The team at Crown City Orthotics and Prosthetics has always taken incredible care of my family members. I could not recommend them more!

I’ve been a patient of Crown City Orthopedic for over 15 years . The Team is by far the best O&P practice you will ever find in the San Gabriel/ Los Angeles area. They treat their patients with utmost care and respect. I highly recommend this place to those who are in search of better treatment, care, and overall value.

Helpful and friendly staff, willing to go out of their way to help solve any issues that may come up.

This is the first negative review I have ever written, and trust me, it took some pretty horrendous service to compel me to write one.  I was referred here by my 18 month-old daughters pediatrician because my daughter needs special shoes to address the severe inward turn of her feet. When we arrived, we waited a long time for the doctor, who was very nice, to spend a few minutes measuring my daughters feet and then telling us he would place the order for her shoes and a bar she will wear between her legs at night. He said they would be ready in a week or two and he would explain everything at the next appointment. As we were leaving, I asked the receptionist if we needed to make an appointment and she assured me that I didnt, they would call me when the items were ready. After a month passed, I called to see what the status was. I was beginning to worry as my daughter is continuing to grow and her problem is continuing to worsen. It was a Monday, and the receptionist (didnt get her name) told me that the request for the items had been sent to the insurance, however they had not yet received the approval. I asked if I could help by calling the insurance and she explained that the doctor put in the request and she couldnt see if he had sent it to my medical group, Healthcare Partners, or directly to the insurance itself. I asked her when the request was submitted and she said she didnt have that information, but recommended I call back on a different day and the doctor would be there/have the information. I called back three days later on a Thursday (today) and told the receptionist (Ray) I was following up regarding my daughters insurance authorization. She was extremely rude and obviously wanted me to get the hell off the phone as evidenced by her irritated tone, repetition of words (as if I were stupid or not listening), and the way she abruptly hung up the phone without saying goodbye or thank you. I asked her if I should call the insurance company or my healthcare group and she just kept repeating theres no way to expedite this and youre at their mercy. When I asked her how long it normally took, she just kept repeating youre at their mercy (the insurance company). I asked her if my daughters foot would need to be re-measured as it had now been over a month since her foot was measured and I was concerned about the items fitting correctly (assuming we ever receive them) and she irately  answered that they dont usually remake molds. During this entire process, my daughters physical problem is not being treated and may be worsening, which is infuriating and deeply upsetting as a mother.  These people dont care and arent competent at their jobs. They are so bad in fact, theyve driven me to write my first negative yelp review in order to warn loving parents who care about their children to seek professional and  considerate care elsewhere.

Friendly, helpful staff. Five Stars!

No one answers phone call during business hour and no call back after 3 messages were left. Had to chase after them for orthotic pad made over month ago. Terrible attitude at the front desk.

Thinking last year’s unpleasant experience was a fluke, I decided to go back to CROWN CITY ORTHOPEDIC again this year as a reprieve or something for my orthopedic shoes.It all starts with the two parrots at the reception. The arrogance, and lack of common sense runs rampant here. Took over two months to get the insurance paperwork done before they would even make an appointment. And another two months to receive the orthopedic shoes that they just buy from a local supplier 3 miles away.Even after receiving my prescription via fax from one of their referring orthopedic surgeons (via my primary care giver) and subsequent scan of the same, the ignorant parrots questioned validity of Dr’s signature even on the original prescription, and supporting documents from my primary care giver. (Which I had to take to their office in person after 4 trips to my doctors)Now the fact that the shoes do not fit comfortably, or are of a very low quality is another story for another night. Just waiting to see how much they overcharge my insurance company for this junky pair.Total lack of professionalism, with arrogance, providing a sub-par service/shoes.