Wow what an awesome makeover! This store looks so much different and cleaner. It genuinely is fantastic it looked so beaten down before but the new layout is great! Employees are super helpful and very fun. Great attitudes and great prices. I wish they had more character wrapping papers.

Very nice staff when under pressure…Even though they are going through a remodel they kept the customers moving. I didn’t add bags to my order to carry my balloons out, I didn’t know they cost extra, the lady that was blowing balloons told me to just pay and then they were ready so I waited and waited she finally said don’t worry about it. I tried to give her cash so they could just ring up when it died down but she it was ok. I was there for a good hour, but I was also a walk in so I was fine, I knew it was gonna be a while because it was on a Saturday. The lady behind the counter was very nice and patient with a customer that was being rude. Kudos to the cashier for keeping a smile and dealing with extra people with attitude. Your store is gonna look amazing when finished!

They have had one heck of a remodel. So much room definitely went bigger on the balloon sales! They are still stocking the costumes but these masks were cool

Very limited supplies. I was very disappointed I drove out there. I ended up at Spirit and was much more pleased!

I went looking for items for a bridal shower and most of the shelves were empty. There is not much of anything in this store it was a waste of my time . So I had to drive to Irving to go to that party city.

They had redid the inside of this place it looked good but not much stuff in it but still love it

Called ahead to see if what I needed was there and they had it waiting for me so I could grab it and get in line. I really appreciated that since I was in a hurry. Lol

Its great but did not have many options for last minute summer grads. Otherwise great!

Wowww they had everything I needed all items where fully stock employees nice and helpful.. Keep up the great work management your team is also

The staff were very helpful and friendly. I picked up my order in just a couple minutes. Thanks!😊

They had exactly what I needed. Ask for help from more than one employee if the first doesnt help you find it. The first employee approached me but what I was looking at was not on the shelf and he said the stocker only works a few hours. Wouldve been nice if he had offered to check if they had it in stock instead of saying I can come back to the store at a later date BUT he was young, maybe new, and it didnt precisely serve the purpose I needed. I then changed my plan on what item to look for and looked but couldnt find it. I asked a different employee in passing to be sure I wasnt crazy and THEY DID HAVE IT.In total, I think I was approached/asked in passing by 3 separate employees if I needed help or found everything I needed. I approached 1 in a last resort and my needs were met. Since theres so many different but similar products the store customer support high levels prevented me from walking away to go to a different store (missing the product on the shelf).I can use these boxes to protect my Etsy crafts from being damaged in transit. I also bought fancy Thank you stickers. tissue paper, and note cards to include in my boxes for buyers. It was all right here at a very reasonable price. Because of you guys, I was able to ship my customers package same-day.

The ladies working were pretty friendly, and the place was clean. The other customers werent really acknowledging the social distance stickers on the ground. People were kind if bunching up. I didnt feel very comfortable here. I felt the workers could have controlled the crowd better. But, overall pretty good.

Slow service. The line was so long but they pointed me in the right direction when I asked for where something was.Though she was busy inflation balloons she was able to assist me which I appreciated. I found what I needed. I found that this party city was well stocked!!

My wife and I visited party city today our experience in the store was what it is normally up until we got in line and we had a person behind us asking about balloons and Oliva/the cashier informed him he would have to get in line to get balloons, he then got upset and started cussing. She continued to be professional with him letting him know he had to pay for the balloons before getting them filled, but he continued cussing. As he was ranting on to himself Oliva/the cashier was still being really nice to us. She honestly did awesome dealing with one of the rudest customers I’ve ever heard. She even gave us a smile and wished us a good day! Thank you Oliva and I hope you have a great day as well!

We were in Arlington and stopped into party city to get 3 balloons. The store was disorganized, messy, unstocked with large gaps in between product especially in the front. The front shelves looked like it had been ravaged by desperate shoppers with a time limit to empty the shelves on Black Friday. It was unpleasant.The isles were in disarray and not well organized. The few employees that I did see looked flustered and haggard. The line of people was long and the store appeared to be short staffed.Honestly, I just felt sorry for everyone since the store looked like the day after a party rather than able to supply you with decorations for the party.We left without purchase if our balloons and drove to the Mansfield Party City.

Greeted by cashier immediately. Clean store. Item was on sale that I needed. Checkout line was long.

Very clean store. I was able to go in, get exactly what I was looking for and come out. I like when I am greeted when I enter a store. Good customer service 👌🏾👌🏾.

Came in for some last minute ballons for my sons 1st birthday. A young worker named Bryanna was very helpful and getting the things that I needed. My son loved his first ballons and then are still floating and firm.

3 or 4 employees, lots of customers standing around looking towards the balloon area. There was no line lol it was more of a huddle. We all stood united and confused..as we watched this one ballon fill up with air by not 1 employee. Not 2 but 3. Very unorganized. This location needed 3 ppl to inflate ONE balloon and Im guessing the register was self checkout?

The employees sort of made me feel as if customers are inconveniencing them, it was busy so I don’t take it personally. When I went to pick up my order I had a much better experience.

They just need more staff tbh. The wait time checking out was worse than Walmart.

Didnt have the items I wanted but they are in the middle of rearranging the store.

I always go here for my party balloons. They had it ready for me on time and even went out of their way to be have the balloons ready the day before due to a schedule conflict.

Party city had great discounts and we rocked our outfits. Got a lot of compliments

Short staffed and waited in line for 45mins. No social distancing enforced. They are well stocked and clean store.

Love this place! They actually had some hard to find Moana decorations for way cheaper than amazon or anywhere online!

I have not had a bad experience with them, not even on a busy day.

Didnt have what I needed, the manager went the extra mile and called another store. Found it and even put it on hold for me. Great customer service!

A lot of different trinkets to choose from. Make any party happen at Party City

One person working the register with a line of people waiting. Could be better.

Manager is very rude. Wont help me because she need to close the store in 30 minutes and dont have time for customer.

Worst place ever! Very rude customer service with attitude problem! Will never return here again.

I have never been in such an amazing party store. It is huge and filled with just about anything you would need for a party. Plus the people who work there were really friendly and helpful!

Always a great place to find almost anything for your party and celebration needs.

THE WORST PARTY CITY I HAVE EVER BEEN TO!! They have the worst customer service— none of the employees who work here have any respect toward the customers. Definitely will be contacting customer service about my experience at this location! If there’s another location a little closer go to that one besides this one

I didnt find what I needed for my 3 year old birthday party i had to go to Dollar Tree and yes I found all that i needed in Dollar tree so disappointed 😞😞

I love this place every time I go in there I think to myself..... I could be a party planner..... and the rockie them music gets to playin

Unorganized, the workers cringe the moment you mention inflating a balloon.

Seasonal party items were sparse and did not match with online inventory stating the store had. I drove over 40 miles for something and wasn’t able to buy it.

Never been but will totally use them all the time

Failure to fly. Nice store, nice people. For extra life span on helium balloons, you spend an extra 15 cents per balloon..Normal flight time, the extra 15 cents gives them enough oomph to last 24 hours.Purchased at 4pm on Sat., they were on the floor at 7am Sun.busy day. No time to exchange at the store. Oh well, .who wants a bunch of balloons floating around looking festive anyway

👍

This place has everything thing you could need for all types of parties. All supplies are categorized making shopping simple.

Staff was friendly and helpful. Good selection.

If you take weeks to plan, or decide to have a same-day, impromptu party, this is the place to. We got the colors wrong and some items were redundant to the collaborative decorating efforts of others, but returns and exchanges weren’t a problem here.

Staff was super friendly, they have a huge variety of stuff, and its all reasonably priced. They also have hand sanitizer and masks!

It was clean. Organized. Friendly customer service. Glad this location is back open!

The curbside service took forever even though there was no one really there. After waiting, my husband had to go in.

Over priced and didnt have a friendly staff. 12 pencils for $2.99. Bulk packs of 6 to 12 items $5.00. I was very disappointed.

Had a certain time they was blowing up balloons

Everything you need for party is available.

It was great

I think I completely understand why and how Party City has closed stores. I was shopping, entered the store. Clean. I chose that place because I was looking for goodbye. Godd Luck or something to say Congratulations. Nothing like that. No help. I asked for help and got the I dont care attitude answer back to ask any Good Luck or Congrats. Answer was head shake no. Walking out the store a couple walked in asking about birthday decorations. Employee said no they didnt have anything like that and that couple without even looking down the aisles, just walked out.

Had a lot of selection for the party Im throwing

Balloons were perfect just need to work on speaking to every customer walking in and out!

I asked an employee, a lady with red hair if they had any other items I needed in stock. She barely even had the decency to turn and look at me. She stated they did not have any more in stock when I could clearly see some on the top shelf. I asked her what about the top shelf. She said she was busy with other customers at the moment that I had to wait. I proceed to wait about 15 minutes and she instead decided to help other customers that had asked for help after I asked her for help. Very poor customer service.

Party City is simple. You view your options of balloons on the wall, view your options through the aisles and then go to the check out line. Once youve communicated what balloons you may want on the wall and you have presented your items for purchase go to the same side but far left of the register, present your receipt and wait for your balloons to be blown up. Its that easy!! Every visit there is someone who is easily frustrated with the process so they huff, puff, and complain (and may even end up leaving) while I laugh to myself because its a easy stress-free process.

Horrible customer service! The cashier Anissa was super rude the moment I walked up. I was exchanging some things & handed her my receipt, she then looks at me & rudely said “do you have an email receipt?” I said I wasn’t sure & she told me to look & see if I did. I then said, “well I just handed you my receipt, why do you need an email receipt?” She then rolled her eyes & said “forget it.” Then 1 of the items I was purchasing didn’t have a barcode. She then tells me to go get another one with a barcode. So I walk over to get it & come back letting her know none of them have barcodes. She then calls an employee & they bring her a stand alone barcode. Why she didn’t do that in the first place, I’m not sure. An employee shouldn’t make the customer have to hunt for things, it’s not their job. Anissa was rude the entire time. Will no longer purchase from Party Ciry anymore, Amazon it is. Anissa has lost a Party City customer.

They were very helpful and knowledgeable. We needed balloons quickly and what not and their workers were very helpful and approachable! They really helped us out in a jiffy! Ty again!

Cashiers are very friendly and helpful.

So much to choose from for all occasions. Staff were friendly & very helpful

Very helpful and patient staff.

This location is the worst party city I’ve been to. The customer service there is horrible. The staff is rude and clueless. As I was leaving one of the other cash register lady was yelling at a customer to get his attention and I think that is so rude to be yelling at customers especially yelling over customers.

Party City saved the day when our non-Party City, online order didnt show up. Thanks, Party City.

Online I saw that the Bardin Rd. Store had several of what I needed for my ladies dress up party. Sure enough, they had it in store. Looks like Halloween just about knocked the store out, but the girls working there were really nice.😃

Good party supply store

Good variety and overpriced unfortunately.

Super friendly and helpful staff

Price are yes ridiculous higher

Party city is my favorite place to go in even if it’s just for candy. I worked here as a seasonal associate and loved it. The Gm is very nice and always tries to do her best even for the rudest customers. I’ve met lots of people here and learned a lot of things. If you were to go to a party city I would recommend this one in particular as the staff will go out of their way to help you. Lots of great items, select Disney themes for birthday parties. Wish there were more selections for a few items but overall it’s a great place.

Ordered online and picked up in store. Awesome. Saved so much time! 😃

Love this place. My go to whenever the kids have a character day at school.

Great selections of items at this party city and the staff is friendly and nice. They were knowledgeable in the products that they had on the shelves and made our shopping experience go very fast. The head exactly what we went for which was some Peppa pig plates. And we did not have to spend a lot of time in the store

Didnt have what I was looking for

Blew through in a big hurry to pick up champagne glasses for 140 people for my nieces wedding. Ariani was awesome and even left her register to help me gather them up in a flash. All while the store was packed with Halloween shoppers! Thank you so much Ariani for being amazing!

Good selection. The store is a little small for the way it is set up which makes for a pretty crowded experience. Especially during the Halloween season.

Easy to pick up my order from Party City!

They had an unusual balloon 🎈 i was attempting to find. Friendly customer service.

Very congested and under staffed

Good service

This location is iffy. Ive been here multiple times and seen employees all doing balloons and neglecting the registers and I have also experienced an employee answering phones instead of checking people out. Sometimes its quick and simple but a lot of times I go to target instead because I can literally wait 15 minutes to get someone to the register.

Looking for gender reveal decorations. It was hard to get things to match: different shades of blue and pink. And not much to choose from. We ended up getting silver plates and napkins to go with the few decorations we found. Very disappointed.

First time buying a costume from there. Amazed at how organized their process is. They handled a huge crowd with ease. Awesome!

Good place for party supplies and costumes for themed parties. I got nice decorations and very cute paper wear and table wear for France-Paris themed party. You can get helium ballons. Well stocked with different options. Staff was friendly.

Organized

I came to the Store to pick something They said they had I drove 30 min for nothing at all I will never come here again don’t recommend the company for anything

My husband was needing decorations for a co-workers 6th birthday. Of course, Party City had everything we needed at a reasonable price. Such a wide range of items and themes. This place is a must for party planning! It is also very well organized so you wont have to spend all day looking for what you need.

The halloween decor was nicely organized. So many options for everything and not just Halloween

Nice collection but not enough party supplies. Couldnt find any pawpatrol goody bags so had to settle for cups

I came to buy some gift bags but the store is big enough that I decided to ask where they were. The cashier was friendly and knew right where they were. She directed me to the right place and I found them immediately. I arrived at 8 on a Friday night in July. There wasnt much going on in the store, not a lot of customers, not a lot of cashiers, but I didnt have to wait. I walked up to the cashier and was helped immediately.

Its party city. Although art this location the staff could stand to be a little more inviting and helpful.

The shelves and walls were beginning to fill up for Halloween. A fun store and large for all your costume and party needs

Just about any party need can be meet here, whether its for a child, a grown-up, a banquet, or a just a small get together. Costumes and dress up accessories are available. For a busy Saturday morning they probably could have used more help to man the registers and the balloon orders. But I still didnt have to wait overly long to check out.

Had to put together a BIG birthday party for my husband and got everything i needed here. So busy, though, a little crowded.

The staff wasnt all that helpful. Took a while for someone to notice I was standing there wanting to know what aisle to find specific attire. Also, while checking out the chashier wasnt all that nice. Other than that the store had what I needed.

I love Party City! The one I visited that day I dont usually visit its not in my location, but I was glad I was there I put my order in for a beautiful bouquet of balloons got them the next day. The employees there were helpful.

A little messy but I think that may have been the seasonal change over. Overall, easy to navigate and had what I meeded.

Their process for balloons is confusing and the staff isnt very helpful. You stand in line by the balloons. They stand there blowing them up and are hard to get assistance from. When you do, you find out you have to get in the other line first. Luckily one of the girls was helpful when I needed it or the rating would have been lower. Been here several times with the same experience.

A true one stop shopping store for all kinds of partys .

Couldnt get anyone to help me with an item. I was told to just go to the website to find it. And they wonder why Amazon has so much business and great ratings!!!