Decided to replace 21 year old (2 zone) system last April and got 3 bids ... worked with Kevin to navigate all of the many variables needed to make a good decision and finally decided to replace everything including zoning system, ducts, and all mechanicals. He got me well informed on value of installing a two stage compressor for great energy efficiency and worked with me for a final quote that met all of my needs. Kevin was very communicative throughout install process and sent the install foreman out in advance to review the complex job. They put four installers on the job and were completed in two days. This new system performance has exceeded all of my expectations ... my house is much cooler and my energy bill has been significantly reduced. These guys at Toms are All Pro.

I had our system replaced by Toms several years ago and the guys and customer service was excellent. When our daughters system finally gave up, just made one call to Toms. Once again we were super pleased with the whole process from buying to installation. Hopefully we wont have to replace them again for years to come. When that time comes, Ill call Toms.

I will start with positive firstTom’s got me a good quote sooner than I could even get other companies to get back to me about needing a new system. Presented me with two options that made the most sense for our situation. Showed up as scheduled always. Were in and out and we had a new system in 5 hours on install day. Workers were polite and as quiet as they could be. Explained everything to me that I needed to know about the equipment. Overall great work.Now the negative (reason for -1 star)There was absolutely NO clean up done after the air handler install. The attic was a complete mess of trash from the install. 20+ self-tapping screws laying around on the floor up there. The hangers from the old system cut and left dangling, attached to nothing. Cut wires, zip ties, and PVC scattered about. Enough trash to fill up a 5gal bucket. OSB from where they installed a new return vent (for free, I should add) just tossed aside into the insulation. They put a foot through my OSB flooring and just tossed that aside. Did not mention this to me.Happy with the overall HVAC work but the disaster that was left in the attic is incredibly annoying and borders on disrespectful.

Very good upfront prices on new units. I knew I needed them at 20.years old units. However most important is service and support.Very prompt on service calls. I could go on but they stand behind install with inspections and prompt response to any service concerns. Felt like I got priority on how quick they called back and rolled a truck.

Weve used Toms Mechanical for more than 25 years in 3 different houses to service our A/C and heating units. They cleared a clog in our A/C lines yesterday. Chris and Andrew were both polite, diligent and resolved the problem promptly. I highly recommend Toms Mechanical!

Michelle is an exceptional employee! She was very responsive to my circumstances with my unit leaking. So informative and professional. In addition to ensuring I was informed every step of the way she was personable and genuine. In dealing with a bad situation with my A/C, she made a bad situation better just through her communication skills and knowledge. Toms Mechanical is lucky to have her customer facing and representing the residential service team. I would hire this person in a second for her Customer Excellence!!!! A sincere thank you for getting me services as quickly as you did and following through with next steps. Kudos to Michelle and Toms Mechanical! Arlington, Texas

I had a great experience working with Allen. He was prompt, thorough, honest, and professional. I was so impressed with the service and felt valued as a customer.

Best experience with an HVAC company since I moved to Texas 11 years ago. Prompt, professional and quality work. I highly recommend Jimmy if you need your system serviced or repaired. He was awesome. If you need a new HVAC system ask for Kevin, he’ll do what’s right for your home and sell you what you need not what makes his company the most money. Both honest guys. I highly recommend this company.

Josh was on time, professional, and informative on the issue we had with our system. He provided options and discussed both pros and cons of each one. I would call Tom’s Mechanical again based on his representation of the company.

Chris did an excellent job with our preventive maintenance service. He explained how our air vents were installed incorrectly by our painters and found some crossed wires from our recent new thermostat installation by our new security provider. He took the time to answer our questions and explained all the work and the result after he was done. Chris was friendly and was very professional!

The reps to book a engineer to come out do not seem interested in doing anything to help or drive business for Toms. I asked about a few services and was told their department did not handle it and was told i would have to call back instead of transferring me or helping me with what I needed. lost thousands of dollars of business because of failure to communicate

Day 1 (1 Star Review)No call, no show for AM appointment.Called them to see whats up and set an afternoon appointment.No call, no show for PM appointment.___________________________________Day 2AC Tech Chris came out and did a great job. Added 2 stars.

Very professional treated w respect and out did themselves by fixing my AC fast and helped w pricing.

Tom’s Mechanical is the best. Jesse and Romero are terrific installers. Great guys. Kevin, our salesman was great to work with. They’ve put in 2 units for us and their work is outstanding. And fair pricing!

Jimmy was polite, professional and helpful. The work was completed in a timely manner with all charges being explained fully before I agree to the work.

One of our A/C systems stopped working. As we were shopping to replace it we had a death in the family. We knew this would be a problem as parts and supplies for an A/C replacement are taking longer than normal. One of the quotes we received was from Brian at Toms. When we followed up and explained the situation he reached out to another client and was able to get us an new A/C installed in a couple days. I cant say how much my family and I appreciated Brians kindness and efforts to help at such a critical time.A big thanks to the other client as well who was willing to wait a bit longer for us.

Used for plumbing services. Sink and faucet replacement, disposal and another faucet in Bedroom bath.very few problems, which were fixed in a timely manner

Very knowledgeable and saved us from buying a new unit, which was highly recommended by a different company.

We love this company. They installed 4 new units in one day!! There maintenance crew is always pleasant and professional. i would highly recommend this company.

Michelle & Frank were very professional, with a true sense of providing the quality of service Tom’s Mechanical would want their employees do. Can’t say enough good things about themPlease pass this message on to them

You can’t go wrong with these guys. I appreciate the professionalism from everyone we’ve dealt with. I have an 81 year old home and the air conditioner/heater has never run better since Tom’s has been overseeing it! Give them a call- you won’t regret it!

Toms Mechanical service representative, Frank, came within a half hour of the emergency call on our heating unit that was not working on the coldest day in at least 2 years. While he was not able to repair it, Frank was very professional in his analysis of the problem and told us that the unit was working fine, it was an electrical issue and that we needed to contact an electrician. We appreciated Franks honesty and professionalism. If an issue pops up again in the future, we will definitely contact Toms Mechanical, Inc. After our experience this time, we trust them to be honest and trustworthy.

After other companies were unable to locate the issue, I decided to call Toms Mechanical. Luis showed up right on time and diagnosed the issue correctly on the first try. The repair was completed quickly and in less time than expected. Highly recommended.

Tom’s Mechanical is still the best company to me! A year later and a new AC system in my son’s townhouse today. Again I went with Tom’s Mechanical, Inc. I never seem to be disappointed by their prompt and professional service. Brian their Salesman did such a professional job in helping us pick a quality and proficient system for my son’s townhouse. Allen who came out to do our extremely delayed spring checkup previous to finding out our AC was not worth repairing was so efficient and conscientious. He was honest and professional too. I did not feel like he was going to get me to pour money into something we weren’t sure could be fixed. Thus the reason for a new unit. The three men who came out today to install our AC unit (Anthony, Brian & Chris) were on time and very respectful and hard working. They cleaned up behind themselves and were very professional. I must say I have used Tom’s Mechanical twice for an AC unit and for all my plumbing needs. Every time I have used them I was more than happy with the service I received. I highly recommend this company and give it the highest rating. Thank you Tom’s Mechanical! Joanne Gaydos

I was a victim of the recent ( 2021 ) freeze and had a water line to my kitchen sink rupture. Getting a plumber was almost impossible. I called Toms Mechanical, and through very good time management and dispatch perfection, they were able to get to me in under 24 hours. The Plumbers who showed up were ready to fix my pipe, had all the parts they needed, did the job with one visit, were very professional, showing up in masks and booties even. They were in and out in under 20 minutes, and the call was complete with no call back required. The price was very fair, and I would HIGHLY recommend them.

Frank Morin & Eric Soto the employees of Tom’s Mechanical (and any others) are very qualified, friendly, knowledgeable, respectful and keep me informed during routine maintenance. I highly recommend this company we have used them for years.

Now I know why Tom’s Mechanical has been in business so long, it’s at least partially due to their great customer service like I received from Michelle today. She went out of her way to help me with an issue with an off brand piece of equipment I had installed last spring even though they were not going to get any business out of the deal. That’s old fashioned customer service and I really appreciate it. Thanks Michelle

I tried a company that had a lower cost for bi-annual maintenance but came back to Toms. The other company always tried to upsell me, but I trust Toms to identify ONLY the items that truly need to be repaired/replaced.

Toms Mechanical has always given great service to us at Lamar Baptist! They always diagnose the problem and fix it quickly. All of the techs they have are very professional, however Anthony is the best they have at Toms. He is always courteous and knowledgeable about any issue. There has never been a problem he cannot fix. One of the best employees at Toms!

LONG REVIEW!! Our house was built in 1999 and had a very basic Goodman AC, Coil and Heater system. We have had at least three compressors replaced and a coil over the last 18 years through our home warranty company. In September 2018, we finally decided to replace our outdoor compressors and coils. Something this expensive required prayer and research. Using Angies List, I contacted five different local DFW contractors. Since I am in sales for over 20 years, I can read through salespeople/companies really quick. To me the sales person is the face of the company and the product. Two companies didnt bother coming to the house, but chose to email their bids...bad move!Of the various companies/sales people, Kevin Kulesza with Toms Mechanical is the only salesperson who approached the sales process with sincere integrity, professionalism, expert guidance and made it clear his company has the expertise to ensure I have a great install. and support. I did my research on Toms Mechanical and I was impressed. We all see the companies advertised on TV but to me the best advertisement is satisfied customers.Steve worked with me to ensure I had the financing with Wells Fargo and we agreed on the Trane system. Kevin was so good and I trusted Toms so much that I agreed to replace my furnaces as well (an easy up sell, once trust is established)! Kevin was on vacation during a weekend and responded to my text messages that we chose his company.When the crew arrived to the install, it was amazing to watch this team with two big trucks disassemble the old system and then install the new units. Each individual were like members of the Navy Seals....each experts and very personable! I am very pleased with the work done by Toms Mechanical and highly recommend them over any other company in the Dallas Fort Worth area.By the way three companies who provided bids for my business followed up with me, after the units were installed! One company asked if it was the price that made the difference as to why I selected Toms and I said, no, it was not the price, it is the people! Thanks Kevin for an awesome job working with me from being a prospective customer to someone who has a system in production!

They were here within 2 hours during the snowstorm. Luis and Eric were very professional and replaced the motor and had our system up and running in no time. Wonderful service!

Well Tom is installed a new train air conditioner for me in 2014 and my experience was very positive at that time. Since then my new air conditioner, along with radiant barrier in the attic, has drastically decreased my electric bill, so mission accomplished. Last night I noticed it wasn’t cooling at all and I dread the thought of spending the night without air-conditioning. But it wasn’t that bad. We made it through OK. So early in the morning I called Tom’s to see if they could get someone out to take a look at it for me. I said certainly through a chat session that I had, which was very convenient and quick. The problem was they said it would probably be this afternoon before they could get someone out. So I pulled out all the fans and got them ready for a hot day. Low and behold at 10:30 AM I got a call saying Joshua was on his way. Praise the Lord. As it turned out, it was nothing but a inexpensive part that he had on him and replaced it quickly. The price was very reasonable and I was happy it wasn’t more. Joshua was great, he even laughed at my jokes. And just performed perfectly. I would suggest for anyone who is afraid of air conditioner service to call Tom’s. I don’t believe there will be disappointed. Thanks guys

Josh came in & diagnosed & repaired two problems. He was very knowledgeable & professional. He noted that we were still under warranty luckily for us. Highly recommend Josh & Tom’s.

Responsive, professional, trustworthy. I am a returning customer because they have earned it.

Luis came out and repaired a AC unit PVC drain pipe damaged with the recent freezing weather. He also unclogged the pipes for both the up stairs and down stairs units, added protective cutoff power switches to the drains should they backup in the future, and performed maintenance on both AC units. Luis worked long and efficiently and did an excellent job and I highly recommend him and Toms Mechanical for anybodys HVAC work.

The HVAC Tech was professional, respectful and organized. Ive use the for years and have never had a bad service or installation call.

I am very satisfied with Kristins service. He was very polite and thourough.

Our Technician David was highly professional and very informative, I’d have no problem using their service in the future. He actually listened to my wife and Myself. A++

From the first call to the last moment this company did everything they promised. Our new system is very quiet. Thanks Again👍

Love Tom’s Mechanical! Always get the best service. They are very professional and make sure you clearly understand all of your options. Highly recommend!!

I had four companies come out to my house to give me bids for an HVAC system. Kevin Kulesza, the sales rep from Toms, was the only one out of the four that sat down with me first, before looking at my system and just educated me about HVAC systems. Consequently, when the other three companies came out to my house, I was able to ask them questions, solely based on what Kevin told me. Additionally, the next week, my husband and I were sitting down, comparing all of our options and Kevin just happened to call us. He answered all of our questions. Their crew of four people showed up at our house on time. They introduced themselves and got to work. I was impressed with their work ethic and pleased with the results. I really like the thermostat that they installed. We also chose to have our ducts cleaned and installed an air purifier. Toms offers financing but I chose to use two credit cards with 18 months, zero interest and that counted as a cash sale. Thus I got a discount for that! I also got a discount for being a senior citizen and my unit qualified for a rebate! Many of my friends asked me if I went with the lowest offer. My answer was no. I went with Toms because of their reputation (many people in my neighborhood use Toms) and because Kevin was just so knowledgeable. He has been with Toms for fifteen years and that in itself says a lot about the company! I feel confident that I made the right choice.

We are very excited about the air scrubber.

Tech did an outstanding job and was very professional. I would recommend Tom’s Mechanical to all my neighbors.

Luis was great - clearly very honest and knew what he was doing. Took the time to explain everything clearly so we knew what our options were and could make a good decision. We appreciated that he was not trying to hard sell us. Our old company is now out of business- we are delighted to find a new company and new service tech we can trust!

Roger was fantastic to work with. Very professional and efficient in repairing our unit.

He took time and checked my heating system and was very polite and took time to check thermostat and make sure everything was running before leaving my house. Thank you so much

The repair was scheduled fast.. first thing the day after I called.The repair person arrived exactly on time.He was pleasant, quick, and efficient.Gave a cost estimate before beginning..Explained everything and answered all my questions.I will always use Toms

Toms Mechanics was able to send a technician to our house in record time. The tech, David, arrived with a mask, gloves and booties, respecting both the Covid guidelines and our house, and was genuinely fantastic! He entered our sweltering attic, performed gymnastics to climb over the duct work, and fixed our problem. David then took the time to discuss the repair of the fallout inside the house. And the cost for his superb service? $76, the cost of the diagnostics. I will definitely use this company again, and hope that David will be assigned our service order. Thank you David.

Toms mechanical was spot on from start to finish! Installers Ramiro and Jessie did a great job.All the crew did. New HVAC duct cleaning, all is good at our house.I highly recommend.

Our A/C unit quit working Saturday night. Tech Luis came out Sunday, checked the system out, made recommendations & then repaired the problem. He went to extra lengths to clean and service the system. The following day, I thought the unit had quit working, Tom’s Mechanical sent out Tech Eric who re-inspected the system, and found nothing wrong. The unit was simply trying to catch up with the warm temperatures in the house after having been shut off for 24 hours. Eric adjusted the fan in the outside unit for better efficiency. We were charged on Sunday for the repairs, but not the follow up apt on Monday. Both Luis & Eric were proffesional in their appearance, repair explanation, work and conduct. The unit is cooling once more and we’re happy! Thank you Tom’s Mechanical for sending qualified A/C tradesmen.

We appreciated the professionalism and well thought out plan to service our AC. Eric diagnosed the problem, came back with Luis to add an air return and change the drip pan. Made sure I was happy with the location of the air duct/grate. Very nice and considerate guys.

David, the Technician, arrive precisely at the time I had an appointment for. He diagnosed my problem of no air blowing. He showed me pictures of what needed service. David worked efficiently and we soon had cold air blowing!! I recommend Toms Mechanical for your needs. I give 5 stars to our Technician David

Frank was great at his job and such a nice man! He was very thorough and efficient. Patiently explained all we needed to know. Used careful technique to keep us safe from virus. Toms people are all like this, I find. The company has a wonderful work ethic.

I wanted to provide feedback I received after posting a 1 star review. The owner of Toms called me and apologized for the miscommunication. He stated this was corrected immediately upon reading my post. He was truly sincere in the apology and cares about his business and their customers. With all the businesses Ive dealt over the years I have never met an owner or manager that takes this much pride in their business to include their employees and customers. I only wish I was within the service area of Toms because between the reviews I read previously and talking to the owner I would definitely use them. Just by the owner reaching out to me makes me feel as if Im more than just a number to them. Thanks again for the consideration you showed me and hope the best for Toms.

Ive had Toms replace my A/C and a broke sewer line. I cant say enough about the great job theyve done! In both cases, they left my house looking WAY better than when they got there. Ill be using Toms for anything I need in the future. Id recommend 100%!!!

Fantastic company! Really good quarter check up and they notice things not many look for! Exceptional work!

Frank Morine was an excellent tech and did a first class job. I have been using Toms for more than a decade. Always timely excellent service and workmanship.

Very knowledgeable and explained the work that was being done. My ac unit is only two years old and offered to honor warranty if the part was under warranty without me even asking them to. Will definitely be using them in the future.

Alan was amazing, professional and explained everything

I have used Toms for years and they are the best! They are very responsive, on time, professional, very knowledgable, never high pressure sales - they give you the problem and proposed solutions and its up to the customer. Prices are reasonable and well worth the service you receive. Dont hesitate!

Great friendly, efficient service

Our A/C unit was 25 yrs old. It lasted so long due to Tom’s Mechanical coming out each Spring and Fall for years to do maintenance checks. Last Friday was the end of our unit. Tom’s Mechanical were out Monday morning to put in a new unit. They got it put in quickly and had us cooling down in no time. They are always friendly and professional. We highly recommend them and we won’t use anyone else for our service. Thanks Tom’s Mechanical for your great service over the years.

Their techs are always knowledgeable and friendly. Today they made sure their tech was save entering our home. He came prepared to let us know we were safe with him entering. They are just an excellent customer service first company.

Ive used Toms for many years now. They hire excellent technicians and I have always been pleased with their work. When I had bids on replacing my units, I asked a ton of questions and Brian was very patient with me. Toms competitors wanted to get in and out as fast as possible and really seemed perturbed I was asking so many detailed questions. It was easy to choose Toms.

Excellent service- we have used Tom’s Mechanical for 10 years.

We had an AC unit go out in August. We had 4 different companies give bids and give recommendations for the type of unit that would be best for us. A friend of mine who used to do HVAC repair work recommended Toms as a company does the installation work meticulously well. I had heard that the installation work is just as important as the unit you purchase itself . Kevin, our sales rep from Toms Mechanical was the most knowledgeable, professional and helped us make the right decision without being pressured at all. Big kudos to Kevin. The installation crew was on time and had the job done on schedule. Very pleased.

I received a very thorough inspection and service for my HVAC system at my business. Very professional!

Tom’s Mechanical is truly a 5 star business.They were willing to quickly inspect an issue with my cooling system although i was not a regular customer. After scheduling the appointment within 24 hours of my call, their technician David arrived on time, was polite, extremely efficient and defined the problem in words i could understand. Additionally, I received a call from their office letting me know he was on his way.I have become their newest customer...and only wish they serviced electric, plumbing, home repair, and painting issues!S. Smith

Frank was the best, gave me actual advise about what we needed after listening closely to how we use our house and understanding our systems. He has been with Toms for 12 years and his experience shows. Pays to work with contractors that have long time employees who know their business.

My AC stopped blowing cold air yesterday evening and I called Tom’s Mechanical at 8:00 am the following morning. As usual, the staff that handled my call was friendly, professional, and fast. They gave me a two hour window for when a tech would contact me. I actually received a call from the office earlier than the time specified to see if us was available earlier, which was fantastic. The tech, Erik was well dressed, professional, and friendly. He listened intently to what I was experiencing and then went to work. He came back shortly and explained in layman’s terms what the issue was and the cost associated with said repair. He made the repair quickly, tested the results and we settled up.If you need any HVAC work, I would highly recommend Tom’s Mechanical. Every time they are out, every single tech has been presentable and professional. Their office staff is always top notch and in a world where it is tough to find fair and reputable companies, Tom’s Mechanical is one of them.

I have used tom’s mechanical since the 1980’s. They are consistently beyond good in everything they have ever done. Used them for both HVAC and plumbing and will do so again.

I had had 2 other AC companies out before Toms and both told me that it would be a new unit the only thing that made me get the last input from Toms was the fact that they told me everything was busted. The motor the compressor and the capacitor this system worked just fine until 2 days before that so it was a bit suspect that it all just break at the same time. Toms came out and within 15 minutes told me what was wrong and got me an estimate which was thousands of dollars cheaper and got my ac working in 2 hours. What really struck me was the honesty after the other 2 companies lied.

Toms Mechanical always provides me with competent and timely service. They installed my Trane A/C and gas furnace seven years ago and we have maintained a service contract with them ever since. Toms is a well run company, competent, fair priced. I highly recommend. Erik performed the Fall service on our system today and he was very professional, thorough, and efficient, as usual.

I’ve used this company for many years. They are honest and very professional.

I have used Tom’s Mechanical for over 20 years. Their technicians are very competent, responsive and cautious with your home. I cannot remember a time that they did not meet their commitments on appointments, cost and service. I use their annual maintenance program and appreciate their priority service. All of their required repairs and attention to preventative maintenance/repairs is very top class.

Was very pleased I was able to get an appointment on the weekend. The technician showed up about an hour prior to the appointment. He as able to diagnose and restore my air conditioning system to a working state in about 30 minutes. He was knowledgeable, answered several additional questions I had and very courteous. High marks to Luis!

LONG REVIEW!! Our house was built in 1999 and had a very basic Goodman AC, Coil and Heater system. We have had at least three compressors replaced and a coil over the last 18 years through our home warranty company. In September 2018, we finally decided to replace our outdoor compressors and coils. Something this expensive required prayer and research. Using Angies List, I contacted five different local DFW contractors. Since I am in sales for over 20 years, I can read through salespeople/companies really quick. To me the sales person is the face of the company and the product. Two companies didnt bother coming to the house, but chose to email their bids...bad move!Of the various companies/sales people, Kevin Kulesza with Toms Mechanical is the only salesperson who approached the sales process with sincere integrity, professionalism, expert guidance and made it clear his company has the expertise to ensure I have a great install. and support. I did my research on Toms Mechanical and I was impressed. We all see the companies advertised on TV but to me the best advertisement is satisfied customers.Steve worked with me to ensure I had the financing with Wells Fargo and we agreed on the Trane system. Steve was so good and I trusted Toms so much that I agreed to replace my furnaces as well (an easy up sell, once trust is established)! Steve was on vacation during a weekend and responded to my text messages that we chose his company.When the crew arrived to the install, it was amazing to watch this team with two big trucks disassemble the old system and then install the new units. Each individual were like members of the Navy Seals....each experts and very personable! I am very pleased with the work done by Toms Mechanical and highly recommend them over any other company in the Dallas Fort Worth area.By the way three companies who provided bids for my business followed up with me, after the units were installed! One company asked if it was the price that made the difference as to why I selected Toms and I said, no, it was not the price, it is the people! Thanks Steve for an awesome job working with me from being a prospective customer to someone who has a brand new Trane system in production!

I’ve worked with Tom’s Mechanical in Arlington for several years now and I have to say that that have always put me first, worked with me to find cost effective solutions and always provided experienced technicians. In a word, I trust them to not only do a good job, but to be thorough and to do right by me, their customer.

Was told by Shawn that I was banned.? Wait you installed a air handler unit. Which, you told me the air handler was the same fit for the new ac unit outside. Well it kept blowing fuses, and not working. Four times your guys came out. The outside unit was under warranty, so now he won’t Honor the Warrant on the air handler. I called to have service done on both units. Which since, your last service the unit has been working just fine. If you can’t Honor or correctly install a unit, than get out of the business. DONT RECOMMEND TOMS HEATING AND AIR. BERKEYS AIR CONDITIONING IS WHO I AM RECOMMEND

I love Toms Mechanical! I have been using them since I bought my house back 15 years ago! I have the yearly maintenance plan and it covers 1 springtime checkup and 1 winter checkup! Its so worth it! If anything goes wrong or goes out they usually can come out the next day and I get 10% off parts if needed because of the maintenance plan! They are the best as far as customer service too! Id recommend them to anyone and everyone!****UPDATE****I am having to purchase a new unit after 17 years because it finally went out. The good news is that not only did they come out that day but the manager Josh Wallace brought me a portable ac unit that I can use for a week until my unit is installed! I cant tell you what a lifesaver this is! The customer service from Frank, Kevin and Josh is TOPNOTCH! I recommend them to family and friends all the time! Hands down the best around DFW area!

Erik arrived on time and quickly determined the problem with our HVAC unit. He provided quality service and recommendations for maintenance and improvements. We appreciate all that he did and will call him in the future.

Jimmy Hixon was the service supervisor that serviced our system. He was professional and courteous. Jimmy was the perfect example of exceptional customer service. We are very pleased with Tom’s Mechanical and will recommend anyone needing air conditioning/heating service to call them. Thank you.

The technician, Jimmy, did an excellent job of thoroughly checking our two A/C systems and then advising me of their conditions. Im very happy with his work and will continue to recommend Toms Mechanical. I have never had a negative issue in all the years this company has taken care of our needs. Thanks again, Jimmy!

I reached out to Tom’s after 6:00 pm on a Tuesday with an emergency as part of my ceiling had given out and I was worried it had to do with my unit. I was able to talk to their after hours service within seconds who immediately sent a message out to their technician Luis Gil. Luis arrived promptly 20 minutes later with a big smile and willingness to help, within minutes he identified that the issue was my water heater and not my unit and proceeded to shut the water valve and turn off the switch to the heater in order to avoid additional damage to my ceiling. I can’t thank Luis or Tom’s enough for being there for me when I needed it most! This is an outstanding company with even more outstanding technicians! Highly recommend!

Toms Mechanical is a great company. Professional from the office personnel to the tech that comes to your home. They are always friendly and very knowledgeable. Always answers your questions and very helpful explaining your needs now and in the further. I would recommend them to anyone needing an a/c or heater repair or replacement.

Frank was open and honest on his findings when he did a diagnostic on my ac unit. He gave me choices without pushing as salesman but as true technician.I feel very confident to sign up a maintenance agreement to help me over years. I am very glad to find a great company to work with. I am person who be with them for long time just like my insurance.Jesse

Always on time. Always wonderful. Always helpful and always explains everything they’re doing. We’ve been customers of theirs for years and we recommend them to all our friends.

The ac tech Louis was very helpful and knowledgable. Fast service! Came out late at night and repaired quickly. Recommended. A++

The technician was very thorough and answered my questions.

Exceptional customer service! I was able to have someone come out within hours. I’m very pleased and have used this company twice so far. They are honest and easy to work with.

ULTRA QUICK RESPONSE & COMPLETED AC REPAIR ON A SUNDAY EVENING! TRULY AWESOME!!Our main AC unit stop working late yesterday (after 5pm on a Sunday) it was still over 100 outside and the temperature inside was climbing rapidly. I called Tom’s Mechanical, as well as several other companies who also advertise 24/7 emergency service. Luis Gil from Tom’s Mechanical called me within a few minutes to let me know he could be there within about 45 minutes (wow).Luis arrived early (another WOW most of us don’t see from service appointments), he was dressed in a clean pressed uniform, was polite, professional and pleasant, and got right to work. He diagnosed and fixed the problem and while doing so found a capacitor that was close to failure (reading at 80% below it’s rating on the meter). I asked him to replace that as well and am certain it avoided a future outage and problem.This was as good an experience as a person can have (when the AC is out and it’s 100 outside)! I highly recommend Tom’s Mechanical and their tech Luis Gil. I will definitely be a customer of Tom’s in the future and will recommend them to my friends and neighbors....and I hope I can request Luis as my tech for future needs.PS: only one other company of the several that I called even returned my phone call and they called back while Luis from Tom’s was already packing up his truck to leave after having successfully completed the needed repairs. Needless to say I let the call go to voicemail. Hats off to Luis and Tom’s for an excellent customer experience and a job well done!!!!!!

We have used Toms Mechanical for about 1 year. We just had them come out to check our A/C system and found out we had to replace it. Even though this can be a hard and stressful process, Toms has made it smooth and stress free. Kevin came out and did all of the estimate work with us and patiently answered all questions we had. The team came out today to fix everything and all installers, Ramiro, Jesse, and Vicente are more than friendly and professional. Ramiro was who we communicated with mostly today and he was polite and thorough the entire time. Jesse walked us through the new thermostat and showed us everything there was to know about it, TOUCHSCREEN! So high tech! The whole team worked efficiently and were communicating with us all through the process. I am so glad that we have a company who is trustworthy and who we are able to rely on when things like this happen. We have had the best experience with them, will continue to use them, as well as recommend them to all friends and family.Overall, I would say that Toms number one priority is customer service and it makes a world of difference!Thank you so much Toms Mechanical!!!!!!

Luis with Tom’s Mechanical was very friendly and knowledgeable and answered all the questions I had. Very respectful and didn’t try to sell me on anything. Came and did what I asked and did a great job. I would recommend these guys!

Reliable. Louise arrived early and performed well. Very knowledgeable. Took pictures of what he found in the attic system and outside (in the freezing and rainy weather) units. Great annual check up program. Good company and great service guy. Warranty work performed without question. Nice to have a trustworthy company to work in our home. Thank you, Toms Mechanical!

It was perfect. I called in the morning and they got to me right away. The technician was knowledgeable and was able to communicate to me what he found, what my options were, what the pricing differentials were, what the repair timeframe was. He was thorough, quick, polite, and just overall excellent. I signed up for the yearly maintenance plan of which I was not aware but which he presented. I was relieved to do so. Well done.

Always a pleasure to see Jimmy, he is very thorough and effectant. Was referred to Toms Mechanical a few years by our old AC/Heat Tech and its been the best referral. Thank you Jimmy & Toms

Toms recently installed a new heat pump system for us. They completed the job on time on the date they promised. Workers were very professional and courteous. We had a minor issue after the install and they were very fast to come out and fix it. I recommend them and I feel confident using them going forward to maintain our new system.

Toms Mechanical is the best! This is our third house that they have replaced the units in and it has always been handled in friendly professional manner. All of the technicians and office personnel have been easy to work with and have always gone above and beyond. Thanks to all of the people who work for them!!

Toms Mechanical installed my air conditioner about 10 years ago and since then I have subscribed to their program where they come every 6 months to make sure all is well with this. Their technicians who come out every 6 months are super nice and respectful. If I have any questions, they answer them, they are very efficient and are always nice to talk to. The person who answers their phone in order to make an appointment is also very nice when I call. Im glad Toms Mechanical was referred to me by a friend many years ago and I would sure recommend them.

I called after hours due to my AC going out. Toms mechanical after hrs reps had a technician call & setup an appointment pretty fast. Eric was the technician that came out. He was informative & thorough. He had my unit back up & running within no time.