(Length warning)I was happy with work they did on my car, which sustained about $7,000 worth of front end damage in a parking lot fender bender.About three months later I discovered something wrong with the undercarriage. A piece of mesh that sits under the engine was torn and appeared dislodged.I had no idea what happened to it, but I had some suspicion that the piece might not have been attached securely during the repairs.So with my car sitting in the parking lot in the rain, a lady brings out the guy who worked on my car. It was obvious from the jump he was taking no responsibility.He looked at it for less than 10 minutes, never getting under the front with a light for a close exam and proclaimed, without evidence, that I had run over something and caused it to dislodge. He then pointed to a scratch on the side of the the top of the bumper and somehow deduced that was evidence of the damage I caused.The fact was that fairly minor scratch was caused when I brushed up too closely to some shrubbery at the post office drive through in Auburn. The shrubs have since been trimmed back.If I had actually hit something or run over something to dislodge a piece under the front of the car it would have done substantial damage to the very low riding front bumper.I thought they would at least have driven the car in the shop and put it on the rack for a close examination.But they surmised with no evidence that it was my fault and refused to fix it or at least do some patchwork on it to keep it from all falling off on the freeway. All they wanted was a photo of the scratch to convince my insurance company it was all my fault.Hopefully there won’t be a next time, but if there is, I won’t be returning to this shop, and I plan to advise my family, friends and neighbors to avoid it.

Ray’s is fantastic! They took such great care of my car and answered all of my questions. It was no hassle, no fuss and handled the insurance claim which was great. I would highly recommend using Ray’s!

Lonnie was very kind to us after my daughter had a wreck. She talked to me and was very informative during this process.

Great work. Their under huge work load and the hail storm made it harder for them. But great repairs and quality work just be patient with the time frame heavy work load. But quality is number 1 on repairs. Great customer service.

Great work thanks 😊

They were professional, communicated with me through the entire process of fixing my car, and did an outstanding job. Being new to Alabama, I wasnt sure where to bring my car for repairs... They blew me away with how great they were. Will definitely go back if I need more body work done.

I came here with my own parts and wanted them installed. They told me my parts couldnt be installed and wanted to charge over $1000 for parts I had already purchased for $150. The next business I tried not only was able to use my parts but charged half as much for labor.

This is the best experience Ive had with an auto body shop! Every employee was super nice and seemed to enjoy their job! If I need help in the future, THIS IS THE PLACE!

Great people to deal with. I’ve used them on 3 different vehicles. Very friendly and honest people! Highly Recommend!

Replaced my windshield about 8 years ago. The price was good, and the work was excellent. Absolutely no hints of a leak, and not so much as a rock chip in it over the years, so the glass was good quality. I would absolutely use them for auto glass work in the Auburn area.

The pricing is entirely too high, but good service and beautiful lobby.

My sons Scion was damaged almost to the point of total loss, but the team at Rays fixed it up as good as new. I appreciated the frequent phone calls on the status of the 2 week repair. Their shop is practically new, with modern equipment for any kind of repair. I had to drive in from Houston to Auburn ( 12 hours ) for the pickup and was delighted as I followed my son on the trip home. The car ran great, no rattles, no shakes, alignment, paint, and body work were excellent. Highly recommend Rays collision.

The shop is nice and staff are professional and extremely courteous. I was kept updated on the status of my repairs, and the work looks fantastic. Highly recommend if you were in a fender bender.

I really like how clean and orderly this establishment is. Everyone is extremely nice.

Always top quality work and great customer service

They do great work and are so nice, organized, and honest.

Absolutely the worst body shop i have ever dealt with, if 0 stars was an option that’s what they would be receiving. everything was done in an EXTREMELY untimely manner. multiple different dates of completion have been given over a 6 week period and if my car was not going to be completed that day they would not call with an update we had to call ourselves and ask for that update. originally the date of completion was promised as 2 weeks ago. would not recommend to anyone fo not use rays collision.

I called to get a quote for installing a passenger side mirror, I already had the part, and was only calling to get a quote on the labor, they said I would have to bring the vehicle in. For what? There is absolutely nothing to look at on the vehicle to get this quote. The dealership was the only people that actually gave me a labor quote. How is one supposed to shop around if they have to bring their vehicle to every location. Ridiculous!!!!

This is where my insurance company sent me I have no complaints excellent service excellent communication from staff clean environment would recommend to all who need body work

Not a timely estimate on your automobiles.

We are so thankful for Rays Collision Center. Our truck broke down on the side of the highway, and before the wrecker could even get us there, they had the necessary parts on order. The folks working their made my family feel at home - we had been driving all day, with only three hours left to go until we were home, and they had fun activities for my kids to do and wonderful cold drinks provided for free. Not only was the service fantastic, but the work done on my truck was done quickly and completely. I was overwhelmed by their southern hospitality and their love of the military. Thank you so much for all your hard work, working into the night, so we could get home. I have to add.....they even called us the next day to make sure we made it home ok. I felt like family!

The work on my car was excellent, but the attitude of almost all of the workers are horrible. The attitude completely out ways their good work.

Seemingly perfect experience with new body shop great environment nice staff

As someone who has used Rays multiple times, I wouldnt hesitate to recommend them.

Fast turnaround but not the best quality. The initial estimate was the lowest of three shops but final cost was 20% over estimate.

Great prime rib and atmosphere

Hit a deer. They did a great job on the repairs.

This place is Awful run run run the people are rude work is very very very slow!! They are a rip off if I could give a half Star or no star I would!!!! And please dont pay up front you would ll never get your back!!!! And the front desk clerk is very rude and unprofessional and unproachable

Good work, fair and trustworthy.

Friendly. Good service

I did not care much for this place. I asked them if they could swap out a door on my Dodge Ram. The guy acted as if they did not want to do it. Told me they could not schedule it till a month later. I took it to Express Oil on College and they did it in about two days.

Low quality, never been there again.

Very slow repair