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A-1 Auto Transport
9032 Soquel Dr #200, Aptos, CA 95003, United States
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A-1 Auto Transport

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Ch
Review №1

Its always a pleasure working with A-1 Auto Transport! I shipped my car to a repair shop using this company. I had used them previously, and my second experience with them was just as good as the first. The quote they gave me was well within my budget. They promptly answered any questions I had and worked well with my busy schedule.

Tr
Review №2

The team were very professional, communicative, and timely. They delivered the car in excellent condition and were flexible as our plans changed. To top it all, they were the best price that we found for our move. Thank you so much.

Em
Review №3

This is my first time calling this company, and I must say I was impressed. The one who guided me in the whole process was humble. They are very friendly, and I wouldnt hesitate to use this company soon. I will recommend them to anyone who wants to ship their vehicle

Jo
Review №4

5-stars well deserved. I needed to move out as soon as possible due to a new job offer! The movers were great, very quick and careful with everything. I had no issues working with them, very professional and what I loved most was how affordable everything came out to be.

Ai
Review №5

Fast service and prompt delivery. They re-scheduled the pick-up number of times, but in the end, the driver came on time. The car arrived in the same condition as it was on departure (except dirtier), and no issue was worth mentioning.

De
Review №6

This team was helpful to get my cars out across the country. The cars were in great shape, and they arrived early!

Ma
Review №7

They are speedy and professional. They labelled every box carefully. Updates of where my stuff was when they are en route every two days. Very satisfied.

Ja
Review №8

Recommend! They helped me plan a long-distance move with my furniture and car. I had to update my inventory a couple of times and had questions along the way, and Luke always responded quickly and kept my quote updated.

Ma
Review №9

I used them to ship two twin beds. Their pricing was fair, the guys who collected the items were professional and courteous. I found them to be the best option for shipping big items. I would call them first in the future.

Ke
Review №10

Great service! My son received his vehicle early than the expected date. Thank you, A-1 Auto Transport for, your excellent customer service and driver for taking care of my sons car. I recommend A-1 Auto Transport to anyone that needs their kind of services.

Ch
Review №11

I highly recommend them. They were right on time and the car was spotless. We will definitely use them again!

Ja
Review №12

They are incredibly helpful. So easy to use and never a wait. The staff is fun to visit with!

Wi
Review №13

They delivered on their promise with excellent communication along the way. My vehicle made it home without a hitch.

Ni
Review №14

They team are amazing: incredibly reliable, prompt, attentive, and extremely professional. Fantastic, top-tier service. I highly recommend it. Thank you.

Te
Review №15

They were quick and easy. They quoted me 3 ways to ship. I chose and they said 2 days and it was delivered in 2 days. Great experience.

Ma
Review №16

William helped me build a ridiculous number of quotes and was very patient, professional, and efficient throughout. Excellent & prompt customer service. A+ highly recommend.

Ji
Review №17

Excellent service, A-1 Auto Transport brought my vehicle to my Hometown in excellent shape! No hassle, on time!Good job, guys, and reasonable price too!!!

Ev
Review №18

Everyone I dealt with was extremely polite and professional. It was delivered and set up for me after making a very long trip across the country. I would use them again.

Ru
Review №19

Kudos to the team! I don’t think I could get a better transport service at any other place and at this affordable price. These guys are the best in this job.

Ja
Review №20

I used this company to transport my vehicle and they delivered my car in the expected timeframe & there were no unexpected costs.

Ho
Review №21

The driver was on time and very helpful. I am very satisfied with this transport service. Highly recommend them…

Ch
Review №22

Put in information for a quote, get 10+ phone calls, emails, and texts every day. This is a spam company that seems to not be in shipping, but sub-contracting.

Na
Review №23

Terrible customer service!!! They Treat you like garbage!!!

To
Review №24

Called to get a quote. They said they would get back to me but never did. When I called back They could care less that they failed to follow up and said the process would be too hard. Their lack of follow up and customer service is a shame. I would never recommend this company!

Sa
Review №25

They refuse to refunded my $150.00 deposit. I spoke to Arthur, who scheduled a date and time for pick up. No one showed up or called on that date. Next day, I called multiple times, with no answer. When I texted him to cancelled, he claimed a driver was on the way, and denied my refund.

Pa
Review №26

Just called to get a quote and a guy name Jerry was so rude. I asked if I could not give all my personal info cause I just wanted a quick quote and he literally said this isnt hard and have a great day and hung up the phone lol. Horrible. Who does that? and I wonder how many people he hangs up on a day. Anyone who treats a potential client like that deserves a bad review. For A1.. I called your main eight hundred number on your website ending in 2880. You need to review who you hire. I called another company who gave me a quote in under a minute and didnt need my my entire name, number, address to quote... after verbal agreement on quote we moved forward. Ill be paying them today and really enjoyed speaking to them.... cause they were nice. Look this company up on Yelp... many reviews similar to this. Horrible company.

Ra
Review №27

I filled out their online form with my contact information to request a quote to ship my vehicle cross country thinking they would respond with an email quote. My contact information was instead shopped around to at least 10 different businesses that have been spamming me with quotes and unrelated services. Do NOT provide your information to this company.

Jo
Review №28

First off I told the guy the highest quote one of the companies gave me and he said that was a good deal. 700$ to ship a motorcycle when I just had a Porsche panemera shipped here for 600$. When I said that was high he got very very rude and the way he talked to me I wish I could see this guy in person. I have NEVER been talked down to like this guy did, and only because I said the 700$ quote was very high, and not in a rude way. Getting it shipped for around 250$ from a very highly rated business. If you want to get ripped off and talked down too then this is the business for you. If you want a better deal and good customer service look elsewhere. I’m a business owner and I would never speak to a customer like they did. I would give 0 stars if I could. And the only reason they have almost a 5 star rating on their site is because they have an editor that has to approve your review so that says a lot right there.

Sp
Review №29

Horrible customer service, the service representative hung up on me because I did not get him a zip code fast enough.

Li
Review №30

A-1 Auto Transport has provided a good service. Also their prices are very much reasonable and affordable. I will surely recommend your services to everyone.

Di
Review №31

If you read through the reviews it seems that many of them are being posted by people who have either been given a script to write or that they are the same person.

Re
Review №32

I live in the Caribbean and am trying to get a quote to ship from Miami to Curacao. The website does not let me enter a NON-US number in order to get a quote. There is only a 1-800 number on their website to call. We canNOT call 1-800 numbers from here. I look for another number of their office online. Call the number and this guys tells me that he cant help me, that I Have to call the 1-800 number. Even after I explained everything to him. They will not get any international requests if they do not change this.

Ja
Review №33

The price of transporting and shipping the vehicle has been already shared by A-1 Auto Transport. They didn’t charged me any penny above the quoted cost. I will surely recommend your services to everyone.

La
Review №34

Personal I spoke with were friendly and fast at getting four cars shipped for me. However, the individuals who actually picked up and delivered my cars had absolutely no idea what they were doing. One driver informed my employee he did not speak very good English and had difficulty understanding where we wanted the car unloaded. The man I purchased the car from informed me the driver had to ask him how to use the winch on the trailer. Another driver could not figure out how to unload or turn the car on. Another driver had damaged the trunk of the car during delivery. When asked what happened to the car, he replied with it had looked that way when he picked it up. I asked to see the pictures he took of the car prior to loading. He told me it had been dark and he had not taken any pictures of the car. Pictures supplied by the seller had no damage to the car. Only one driver knew what he was doing and how to properly speak English. I do not recommend shipping your car by this company.

Au
Review №35

Earlier today I called this company to receive a quote on the shipment of my car and to see when the next available date of pickup would be. I talked with an agent, or sales representative by the name of Anthony. Anthony was very pushy, I only wanted to see my options when it came to shipping my car but he insisted that I HAD to pay the deposit right then and there or else my car wouldnt be picked up when I wanted it to be. I felt uncomfortable with making a decision so quick and confiding in Anthony so I decided to hang up. He called two more times then sent me a very rude text message from his personal phone number with vulgar language. Who does this? Especially somebody on the job working for a supposed professional business. I have never been treated so bad by any company. DO NOT even think about calling this company, they are very pushy, very unprofessional, and very rude. I would like to see them go out of business. This has been a horrible experience.

Ma
Review №36

I’m a proud and happy customer of A1 auto Transport Company, they take care of my auto transportation requirements on a routine basis. They are the best when it comes to commercial auto transport services. Highly professional and punctual.

Jo
Review №37

STAY VERY CLEAR FROM THIS COMPANY. ONCE YOU GIVE THEM PERSONAL INFO THEY WILL CALL 10 TIMES A DAY ! LOOK UP REVIEWS ON GOOGLE AND FACEBOOK FOR YOURSELF ! CRIMINALS THAT ARE UNDER INVESTIGATION FOR THEIR TACTICS! ALSO GO BY THE NAME AMERICAN AUTO MOVERS AND MANY OTHER NAMES

Gi
Review №38

We visited their website and left our number to get a quote. After a few moments, we started getting phone calls from all over the country from different companies asking us about our “request” to ship our item. This is harassment. A1 must have sold our phone number and information regarding our request to other shipping companies. We checked their privacy policy, which is unbelievably vague, but it says A1 will only share private information to further THEIR business with us, not other companies. This is an incredible breach of confidenciality and an extremely unprofessional violation of personal space. After a few days, we called A1 to inquire as to why this happened and try to put an end to it. The first person that answered the phone hung up. When we called back for the second time, another person said that “that isn’t our company”. We have already reported A1 to the Better Business Bureau. Hopefully they won’t get away with this transgression. In the mean time, we advise you not to leave your number with A1 at all and seek other businesses.

St
Review №39

Bad experience!!! Shipped our 2012 Mercedes from York Maine to Portland. The driver lost our key and literally rolled the car off the truck onto our driveway and onto the manicure lawn. Called customer service, Bill was going to arrange for a tow company to have the car moved and parked properly. Didnt. The police drove by and asked if someone had crashed their car into our yard! That what it looked like. Paid a tow company $100 close to midnight to move my car which I was informed Bill was going to refund. He never followed up with it. It took over a week for us to have our keys located and mailed to us. The driver left it in another car in another city! Painted wheels were scratched and front spoiler scraped. Not a good experience!!!

da
Review №40

Isaac of the A1 Auto Transport is very great. I tried the other company before, but that is not good, the phone can barely go through and it does not pick up my car on time. Isaac helped me through with extremely high efficiency. He contacted the driver very quick and get the pick up time within a few hours. I strongly recommand Isaac and this company. Thank you

Sh
Review №41

Sales Guy Jodi used curse words and threatened me when I said i would have to go with someone else because his rates were double what other carriers were. Very unprofessional no way i am letting A-1 Auto Transport handle a cross country auto move.Update 103018: Definitely did speak with this company and their Salesman Jodi was rude and belligerent ..beware

Do
Review №42

Just spoke to a Tony Taylor from this company and he was absolutely disgusting. He provided me no help at all and actually hung up on me. Would not recommend this company at all with people like this guy working for them. DISGRACEFUL SERVICE

Ro
Review №43

Be careful. This is a marketing site. I went online to fill out a form to have a quote emailed to me. Literally withing 30 seconds I received 6 phone calls. Now my phone will not stop ringing off the hook. I did not want to be harrassed for the next 3 weeks with hundreds of calls. I just wanted a damn quote emailed. When I called the number on their website I was told that there is nothing I can do about it and the calls will continue to come until the cars ships.

Yu
Review №44

Bad customer service and communication. Hang up on me and I didn’t even get the quote lol. Nice business.

J
Review №45

The moment after I did an online quote with this company, I received almost 10 emails from DIFFERENT COMPANIES! So apparently they immediately forwarded your contact information to the world. Can you trust this kind of company? Probably not.

Ca
Review №46

-5 STARS!!!!!***MILITARY*** ***VETERANS*** ***EVERYONE***DO NOT USE THIS SERVICE!!!STAY AWAY!!! HORRIBLE CUSTOMER SERVICE!!!THE REPRESENTATIVE I SPOKE WITH WAS INCONSIDERATE, DISRESPECTFUL, AND RUDE!!! I INFORMED HIM AT 5:48PM EST MARCH 8TH 2018 THAT I WAS GATHERING QUOTES AND HE BECAME EXTREMELY ANGRY AND BEGAN TO ATTACK ME WITH INSULTS FOR AN EXTENDED PERIOD OF TIME. DO NOT EXPECT A-1 AUTO TRANSPORT TO RESPECT YOUR MONEY OR VEHICLE IF THEY CANNOT SHOW RESPECT TO AN INQUIRING POTENTIAL CUSTOMER.*I RECOMMEND:STATEWAY AUTO TRANSPORT - I USED THEM IN DEC 2009 TO SHIP A VEHICLE FROM FLORIDA TO CALIFORNIA AND I HAD NO COMPLAINTS. GREAT SERVICE!

Dy
Review №47

Extremely unprofessional for them to defame another company. Not only is this the sketchiest industry I have ever dealt with, I never thought I would receive a phone call from James Ryan, asking me why I chose another company. So this Yankee piece of work, calls me to bash a competitor who has great reviews as does A1. He literally defamed the other company I chose, I guess try and win my business? But no! he lost my business and now has a negative review for being unethical, unprofessional, and defamatory to another company they know is legit as they are! Learn some class there James! Maybe some southern hospitality?

ja
Review №48

03-27-18 at 7pm MST, I called to get a quote, an animal by the way of Eric answered, gave me a quote. I then asked if that was the best quote as I was shopping around. His response: This is not a quote it is the final price YOU F....ING IDIOT! and hung up. What kind of customer service is this? Management needs to do something about these type of employees because they damage their reputation.

Ma
Review №49

Look for another company. The online quote does not work, after spending your time filling in all the blanks, it says to telephone. Telephoned customer service and a lethargic mans voice answered the call, asked where I was shipping to, a long pause while listening to his TV or radio show playing in the background, then hung up on me. No Thanks.

Lo
Review №50

Most terrible customer service I have ever got. The representative asked me if I own my car and I responded Yes, but I financed it and he was angrily trying to prove me that I am not the owner of that car. So, then when you buy a property and have a mortgage then you also not the owner of that property??? I could expect that truck delivery people are dumb but that is out of this world. Do not go with them unless you are the one who is a successful business person and who owns an expensive car made look like nothing in this world. Right from start I felt discrimination against a young woman.

Li
Review №51

I bought my Vette from Hammond La, and wanted it delivered to me in Pearland ( Houston ) TX. These guys made my experience so pleasant. Prompt delivery and excellent customer service. They took pictures of my brand new car before they picked it up and sent them to me. I was a little hesitate at first just because I’ve never bought a new car from another state and had it delivered to me. I would definitely recommend these guys. Thanks A1😀

CS
Review №52

HORRIBLE customer service. The person who picked up the phone, Chris was very rude and has ZERO customer service skills. I would not recommend this company to anyone. Run away as there are 100s of reputable companies that would love to do business with customers and have people with better customer service skills.

RK
Review №53

Called to get a quote, and also inquired about them matching prices(BC OF HOW HIGH THIER QUOTES WERE). The guy just went off using VERY vulgar language! All because I asked a simple question! HORRIBLE COMPANY! Very disrespectful staff members! DEF WILL NOT RECOMMEND THIS COMPANY...I TAKE PRIDE AND JOY IN MY AUTOMOBILES! If their becoming that short from a simple question...then I hate to see how they would react to something a bit more serious! I AM VERY GLAD TO SEE THIER TRUE COLORS, PRIOR TO SETTING UP SERVICES. I do thank them for that.

Lo
Review №54

Joe with A-1 auto shipping called me over 100 times in the last 2 months. I answered and asked him to quit calling me, and he told me to go f**k myself. What a classy businessman.

Lo
Review №55

What a joke of a company... I called in 5 minutes ago after wondering how much it would cost to ship my Audi A6. The male operator I talked too was a dick. I’m usually easy going and even said sorry after I told him I wasn’t interested in shipping my car. He quoted me at $800 and I said, “sorry but no thank you. I got a lower quote from someone else.” Then he started cussing me out because I told him no and he got angry and told me I didn’t know how to ship a car... I iust said I didn’t want the service that’s all lol. Good job hiring professional phone operators!

Co
Review №56

These people will steal your money and will not ship your vehicle.. do not use.Didnt ship our vehicle in over 50 days than kept our money and refuse to refund..Do not use... I ship vehicles every month and this company is a disaster.....

Se
Review №57

I submitted for an online quote on this companys website and they gave out my information to a bunch of other trucking companies, even my cell phone number! I am now getting non-stop text messages and phone calls from other trucking brokers who I have never heard of and have no interest in dealing with! Very annoying! Clearly this company just sells your information to other companies. STAY AWAY

Mt
Review №58

Stop calling me!!!!!!! you hang up when I tell you to get me off your list!!!!!!! keep calling!!!! everyone I know will be on your google reviews!!!!!!

ho
Review №59

Called for a quote & the man that answered the phone was extremely rude & unprofessional.Told me good luck & abruptly hung up on me.Incredible.

Ad
Review №60

So heres my very short experience with A-1. Found them on google, the link says : Americas Most Trusted Auto Transporter Since 1989. Fast & Free Rate Quote, No Personal Info Needed. Friendly 24/7 Customer ...So I call and the person who answers immediately asked for first,last name,email,phone number aka personal info. So i ask if i can just get a quote without giving out all my personal info. He says no, have a goodnight.Never have seen a business turn away a customer so quick. And for a shipping quote I think only location, destination and item specs thats being shipped is necessary. So i do not reccommend dealing with people so short to there potential clients.

Su
Review №61

I cannot stand when a customer service agent lacks customer service.I called to get a quote and the guy was condescending and rude!Talked over me when taking.He asked me the year my realise was I think its a 2007. He says, you dont know the year of the car? Is it your car? I said its my uncles and oh, its 2003 (because I had received a text) then hemade a snibe remark oh the year of the car changedThen he quotes me $200 more than three other company. And said, Ok than you, I got a quote for $200 cheaper

Ry
Review №62

Call to get a quote, instead I get a disrespectful phone operator trying to tell me off when I say the price is too high and I got lower quotes. Avoid.

jo
Review №63

You are very rude, pick a different career other than customer service, thanks for wasting my time? I only asked for a quote

Xa
Review №64

Very good ans trustworthy I recommend the service

Ja
Review №65

I have received a speedy response every time I email A1 and got a great quote. We will use them for sure

Br
Review №66

Avoid giving this company your contact info. I have received dozens of e-mails and calls from too many companies to keep track of, including several suspected spam caller messages. Requesting a quote from this company is one of the worst mistakes Ive made.

E
Review №67

When you put your info in this site, you get a bunch of phone calls from people who want to give you a quote, but wont send it to you in writing.Additionally, the site does not ask for enough information to actually give a quote, so you have to talk to the people, or you wont get a quote.Edit: the business owner responded below, but their response is false. They do not provide a ballpark quote, they just give your info to a mess of people who call you and refuse to email your quote.Get outta here.

pa
Review №68

The crashed my car then they called me fifty times to get my business back stop calling me! Get me off your LIST!!!!!!

Gr
Review №69

Marketing website, same as others have said 100 plus robo calls from restricted numbers unable to stop

Br
Review №70

Most of these are fake reviews! Im looking for an auto transport company for a car I just purchased but I started reading the reviews and they use software that generates them. Most of them do not make coherent sense. Please...buyer beware!

Ma
Review №71

Do not post your phone # to this company

Bi
Review №72

Worst experience ever I ever had on the phone his price was extremely high and when I asked them why he has attitude went through the roof and called me a dumbass then he hanged up and I called him back and he said the nastiest words that he wants to do wife and my children and their mouth I never heard nothing like this in my life I am reporting him to the District Attorney’s Office and to google and are state general office no reason to have that type a language with me over the phone

Ya
Review №73

This company is stealing State 2 state auto company info. and content and using on their site to steal traffic and customers . We have reported them already and will continue to report them till the remove our company info. from their site.

Ra
Review №74

Bad customer service!!Update: LIAR! I did call!

Jo
Review №75

Awesome!

Ma
Review №76

THIS COMPANY DOES NOT EXIST !! IT IS A SCAM!!!!

Information
8 Photos
76 Comments
4.2 Rating
  • Address:9032 Soquel Dr #200, Aptos, CA 95003, United States
  • Site:https://a1autotransport.com/
  • Phone:+1 831-778-4529
Categories
  • Shipping service
  • Shipping company
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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