We throughly enjoyed our visit with Stacy. She is a great asset to State Farm. She was extremely professional, knowledgeable and yet very friendly & personable. We feel we made the right decision to join State Farm even though it will cost us a little more, IT WILL BE WORTH IT.The billing of once a month automatically taken out of our account with a notice of same from you is SO CONVENIENT. We love simplicity and Stacy suggested that for us as seniors. She thought of everything that concerns us. Thanks again and may God bless all of you at State Farm. Bob & Janet Smith

This Insurance Agent is the worst I have ever worked with. I contacted them to match a previous policy we had with another insurance agency and they did. However, when we received our policy comp/collision was not on there. They claimed that it was because they didnt have an accurate drivers license even though everything was provided correctly. When I provided them with the drivers license information, as I did before, everything went up by $240 a year. Neither my spouse or I have been in an accident or filed a claim. We received our declarations page again and comp/collision was added on and our coverage had completely changed to something that was not on our previous declarations page. When brought to state farms attention they were unprofessional and rude in handling this situation that was frustrating for my husband and I.

I have been a St Farm customer for about 40 years, and have lived in over 10 states. I have had many St Farm agents, some better than others, but the owner of this agency is clearly interested in putting up BIG signs and ads with her photo everywhere, but is the LEAST PERSONABLE agent Ive EVER HAD. The staff there have been respectful and helpful however.I transferred four St Farm policies to this agent and never got a thank you note or ANYTHING from her office except pre-made MARKETING materials selling more services.I moved all of my St Farm policies.As a very long time SF customer, I advise finding another agent.

Humbert is my agent,great working him,state farm,saved me hundreds of dollar,s.

Ive been using this state farm office for over 5 years for car insurance. They have always be quick and efficient with quotes and questions. Recently we bought our first home in another city and still used this office for our home insurance. Love the customer service and have always been happy.

The best of the best of the state farm.. Debbie shroyer always take care. . of all my insurances problems... I highly recommend... Rebecca Sandoval..

Our family have been State Farm customers for decades including the last twenty years with Rebecca Sandoval State Farm. Friendly, professional, and a wonderful staff. Highly recommended!

I was in a accident with a person who was covered by State Farm. The other driver was at fault so I contacted the insurance company the morning after the accident to get the repairs and rental car process going.Everything went well and fairly quickly until I went to pickup my car Friday afternoon. I went to the repair shop of their suggestion and when I went to pick up the car, the battery was dead, the automatic lock and unlock system on my outside door handles were no longer working (even after the battery was fixed by myself), as well as a large scratch to the metal of the opposite fender being repaired.I had left a message regarding this on Friday afternoon since they had been closed. No one had returned my call so I tried contacting the shop multiple time throughout the day. I ended up contacting State Farm to resolve the issue. When explaining the situation, the gentleman who didn’t give his name was beyond rude with me and stated that he couldn’t help and that I needed to call the shop where it was being repaired - which I had tried to do all day. He then stated that no matter the situation the rental car would be my responsibility and when I asked to speak to a manager, he laughed and hung up the phone on me.If it weren’t for the person at fault having had State Farm insurance, I would have never done business with them. Amazed by their lack of respect for others and their horrible customer service. Highly suggest going elsewhere for your insurance needs. This place is horrible.

I needed car insurance asap because my other policy was ending and it was getting way to expensive. After calling several other agencies and getting nowhere, and getting very high quotes, I called Rebecca Sandoval State Farm and spoke with the lovely lady named Carrie, and she gave me a quote quickly and efficiently. And it was a very reasonable price for the coverage I needed. And when I needed help on another issue, she was there to help me right away, in less that 30 minutes, Now thats what I call great customer service! I would highly recommend this agency for any of your insurance needs!!

I have had a really terrible experience with this Agency. I do not recommend using them.

Carrie at this location is the best of the best. From the very beginning she has always made sure that I get the best coverage for the best price. She is very personal and professional. If you are trying to decide to switch insurances, like I was before I came here, give Carrie and State Farm a shot. She won’t let you down!

Ive been insured with Rebecca since 1993. She and her staff are always friendly and helpful.And Rebecca herself is engaging and helpful ... always willing to hear your needs and help solve things. Believe me when I say Ive thrown some real doosies at her.In their new building, which is beautiful, the parking is much easier. Thanks, Rebecca, for all you do.

Absolutely great service! Highly recommended!

Very friendly environment that makes me feel welcome and that they care. Stacy was so awesome in her timely response and service! Would not hesitate to recommend!

I have been a State Farm Insurance customer for 15 years. Rebecca Sandoval and her competent courteous staff provide me with excellent insurance coverage and heartwarming customer service. Stacy worked tirelessly to help me meet my FEMA required flood insurance needs. I have found in Rebecca Sandovals State Farm office the help Ive needed in finding just the right policies to meet all my insurance needs at competitive prices and for this, I am grateful!

Simply the best insurance office Ive been to. I will keep my business there.

Awesome service, highly recommend!

Good insurance office! Ask for Umberto and tell him I sent you. Great customer service!

I love it here, I definitely feel like family. Debbie goes above and beyond whenever I need anything done with my policy. The service at this office is top notch and I never want to leave!

Carrie Prado with State Farm is an excellent agent. She is more than willing to explain what the coverage means and what is best for you and your family. She is very knowledgeable and makes getting or changing a policy simple.

Very poor customer service. The day before closing on our home a year ago, we realized the insurance estimate was way outside of normal. It was after hours and they were not available at all, try as we might to get them, and the next morning when we finally got to talk to someone they said they had made a tenfold error. I left numerous messages for Ms Sandoval and never got a call back. As I said, poor customer service.Now I have a crack in my cars sunroof. Claims dept told me what to do, then called back and told me something else completely, and then eventually went back to the first way. I shouldnt have had to deal with them to start with.Call me old fashioned, but Im used to dealing with my agent, who is accessible - not happening at this office.

I have always had excellent service at this agency. Wendy Rogers is the absolute best. She is knowledgeable, attentive, and caring. She is a huge asset.

Must be superb at life insurance, because they arw horrible at auto insurance. Adjusters ignore you when you are insured through them. Over a year later and no response from my adjuster Jaque Riddle. Nor from her manager. You will be blown off as a customer. I highly recommend anyone else legally able to insure you.

Incredibly helpful staff when I needed it dealing with an accident that totaled my car.This is not my home agency - I live in Beaufort SC - but they couldn’t have been more caring.Special thanks to Debbie and Wendy.

Rebecca and her team have been providing my car, home and business insurance for probably close to 10 years now and they are simply great. Easy to talk to, helpful, and their rates are comparable to other quotes I received from Gieco, Progressive and the like. I love having an agent and an office in my neighborhood and cant find any fault with their services.

I always have a great experience here. Kimberly Johnson is a wonderful agent and I would highly recommend her to anyone!

Great office staff, always friendly and very helpful .Debbie always takes time to help me with phone calls or in person.The office staff is professional and will work hard to help you.

I’ve had my car insurance with State Farm for 8 years now and have had nothing but great service. They are all so personable and professional. Go see Rebecca and her crew for all your insurance needs!

Having a terrible experience my first year of my business with another insurance firm in Asheville, I seeked a better option. I came across Stacy with State Farm Rebecca Sandoval office and the service is unbelievable. I have someone to text/call whenever I have a question and they never give me the 800 number! I love these guys for all of my insurance needs and you will too!

Been a customer for years and have been completely happy with them!

Great all around experience! Highly recommend Kimberly, she is always so helpful.

Very upset with this office. I’ve been a customer of statefarm for 15 years. Never considered ever leaving until working with this office. I requested life insurance information, decided in less than 30 days I didn’t want to continue it. Spoke with the office three times and sent an email on canceling it. Just was charged for another month. Switching to another agent . This is the fourth charge totalRevised 2/25/19 After Rebecca Sandovals Response:Hey Stacy,Thanks for the response. I’m saddened to say that the cancellation was not done in a timely manner. I spoke with Statefarm Customer service about it 2/21/19.I am happy to share my timeline with you.On Dec 19th I applied online for more information about life insurance for myself and my husband.Dec 19th- spoke with Stacey about policy. States she will submit it.Late Dec (after holidays)Told by Stacy I was approved. My husband would need blood work. Took a few days to decide, then chose to cancel policy and look around- via Phone with Stacy.1/11/19 called again and Spoke with Stacy. Said I wanted a company where both Josh and I would be able to be covered. Later received a voicemail from you Stacy. Called back and talked with you -Stacy about labwork and not wanting to continue.1/24/19 - Surprised to see an autodraft of life insurance taken out of my account. started emailing to have concrete writing. Emailed again about autodraft.1/25/19- reply from Stacy that she was waiting on my decision about Josh with insurance.1/27/19 emailed back saying We had a phone conversation on 1/11/19 about not continuing policy. She states she would cancel policy, and would get a refund. (email corespondents 1/28/19)Surprised again in February to have an auto-draft taken out of my account. Called customer service 2/21/19- states only recent was my policy cancelled. Also no refund placed in system for me.I have now been drafted $127.55 for a policy I canceled in less that 30 days of application. And have had a total of 4 drafts out of my account.

I have had insurance with this office for long time, staff is always professional and courteous.

I have been a client for almost 10 years and the staff is always attentive, thorough, prompt and watched my back!!!!! Thanks all of you!

Kimberly Johnson is an excellent agent to work with, I have had a great experience working with her!

After major screwups by two insurance companies I found Stacey Shelly at Rebecca Sandoval State Farm who straightened it all out beautifully..........and she answers her phone and returns calls with answers and solutions!Im a fan for life!.D Anderson

Stacy was very helpful in helping with my fathers relocation and made the transition from his previous insurance company to StateFarm very simple.

Debbie is the very best! I can not say enough about how great she is! Go see Debbie for all your insurance needs!

We’re moving to Asheville and we were referred to the Rebecca Sandoval agency. From our first contact with them they have been very efficient, knowledgeable and fun in helping us. So, we’re transferring nearly all our insurance needs to them, e.g., auto, household, umbrella/liability and health care. They will be our Asheville insurance center, so to speak, and this is huge for our peace of mind.

Michael Landis was amazingly helpful with helping me get Flood Insurance. He went the extra mile to work with my mortgage company and FEMA.

Always very helpful staff!

Consistently helpfu. There when you need them

Treat everyone with respect and dignity.

Great staff and great service all around!

I just love Debbie State Farm she helps me with everything I would be so lost without her and without State Farm thanks guys.

Rebecca Sandoval State Farm office is always friendly and Willing to help.

Wonderful service friendly staff!

Great service great staff!

Great Friendly Staff well informed!!!

I have had my personal insurance with Rebecca Sandoval and her office for 15+ years and have never received anything less than the very best support and service from everyone I have encountered there.

Wonderful service and wonderful people