Terrible repair service. My husband called on a Tuesday and was told Thursday for the repair. On Wednesday he called to confirm the time and was told they never heard of him. Was told then they would order the necessary parts and would come the following Tuesday. Called Tuesday morning and we weren’t even on the schedule- squeezed us in but when the technician came - guess what- no parts. Scheduled to come back the following Tuesday (today). When tech no showed- Mickey the manager told my husband they were coming today but we were never getting service from them again. What service??? Total joke. They haven’t showed up still. It’s so hard to imagine that someone would flat out lie and tell you they were coming when they just weren’t. AND it was a warranty job- guaranteed money.Terrible sales too- bought a washer from them in October 2020. Specifically choose them over another company because they told us it would be 2 weeks. The other company said early December. Called every two weeks and got the run around. Washer was delivered just before Christmas.

Back in 2008, we came here to purchase a washer and dryer. We were just starting a new life and didnt have much money. We purchased a Reconditioned washer and dryer set. Today 9/12 2020, wejust ordered a new Amana Washing machine for the same price Best Buy has on sale only Riesters has them in stock. Great service, and prices.

We are very happy with the service provided. Jason Barned came within one week of our call and was friendly and informative. He promptly repaired the stove and offered advice on other appliances we have. We will definitely go to Riesters for our appliance needs in the future! Five stars for sure!

Nate did an excellent job installing our new dishwasher. He put blankets down to protect our carpeting. He was very efficient and careful in handling the new appliance. He answered all our questions and demonstrated how to operate our new dishwasher. We give him an A+ for doing a fantastic job. Thank you Nate!

My husband and I were extremely pleased with Riesters prompt service call on our refrigerator (Thanks, Mike). Their technician Jason was very knowledgeable and courteous and easily found the problem. If we need repair assistance again, or a new appliance, we will definitely call Riesters.

I just experienced the worst customer service in my adulthood.Called them for repair of a whirlpool dryer thats not producing heat. Guy comes in at 8:30 appearing disorganized and in a hurry. Within 2 minutes he says its a fuse that blew out goes to the car and brings a fuse and says its 10bucks and installing will cost approximately $200. After testing my fuse its good. He then tries testing other stuff....appearing to have no clue of what he was doing. He then says the dryer flooded which was not true and the thermostat was the problem. checks cost of new onewhich totalled to $280 plus installation. At that point I made my mind to just get a new one.My judgement is that the technician had no Idea and socks at his job. hates what he is doing. and was here just to get 90 bucks for diagnostics..I would not recommend them even to the worst of my enemy..May be there are other guys working for the same who are smart. I do t know. Just be careful when hiring them coz can be frustrating.

Riesters was a pleasure to work with! Talking to Mike on the phone was a breeze, as he was super friendly and informative. After months of waiting for my warranty company to get back to me, I instead called them directly and got an appointment the following week. Jason came to my house and not only fixed my leaky fridge, but showed me just what was wrong and how to fix it myself the next time! He even gave me tips on what to do if my oven goes out! They truly went above and beyond my expectations and I would HIGHLY recommend these guys for any of your needs!

The burner on my stove wasnt working properly. They came over spent a few minutes and said they would order the part. Several weeks went by and i called because i hadnt heard from them. They said the part was not in yet. Called again in the next few weeks, same story. I called GE myself, and they told me that particular burner wasnt being made anymore and i could try to find one by calling warehouses and other dealers. I continued to call Reisters, and got the same story, the part wasnt in yet. After waiting several m,onths i gave up, started calling locally and found the part. It was just a matter of setting it on the stove. Now, 6 months later, they called and said the part was in. I explained that it took too long and gave up, they never quoted us a price for the part by the way. Sent us a bill for $85.00 . Ridiculous, terrible service, and will never use them again.

I would have given them 0 stars if possible. I bought a whirlpool dishwasher that had a problem. Here is a list....1.) They lost the e-mail from whirlpool2.) The tech came out was in a hurry but said he knew the part at was needed. It would be available in a week.3.) After 3 weeks, I called and he never ordered the part.4.) After 6 weeks he said he would be here on Tuesday. After waiting 6 hours, I called and he just skipped our house.5.) He came the next day, looked at the dishwasher and said he ordered the wrong part and I should find someone else.He was the most unprofessional person I have ever dealt with.

Called again for dryer not working with a few days they had it rinning again great people to call. will keep using them for any appliance repair

I had a great experience with the installation of my new fridge! The workers were professional and polite. The old fridge went out and the new one went in with no hiccups. They took a moment to point out some features and make sure everything was perfect. I love the new fridge and I’m so glad we went with Riester’s for the purchase.

Jason did a great job fixing my whirlpool washing machine. Fast, friendly & professional! Thank you Jason!!

Has taken over two months and my dishwasher is still not fixed. Repair person has no idea what is going on and the service area is rude and unaccommodating. Stay away. Would give zero stars if I could.UPDATE: Service person came out again with another part and the dishwasher has gone through a complete cycle. Hopefully it will continue to work. Service area personnel who answer the phone and make appointments still need to improve how they treat and accommodate customers, especially ones who have waited 2 and a half months to have an appliance fixed.

Jason came out and fixed my dishwasher, replaced the seals in my refrigerator, and gave me information on my double oven. He was so friendly and helpful with the questions I had and helped me with tips to keep all my appliances running efficiently. Thank you Jason! You are Awesome! We buy all our appliances from Riesters, mainly because they have such a great service department.

Not much in stock or availability. Appears to be under construction? Pretty tore up.

Would like to give no stars. Had a service appt made a week and a half after calling for an appt. That day I got a call that the tech was sick. Rescheduled for almost another week and half. They were able to move the date up by a few days. Got a call that day late morning saying they couldnt come as the tech was still on a job and would need to reschedule again. When asked why I couldnt have the original appt I was told completely booked and that came from the parts dept. Not service. When I explained the situation I was told I would get a return call in an hour. After 2 days and no call back I called and was scheduled another week and half off. So disappointed!!! I called another company and they were here in less than 48 hours and cancelled with reisters. They will not get my business again and cant believe people are treated this way! I dont usually do reviews but felt others needed to know.

Jason, a service tech, came out and did a GREAT job servicing our dryer. He was very thorough and informative. He knew what he was talking about. Ask for him when you call.

Thanks to Jason for exceptional service! I called with a minor issue on our new stove. Jason fixed the issue and gave me helpful information on proper care and cleaning of stove and refrigerator. Friendly and efficient!

Had an issue with my dryer, looked for local repair services. The appointment inquiry on the website was easy to navigate, it triggered a call to schedule service. They showed up when they said they would, were efficient, and the cost was in line with what some quick internet sleuthing told me it would be.

Great service! Called and spoke with Brent in customer service regarding our oven not lighting. He was able to get a technician to come the same day. Jason arrived in the time frame provided. Awesome customer service! Would give 10 stars if I could. Thank you Riesers Appliance.

Just had our stove serviced. Riesters was so easy to work with, a great experience and Nate, the service tech is an excellent representation of what a service company should be!Thank you, would definitely recommend and will use them again

Customer service at Riesters is awesome. Everyone is friendly, professional, and helpful. I count on them for excellent work and honest advice.My last interaction with Nate, one of Riesters service technicians, was as expected: Nate was responsive to my timing needs, communicated clearly, and took care of the repair promptly.

Nate was excellent for service. ! So pleased with this company and in particular Nate as a service person. He was honest, respectful and efficient. You can’t ask for more. I will keep coming back to this company because of people like Nate

When the stove broke down, I expected I would be waiting awhile for it to be fixed. Called Riesters Appliances to set up an appointment. Called on a Monday, and they were there on Tuesday to do their evaluation. Better yet, not only did they have it evaluated on Tuesday, but they had it fixed the same day as well. Couldnt of asked for a better outcome. Thanks!

Dryer stopped working properly and I wanted a new one ASAP. I was able to purchase a dryer on a Sunday from Riesters....very knowledgeable, no pressure sales, with the unit I selected in stock. Make Riesters your first stop when looking for appliances.

Ordered a particular model GE refrigerator we wanted after doing some research and further talking with the owner about brand reliability/parts availability. It came a couple weeks later, Brian and Mark delivered, took the old one, all professionally handled without incident. The delivery guys were pleasant and helpful as were the sales staff. The GE is working well, has made it through the first week just fine.....

Terrible service both times I tried to use them!! Do NOT recommend!

Loved walking right in and selecting a new washer. Trust Reisterstown implicitly.

We called for help about our dryer, which was making a funny noise. The service technician, Nate, was prompt, clean, polite and explained everything in detail, answering all our questions. I am very pleased with Riesters and would definitely use their service department again, and would also buy from them again.

Our clothes dryer quit heating and we called to make an appointment about a repair. Jason was very helpful, courteous and prompt and got us up and running again. Thank you very much !!

My washer broke down and Nate from Riesters came out and had it working within minutes. Although, I did not buy the washer through Riesters I learned that theres a lot to be said about customer service. This company cares about their customers. I will be purchasing future appliances from them with the piece of mind that they will take care of any issue that may arise.

Our GE Monogram Refrigerator stopped working, Riesters was out here looking at it super fast. Turns out, it had failed in a way no one could fix, so GE offered us a new one at a reduced rate including delivery and installation. But. Their delivery company couldnt/wouldnt deliver and install - we are on a Firelane on a lake and even though concrete trucks can get to us, GEs delivery company refused. They found someone who would do it for - get ready for it $1000 which GE told us we would have to pay. So we called Riesters again and they brought us the fridge, installed it and took our old one away. All for a lot less that $1000.00. Our technician was Nate, he is terrific, very dedicated and smart.

Very bad experience. Very unfriendly and bad service

Called about replacing a panel on our dishwasher and Jason was sent out the next morning. He arrived on schedule and called ahead to confirm the appointment. He was very professional and completed the job efficiently.

Highly recommend Nate as a service repair technician. Knowledgeable, professional and courteous. Its been a pleasure doing business with Riesters.

Very pleased with the service I received. Called at 10:00 in the morning and spoke with Brian about my washer and dryer problems. He had a technician, Nate, at my house by 12:00. By 12:45 Nate had diagnosed the problem with both items and completed repairs. Will definitely be using them in the future.

Jason arrived in the time frame, was knowledgeable and helpful in diagnosing the issue and offered good advice to me.

We are very pleased with the service that we received at Reister’s Appliances!I made the initial call on one day and Nate came the next morning, at the time that I requested, and diagnosed the problem and ordered the parts we needed right then.They contacted us as soon as the parts came, and the next morning our clothes dryer was like new and working beautifully! Nate even cleaned out the inside with the vacuum cleaner!Nate had all the tools necessary with him to solve our problem!Yikes! The clothes dryer isn’t working...family coming for the summer.....Nate to the rescue!He was very thorough, very knowledgeable about the appliance, and always professional!If you need service on an appliance call Reister’s and ask for Nate!

Jason was on time and did a great job installing our Viking single wall oven.

My name is Deborah Wright, the freezer in my refrigerator was not working properly, and I didnt know what to do, so I called Riesters Appliance in Auburn NY ...They sent Jason to my home and I was pleasantly surprised with his ability to diagnose the problem in a matter of minutes....while he was awaiting the parts to be delivered, my washer broke ... he then diagnosed that problem with the same expertise .. when the part was available, he was here and repaired it within 20 minutes... I am very happy with both jobs and definitely recommend Riesters for any and all a[ppliance purchases and or repairs !!!

Nate and Jason were friendly and efficient and repaired our dishwasher in time for the sale of our house.

Linda Grome and I needed some assistance with some parts for her electric range .. the personable, knowledgeable sales person that helped us was SUPER! She and her husband have purchased every appliance from Riesters and been loyal customers for over 30 years.GREAT store ... GREAT people ♥️

Had an issue with my Amana fridge that I purchased from Riesters 7 years ago. Nate was able to come out a day after I called and fix my issue. Excellent service, thank you so much.

Our washer suddenly had an error with it so our landlord told us to call reister. I called and scheduled an appointment for several days later. They showed and said they had to get another person to help them and would schedule an appointment that same day. Never called never showed up. I had to call them the day after and they barely knew what was going on. Had to schedule an appointment tomorrow much tk their convenience.

First time using Riester’s Appliances service. Nate was fantastic! He was courteous, professional, and informative.

Nothing beats expertise and true product knowledge. Riesters knows appliances!

Thanks, your salesman was informative and pleasant, your delivery staff was friendly, careful, and efficient, I liked every aspect of my purchase.

Great service & tech was very noligable (Jason)

Thank you Jason for fixing my skreeching dryer today. Sounds brand new now and very happy with your service and price! Terry Grosser Podolak, Auburn NY

They are well known and very good at what they do! Good variety of appliances and friendly service!

Sales people are rude. Dont return phone calls and are generally difficult to deal with. Would expect that type of service from a big box store not a small specialty store. Would suggest looking around before shopping at this place.

Control panel on my GE refrigerator had gone bad and was no longer able to go from water to ice and back again. Jason diagnosed the problem, ordered the new parts and in about 1 week I was fully operational again. Cost to me = 0 dollars !

Highly recommend Nate. Very knowledgeable, personable, and efficient. Hes my go to guy for appliance repairs.

On Monday, April 23rd I stopped in the Auburn, NY store and explained I had a problem with my Maytag dishwasher. The plastic latch had broken. Right away they took all my information and we set up a time and day for a technician to come to my house for repairs. My appointment was for the following Wednesday, the 25th. I received the automated phone call on Tuesday confirming The technician would be at my house between 10 and 1 p.m. on Wednesday. Jason called when he was within five minutes from my house. He arrived at10:38 and replaced the latch handle in a matter of seconds. He also suggested I run the dishwasher and put vinegar in it instead of the soap to clean the gasgets and overall inside of the dishwasher to help keep everything clear. Jason was extremely helpful and professional. I would recommend Reisters without hesitation.

Much like Tim described...I just tried calling this morning to inquire about having a repair man come take a look at my washer. The gentleman who answered the phone was rude and short. I was disappointed that the repair men wont come look at our washer past 3:30 pm on weekdays when we literally live less than a mile away from the store. There was a complete unwillingness to try to find a day that would work...simply, Our repair men are done by 3:30. So much for customer service...

Very clean nice store, great service ! Very nice selection. Anyone needing appliances should see Buck !

STAY AWAY from this place. Horrendous service and telephone etiquette. Spent $25,000 on appliances and received awful service support. 3 times they cancelled the scheduled service appointment without notification. So I stayed home all day only to find out... when I called... that the appointment was cancelled because they didnt have other appointments in the area. The first visit was to identify the problem. The second was to install the circuit board that fixed the problem. The third was to determine why the freezer door will no longer freely slide and freezer frosts up. The problem with the freezer door was noticed the day after the circuit board was fixed as I prepared to re-populate it with product. This was a problem they created probably when they pulled the appliance out to service it or put it back in place. You would think Riesters would be utterly embarrassed and eager to rectify a problem they created. Nope. STAY AWAY.

Great place for first hand technical help with household appliances

Service is terrible! Waited forever for part on our dishwasher, and then cancelled appointment and now just found out it is the wrong part!

Quality appliances, great service, ask for Buck!

Basically, Riesters does not stand behind what they sell once you have purchased from them. Their service is awful, and their sales focuses solely on selling you their most expensive equipment. Once that happens, do not expect satisfactory results if the appliances require service, even if the appliances are relatively new.

Great Sales, service and installation!!

Took them over 2 months to repair my dishwasher. They will call the day before at 3pm with an automated recording telling me to be present at home the following day from 10am-1pm. They are not forthcoming in scheduling and generally unprofessional.

Want to thank Mike (sorry dont know last name) for all of his help in purchasing my microwave... he was spot on with his suggestions.. thank you Mike

Cool place