my window wiper fluid had been checked and was good to go. 2 blocks after i left the dealership my warning light turned on saying my fluid was low. The maintenance report they gave me clearly shows that It had been checked and deemed good.

First time purchase and Khalil went above and beyond for my family and I to get the car we wanted. The finance manager also worked wonders The process was a little longer than expected but I left with the car I wanted. Overall great customer service. Thank you.

I was here maybe a week ago and Bacilio was one of the workers that assisted me. He asked about any concerns I had with my car and gave me honest answers, which I very much appreciated given dealership reps. Last time I was here I had my car waiting for 10 hours on what sounded like a miscommunication situation, which brings me to the point that each of the specialist are incredible individuals but as a team more communication and work needs to be done to ensure that customers are not at the expense of mistakes like that. Otherwise, I really commend the kindness and effort from everyone Ive encountered.-Cheers

Start to finish was great. Starting with the Service Mgr to the service writer. The team was helpful, accurate and professional

I was a bit nervous about buying a car but Stephanie made me feel really welcomed and comfortable. She explained everything to me very carefully and was able to answer any question I had. Thank you Steph for being a great salesperson. I am super pleased with my purchase :)

I went to Nissan a number of times to buy a brand new Nissan Titan, but did not get the help I needed until I met Stephanie. She was so helpful, and kind. Even after I purchased the vehicle, and I have questions she is always there to guide me and help me when ever I have questions for her.

I bought a car here, my sales person was Stephanie, and my finance advisor Fernando. Both were amazing and very helpful. The dealership employees were super great and friendly. Thank you!

Stephanie was wonderful to work with and has been very responsive, both before and after the sale. Would and have recommended her to friends and family. The dealership made the process simple and easy for us. Stephanie followed up and has made efforts to be sure we are completely satisfied with our Chevy Silverado.

I had a recent experience with this location that wasn’t the greatest. However, Mr.Nguyen contacted me via phone explaining the situation and what happened and how sincere he was of the mistake. He also worked with me on a price that was similar yet very acceptable to make up for the issue I had. Not only that but he was courteous, apologetic, and definitely earned my respect and future business. Thank you so much for doing the right thing.

Very pleased with the level of service. Service coordinator was knowledgeable and went the extra mile to identify the issue.

Dealership was fine but huge dealer markup puts the new Pathfinder in a league it cannot compete in with cheap materials and plastic.

1985 Nissan 300ZX. Not satisfied with maintenance repairs. Same symptoms persist after repairs completed. In addition, my vehicle was broken into during the time it was stored at this dealership awaiting repairs. Glove box lock mechanism damaged. Arm rest damaged. Several items were missing from vehicle. Interior of vehicle dirty and in disarray when I picked it up. Spare tire compartment of vehicle found open with parts scattered in rear of vehicle.Overall, not a pleasant experience. In the 36 years I have owned this vehicle this is the only time it has been vandalized._______________UPDATE: 11 August 2021. As I suspected the vehicle was not repaired correctly. With just a few hundred miles driven since last repair job at this dealership, the vehicle left me stranded and I had to call a friend for a tow. When I picked up this vehicle two months ago after repairs were completed, I told the technicians about my concerns. I know this car well. I am the original owner. He replied he was certain the vehicle was repaired correctly and if there are further issues to return the car to the dealership for repairs.Well, that day has arrived. I tried calling the service department 3 times last week but wait times were so long I had to disconnect. In addition, this dealership has not contacted me on the status of the damaged parts they were supposed to order due to the vandalism. I cannot blame them totally for this since parts for this vehicle are sometimes difficult to find, but a text or call providing me status information would be nice.Now for the problem at hand. My car sometimes starts when I turn the key, and sometimes does not engage the starter at all so obviously it does not start. I cannot drive it anywhere for fear of it not starting. If you are the maintenance manager at Nissan and you are reading this review, can you execute this repair and do the job correctly this time? If you think you can, I am willing to give you the benefit of the doubt one more time. But please make sure my vehicle doesnt get vandalized in your secure parking area again.

My service Advisor Martin Bacilio was excellent and honest with his service and I appreciated it because last time I had extra maintenance recommended that wasn’t actually in need of getting done from the previous lady that was recently fired. People like Martin are what make me comfortable coming back to my local Nissan dealership.

I am very happy with Stephanie. I really liked how she treated me. I am very satisfied with the service I received and I am glad she was the one to help me. I feel very lucky to have bought from her.

Salesman very friendly and patient. I test drove 5 different vehicles, and got the best one that suited me! They have me a very fair trade in offer sight unseen. Great to work with. Also the maintinence department is very accommodating and offered extra information about my new/used vehicle. I am doing business there exclusively!

Stephanie Kay helped me find the right car for my personality. She was really helpful & had my interest at heart. We talked for a very long time. When she realized that the car had a major re call, she called me & we discussed other vehicles. When I came to drop the loaner, she had the vehicle already picked out for me & I bought it, even when it was above my price point. I was very happy that she took the time to pick me out the perfect car.We talked for a very long time. She is very personable & we got along really well. She deserves to be treated as an equal. When I came back, another salesman tried to steal me from her. I talked with him & told him that Stephanie is my salesman.

I had the BEST experience with Delilah!! She was SO sweet, welcoming and didn’t make us feel pressured at all! Not only did she help us find the PERFECT car I didn’t even know I wanted, but she helped my mom find her perfect car that same night too! I can’t remember the woman’s sales managers name but her and the finance manager Pete were both also AMAZING. They both went out of their way to make sure we understood every aspect of the sale, answered any and all questions, and were both so kind and caring. I’ve never had such a good experience with a dealership. Thanks again Nissan!

Stephanie K. helped me get into a unique color, and beautiful new 2021 Rogue. She was very helpful! She went over and beyond assisting me in my purchase. She is very friendly and knowledgeable about the car and the business. She is very professional and has good customer relations. I will without hesitation recommend Stephanie.

Stephanie is the best. She is very friendly, kind, and helpful. She gave me the best deal on my brand new 2021 Nissan Sentra. She took very good care of me. I am shy, but she made me feel comfortable throughout the whole transaction. I had the best experience ever purchasing my first brand new vehicle. I never had a brand new vehicle before. Thanks to the team I get to drive away in a brand new car.

Hands down The Best Experience! From the beginning to end. Sylvia very personable and greeted us and made our experience comfortable from the moment we drove into the parking area to the end! Sylvia, Michael, and Fernando definition of Dream Team! Worked extra hard and efficient for us to drive off their lot with a 2021 Sentra to surprise our daughter for graduation! Thank you again Rairdon Nissan of Auburn for the great customer service!

Service representative was outstanding in every way. Explained what needed to be done, was extremely courteous and efficient.

We bought a truck today with the help of a wonderful sales person, Stephanie. She made this a painless transaction. Thank you Stephanie!

Stephanie helped me buy my first brand new truck! She’s awesome for working with me on getting the best possible deal and for being patient with me showing up 2 minutes before closing to test the truck and close out the deal.

Stephanie Kim was a great help with purchase of our new truck. She took the time to answer our all our questions and wasnt afraid to say shed get the answer. Dr. Google was her assistant. We enjoyed working with her. Well ask for Stephanie the next time we buy!

Stephanie was really helpful and friendly with usWe really like the car she help us pick out.

Stephanie you were great. You were so helpful. It was a pleasure working with you. Iook forward to seeing you and everyone else when I bring my beautiful car in for service. Thanks for everything.Darrel Wood

I’m feeling really frustrated b/c I bought a car almost 2 weeks ago & the manager & agent offered to add a sunroof to the car I was contemplating on purchasing, they used the offer as a selling tactic, & they have not followed through at all with communicating with me on how I go about getting that service done. I have reached out to the agent SEVERAL times & they keep giving me the run around & not scheduling the appt for me & not even letting me try to schedule it on my own. I specifically told them I wasn’t interested in buying the car if it didn’t have a sunroof & the manager was a bit condescending about the fact that this was important to me yet he offered to include the addition of a sunroof so that I would buy the car. I don’t care if he doesn’t understand why it’s important to me but if you use it as a selling tactic & include it on the paperwork that I signed then they should follow through on providing this & it shouldn’t be so hard for me to get an answer about the process. Very very displeased by this.

MY EXPERIENCE WITH STEPHANIE: WAS QUITE A PLEASURE, HELPFUL& VERY RESPECT, ENJOYED MY TIME WITH HER..THANK YOU..CATHRINE BRANTLEY

Thank you stephanie and fernando for all your help and helping me get into a brand new vehicle !! Highly recommended😊😊😊

Stephanie was very helpful and explained the whole process of car buying. She took the time to show all the great features and was knowledgable on the latest techology. She helped me get the best APR (which was way better than I expected). I would recommend Stephanie to anyone!

Stephanie K. found me the perfect vehicle for me and my growing family. My wife and I are very pleased with the assistance I got from Stephanie. She got me an excellent deal, and I will recommend her to all my friends and family. The low down payment and monthly payments feels very manageable. This is my very first brand new vehicle, and it is a brand new 2020 Nissan Rogue Sport!

Stephanie was a joy to talk to and took care of my elderly mother..and to pass the time her conversation was wonderful..so if you want someone who cares about what you want look no further..and if upper management is reading this..give her a higher commission percentage she deserves it..what a golden ticket you have in your company..Thank you so much Stephanie for your help keep traveling god bless and stay safe..THE BRANTLEY FAMILY..

It was a pleasure buying our Nissan from Stephanie after spending over a month visiting other dealers. Her honesty and straight forward style made us feel confident in our decision. Stephanie spent a great amount of time and effort to advocate for our needs and desires with her team. Her insight helped us make the best possible decision. We enjoyed our experience and conversation with Stephanie. Our Nissan Frontier looks amazing, and we havent seen this specific color at any other lot! Worth our time.

Stephanie was great to work with and helped answer all of my questions so that I could make the right choice. I am a proud new owner of a 2021 Nissan Sentra! Thank you Stephanie!!

Stephanie and Fernando are such good people. They both have such great customer service. I am very happy with my brand new 2021 Nissan Titan. I will ask for Stephanie next time, and tell all my friends and family.

Stephanie K made us feel welcomed and answered all of our many questions. She made the experience of buying a car low pressure and found a car that met our needs. Would definitely recommend her for friends and family.

Stephanie was absolutely fantastic, she was patient and helped us look through multiple cars until we found the perfect one! Would give her 10/5 if I could. Definitely coming back to her for the next car I need to buy.

Had a great experience, Stephanie was very helpful and very kind! Helped us get what we wanted for a very fair price! Couldn’t be happier with this wonderful car!

Total scam. 1st I was quoted outrageous prices. Then I was told they couldnt get some parts so I would have to buy new again at outrageous prices. I couldnt afford or justify the charges. When I picked the car up I got a printed sheet with lower prices. Im not going to play this game. I went to a foreign and domestic repair shop that did a great job at almost half the price. They had no problem getting parts and did a great job and friendly. Beware friends. Do not use a dealership.

An overall unpleasant service experience, though reception was nice. There was a hidden fee at the end of diagnostic (topping off fluids I didnt need) and they misinformed about their parts pricing. Dont get brake pads here! Their price was triple retail on the pads I needed. I understand mark-ups but cmon🤷 Stay safe!

They charge more than the vehicle is worth. We Went to purchase H 2015 Chevy equinox It had a 139,000 miles on it they wanted 14,400.00 and when everything was said and done they wanted $20,000.00 a o we left. The next day we found the exact same year brand and model with 111,113 miles for 10,000.00. So dont settle for any vehicle that is being sold from a company that Rairdon owns because there are more people than just my family that have had the same experience. He overcharges he does not negotiate the price on a used vehicle and I have heard that things get worse than that.I could understand being firm on the price of a new vehicle or a vehicle that is not new with very low mileage. But to try and do what they tried to do to my family is just wrong. I will never go to any dealership that is owned by Rairdon again. He doesnt just own a new son dealership he also owns a Chevy dealership, a Dodge dealership and he owns many other different dealerships in different cities and counties.

Stephanie great service we really like how she treat us and very good funding good deal for the car .

Customer service at this dealership is great, I was well attended and I truly felt like they cared about my concerns. Thank you, Keep up the great work Nissan!

Great experience with my salesperson, Stephanie! She heard my concerns and worked hard to make sure my needs were met. Some of the staff I was less than impressed with, but I would work with her again in a heartbeat.

Stephanie K. Was great! Even helped us get more affordable insurance for our car. She went above and beyond. Her, Albino and one of the managers worked well together to provide us with a new car. Perfect for my family and no previous collisions or anything. We plan to have this car for years to come! Thank you!

Stephanie is very professional, friendly, kind, helpful, and efficient. She help me find a vehicle I felt comfortable and safe in. After the sale she even helped me clean out my old vehicle.

Great joyful and very supportive and understandable definitely will buy from again👍

Stephanie was a very attentive and entertaining sales person. It was a nice experience.

Stephanie great customer service ! She is very nice person, look and help you to find what is affordable for your budget, and amazing to make your time less stressful when you are applying ! Thank you Stephanie

Stephanie K. was very patient. Always trying to work with what we could give her. Thank you! Very happy with our purchase! 5 stars ⭐️ last car for awhile!! :)

I knew it was time to buy a car. I called Rairdons and Stephanie was able to get me an appointment almost immediately. All things considered, this was the easiest car purchase Ive made. They even managed to work through a few logistical hurdles regarding my trade in. Im glad I made the decision when I did. Fast and easy.

We discussed and agreed on a price. Once it was on paper, 8K worth of add ons appeared in the paperwork . They try to force a mandatory oil change program. When we tried negotiating prices, the sales manager literally told us if we like the prices we saw elsewhere we should go buy from somewhere else. Did not have a good experience with the maintenance team earlier when I was buying one tire due to a hole. The service team tried to force me to get all new tires. I’d highly recommend doing business with another Nissan dealership until the climate is changed at this one.I’m following up with the response from the owner stating“ Marcus, We have many different protection packages and warranties that are optional, nothing that is mandatory or required”.I advise the owner needs to to have a discussion with their salespeople and managers. Because they were absolutely pressuring that the optional programs were mandatory. It’s an aggressive climate that’s not user friendly to the customer.

Sales manager was very rude and not interested in providing service and effectively told us to leave after getting upset because we would not agree to his price. Would not recommend this location.

Excellent service. Manager is very attentive and keeps you updated on the status of your vehicle. They explain what your vehicle needs and gives you the best options.

The kid that helped me was pleasant and kept me updated. Good Job

After having an extrememly bad experience at another dealership, we stopped by Nissan of Auburn on a whim. Ismael met us in the lot, and started asking questions, and answering ours. Even at a late hour, and close to closing, he took us on a test drive. We were in a time crunch, so had to leave, but promised to return the next day. We did exactly that, and test drove two vehicles. The one we were primarily interested in, and an alternative. We ended up with our first choice, a 2021 Titan SV. Ismael was very helpful, and very supportive. Don, the sales manager was also helpful. Between the two, and Pete the finance guy, we were able to drive off in a new truck, and an excellent experience.

Had a great experience at this dealership! Thank you so much!

Stephanie helped us trade in our car today for another one that met our growing familys needs. Thank you, Stephanie. You were great!

It was pretty good service!! Chaske was super nice and helpful.

Stephanie Kim was pleasant and helped me get my new car. Thank you

Stephanie is a very great joyful and understandable and will buy from again

Stephanie K. was so great! She made us feel very comfortable and tried her best to assist us. Definitely going back when were ready to trade again or when our kids are ready for their first cars!

Stephanie was outstanding in terms of providing a high quality service, good negotiation, perfect car. She was very knowledgeable and walked through every feature of the car in detail and made the whole process of car buying very very smooth. I would highly highly recommend her....and overall car buying experience in this place is awesome.

Today was a quick and more customer friendly than usual. I noticed a change in customer servicing. More true to service than before. I like it this way. Kudos to Jennifer.

Stephanie was a great customer sales person. Such great personality and very nice with kids.

Stephanie was wonderful to work with. I recommend her!

There was no customer service. I usually take my car to Nissan Bellevue and I have different things checked out and they would recommend fixing . Also complementary wash but thought I’d check out this Nissan since it’s closer but Nope don’t think I’ll be back no one came to ask me a thing was also looking to trade in my car checking around but all seemed busy sat there for two hrs waiting for an oil change.

Stephanie K was very personable knowledgeable great personality loved working with her to get me in the car I wanted. she quick and efficient. Was able to get me great insurance.

Stephnie very pleasant and kind and helpful.She made buying my truck very enjoyable.

Stephanie was very helpful and very kind. Was very helpful, was able to get the car i wanted for a fair price.

Stephanie, help us today, extremely helpful, gave us options for our budget, ended up buying a new car today! Very satisfied!

Stephanie gave us great service and found us a car that met our needs. Would recommend.

Stephanie, best salesperson I found. Showed an interest online and was contacted. Never gave up and really friendly and helpful. Great lady. Like a new friend.

Stephanie Kim was great to work and answered all the questions we had.

Stephanie make purchasing a car enjoyable from start to finish.