By far the best car buying experience Ive ever had. Tony is an excellent salesman who listens to the customer and finds the best fit to fill their needs. I couldnt be happier with the truck Ive got and the service from the Bergstrom team along the way. If youre in market for a car give Tony a call, you wont regret it!

Tony did an excellent job to find a vehicle that will meet our needs. He searched all locations and then was very thorough in explaining our options. We were all done with the purchase and drove our SUV home in less than 24 hours.

Worked with Nick B. He was very knowledgeable and was able to find us the perfect vehicle. Very smooth and easy process. Definitely recommend!

I finished the purchase on-line without even showing up in the store. They did a great job in explaining everything and delivering my car right in front of my house. If you want to save time and money, I would recommend this dealer.

Was very pleased as I wanted a specific color that TWO other dealerships told me was not available. When we started working with Nick B he found it in 2 days. So happy with our purchase!

My wife and I went to the used car super center with a specific vehicle in mind. We saw it on the website and were interested. Cody greeted us at the door and helped us take it for a test drive. He even hopped in to help us gage comfort for multiple passengers. He was so friendly, knowledgeable, and just an all around great guy to work with. Ask for him by name next time youre in the market for a used vehicle.Bergstrom finance was able to get us a better interest rate than we brought in. It was an all around great experience. We love Bergstrom and love our Jeep Compass.

My wife and I recently purchased a Toyota Highlander from the Used Car Super Center, Appleton, with the help of Sales Advisor Tony Rosenfeldt. It was great working with him from the first day I walked in, locating the vehicle I saw on the website, until we drove it home three days later as ours!We love the Highlander and this has been the best used vehicle buying experience we have had in a long time. Thanks again to Tony for helping make this happen for us!

Cody Oleson was very helpful & made my first car buying experience great. I was searching for a new car for a long period of time online and never could find what i wanted/needed. After meeting with Cody, he was able to pinpoint exactly what I was looking for, more so then I even knew myself. Will be back for my next one!

Potencial used car buyers be aware that when you are browsing for your dream car through the lot after hours Bergstrom has a security white van that will closely follow you from the beginning to the end of their lot and the security employee wouldn’t even give me his name but I managed to get the license plate. Thanks Bergstrom!

We have bought 2 cars now at Bergstrom. After my first purchase I said I would never be back after the less than stellar experience. This was right before they changed their pricing/selling policies. This last weekend my wife and I bought a car and it was like night and day difference from the first time. Our advisor (Nick B) was attentive and knowledgeable about the car we were looking at. The whole process was a lot less pushy and more enjoyable than last time.

Cody Oleson was fantastic to work with! He was communicative and responsive to all my questions. I’ve never done a review before and have bought dozens of cars over the years at many dealerships and this experience with Cody at Bergstroms was the best hands down. Cody made everything easy and was a pleasure working with him! Thanks Cody!!! Hugh

Unqualified five stars and Im pretty stingy with that level of review because theres ALWAYS room to be better.I cant say enough good things about Bergstrom. Ive now purchased four cars from them, always treated fairly and like a human being with needs and wants and not just another up to make a quick profit. And always a good match. I feel like I have a partner watching my back shopping here. Its such a refreshing change from the wheeler-dealer days of old.Theyve also earned my trust in service to the point where everything comes here for maintenance, whether its repairs or normal wear (tires, brakes, etc). Its price competitive, its high quality work, and its knowledgeable professional technicians. And when something does go wrong, its taken care of. Errors and problems happen in any business, how you take care of those issues afterwards is what makes the difference. And Im happy to say Bergstrom is a difference-maker.The loyalty from me was earned and I refer a lot of others here as well now. Steve, Katie, and everyone else I interact with there, youre true professionals and I enjoy working with you. Thanks for being such an A-level team. It isnt common.

I have purchased a Hyundai Santa Fe and had a great experience working with Anthony B. Everyone there was very helpful and very nice too work with. I suggest checking them out if you are looking for a new or used vehicle. I am loving my new Santa Fe. Thanks again Anthony.

Shanna did a wonderful job. She was extremely helpful and considerate. We had driven a long way to your service center and she saw that our work was done in a timely manner. You should recognize and applaud Shanna for her efforts. We will be back because of her and your overall efficiency. Thank you.

Cody Oleson was helpful, got me into a car that was even better than I was hoping for while staying BELOW my budget. It was my first time buying a new vehicle, and it was a crazy easy process thanks to his service.

Sales associate was helpful. Selection of vehicles very nice.

This is my second time not having a good experience at Bergstrom. Had interest in a car and put a deposit on it since they did not have the title for it yet. They said they would have it in a day or two, and would get more information and follow up to let me know. Days passed with no communication, finally I called the sales person I worked with and left a voicemail, he contacted me the next day and then told me it would be 1-2 weeks before they would have the title on the car. This is the second time Ive dealt with a complete lack of communication on their part, I work in customer service and know the importance of keeping the customer informed and following up, I should not have to call you to get updated on the progress. Hopefully this review will help them do a better job on keeping customer informed in the future.

Cody Oleson assisted me in buying my car from the Bergstrom used car super center in Appleton. He helped me find what I was looking for within my price range and mileage requests and was very upfront about the ins and outs of the buying process. He even told me that he was not paid on commission so there was no swaying or persuading me to buy a more expensive car. It was very laid back and based solely on what I was looking for. If you need a place to car shop with sales people who actually want to help, Bergstrom is the place to go! Be sure to ask for Cody!

On March 30th I purchased my Ford Explorer from Bergstrom Automotive with a salesman named Derek Spranger at the Victory Lane location.Multiple issues ensued.When picking up the car I was pushed to take it a day earlier than I wanted to pick up.The battery was corroded and just changed when we picked it up.There was a recall not completed.The vehicle wouldn’t go into park that night or the next morning. When service was contacted about 15 hrs after purchase they set up a service date and time for Friday (2 days after purchase). My husband showed up for the scheduled service and there was no record of it- despite having a confirmation email and text.They gave us a rental 2 days after purchase. Monday the car was looked at then they said they were able to replicate the problem. Service said they would get it fixed and contact us the next day for an update.Tuesday comes and goes without an update. Wednesday they tell me they can’t replicate the issue. Which was obviously a incorrect statement since they told both my husband and I they replicate it the day before. Then they need to take it to Ford bc it may need an update. Service says they will transfer it for us. Thursday afternoon the car still isn’t at Ford in Neenah.Friday my car is finally fixed and able to go into park. It’s 9 days after purchase and I finally have my car back.May 11th we drive to VA Beach for father-in-law’s memorial service. The check engine light comes on- and off- we make it to VA Beach and to PA.My brother puts the car on a computer and it’s a crank shaft error. The car is still under 3,000 mile warranty from Bergstom. I contact them to see if it’s even possible to drive back to WI with the issue. They tell me to call my extended warranty co to get things rolling for a fix and incase we break down on the way back to WI- it’s Saturday. They are closed and not open until Monday. So if we broke down on the drive back on Sunday we were stuck. This would have been a major issue since I had to be back to work Monday am. I don’t have a job that I can just not show up. I have patients depending upon me to be there to see them.We make it back. I call for service- I was told I needed to call Victory Lane for the 3,000 mile warranty coverage. My husband take is there. They can’t fix it. It needs to go to Ford. He drives it there, they can look at it. He schedules an appointment for Monday. There’s no rentals- they drive him back home. A day later they have a rental. It’s the timing chain that’s bad.They won’t have it fixed before we travel to NY.A week after they have my car again I finally get it back on 6/1/21.Wednesday 6/16 I have someone in my backseat for the first time. The seatbelt doesn’t work. The buckle is completely cracked in half. I contacted the salesman and this is the email I get back. This is completely unacceptable for a dealership who is so “reputable” to sell vehicle with so many issues including a safely issue with a broken seatbelt.Contacting the dealership was absolutely useless and received me a rude email back from this salesman who represents this local family owned business.They obviously do not do an inspection prior to sale. I’m absolutely dissatisfied and disappointed in my experience with Bergstrom and will NEVER buy a car from them again. I encourage my friend to avoid them as well.I’ll be contacting others at Bergstom regarding this issue. The seatbelt should be fixed by them- as they should have never sold the car in this condition.The salesman told me “I imagine at some point in ownership of the vehicle you’ll accept the responsibility of owning, maintaining and incurring the cost to repair it.”Pretty sure selling a vehicle with a broken seatbelt is not okay with anyone.

Cody is great to work with. Five stars. Thanks for everything and loved talking Star Wars with you!

Cody was amazing to work with when finding a new vehicle after totaling mine out. He wasn’t pushy and let me take my time on deciding on what I wanted. 10/10 would recommend.

Worst customer service Ive ever encountered from a licensed dealer.Went here to buy a car but Salesman Chris Banovich was with another client. Ok fine, I didnt set up an appointment. Ill sit a while and chill. Chris frequently said just two more minutes, sorry for the wait. This went on for 45 minutes.He said he was going to pull the car around for me to look at while he deals with the client, he never did. Majority of the time I waited there were other salespeople around waiting for clients to appear while they mainly sat in their offices. Other than the receptionist the only person that even communicated with me was this black dude who offered me a water while I waited. Chris couldve told one of the other salespeople hey could you bring this car around for this guy to look at while I finish up with this client? He never did any of that.These guys dont work as a team. Ill be buying my new vehicle from Van Horn instead where they actually treat you with respect and work as a team. This was my first experience with Bergstrom. Never again. Unbelievable the way they treat people.

Malik J. was absolutely wonderful! Would highly recommend him to anyone else.

I was greeted and treated very kindly and respectfully. I was lucky enough to get to work directly with Mike Hammer and Kara Homan. Two outstanding people! They listened to my special needs and wants in a newer car and worked very hard to meet my deadlines. Within a couple days, they had my new SRX on the lot for me to test drive. They mademe feel comfortable about the loan process and were very knowledgeable. The customer service did not end when I left with my new(used) car. I have heard from both Mike and Kara since my recent purchase. I would highly recommend their services.

Great experience overall! My sale rep (Nick) was very courteous and attentive and timely to my many questions.

My experience was phenomenal! My salesperson, Nick B, made the process simple, stress-free, and really all about me. No pressure, transparent sales. Highly recommend

I worked with Cody Oleson in sales at this location. From the beginning of the process of purchasing a new vehicle to the end he made it easy, fast and simple. His response time for my questions were impeccable. Mel from Neenah GM was amazing and also helped me with my appraisal. Love my new car, thanks Bergstrom!!

Our salesman nick boulliard was outstanding. He went above and beyond with helping us.

My son recently purchased a used Mustang and in less than a week all of the coolant had leaked from the reservoir. On day 6 of owning the vehicle I called the dealership and spoke to a sales manager about taking advantage of their 7 day money back guarantee, no questions asked. This was on May 4. I requested that they send someone to pick up the vehicle because I was not comfortable driving it two hours with a coolant leak as that can destroy an engine. It is now June 3 and the car is still in my garage.

I had a great experience purchasing my vehicle from this location. Nicholas Brouillard was the salesman that helped me select the perfect vehicle. He was very informative, professional, and patient with my indecisiveness. He was also flexible with finding a time that worked for me to come down on more than one occasion.

UPDATE: We were able to get ahold of Bergstrom and they are replacing the plastic seal cover at no charge to us. The decision was made quickly and they apologized for the frustration in person.-My husband and I purchased a 2017 VW Tiguan right after businesses started opening during COVID. The car was not detailed, understandable, so we made an appointment to drop the car off the next week to have it detailed and to fix some minor paint issues. When we went to get the car, the exterior had been detailed but absolutely nothing was cleaned in the interior, there was a bottle of Neosporin behind the rear seat, not something that would be missed. So once again, we left the car at the dealership for the interior to be cleaned. I was a little upset, but nothing major. I understand things happen. When we, yet again, went to go pick up the car it was obvious they had only cleaned behind the rear seat.A few months later we noticed a plastic piece by the windshield was broken and should have been fixed before letting us drive off the lot. We called Bergstrom and gave them over a week to return our call. No response. Now we call again, having given ample time to respond, and my husband gets jerked around on the phone, then just left on hold.I am generally a very understanding person, but we have now had 4 instances where the service was poor. I would not rush to purchase a vehicle here again and will continue to followup on my windshield issue. Updates to follow.

Zack Cook made purchasing a vehicle so easy! He wasnt pushy.

Pete Holtz was wonderful. Will be back to deal with him again. A+ salesman

The staff here was absolutely amazing. We were in tight spot when our vehicle broke down in the middle of our family vacation. We live in Michigan and thought it was going to be difficult since we were out of state and did not have all the paperwork we might need. Adam was so helpful and encouraging as our sales guy. He made everything seem easier than we had thought it was going to be. Nick was absolutely amazing as our finance guy and explained everything. The whole team was so friendly and helpful. We went in feeling down on our luck and they surpassed every expectation we had. Thank you so much! We love our new car.

Sad that you people had to be angry that we took plans at the bank for warrant in since of your plans. But we people cant afford thousand of dollars when we can get the same coverage for less in a plan from a bank that would still cover everything you guys want us to pay. To me that greedy for money. Lower your cost so we can afford then maybe more people will take your plan. We were so shock at how much more your plans were than our bank. I mean thousand or more. Wow!! People watch out! They really are in it for money.

Professional, pleasant and efficient. Perfect.

Nick B the salesman was awesome. He listened to exactly what I wanted and delivered

I recently bought a vehicle from Bergstrom used car dealership. I found exactly what I was looking for. My salesman was Nik Brouillard. He was not only helpful and informative but also personally in tune to my concerns and specific needs. He made the whole experience go as smooth as it could possibly go in my opinion.

Would not recommend this dealership. The sales person was very friendly and helpful. The management team at Bergstrom is very difficult to work with and do not stand behind their policies.

I recently purchased a new 2019 from Bergstrom on Victory Lane.....I cant say enough about how helpful my sales person Zach Cook was. He was amazing. Of course, I had a tons of questions & he answered every call and every email without hesitation. He told me what my monthly price would be prior to even coming in - Which I loved! Its nice to know prior to testing driving so your not falling in love with something that is far from what you want to pay.When I finally went to test drive it everyone was so welcoming and pleasant. We also met with Steve, who is Zachs boss; very nice. He was very helpful as well. Kim in the finance department was super nice and did an excellent job explaining my financing to me.If you are looking for a car - I would HIGHLY recommend going to see Zach Cook at Bergstrom on Victory Lane. I cant say enough of how professional and nice he was to work with.I dealt with a lot of dealerships in my time and Zach did NOT treat me like I was just another sale. Its amazing to leave there feeling as if they seen me, their customer, as human being NOT a sale!

*update below*While the salesman seemed nice he was so new he shouldnt have been by himself. We were in the dark on everything.Found out after signing paperwork there was only one key fob. If I had known I would have looked at another vehicle or gone somewhere else. Paying the extra $320 did not impress us.Update- didnt offer any type of service warranty. Didnt offer to trade in our old vehicle. Didnt offer to have a key fob made for us even if we paid for it. Zero customer service...it was like we were at a buffet and getting our own food.Then we got a call today asking to update this review because they are only in their first month of a single contact buying of the vehicle with no chance of haggling the price. The contact agreed that our salesman needed training but that is all he had to say and all the help he could give.Nope, next time we will go to a competitor.

In a word, supreme! I am a first time car buyer and my sales advisor Nicholas Brouillard made the whole experience a breeze. He was honest, upfront and communicative. He was open to texting me and was rapid to respond I feel like he worked his hardest and got me the best deal he could. There is a reason Bergstrom is the #1 car dealership in Wisconsin. Sales advisors like Nicholas.

My wife and I recently bought a 2017 Hyundai Tucson from Bergstrom and had a great experience! We weren’t even looking at this kind of vehicle but our salesman, Pablo, recommend it for us and we fell in love with it! Highly recommend this place and Pablo! Great service all around.

We cant thank Andrew Heidl the used car manager enough for his professional courtesy and kindness during our experience.He, Troy, & Austin where top notch and made sure we were taken care of after what we went through with a used car we purchased.In March we had purchased a used car for our 17 yr. daughter for her 1st car. After 1 month it immediately had problems; lights coming on and the steering wheel locking up almost causing a couple of crashes. The Neenah Bergstrom tried to fix it but nothing worked and the car sat for a month in our garage. We talked to Andrew and he was helpful, concerned, and worked with us to find a great car for our daughter. In mid-September we found a great car.Thanks again. You have a good manager with Andrew! He helped make her 1st bad car experience turn into a great one. This is a lasting impression!The Ertmers - Neenah

I would have loved to give them a better review but, Customer service is everything to me.From the moment you walk through the door to the paper work to days after buying your vehicle. Everything should go smoothly.Mostly everything went well.. Up until the paper work... they had my name totally wrong, wrong email address on some papers and not other. Very inconsistent.Then, was told we get a user manual with the car. Which would have been great seeing its a Ford Taurus Sho. Lots of things that would be super helpful with the car.Once we signed the papers and drove off, felt like they had no more use for me..When I got home I tried to figure out how to get my cars navigation working so i looked for the cars manual. It was not in the vehicle..I called the office, and even emailed and texted the guy who sold me the car.. no reply.. I then even called the manager and I was told to send him some photos and that he would talk to the person who sold me the car. I have yet to hear back from them..Their response was.. well you can Return the vehicle..So instead of helping a customer who just spent 20k at your business, youd rather have them return a vehicle?Just horrible customer service. Never have I been treated this way before by a car dealer ship.So yet to figure out my navigation and still no manual and still no call back about how the vehicle is or if my issue has been taken care of. And still no answer on how to fix my email for my gap insurance...This is why I am leaving this review and hopefully someone competent will get back to me

Ive been to the used car super center on victory lane in Appleton is many times, have never had anything but an amazing experience! Kara Homan was my sales person and she is honestly Terrific!!! Because of the amazing experience with her I have sent many family members and my spouse to her specificity and they have all had the same experience! WOULD 10/10 recommend her! Keep up the great work!

Friendly service, great no haggle deals

Employees and management were super helpful and friendly. Very pleasurable experience.

Great experience for me. My sales advisor, Derek Spranger was awsome. He was super helpful, knowledgeable and efficient. I will go nowhere else for a vehicle. If your in the market for a vehicle go here and look this gentleman up.

My wife and I recently purchased two vehicles from Bergstrom on victory lane! They were professional and fast with helping us finance our cars! Shout out to the two salesman’s Nick and Pablo! Also to the two in finance, Kim and Justin!! All four of you guys are phenomenal at what you do! Thank you!

Had a great car buying experience with Braxton White! Any and all questions I had he answered. I love my Jeep and would definitely work with him again.

The service after the sale has been an absolute nightmare. I’ve been waiting close to 6 months for a title to my vehicle and keep getting the run around from the dealer that it will be here in 2-3 weeks. I haven’t been able to refinance the vehicle to save over $50 a month on the payment, or trade it in on a better winter vehicle. So if you do decide to purchase from them, do yourself a favor and make sure they show you the title before you sign, so you don’t end up paying for a vehicle you don’t legally own, like I am.

We purchased two used vehicles from the Bergstrom Used Car Super Center in Appleton. Our salesman was Pablo and he was FANTASTIC!!! I will admit, due to our past Bergstrom experiences it wasnt the place I wanted to buy a vehicle from. Then my husband and I met Pablo. WOW!! As honest as the day is long. Pablo walked away and my husband and I both said we are buying a car from that guy. Pablo has changed our opinion of car salesmen and of Bergstrom. Thanks for the great service Pablo!! We will be back to buy ALL our future vehicles from you.

Had a great buying experience with Nick Brouillard and the entire used car team. They were very helpful and friendly and worked with us like we were buying a new car even though we were buying used. Best car buying experience my wife and I have had. Five days after buying the vehicle we had an electrical issue with the car. I called up Nick and he helped me get the car in for service even though they did not have any openings. I dropped the car off and they gave me a free rental until my vehicle was fixed. They had it fixed and the vehicle back home that night. Through the whole experience Nick worked us to make sure everything was resolved to our satisfaction.

We recently purchased our Volvo from here, and working with Derek and Steve was an absolute joy. We had very specific needs and wants in what we were hoping to find, and they both stopped at nothing to make sure all of our criteria was met! Even thru all of our test drives and turning down what they presented us, they never gave up or became frustrated! We found the perfect car and we love it! Steve and Derek went above and beyond! Thank you!

Help a friend at work buy a used Jeep from this store. The sales guy was nice and friendly. The car was over priced and needed work that wasnt listed on the incoming service report. We looked the car over good and got a good price on it in the end.

Horrible experience. Drove over an hour to come here and can’t get a dealer to help us to save our lives. This is our third location on Victory Lane in Appleton and have yet to see a dealer. Never judge a book by its cover and now days word of mouth means a lot. Shame on you guys.

Had a great car buying experience at Bergstrom with help of Braxton White. He was upfront with pricing and made the process of upgrading to a 2016 Nissan Murano very enjoyable and even let us take the vehicle for the afternoon to make sure it was a good fit. After driving it around and figuring out all the bells and whistles we knew we were making the right choice going to Bergstrom. We were given a fair value for our trade in and financing was simple with a great rate. The entire team was friendly and easy to work with. I was truly impressed and would recommend them for your next vehicle without hesitation.

Never bought from a car dealer before. The salesman was helpful, I didnt have a problem with him. But he did tell me that to be a certified car it must be gone over by a mechanic and anything thats wrong with it will be fixed. So he told me what was fixed on it and I looked it over quickly because I was told a mechanic looked it over. We took it for a test drive and when I got outta the car something smelled like it was burning. I thought because there was new exhaust parts on it that possibly someone left a sticker on it or when I popped the hood everything plastic was shiny from detailing it. I thought maybe some how the guy detailing it sprayed some fluid on the engine or exhaust. If vehicles of fluids got on the engine or exhaust it could give off a burning smell for a short period of time. So I let it go but now its been going on for a month and we went through a whole reservoir of coolant. We took it back and now I have to pay for a water pump cause the housings cracked because we are over our 1,000 mile warranty. Its my fault I didnt say something sooner but being told the whole car has been inspected ticks me off that something is still wrong and Ive only owned the car for 30 days. Never trusting a dealer again.

As an overall with Bergstrom used auto center would have been lower but the salesman we had was great. We worked with Mike Schmidt and will most definitely go back and talk with him again on our next purchase. He was nice, knowledgeable and patient with us. We had a different salesman come out at first and was not nice judged for the old truck we drove in with and we knew what we wanted when we got there. But Mike was amazing we will continue to go to him for our vehicles!

I just want to personally apologize to both victory Lane Auto and Mr. Derek Spranger. My last review was not intended to reflect their service that they provided me, it was just in reflection of how the bank handles giving you a loan.I have nothing but gratitude towards victory Lane auto and Mr. Derek Spranger in regards to obtaining a vehicle from their place of business. I felt that I received very good care and good advice in regards to my next vehicle. I felt that I was treated with respect and dignity and that Mr. Derek Spranger went out of his way to make sure I was taken care of and I could get the best possible vehicle and loan. If anyone should need a vehicle please go see him he knows what he’s talking about and victory Lane Auto is blessed to have him as a part of their team.My previous review just my thoughts on how the banking system works And I actually regret speaking about it at all because it reflected poorly to Mr. Derek Spranger’s abilities. I do not want to damage Mr. Derek Spranger’s image because he is an amazing Car salesman and I want that to reflect to anybody who needs a vehicle please go see him he will take care of you well!!!!!!My experience with victory Lane Auto was with great deal of professionalism by the entire team, especially Mr. Derek Spranger.

My fiance and I bought a vehicle here and weve had a bad experience. Signed everything to find out the heat was out, it took a month to fix (voiding the warranty from dealership.) Only for our brake light to burn out a month later. I also found out that our registration was filled out wrong, so I was driving with a license plate not owned by any vehicle. Awkward conversation after being pulled over. The vehicle itself is good, but the service was poor.

I purchased a vehicle a few weeks ago and was very pleased with the service throughout the process. I went in with a good idea of what I wanted and Braxton helped answer questions questions along the way to help with my decision.

We have had an exceptional experience with everyone at the Bergstrom Hyundai Dealership. We were so impressed with our first 2011 turbo Hyundai Sonata that we bought another 2011 turbo Hyundai Sonata three months later. Our sales consultant, Dave Berg, was easy to work with and very knowledgeable about Hyundai products. When we needed a third car, we returned again and Dave helped us find perfect used car for our needs. It has been a pleasure working with Dave, as he made the entire car purchasing experience enjoyable. We are also very pleased with the Hyundai and Nissan Service Department. They have taken great care of us!!!

Braxton White was very friendly and great to work with. The team here made the process quick and painless.Thank you!

Kara Homan assisted me with picking out my vehicle, and the service was excellent! She was very professional and friendly, and the entire process was fast and worry-free, she took care of my needs and concerns very promptly!

Dealing with Bergstroms went from being an enjoyable experience to a nightmare as soon as they had me on the hook.Greg Sampson the dealer was very easy to work with, never pushy or made me feel pressured. He was helpful with answering my questions but once they had my business things fell apart.I was having the car shipped to AZ, I was told Id be contacted the day it was picked up, Id receive video of it being loaded onto the truck and the car would be detailed. None of that happened. I found out almost a week after the fact that the car was picked up, its then that I finally got a video of a walk around before it was shipped. I found receipts and loose change from the former owner inside the car when I got it and the car still had the window stickers on it, so much for detailing.Id be willing to let all that go if Danielle, their finance manager could do her job or bother to pickup the phone and return calls. It took nearly three weeks for her to get a notary out to me and they lied to me multiple times. Telling me FedEx had returned the paperwork and they had sent it out again, a week later I follow up and they start the entire process over. The notary company informs me that they had started the process before and then never sent the paperwork out.I finally get the paperwork signed and the car shipped to me but now its been a month and they still havent sent me any of the paperwork for the car. I have a car Im paying for sitting in my garage that I cant legally drive. They have not sent me the registration and without the bill of sale, I cant get a 90 day temporary registration either. I have called Danielle multiple times about this, every time she tells me she will follow up with another department and call me back but she doesnt, I have to constantly be hounding her or Ill wont hear from them.It pretty pathetic I can have a car shipped 1800 miles across the country and have it sitting in my garage for 3 weeks before these people can put my paperwork in an envelope and mail it out.

I was very lucky and I got the best sales person ever!He was nice, organized, funny, and confident. He gave me different options, from price to color, he tried his best in order to fulfill my expectations and he did it!He is easy to work with and knows the answer to all my questions about Hyundai. This is my second car from this location and if I need a third one I am sure I will return there. I hope that everybody can share my experience.

Pushy salesmen who actually know little about their product. You are just a number and anyone loyal to them? Need help. Service/125.00 per hour when honest shops are charging $60/hr. Bandits

Its honestly disgusting and disappointing how many billboards you have lit up day in and day out. Stop wasting electricity.

Planned ahead wanted to drive to this Mazda dealership due to their professional service. Called to set appointment for my recall, specifically asked to make sure parts were available as I will be driving two and a half hours one way and they assured me they would be. Its a standard recall with a bulletin and parts to order list. I get there for my recall to find out parts need to be ordered. So now I have to drive back again. So Ill have over 10 hours of driving to and back two separate times, two days waisted, and about $100 in gas waisted. Unbelievably unhappy with this dealership.

I had an Excellent experience buying my Used Mitsubishi Outlander Sport From Kara Homan. She helped us find the right car for our family. And she made it a very enjoyable experience for my first car purchase. Very outstanding lady and very professional.

Just bought a 2018 Range Rover online from Bergstrom’s used car super center. My sales rep, Zack Cook, was fantastic. I was going to fly in to check out the vehicle and I told Zack I first wanted to get the Rover pre-inspected by their Land Rover dealership, he arranged it all and took even took it over for the pre-inspection. I was scheduled to fly in but got delayed because of weather. Zack held the car for me without asking for any additional hold deposit. When I did fly in he offered to picked me up at the airport, he had the car fully detailed and ready for me to test drive. I was so happy with everything that during the test drive we stopped at the bank and I got a cashiers check. Back at the dealership I spent 20 minutes doing the paperwork and then Zack took me back to the airport...Rover arrived yesterday by carrier. One of the best car buying experiences I’ve had.

Service was unable to fix an issue and the while the dealers were very nice, there were a LOT of communication issues and was a terrible experience in every aspect. They cancelled appointments on me numerous times last minute and lost my down payment, then applied it after showing a receipt and then refunded it, only to call me saying I never made the payment. Was told multiple times someone would call talk to me about my experience and it has been over 2 weeks and still waiting.

Ive experienced several vehicle purchases and service transactions at the Mazda dealership and Im a satisfied customer. Like most places, this dealership will low-ball you on a trade in offer, making it a nearly useless option. Apart from that, the staff are very friendly, welcoming, and non-pressuring (particularly Cindy Kirk!) and this is a fantastic location for browsing a wide selection of vehicles.

Purchased my 2014 Volkswagen Passat TDI from here. It seemed like it was a good deal, test drove it and it seemed like the perfect fit for me. I went thru with a deposit (wasn’t sure if they were gonna take a deposit because of the demand of the TDIs) but they did! They stand behind there vehicles, I had requested that the transmission gets flushed prior to delivery & they honored that. They stand behind there vehicles. I have had a minor issue but it got resolved without any issue! Thank you! Would recommend for any imports!

What the heck. I have my car in for service. Got a call about a question while I was driving. Then tried to return the call and it range. it range to 2 minutes, no pickup. wait a couple minutes and try again. Nope same thing. Then third time someone actually pics up and pages the guy Im working with. 6 minutes later I hang up. Call 4 more times and each time rings about 2 minutes and nothing. not a great experience. This isnt my first unacceptable experience.They forgot my wife my wife was waiting for an oil change a couple years ago. after an hour and 1/2 she asked them if it was about ready, nope.I have had good experiences and they always are very nice, but this stuff drives me crazy.

Wanted to check out Mazda for sale & Cynthia Rockey answered all my questions on phone and had car ready for appointment to test drive. Wasnt really what I wanted but she worked with me and test drove several cars. As salespeople go, she was good. Listened to my needs and showed me what they had. Unfortunately just not what I was looking for.

I had a great experience working with Jason Van Patten and the team at the Bergstrom Used Car Store. Jason was very helpful and did a great job of communicating where we were in the process so we werent standing around wondering what to do next. That was really helpful especially considering we were not in an ideal position with our trade in. When it came time to take care of the financing Jason and Danielle in finance were extremely helpful and explained things in terms we could actually understand!We didnt want to buy a van we needed to get one and working with Jason, Danielle and the rest of the team made a normally unpleasant process very nice. We will definitely be going back when we need a new vehicle again!

We dont like the no haggle best price system. We were going to check out two or three other cars before just taking this. We were told three others were scheduled after us and it would be gone. High pressure. We should have checked out our other choices.

Less than satisfactory customer service. We sent a request through their website to set up a date and time to test drive the vehicle we were interested in. We recieved a very generic, obviously auto-generated response email thatdid not address anything we originally wrote in our email. The salesman, Damon Burke eventually called us on a Friday to let us know he would be available anytime after 10am on Saturday and if we wanted to test drive the vehicle then he could set it out and have it ready for him. We replied that we would be there between 10-11 the following day for the test drive. Mind you we were driving 1 hour to see the vehicle. When we arrived at the dealership, he apologized that the vehicle had just been sold that morning (someone had placed a down payment hold on it) and they were waiting for the new owners to return with title to finalize the sale. He did offer to show us other vehicles, but NO, we drove the hour to test drive and likely purchase that particular vehicle. He should have contacted us to let us know so we did not waste our time driving there. He had our number and there was no reason (other than he was quite busy that he could not communicate this to us). Needless to say, we are now turned off from Bergstrom due to the auto generated, very impersonal, generic emails as well as the very poor customer service and lack of communication. Huge disappointment.

Worked with Kara and had a great experience looking at the VW Golf. No pressure, professional, and helped us get acquainted with the car, no hassles, great help, and will definitely strongly consider when we get to purchase time! Best test drive experience ever. My wife and I were both really impressed.

I just recently bought my first car from this Bergstrom location. I worked with Josh King and had an amazing experience.The customer service was unmatched by any other dealership I dealt with. Josh was very professional, knowledgeable, and answered any, and all, questions I had. He went above and beyond to make sure I was confident in my purchase.I am thrilled with my new VW Tiguan and would recommend Josh to anyone. Thank you for making my car buying experience a great one!

Negotiation free purchase experience at Bergstrom is great.

I recently bought my Nissan from their used lot and was having some issues with my brakes being loud. Over the weeks, Ben from Nissan Service was trying all of their options to get them to not squeal anymore. He was very kind and respectful to me. Finally when I was about to give up on my brakes, Kevin, also in Nissan Service, reached out to me and asked me to give them one more try and we finally got the issue with the brakes resolved! I really appreciate their persistence and their kindness!!! Thanks again!!!

Service at the Mazda desk is as always, very prompt and courteous. They do make all efforts possible to ensure our satisfaction. However, there are small things that they can improve upon to go that 5-star level. Here are my recommendations:1. Check on the fine details - that is what matters to seasoned drivers. We want our Mazdas to be in top notch condition after servicing. That is the reason I get them into a Certified Mazda dealership like Bergstrom2. Correct the problem the 1st time...maybe use a checklist to confirm that the changes or improvements you have made are REALLY in place? It really is a pain to make multiple visits to correct the same problem. If anyone from Bergstrom Mazda is reading this, they would know what I am talking about.

What can I say that will do Bergstrom any more praise.They are very professional from the body repair shop to the sale representative, and lastly your cars. I like the idea of Bergstrom pairing up with Enterprise.. Well done.

Eric Higgins in the used car center was wonderful. He made the car buying process So easy . He listens and looked for what we wanted and what we wanted to spend. A great guy!

It was a great experience buying from here. Salesman is Shawn Baeten. He was available by phone, email, and text. All these avenues I actually used and he responded quickly... even on his day off. Great dedication to to his service. He made sure we were taken cared of. At no point did I feel pressured. There were some issues after buying the car and he was able to get it to the shop to fix without any issue. See my review regarding my experience with that shop (Bergstrom Hyundai). I would definitely visit again for my future purchases and will recommend to friends and family.

Over the weekend I purchased a used vehicle from Braxton and had the best experience! Braxton was very knowledgeable on the vehicles I test drove from features to remaining manufacturer warranties; I was really surprised with this as many salesman often don’t recall very much about all the different brands. Additionally, there was no fake small talk during the sales process; Braxton simply answered all my questions and helped me through the process with no nonsense. Braxton is a grade above the rest!

When I first started looking for a new vehicle in June, I met Cindy Kirk. I told her I wasnt ready to buy yet, just keeping my options open and researching. I was able to test drive multiple cars that day, and she never once made me feel like I had to make a decision that day or even that week. She followed up about a month later asking how my research was going and wanted to know if I had any questions about what I was finding. Again, no pressure to make a decision, just genuine helpfulness. After looking around and talking with other dealers, I called Cindy and asked if she could find the specific car I was looking for even though it wasnt on their lot-- She was able to, and even brought it in from a different state at no extra cost. She answered all of my questions, and was extremely knowledgeable and patient. Cindy saw my purchase through from beginning to end and I never felt pushed into something I didnt want. Cindy is one of the good ones, and I would recommend her to anyone leasing or buying for the first time, or the 50th time. She is personable, and only has your best interest in mind, and will do everything she can to meet your needs.

LouAnn and Eric were both a pleasure to work with. Very personable. My lexus was repaired beautifully and efficiently. Thank you to all.

We were treated very nice and would recommend them to anyone.

I have had a great experience with this location. Ive been working with John Vang and he could not have been more helpful or professional. He has jumped through so many hoops for me with my warranty company. I always felt like he was on my side. Im very relieved to feel like I can trust John with my car. I have also been working with Ashley, the rental fleet manager, and she has been fantastic as well. These are people that care about people and I highly recommend them to anyone, especially people who are skeptical about dealerships, they will prove you wrong!

Initial review:Excellent experience with Damon and Kim. Wife and I really appreciated the A+ customer experience.3 weeks later review:Im retracting a two stars here -#1 were promised a follow up for a 2nd key, a paint touch up on the vehicle, but havent heard anything for 3 weeks.#2 funny how we were super low balled for our trade in, and now its being sold for almost triple the trade in. I trusted the expertise and upfront negotiations. Based on KBB, we didnt even get the good trade value. Thats cool though, hopefully selling a lemon works out for you guys.You coulda hit a home run here with this sale!

I would give the staff and the building 5 stars, but I had purchased a vehicle and asked a lot of questions to make sure this car was going to last a long time. I had it for about 10 days and 3 days into it the engine light came on, and it was being super sluggish. I asked about the Carfax, and they said they were clean. However, we weren’t told there was moderate damage to the transmission and they temporarily turned off the warning light. I am very dissatisfied.Another point, because of this we traded in the vehicle where we were told we had 30 days to get a full refund in order to purchase another vehicle from bergstrom. Because of the damage we were aware about we received $4000 less than what we paid for it. Again, we had it for 10 days.

Had a couple problems with my vehicle but the customer service was great

Everyone from Scott in Service to Bob, your Shuttle Driver were very friendly and attentive to making sure my needs were met. They did a great job of representing the Bergstrom brand name that Ive come to respect over the years. Please give them my kudos, too!

I paid $200 refundable deposit for my brothers car. The finance manager told me that as soon as his loan went through then the $200 would be refunded. Waited a week and still no refund, call the finance manager and she told me that the $200 wasnt refundable because she put it down as a down payment and told me that she forgot to have this conversation with us when we left. Wasnt that something important to tell us? Very disappointed and feel very disrespected that they did this to us. Will never go here again.

Had an amazing experience. Cynthia went above and beyond with helping me with my purchase, she came in when she was supposed to be off to help me finalize my purchase. Would recommend them to anyone.