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Jiffy Lube
720 Hendersonville Rd, Asheville, NC 28803, United States
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Jiffy Lube

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Mi
Review №1

Awesome experience. I had filled my truck up with to much oil about a week ago and Jose told me to come on in and they will drain the excess at no charge! That is great customer service! Will go there from now on.

Sa
Review №2

CLEANEST, WELL KEPT, TIDY, the boss was mopping! Ive never been to change my oil and get an inspection at an establishment with such INTEGRITY! I had a very very pleasant experience, and will refer business, repeat mine.

Rh
Review №3

The two servicemen here were amazing! Besides super customer service, they were kind, professional and respectful. What a great experience for my new teenage driver. Thank you!

Ma
Review №4

The absolute best lube shop in the entire area. No rip offs just great service and no over selling. Take it to the rest then bring it to the best

Na
Review №5

They did an oil change, topped off fluids, checked filters, changed my windshield wipers and vacuumed all of the floors and carpets in only 20 mins. Super satisfied. Highly recommend

No
Review №6

They did not do there job and forgot to put the oil plug in tightly and my car leaked oil and completely totaled my car engine do not go to this jiffy lube I went in for a routine oil change left having to buy a new car!!

Jo
Review №7

Courteous friendly people working there and they will have your car done in a flash. BZ Guys.

UM
Review №8

Guys are super nice there! They know what they do! Will go back there for sure!

Ca
Review №9

These guys are as fast as thorough allows. Last time they topped off my windshield wiper fluid, and vacuumed out my car as part of the service. Everyone was super polite. Sitting hear listening to the greeter (didnt catch his name, he has a short braided ponytail) and he was very friendly. Honest, up front, decent prices. Thats allmwhy I came back

Bi
Review №10

Fast and friendly service. Very happy

Br
Review №11

Fast and thorough service. Professional. Ill go again.

Sh
Review №12

Spoke to Josh on the phone and had several questions, I asked if they balanced tires and he said they did not and just hung up on me before I could get another word out. I thought with their reviews theyd have better customer service but I guess not.

Jo
Review №13

Efficient oil change. Reasonably priced.

Sc
Review №14

Went in for an oil change, place was quick and the staff was friendly.

Ka
Review №15

Great service, friendly employees.i will be going back.

Am
Review №16

Everyone was very nice, professional, and efficient!

Wa
Review №17

I was in and out, and they were very personable.

Ri
Review №18

It is not often that I write reviews, but this HAS to be said. I am knowledgeable about cars but have recently lost my ability to physically do work on my vehicle. Being as knowledgeable as I am, there is always fear going anywhere but my shop to get work done on my car. I chose Jiffy Lube being that it was closest to my home. I met a fine young man, Tall, Redheaded and bearded. I believe I heard a coworker call him Josh? This man spoke to me on a level that I havent heard since my days as an Automotive engineer. Completely understood my automotive jargon, went above and beyond to be sure I felt comfortable and extremely polite! There are not many times in this day and age where I have faith in the younger generation but this young man is the REAL DEAL. I will bring my business there, and ask specifically for this man. Thank you Josh

Ki
Review №19

It was a great experience, as usual. They even vacuumed out my car!

Da
Review №20

Tried to get a vehicle smog inspection for out of state. They would not do it because my front glass window was tinted. That should not be a factor.

sc
Review №21

In and out in under an hour and no appointment. Love the 2 rocking chairs outside rather than sitting indoors. Convenient. $45 included oil change, refill washer fluid,check wiper blades, car wash and vacuum. Friendly, too.

Bi
Review №22

Was in and out good work

Ig
Review №23

Been coming here for 2 years, always quick and great customer service. Would recommend

K
Review №24

Love this jiffy lube they always take super good care of my vehicle. You also get a car wash with an oil change.

Al
Review №25

Super nice people...great service!

Ca
Review №26

If your looking for cheap this is your place; if your looking for good customer service this is not. I have went here four times this year and all four times have been terrible. The customer service has constantly been terrible and the people who work here rarely say more than two words to the customers. The last time I was hear to get an oil change I didn’t even get a sticker and went over the 3000+ mile mark.

Ol
Review №27

The jiffy lube staff are very friendly and their service is prompt and excellent! I was unaware of the free car was with oil change, what a great surprise! They do not try to push more services which as a young women, I greatly appreciate. I finally found my go-to oil change place!

Ju
Review №28

Avoid, Avoid, Avoid! Not only was their service laughable (I waited about 5 minutes outside their garage door at 8:30 AM right when they opened and no one even came over and acknowledged me) they also say outside their garage door Jiffy Lube is not responsible items that are missing or stolen during your service. Its essentially giving their employees free reign to take stuff out of your car and not bear any responsibility for the loss. This may be standard operating procedure but its a standard operating procedure that made them lose my business and compel me to write this review. What a shady chain and people really need to stand up and ask for better service than this sorry excuse for an oil change shop.

Le
Review №29

Always fast!

Th
Review №30

Came here to get an oil change on my lunch break. Accidentally pulled into the wrong side of the building (not all the way in, mind you). Rolled down my window and immediately got yelled at by a woman that works there. I understand having a flow of traffic, but theres zero indications that its an exit, and theres no need to yell so angrily. Went a quarter mile down the road to Snappy Lube instead and got friendly, quick service.

c
Review №31

This jiffy lube has ONE service bay. Don’t go here unless you don’t mind waiting hours.I seriously in all my years of using Jiffy Lube across the country have never seen one with only one bay for service. At any given time You will see 3 to 4 cars waiting in a long line which makes zero sense to me as well given the other options you have around town

Jo
Review №32

Fast, affordable, no hassle oil change!

Cu
Review №33

I work here so you know Im gonna give it a 5 star But I will have to say we are the cheapest out of everyone plus you get a free car wash with your or change You get a 3000 mile top off courtesy vacuum With your old change

Ka
Review №34

Friendly staff and fast service!

D
Review №35

SCREW JIFFY LUBE! The manager took my phone and had me rate 5 stars. Thought that was a little forward but did it because he got me in and oil chnaged. They were supposed to rotate tires and check brakes as well. Tires NOT rotated and two months later, BRAKES ARE GRINDING! I was told they are “great” and will be fine for a very long time. I was on my way home from a long trip. By the time I got home my stomach was in knots after hours of praying and hoping I would just make it. Cost me a $h!t ton of $$ because everything had to be replaced, rotors drums pads shoes. BEWARE of this Joffy Lune and slap the manager if you see him for me for taking my phone and having his guys lie about the work they perform!

Jo
Review №36

JAMELL WENT ABOVE AND BEYOND.I’ve had a hard month and while getting my oil changed I explained to the person parking my car that someone had scraped the side of my vehicle while i was at work. He took the time to put on a sort of compound that made the scrape go away somehow. I don’t know much about detailing but he really didn’t have to do all that.This is where I will come EVERY time I need my oil changed or my car washed. Friendly service and I was in and out of the oil change in 20 minutes on a Saturday.

Cr
Review №37

This place is so worth the money you pay! Its awesome. I love how clean they get my vehicle inside and out!! Love it!!

Je
Review №38

My car was a mess. We have a golden retriever and I have a black interior...lots of obvious hair. I felt pretty guilty! When I got my car back I am pleasantly surprised to say that 95% of the hair is gone. I only paid $23 too. The one lady that vacuumed was extra nice. My son and I were inside and she passed by. She had a video on her phone that she let my son watch(he didnt watch - too busy looking at cars getting my washed through windows). For $23 I couldnt be happier.

Ka
Review №39

The lady that works the register is NOT friendly! They really could improve on their customer appreciation.

Pa
Review №40

I had had bad experiences with Chammies in the past but thought that I would give them another try. I’m not picky, just want my car washed. I overlooked the first person that I encounter not saying a single word to me. ( Not asking me what I wanted or where to go to wait.). But when I got in my car to leave there was a cord hanging out of my glove box. It is connected to something behind the glove box. I don’t know what they did to make this happen but I know they saw it and just left it there. I did not go back because I don’t trust them to touch it now!!!!

ge
Review №41

Great service very professional and efficient. Super friendly staff. Will definitely return and reccomend to friends.

Ji
Review №42

Good quick wash and shine. There is a great coupon on their official website to take advantage of! $4 off a wash... have used it multiple times

pa
Review №43

Was treated very well an oil change in a car wash they did an awesome job and very pleased

Ra
Review №44

I had my car washed and vacuumed here and when I got my car back it had a tear in the passenger seat. Someone also tried to cover the tear with some of the things I had in the car. The manager of Chammies denied that the tear had anything to do with them. My car is 6 months old, I take very good care of my things and no one ever sits in that seat, unfortunately. He offered me no help and didnt really care at all saying, Ive been going to court with issues like this since 1998. I would not recommend that you trust this company, especially if you would like to keep your car in good condition.

da
Review №45

Super friendly & accommodating staff. Great work!

St
Review №46

The quality of their work is ok, but when mechanics dont even know what kind of car it is theyre working on, its a bit concerning.

Ca
Review №47

I think they did a wonderful job! I give them an honest 5 stars! I pink out got an outside wash. When it was done 4 guys dried it.

Al
Review №48

These guys will put a bad lamp just to change it and charge you an extra $20. This is what they did to me. I checked all my lights beforehand, but when I got there and they checked them suddenly my head light and tag light were out. Just be careful and check your lights before you go here.

Wa
Review №49

Great place. Does exceptional work and doesnt tear your car up.

Sc
Review №50

Quick

L
Review №51

I took my 2016 Impreza there in Aug. 17. I came out when they were drying it off. All the doors were open. A guy was standing by my rear passenger window. There was a towel neatly covering my REAR passenger window. I thought was strange since it was damp & would cause streaking. Another guy had his towel & his hand & squeegee with a metal handle covering the inside FRONT passenger window. All the other guys were still cleaning my car so it seemed weird they were just standing there. They were talking as I walked up but stopped & looked sorta guilty. I tipped and thanked them. BUT when I got home, I noticed a BIG SCRATCH ON THE INSIDE OF MY PASSENGER WINDOW. I went to open the door to check it out & then found a similar BIG SCRATCH on the OUTSIDE OF MY REAR PASSENGER DOOR. I am the only person who drives this car and DID NOT HAVE THOSE SCRATCHES before I took it to CHAMMIES. I thought I was the only one but looking at the reviews, I felt I should add my experience. One word: caution.

Sk
Review №52

Passing thru town on business I needed an oil change so I called ahead to make sure they could fit me in. The woman who answered was completely rude immediately as if she hates her life and job and blames me for it. She hung up on me. I wont be going there.

Ad
Review №53

They have multiple signs that show that they open at 8:30 am. Dont bother believing that. I pulled in at 8:35 and watched them lazily walk around smoking cigarettes until well after 9. I was the only car there waiting for them to remove the cones so I could pull in. They all saw me sitting there for almost 40 minutes. I called to see when they were going to open and the person that answered, who sounded like he was still asleep, said, ummmm, Im not sure. Maybe in a couple of minutes.Its no wonder that their NOW HIRING sign is a permanent fixture under their sign by the road. Plenty of other places to go where they actually want your business. After years of going there, this soured me. Ill never go back

Ce
Review №54

Tourists showing up late with car trouble got wonderful service from the staff at this Jiffy Lube. Thank you! Would certainly come back if we lived anywhere close--recommend it highly.

Mi
Review №55

Most thorough inside / out wash Ive ever had for under $25.00. Very satisfied !!!

Cu
Review №56

Good place to go cheap prices and you get a free car wash on top of your oil change

Da
Review №57

Good and fast service, done for about $20 more dollars than i could of done it.

Ky
Review №58

Great customer service and prices! Got my transmission flushed for $80!

An
Review №59

Expensive, with no upfront costs discussed or visible. Customer service is abysmal.

Ke
Review №60

Great place and great prices for a car wash.

Gw
Review №61

Super fast service. Affordable and I love that my car gets washed!!!!

Ca
Review №62

Terrible customer service skills. I had been there once before for a car wash and the experience was OK at best. Today when I came back the attendant was so blatantly rude that I decided I wasnt going to spend my money there.

Pa
Review №63

Fast friendly staff. Great job on cleaning inside of car

Br
Review №64

Got a car wash. Cleaned up the ride nicely.

Wi
Review №65

Horrific customer service. Whoevers working the phone needs to be gone..

B
Review №66

Took around 10 minutes, car was cleaned inside and out. Can wait inside until its done. Fragrance optional.

To
Review №67

Best place to get car cleaned and washed

St
Review №68

This car wash not just cleaned, but seriously found all the junk hidden under the seats from my kids. Much better service than some of the others!

La
Review №69

Had my inspection done in record time!! Great place

Be
Review №70

Good prices on good car washes oil changes and everything you need for your vehicle

Na
Review №71

Quick service, reliable.

Ch
Review №72

The whole nine yards is the best car wash deal in town.

Me
Review №73

I was not impressed! I paid over $20 for a whole 9 yards car wash, and found my widows streaked, back seat and floor board not vacuumed, and my dash not cleaned in large spotches. One guy fussed at me for putting my tip in the tip box, and not handing it to the guy who dried my car off directly. I called when I left, and was told to get with Brad next time I returned and he would take care of it... Too bad I wont be returning!

Cu
Review №74

A great place to go to get your oil change and car wash

Jo
Review №75

!BEWARE!I went for a simple oil change and was charged $75! On top of that, they didnt actually change my oil! I was suspicious so I took pictures of my engine oil before the oil change

Wa
Review №76

Good deals great employees

Ta
Review №77

Always have my cars oil changed here!

C
Review №78

Took two different cars there. Both times the toll change in the driver side change holder was stolen. Complained. Was told there is a sign not to leave valuables in the car. The second car had the air vent controls ripped off because the person wiping down the inside was so rough. I dont care how many coupons you put out there, this place is not worth it.

Am
Review №79

Great staff and good service!!

ma
Review №80

Very courteous and prompt.

Am
Review №81

Happy with the service and work they did! I have a Saint Bernard who rides in my car and gets it really hairy they got it cleaned out and smelling fresh!!

Kr
Review №82

Cleaned the parents car.....quick and helpful staff.

Ma
Review №83

I received a coupon for a free carwash, in the mail. After driving by and seeing how dirty this place looks, and reading all the negative reviews, Im going to throw my coupon in the trash and go somewhere else.

Sh
Review №84

They are always friendly and do a great job cleaning the car

Je
Review №85

Tried calling in to ask a few questions and the woman on the phone was incredibly rude and not helpful at all. Her tone was mocking and patronizing, as if everyone should know the ins and outs of the chammies in Asheville. In 2 mins they lost my business.

Ch
Review №86

Incredibly awesome service.

Ro
Review №87

Quick work at a good price. No waiting. Will return.

li
Review №88

Pretty good job of interior cleaning, fast oil change.

Jo
Review №89

They rolled down one of my windows before running it through the car wash. They told me they were not responsible. Literarily your employee rolled down my window and then you washed the inside of my car... Now Im having a hard time getting the moisture out. Every time Ive gone to this place they do a half ass job.

Di
Review №90

Very happy with the service.

Da
Review №91

Took my dirty car with tons of stuck on pollen residue and made it look like new!

Sy
Review №92

I went to get my Kia Soul cleaned this am and after getting home I opened the back hatch and found that they did not vacuum it or the back seats. I have called and left a message with info hoping to hear back from them

Tr
Review №93

Horrible!!! I sent $25 for the Whole 9 yards and my cup holders werent clean, the dash was poorly donr, and it was the worst vacuum job Ive ever seen done! Plus the tire shinexpensive stuff that was put on splashed all down the side of my truck so now I have black dots everywhere. I have put some call into the manager, but somehow I highly doubt I will get a call back! This was my first time ever going here... my adviser is to not go here for any thing!!

De
Review №94

Always great service!

Ke
Review №95

Im actually rating this jiffy lube because its the first one Ive been to where I didnt feel like I had to be on guard against overzealous salespeople disguised as mechanics. In northern VA, Ive had jiffy lube insist that I needed to purchase additional services I had just had done elsewhere very recently; and then talk to me like I am an irresponsible idiot when I dont purchase every service they can think of.Not only did this not happen here, but I got my car washed with no additional charge. Ive never been to one that does that.

Be
Review №96

My car is always clean after leaving this place.

Do
Review №97

Very nice employees.

Su
Review №98

My car looked beee-utiful!

Ri
Review №99

Fast and accurate service, great wash.

Ge
Review №100

Great place to get car washes

Information
15 Photos
100 Comments
3.9 Rating
  • Address:720 Hendersonville Rd, Asheville, NC 28803, United States
  • Site:https://jiffylube.com/locations/nc/asheville/2884
  • Phone:+1 828-277-9767
Categories
  • Oil change service
Working hours
  • Monday:8:30am–5:30pm
  • Tuesday:8:30am–5:30pm
  • Wednesday:8:30am–5:30pm
  • Thursday:8:30am–5:30pm
  • Friday:8:30am–5:30pm
  • Saturday:8:30am–4pm
  • Sunday:Closed
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
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