The Atlanta USO provides a much-needed quiet place for Service members traveling through the worlds busiest airport. The receptionist cautioned me that should more active duty military and/or their family show up I would be asked to leave. Great policy!The volunteers quickly ensured everyone who entered got a detailed review of the centers offerings and amenities. As a retiree I am most appreciative of any time I can spend at the USO while traveling, even on a space available.

Free food and drinks in a cozy spot. What else can you ask for

The volunteers were really friendly. The recliner sofas were perfect place for me to rest up while waiting for my flight.

Check in was easy and staff was friendly. They had donuts, sandwiches, and drinks. Lots of comfortable chairs and TVs. You cant change the channel so you just have to walk around to see which program suits you. Storage and tables available. I kinda wish they had a bigger snack bar for purchase and signs to where they were located.

Very nice USO, the staff is very friendly and quite helpful. Plenty of sitting area and comfy recliners with plenty snacks and drinks. Yes, is outside the security area but sometimes things don’t fit into everyone’s convenience but if given the chance, I’d visit this USO anytime.Update: they definitely don’t allow anyone who’s not active duty, don’t forget your CAC, their friendliness also goes away

🔹️ UPDATE...... THIS HAPPENED AT THE ORLANDO, FL AIRPORT!!!!! NOT ATL AIRPORT.Well this is very interesting! I came her to leave a review and I see another review of a veteran who says they told him, because he was a veteran, if so many active duty show up, they would ask him to leave. That is NOT what they told me!I landed in ATL, with my BFF, after traveling all day! We were tired and all we wanted was a cup of coffee! I told her lets go to the USO!!! I have heard so many things about them and how great it was, but had never visited one! I was so excited!We walk in and the lady says can I see your military ID? So I pull out my VA ID. She says I need to see your military ID (and was less than kind to me). I tell her this is a military ID, I am a

Great place to welcome those that serve. Thank you .

As you know the USO relays on volunteers in order to SUPPORT the service members. I’m sitting at the USO and one of the volunteers (Gale) came in with little red bag of goodies. As she started to unload, she asked if anyone would like a “sausage biscuit” (but not your typical sausage cheese biscuit). She offered me a biscuit and as I looked at it, I noticed the sausage and cheese was inside of the biscuit. I ate one and thought, this is soooo unique and I have never saw this before. They were moist, and a bit of cheese and sausage in every bite. If you are in the Atlanta Airport USO, you have to try them. The USO is awesome and my wife and I travel quite a bit and enjoy and appreciate the volunteers and sponsors for allowing this to be available to us. I can probably say, all these “sky clubs” have nothing on the awesome volunteers and their down home support they provide. I feel there is a difference in being a “Volunteer” and “Paid Employee”, for a service that is greatly appreciated. “I salute you”, the volunteers of all of the USO’s around the globe!!! Thank you 🙏...

Friendly staff. Nice place.

Im a retired vet with a peg leg and was denied because i wasnt active duty. This is absurd i wish i could report this

This is a great USO. Kind volunteers. Comfortable and clean area. Computers, recliners, TV, books, food. Ive had to use this facility many times and have always had a good experience.

Nice facilities as far as infrastructure is concerned. Just dont expect anything in the way of food or snacks. Military visitors here bring in food from the food court. The only offerings I see are apples, oranges, a few sandwiches pre-wrapped and some opened, flat 2 liter drinks. Oh and some packaged crackers. Definitely the skimpiest offerings in a USO. Thats too bad. Due to the early closing time of 7 p.m., newcomers are advised at the front desk to go to The Waffle House downstairs.

Usless to have a USO which is for us military to wait our flight OUTSITE of security. What is the point? You might as well just close it.

Home away from home for our service men and women

Small but cozy and staff was amazing

Im glad I read the reviews before going OUTSIDE of security to get to the USO. I called and the lady confirmed that its for active duty ONLY; I asked So you will deny retirees entry? She said Yes. Guess Ill try to find a corner to relax in for my 5hr layover...

When I went to the outside security location the desk attendant asked me if I was Active Duty and denied me entry. When I asked her if that was at both (airport) locations, she told me Yes. Upon boarding on concourse D, a sign at the gate announced Active Duty and Retirees could access the ATL USO on concourse B. What gives? Was the sign wrong, or was I unjustly profiled and stereotyped? I am a Retiree.

Sunday hours: They actually open at 10am. Google said 8am. I should have just listen to the reviews and stay put. Waste of my time.

Always have snacks and beverages available! Front desk is nice and welcoming and love the recliners! Only wish they would stay open a little later on the weekends or something..noticed other soldiers sleeping by the door at about 2000 on a Saturday during one of my flights back.

Please Read* First Active Military members, stop with your complaining! USO is voluntary staffed, kind of like you volunteered to Serve. Not all places are perfect, comfy and cushy...like my Air Force peeps. Stop expecting free hand outs! Enjoy what’s provided at no cost to you or look elsewhere, you have choices. Veterans, thank you for your service. Understand USO is mostly catered to Active Military...Again Active Military...meaning people who are currently serving! Think of it this way Vets... if you own a small business place (example: most all USO) and all things are voluntary (free) given (food, internet, chairs, etc).. normally not a whole lot keep in mind... and you have people who you currently employ and they use your “Free” service, but past employee want to use it too... some to include their families mind you...wouldn’t it be hard for you to keep things up and running. The Common Sense answer is... Yes. And it would not be fair for the people who are currently working/ serving our country. Veterans, You have enjoyed your benefits while serving, let the currently enlisted enjoy theirs. **But if they have room for you at the USO..be Grateful and Thankful! And ask yourself next time....do I Donate or volunteer at my local USO to make it better? Or I’m I expecting handouts like Liberals and most Democrats? Bye...Off I go we go into the wild blue yonder, climbing high into the sun.

Comfy chairs. Napped here plenty of times during flight delays. Overall can’t complain besides the homeless vets sitting outside the door asking for money. Not exactly sure if they don’t have disabled ID cards or what but it seems to be a constant theme.

Great service

Stopped in briefly the other day. You guys were wonderful. Warm and bright. Made me feel energized. Thanks USO Staff.

Very nice staff, clean, and cozy. Thank you very much for taking care of those who serve/served and their families. You are greatly appreciated.

I volunteer here. Excellent place for layover/visit for armed forces members and their families when traveling.

Its a good place. Sometimes it gets a little crowded, but its a place where you can often get a free meal and relax a little. Also, you can meet other interesting service members and hear their stories. The staff/volunteers are awesome and go out of their way to make you feel welcome and appreciated. If you are going to be at ATL overnight, get there early. The comfortable sleeping spots get taken up fast.

Thank you to all the wonderful staff for your time. It was awesome!

Why have a USO on the outside of security? Not at all helpful or convenient for those flying into ATL—especially going overseas and your gate is in E concourse. Why isn’t there a space in the international concourse? The only lounge is the Delta Sky Club and they will not allow family members inside—just the uniformed individual. Not very family friendly at all.

Delta has a Military lounge in the international terminal across from gate E14. Much more convenient and set up nice. Food and drink available. lots of snacks also. Lunch was awesome

I wont be back, this is the first time i have ever been refused entry to ANY uso. Im US Army ret veteran and i was told active duty only. This polucy is not fair period, and the guy wasnt very friendly either.

Does anyone ever answer the phones?!I’m trying to volunteer my services as a professional singer with a band to entertain the troops & no one ever returns my messages or phone calls???How can I reach someone with our Atlanta USO?Appreciate any help/advice anyone can offer?Ms Small 🎶

I wish I could zero star this place; incredibly rude and incredibly unwelcoming. I have visited multiple times and its the same. The people in charge of this one need to use the airport to travel to other USOs to see what right looks like. With over 22 years in the Marines, this USO is the worst one Ive ever been to.

Whoever manages this site should modify the hours. As of June 2020 this USO is closed due Covid-19 until further notice. I just wasted my time trying to get some rest during my layover.

My fiancé had a 10 hour layover in Atlanta, I told her she should go to the USO lounge, I stayed on the phone with her while she is communicating with the front desk staff explaining her situation, the front desk was rude and turned her away cause apparently this USO is for Active Duty only. I thought USO is for service members and their family? So my fiancé does not count as my family? This place is BS.

Okay, having it outside of security is a slight inconvenience, but what was 10 times worse was the lack of signs to help us find it. I walked from terminal D to the USO without seeing a single uso sign. The USO itself is fairly nice, clean, spacious. Overall worth the stop, but good luck finding it

Two ladies, one being Mrs. Austin, were very rude and combative. They refused to provide me services. Mostly, they made me feel like I was not a veteran and not worthy of their services.This was especially disappointing because I was returning from out of country. I visit the USO at everyone airport and this has never happened in the past. I will just stay away in the future.

The big lady at the front desk was very snappy, and demanding. The staff there are unhelpful, and you get looked at funny if you just go there for a rest. I liked it better when it was serviced by the friendly volunteers.

Ive flown out of the Atlanta Airport multiple times and the last time I stopped at the USO. The staff was friendly and very helpful making sure I had everything I needed. They have food/snacks/drinks available. They also have toiletries incase you forgot yours. Comfortable recliners to relax in and free wifi. It was also very clean. I would definitely stop by again whenever I fly through Atlanta. Wish I had known about it sooner.

The chili cheese dogs is fire!just what i needed, service is great, lots of room, and tvs in every room

Worst service I ever experienced and I’m Active Duty of 5 Years. Lady at the front desk was talking down to me as If I was some kind of recruit. She was “telling me” that I had a limited amount of time to stay there. My orders and where I’m going are none of her damn business. This place is just sad. Will never go to this specific USO again. Very disrespectful and treated very badly. The woman at the desk needs a serious attitude adjustment she’s not doing anyone any favors this is her job!

I would agree with the other comments about the location. However, once you find this oasis in the sea of madness known as ATL, its a wonderful, bright, and refreshing facility. There are no restrooms so you have to use the ones on the baggage claim level between the North and South sides. It is quite chilly and there are no blankets, so dress warmly.My only feedback to the managers concerns the TVs. There are 3 TVs along the far wall. Each TV is on a different station with the volume up. It is so confusing and annoying. Maybe closed captioning on the CNN and Fox News channels? Regular volume on ESPN? I had to wear ear plugs or my ear buds.Thank you to the volunteers for giving your free time to the USO.

Nice place to take a break and get some food.

Donated some goods to the USO and got a short tour. Seems like a nice place to relax as a military traveler. Clean, lots of food and drinks. So nice the Atlanta PD takes advantage of it as a break room.

It was a great visit for me. They even assist with finding a hotel for my visit. Ill be back again. Thank you for your service.

I volunteer here. Staff is fantastic. Being a veteran it is great to feed and greet military members passing through ATL.

Nice facility however poorly marked, no restrooms, located outside security zone, and closed after 9pm. Not very useful for service members in need of a safe secure place to stay during long layovers and get some much needed rest. Staff is very courteous and helpful though.

As always friendly and giving. I only stopped in for a few minutes before my flight and was greeted warmly and given a treat back for flying on Thanksgiving.

I dont understand why people are giving this place a bad rating? Its so nice and the people and food are great. Im stuck for 18 hours here and am so glad I have somewhere to go. This place is great :)

Good place for the military community members to unwind while on layover at Atlanta-Hartsfield airport.

Awesome food, awesome staff.BUT PLEASE CHANGE THE CHANNEL ON THE TV. I REALLY DIDNT LIKE HAVING TO WATCH DAY TIME SOAP OPERA SHOWS FOR 3 HRS. Especially when I was the only person there.:)

I rated 1 star because of location. It is pointless.... especially with the TSA time requirements in Atlanta. Not sure what the justification was to put it outside of security clearance areas? However, I love my USO other airport lounges! #5star

Nice spot for service members to rest up and recharge before hopping a connection. One downside is that it is BEFORE you go through security.

Tons of fun and laughs. Inga. Hey boss lady...... Ill be back

Probably the worst uso ive ever been to. It was crowded, cluttered, amd somewhat filthy. Staff was rude and frankly Ill never go back

A veteran needs a place to stop at the airport. We need more. One at every airport would be great

An amazing place for vets, service members and their families

I just arrived at Atlanta Airport and was looking for the USO. I served 20 years in the best Navy in the world, but I was told that the USO was located on the other side of security which meant I would have to go through security again. I had a 2 hour layover but was advised that the lines were at least 1.5 hours to get back through security. Why is it located there instead of inside security where a person can relax before boarding their flight???? Someone have any ideas?

Great place and hospitality.It is not conveniently located as it is located outside the security check.There was not a sign to find this place.

This place is for those who are affiliated with the military. Food is available, safe place to store luggage, games for kids, charging stations, multiple television and flight updates.

Always great to work with military passing through Hartsfidld Jackson International. They appreciate us thanking them for their service, what and honor it is for me to be able to do this.

Great staff treated my granddaughter and I wonderful and they LOVE their job awesome place and ppl.

Aside from being outside security, theres nothing here. Theres signs saying to consume all food and beverages in the facility, but theres no consumables. Its s quiet, out of the way place. That is all.But I do appreciate the friendliness of the staff.Thank you.

Very nice, clean...one of the best USOs Ive been to

Very nice Uso. Friendly staff good helpful staff. Very comfortable recliners.

Recently Relocated to the Atlanta area spoke with the front desk representative I assume as I was inquiring about possibly receiving some type of free tickets or promotions for homeless veterans for a nonprofit organization. Very unprofessional very rude.I can understand why Georgia is amongst the lowest and veterans programs in the nation. I will follow this up by moving up the chain.

So much quieter and less people than the rest of the airport. Thank you for letting me relax for my time here

Really liked it because the snacks were great and the front desk lady was nice. However, being located outside of security makes it difficult to spend time in when flights.

It would be nice if this is open 24Hrs. Its not and its located outside of TSA checkpoint. Flight got delayed so I missed my connecting flight and will be late for duty..... Only to sit in uncomfortable chairs. Id would volunteer here if that means other men and women in the service can feel somewhat appreciated.

Atlanta Hartsfield Airport USO is an excellent free lounge for active and inactive duty members of the Armed Services of the USA.

Love the USO in the Airport here in Atlanta. Clean facility and super friendly folks working here. If you are military and you have a long layover here I would definately recommend a visit

Appreciate this service for what they provide for our soldiers

USOs are great. Outside security makes them more for people in long layovers or from Atlanta only. I appreciate the volunteers who have nothing to do with placement of the USO in the terminal. I loved this USO when I lived in ATL. Now it is making me mad because I know how long security line at ATL can be.

We were traveling through ATL with several large groups with FEMA in support of Hurricane Harvey relief efforts, and they graciously invited all DHS personnel to relax in the lounge during our 12 hour wait for our flights. Even though there were many in our group who were not military personnel, they fed us for hours and made us feel so welcome, constantly making and replenishing the sandwiches, drinks, and snacks. This is a top notch group of friendly ladies and gents here. Very clean and comfortable. Thank you so much for taking care of us!

Im always impressed by walking in the doors of a USO… can we get this type of people everywhere?

Very rude staff, did not even care to stay. This is the first uso I have ever had anything negative to say about but the staff was so incredibly rude I couldn’t believe it!

I really enjoy coming to this uso they have very welcoming people at the front desk and good food to eat

I had a couple of ours relaxig there .. It was good

Positive: Clean and spaciousNeeds work: staff unfriendly (maybe understaffed?). Was chastised for helping get food and told it was reserved for the volunteers? I have never encountered that before at a military lounge. I would echo what others said about it being outside of security. If I didnt have a long layover it would have been worthless to try to get to... and it doesnt have a bathroom or racks for those who have an overnight layover.

Wonderful staff, hot coffee, clean facility, good internet, and comfy recliners!

I appreciate uso. I really do. I came here with my spouse and the large woman at the front had me sign in as a guest although I showed her my id. She stated my husband couldnt leave me at all. I told her thats not how the one in raleigh was and she was snappy, she said i do things the right way. my husband wasnt sure if we were arguing it was so weird, it wasnt that serious. My husband went the bathroom and she told him thats why I gave you that briefing you cant leave her. Seriously I have to follow my 27 year old husband to the bathroom? She has a power trip going on or something.I still appreciate all that uso does. I am grateful for all the times weve gone to a center and its given us a place to sit with drink and food. Please make sure to donate a couple of dollars.

I havent had time to wait through security since it moved so its useless to me. I used to really like the uso, awful decision, but part of a pattern so I no longer support them. Please scrap the uso so something better can come along.

M son just got discharged and his flight didnt leave until 2000 hrs and he got dropped off at 1100. I told him to go to the USO so he would have a place to stay. The turned him around and said he wasnt active and they turned him way. The website says nothing about being active it does state that they help while transferring to civilian life. We are a military family from my husband serving and myself we have never been treated this way by any USo. I will be stopping all donations and letting everyone know.

Nice people. Great snacks

Great service as always! Comfortable loungers facing the movie, and lots of sitting room with space to work if needed.

Thank you for the support from the volunteers. Without your dedication it will be impossible for the USO to exist.

Thanks to the reviews I didnt waste my time going OUTSIDE SECURITY. Does anyone who has a say in the USO site read these reviews? I would have liked to visit the USO. Im disappointed.

Not very passenger friendly. Why would any passenger go outside security to then come back through??? Recommend USO relocate within the security limits

Awesome place to chill while waiting for your plane. Im so glad these places are there for us to use.

Wouldn’t know how the facility is since it closes at 9pm.How ridiculous for the USO in the self proclaimed “busiest airport in the world” to not offer 24hr services!!!!!!

Thanks to all USOs worldwide! Shame on you servicemembers that are complaining at volunteers not living up to your ungrateful asses! They are VOLUNTEERS doing us a favor.

Very peaceful. I really appreciated the comfy chairs and complimentary snacks!

Three hour layover in Atlanta and I have to go outside TSA checkpoint to get to the USO? What nonsense is this?

This USO lounge is outside security so its really only useful if you have extended or overnight delays. It can be a little difficult to find since it is on the second floor in an office area.

Great hospitality, lunch hotdogs, free food, Wifi, comfy chairs.

USO is outside of the security zone... meaning you flying into the airport and have a few hours of layover, you will have to leave the secured area to go to the USO and get rechecked/ re screened. ( long lines to get through ) not a good job there ATL airport administration... that needs to get fixed!

The Uso staff here is super friendly

This location is not beyond the security checkpoints, so if you fly in and have a long layover youd have to go out of the secure area to get to the USO and go back through security to catch your flight.

Flew into Atlanta today with hopes to visit on my 3 hour layover. When I asked the security how to get there I was informed Id have to leave the secure area and would have to be rescreened to get back in. Very disappointed.

Great people, love the snacks and chill area

The most difficult USO to find. No signs anywhere! Nothing on the directoyr. Once you find it, it is on the other side of security. A minimum 1 1/2 hour line to get back. Absolutely useless!