Were current customers of Aire Serv of Pasadena, and have always been impressed with their level service! Very professional, excellent customer service, reasonable prices, well trained, experienced, and knowledgeable staff. Do recommend them!
Thought appt time not fast took 3 days to get a time, the personnel that came was very professional. Took the necessary step to figure out issue one by one and fixed my AC. Had another company that came on same day, but couldnt fix, then came again next day, said AC computer board dead. Luckily waited for Aire Serv to properly, professionally, take the time to figure out problem. No computer board issue just need delicate reset on the samsung AC system.
We have been customers for several years now and the service from Aire Serve of Pasadena is the best by far. We just had a new AC unit installed about one week ago and the work they performed was flawless. If you want a quality team to support your AC needs go to these people.
Frank was very good & honest regarding my thermostat. He put the new one in that I bought & checked my AC.
Really professional. Efficient, offered me options and kind.
Top notch - always responsive and the best customer service. I would highly recommend Aire Serv and their crew.
We have used AireServ of Pasadena several times now and have found them to be honest, professional, courteous and responsive. Their work has been consistently excellent, and the technicians take great care to make sure you are aware of what is being proposed (and what it costs) before they perform any repairs. Communication is also a plus. You get notices to confirm appointments made, reminders before the date, and a call when the technician is on the way. Their pricing is fair and reasonable, and there are no got ya moments, as everything is explained clearly and carefully and you must agree to anything before work is done. Highly recommended.
Excellent and professional. Thank you Adriana for your thorough and competent work on my AC. Further, Adriana, when above and beyond to ensure that all components of the AC are in working order and ready for the tough job ahead! Aire Serv has always been terrific and their technicians have always been first rate!
I contacted Aire Serv after being told by my previous HVAC servicer that my HVAC system was not repairable and needed replacement. I was quite surprised and frustrated because the HVAC was about 8 years old. I decided to get a second opinion and I am so glad I did. Not only did Frank and Adriana fix my HVAC system, they explained the problem I was experiencing in great detail and explained all the parts of HVAC system that they checked to ensure the correct problem was identified. I was saved thousands of dollars by Aire Serv because I didnt have to replace my Heater or upgrade my electrical panel. I now have a new AC maintenance company and would highly recommend Aire Serv. They were on time, professional and practice COV19 safety protocol.
The entire customer experience--from the responsiveness to my initial inquiry, the efficiency of the appointment scheduling (friendly, professional staff (Lana)), to the overall high-quality, professional on-site experience with the technician (Vic)--was wonderfully positive.Pricing was very fair, and was clearly disclosed and explained thoroughly upfront--no surprises.As a result of my positive experience with your company, I have decided to enter into an annual maintenance agreement, as I cant picture myself ever wanting to work with any other AC servicing company. I would definitely recommend Aire Service to my family friends.
We had issues with our thermostat and Vic was able to come out the following day and quickly find the issue and fixed the problem. He was professional and maintained safe protocols for covid-19. We would definitely use and recommend him in the future!
Frank did an excellent job!
Very impressed with their service, price and responsiveness. A technician was dispatched on a Sunday for an emergency a/c repair and not only were they on time (actually a little early!) but did not even charge any kind of emergency or weekend surcharge. Plus the technician, Michael, was super courteous, highly competent (and of course observed all COVID safety precautions.) Can’t recommend Aire Serv of Pasadena highly enough!
Great company, extremely reasonable and very professional. Worked with Desiree and she was outstanding! Highly recommend these guys for all your AC and heater services and maintenance.
Frank was very detail oriented and went through everything to make sure everything was working well.
They were very professional and knowledgeable in their work. The repair person quickly found the problem and fixed it, after checking the basics of the system.
Reliable, Trustworthy, Reasonable PricedAire Serve of Pasadena has been our go-to Heating/Air company for over a year and I have NO plans on changing! I started using them about a year ago and signed up for the maintenance program. Im thrilled I did because they came to do another maintenance last week and since I was part of the maintenance program I had a very reasonable price to also increase my air flow. The built a bigger vent air take and made a new grill for it as well. Very good workmanship all around. Vic and his team at Aire Serv are amazing and I highly recommend them!!
Aire Serv has looked after our heating and air conditioning equipment for about 4 years now. They are always on time and will call us when the technician is 15 minutes away. If a something is discovered during their inspection we get a clear explanation of the problem, the repair options, and the cost of each. If you have an actual equipment failure (we did) they are quick to respond.
1/16/2019, Wednesday, Vic gives us a proposal with a clear scope of work, and pricing for exactly what we need, a furnace replacement. We place the order late Thursday. They offer to loan free heaters over the weekend. Monday morning the crew started, red booties, floor covering everywhere. By late afternoon, HEAT!Great company, high values, clarity, prompt, good pricing, no dirt, scuffs, or mess. Removal of old equipment and installation of new rapidly, professionally, courteously completed.
Reliable, Fast, Friendly, Clean, Amazing Team Hire Serve of Pasadena!! Will continue to use them for our home in Brentwood. Not just a company but more like family! #THANKYOU
Frank was fantastic! This company is great you should use them!
Vic was courteous, punctual and polite. He did a thorough diagnostic, explained everything, and fixed the problem efficiently. No strings, whistles or extra stuff I didn’t need. I knew right away this was a good company when he put shoe covers on. That showed respect for my home. I will be calling on them in the future, if I need any kind of heating or AC service. And I hope they send Vic. Good man!
Reliable, professional, and honest 😊
Their service is absolutely unparalleled. So ready to solve the problem and very ready to make the experience as smooth and easy as possible. The amount of integrity behind their work is also rare to find from my experience. I felt so confident that they were giving the highest quality of service by the time they were done. Definitely go with them. Theyll make your life easier and the whole issue you have a one time fix.
The level of professionalism the technician displayed was phenomenal. He explained things thoroughly and answered all my questions.
Frank was thorough and on time. He came out last minute and did and awesome.job
Recommended by a friend. Our experience was great. Definitely will use them again. Reasonably priced.
I would never again go anywhere else. Our entire AC and Heating system has been a nightmare to deal with since we bought our house. Nothing was done right. Weve had multiple companies, independent as well as through our home warranty service, come out to try and fix our system. They were all a waste of money and Id even say that some had no clue what they were dealing with.Vic on the other hand, is extremely knowledgeable in his field of work and customer service is his top priority. He did a thorough assessment and gave his recommendations on what we should do. Mind you, I say recommendation and not try to shove a sale down our throat.So how bad was our system before Vic @ Aire Serv? We had to relocate our furnace, redo almost all of our ducting with the proper size duct, replace the thermostat (mostly because I wanted a Nest lol) cleanup and more. The difference? For the first time in over a year (since weve lived here), our AC is actually cooling down the house without having to run for hours and hours.I could go on and on, but will end by saying we are extremely satisfied and most important of all for any customer, at the end we felt like we received outstanding service at a very very fair price. Do yourself a favor if youre even in need of this service and just talk to Vic over the phone.
The company was very professional from the first contact by phone with Sochi all the way to Frank the technition. Frank was to arrive between 1:00pm to 3:00 pm and he arrived at 1:00 pm. He was very professional and nice. Did a great job and left the work area clean. The company following up with a phone call to make sure everything was to my satisfaction and sending before and after pictures was a nice touch.
I was always able to get hold of Aire Serv immediately during business hours - that is not the case with all HVAC companies. They were able to get a tech out to me very quickly. He only did work that was necessary to correct my problem, it was done flawlessly and he cleaned up thoroughly. The price was fair. I definitely would use them again.
Contacted AireServe at 1:40pm Saturday about a broken Ac unit. They had a technician out by 4:30pm with the problems diagnosed and resolved by 5:30pm. Technician Vic Kerasimian was brilliant throughout, polite, courteous technically outstanding and a great communicator and advocate for his company.
So polite and professional! Fixed everything at a reasonable price. 5 Stars!
Aire Serv has been essential for my getting extra years of use from my rather aged heat pump/AC system. I feel that their annual program, with its occassional replacement of worn parts, pays for itself over time. Lately they sent Lawson, who did a great job finding and solving a gnarly thermistat problem. I sure recommend their service.
Always timely, thorough service.
Service always great. Dorinda and team spent the extra time explaining everything and giving me all the options. very professional.
I have used Aire Serv a handful of times now and have been so impressed with their professionalism. They are prompt, courteous, and most importantly really take the time to explain the services they are recommending. They will take pictures, and let you follow them up on the roof (if you like) so they can show you exactly what they are talking about. I really trust they are not trying to oversell me on anything, just providing information, and the decision is up to me.Vic, Lausen and Dorin are great, and the office staff, Maria, Desiree and Xochitl are very helpful and friendly. I highly recommend them!
Our family has used Airserv Pasadena for many years. They were there for us in our unit in South Pasadena at the Ostrich Farm Lofts, they were there for us in Tujunga at my cousins house and they have been there for our office building. Each time they have been honest and straight forward. We appreciate their attention to detail and quick troubleshooting skills. They are very skilled and creative and I think its from the generational ownership with over 40 years of experience passed down to the current owner. We are very happy with their service and pleased to give this positive review in an industry filled with so much incompetence.
Desiree is best representative for the “front door” of your company. She is excited about promoting Aire Serv and she convinced me to switch from Air Tro to you. Your technician was so knoeledgeablr and thorough that he was the reason we signed the maintenance agreement. His experience was evident and he saved us over $400 from what your competitor told us was wrong initially. BRAVO to Aire Serv!
Aire Serv repairman arrived on time and figured out the problem. I will call again for the next maintenance check
One of our unit in our house was not working and after several google searches and calls to numerous air conditioning and heating companies in the area, I was lucky to find Aireserve of Pasadena. Not only were they very attentive to my needs, but you can immediately tell they’re a customer first company.To my surprise unlike other companies I reached out to, Aireserve waives their diagnostic fees ($79) if you move forward with the recommended work and that’s another reason I highly recommend them.Also the technician that came out (Lahcen) was very professional and informative (5 ⭐️)...If you’re in need of air conditioning or heating services, don’t look any further...Aireserve is it!- A.O.San Gabriel, CA
If I could give “A THOUSAND STARS” I Would!!!From beginning to end, the office staff and field crew are truly the Gold Standard!! My experience with Aire Serv was everything you want it to be when working with professional contractors. Vic, Alex and Dorn are the definition of Professional, Knowledgeable, Experienced, Personable, Prompt and Helpful!!I truly wish that I could retain the Services of Aire Serv for each and every one of our contracting projects!! A Million Thank You’s To Everyone At Aire Serv...And Many Special Thank You’s To Vic, Alex and Dorn...You Are Truly Super Awesome And Simply The Best!!!!
So appreciate the experience i had with Aire Serve Pasadena. Professional, always courteous, very clean, so easy to talk to, and so skilled at what they do. And thats everyone I interacted with from Sochi the receptionist, to Dorin, Lachon, and Alex who came to fix my wall furnace and install a proper exhaust to the outside. They gave me great price options for different solutions. I was very impressed by how pleasant the experience was, how quickly and well they did the work, and at such a good price. Afterwards they even sent me pictures of the work they did in the attic and roof. They earned my trust. I would call them again and I highly recommend them.
Michael from Aire Serv of Pasadena was an amazing and his expertise save us thousands of dollars.
Wow cant believe service here ! Vick does an amazing job. Honest and professional. Highly recommended!
Great company. The two star review is a glitch from Google. I hope they fix it soon.
The employees that we interacted with were friendly, courteous and very efficient.
Very good and reliable service.
Reliable, on time, great customer service.
Good service, and prompt.